Amendment No 1 to Agreement - Provide Project Management for Utility Billing System - Arcadis U.S., Inc.

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All Gireelk I[.)iiirecU:nir of If'u.ublliic uJtiilliitiies Alpiri1 2, 2020 Testing Analyst. The testing analyst was originally allocated at approximately 740 hours, but some of this budget had to be used to support the extended design schedule. We are requesting additional time for the testing analyst so that they can be engaged at 50% utilization from now through system cut -over. Technical Analyst. With the departure of key City staff, our technical analyst has been required to perform many data analysis tasks that had not originally been anticipated. Additional time to continue to perform these activities will be required for the project to be successful, as we understand the City does not have another resource to perform these functions. Report Development. Arcadis is proposing to support report development for the project with the intent of freeing City resources to work on other project activities, most importantly integration testing. We are able to provide relatively low-cost resources to perform the report development and feel that this resource allocation will greatly help the overall success of the project. a f 111 While the project has to -date experienced challenges, it is currently positioned to ultimately be a successful project. While the scope changes and additions to the project have caused the overall duration to extend, each change will deliver benefits and new capabilities to the City. Additionally the extensive design process has solidified the project scope. Lastly and most importantly, the continued exposure of the City staff to the enQuesta software has confirmed that it is a capable and fully functioned utility billing system which will be a massive improvement over the Naviline system that it is replacing. Arcadis has continued to support the City in this project in an uninterrupted manner and is requesting authorization of the attached contract amendment for extended project management, business analysis, and technical support services. The attached amendment presents this extension proposal reflecting the feedback City staff have provided, and seeks to balance the City's desire to control the cost of this extension with the minimum staffing needs of the project. It is inclusive of the following services that we believe will help the City to perform the work required to complete the project work activities. In summary, it includes the following: • Continued Project Management: Arcadis will provide continued project management through the new October 2020 system cut -over and into post -go live support (for two months) with approximately 60% resource utilization or 1350 additional hours. • Additional Test Analyst Support: Provide additional testing support by adding 250 hours to the testing analyst role, which is required due to the extended schedule and availability of City staff. This will allow our testing analyst utilization, which is the minimum desired. • Additional Data Conversion Support: Provide additional data conversion support by adding 500 hours for our Technical Analyst, who will continue to perform data conversion and cleansing support. • Report Development: Arcadis will provide 600 hours of report development services, which will be performed by our Global Excellence Center and will free City resources to focus on the system integration testing. • As part of this package of services, Arcadis is also proposing to provide 160 hours of additional test analyst and technical analyst at no cost to the City. We are also offering an additional 250 hours of no - cost project management inclusive of the continued involvement of the project principal and project director. Page: 4/5