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South Bend Redevelopment Commission <br /> Regular Meeting—Meetingdate <br /> 7. PROGRESS REPORTS (CONT.) <br /> C. Other <br /> Graffiti is being removed as soon as it is <br /> spotted. DTSB staff is now trained in <br /> hospitality. Parking staff is dressed in khaki <br /> pants, red tops and reflectives so they are <br /> highly identifiable. Staff is also carrying radios <br /> connected to the police department. Garages <br /> are patrolled every hour. DTSB now has <br /> successfully transitioned 3,000 customers to the <br /> automated systems/protocol. <br /> In January 2012 DTSB conducted a baseline <br /> survey of the customers who used their <br /> garages. They repeated the survey two weeks <br /> ago. The results show overall satisfaction up <br /> over 40 percent. Cleanliness is rated up from <br /> 46 to 91 percent. Now, the challenge is to keep <br /> their game high. They hope to install energy <br /> efficient lighting in the garages, exterior <br /> directional signage, welcoming signage, and <br /> exterior windows next year. <br /> Mr. Downes asked if people that answered the <br /> survey were users of the garages. Mr. Perri <br /> responded yes, primarily monthly users. Mr. <br /> Downes relayed that downtown business <br /> owners he's spoke to are off-the-charts-happy <br /> with the improvements. <br /> Ms. Jones asked Mr. Perri to remind everyone <br /> which garages are under contract with DTSB. <br /> Mr. Perri responded that there are three city- <br /> owned garages: the Main and Colfax, Leighton <br /> Plaza and Wayne/St. Joseph. DTSB does not <br /> manage the former Wells Fargo garage. <br /> Mr. Perris said that downtown stakeholders <br /> participate in a parking committee that meets <br /> every other month or so. Its concerns are not <br /> 17 <br />