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PIERCE MANUFACTURING INC. <br />TO: All Dealer Service Representatives <br />From: Kevin Hanegraaf <br />DATE: January 4, 2010 <br />BULLETIN <br />RE: UPF Tank Warranty Policy — Truck in Accident <br />Service Topic #292 <br />To keep the UPF tank warranty valid on trucks that have been involved in a vehicular <br />accident, it is UPF's policy that the customer must remove the tank from the truck and <br />send it back to one of UPF's facilities for inspection. In the event that this does not take <br />place, the warranty will be considered null and void. <br />The customer must remove and send the tank back to UPF for inspection in order to <br />maintain the original warranty coverage, at which time it will be- <br />- Filled with water <br />- Visually inspected <br />- Ultraviolet spark tested on articulating test stand in the dark <br />- Recommendation for repairs if necessary provided by UPF <br />- Fully evaluated and repaired by UPF <br />If your customer chooses to leave the tank on the truck and wants a technician to <br />inspect and/or repair the tank in the field, then the warranty is no longer in effect. <br />This direction is upheld by UPF because the technician cannot inspect the entire tank <br />when it is still installed on the truck. <br />Note: This memo is intended to relay the information Pierce has received <br />on UPF's tank warranty for trucks that are in a vehicular accident. In the <br />event of an actual claim, we direct you to consult with UPF's service <br />Manager Maura Watts (800-638-8265 x253) <br />2600 AMERICAN DRIVE • APPLETON, WI 5 49 12 -2017 • 9 2 0 - 8 3 2 - 3 0 0 0 <br />