Amendment No 1 to Agreement - Provide Project Management for Utility Billing System - Arcadis U.S., Inc.

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STANDARD AGREEMENT FOR PROFESSIONAL SERVICES Page 2 of 3 Between City of South Bend and ARCADIS U.S., Inc. Project Number: 30002334 AMENDMENT No. 1 Schedule A-1 Scope of Amended Services and Related Matters ENGINEERING SERVICES BY ARCADIS Project Management: Arcadis will continue to provide project management for the implementation effort as described in the Agreement Scope of Basic Engineering Services through the new planned October 2020 system deployment, which has extended approximately I I months from the original November 2019 deployment. Arcadis' original budget included 1220 hours for project management, which included a project manager at approximately 50% full time from January through December 2019 (assuming one month for post go -live support). The current level of effort had been about 60% full-time on average. 1350 additional project manager hours are being proposed for this Amendment, which will result in at least 24 project management hours per week (at least 60% full time allocation). This assumes two months of support at this level following the October planned deployment to support follow-on needs typical for these implementations. Quality Control and Testing: Arcadis will continue to support quality control (QC) and testing of the utility billing system as described in the Agreement and will provide an additional 250 hours of support via this Amendment. This is required due to the extended schedule and additional support known to be needed to fill City gaps. Technical Support: Arcadis will provide continued technical support for the data conversion efforts as described in the Agreement and will provide an additional 500 hours of technical analysis through the final cut -over of the new utility billing system. The data conversion technical support includes analysis and oversight of data cleansing activities, development of data auditing processes and reports, and coordination of data auditing between the City and S&S. The original effort budgeted under this task has been expended primarily supporting these activities after key transitions occurred within City staff. Report Development: Arcadis will provide report development services, which will free City resources to focus on integration testing activities for the new system. 600 hours have been budgeted for two report development resources assigned from our Global Excellence Center (GEC). Report Developer I will be provided at a billable labor rate of $35/hour and Report Developer 2 will be provided at a billable labor rate of $60/hour. South Bend UB Implementation Support Amendment No. 1 v7