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CITY OF SOUTH BEND OFFICE OF THE CLERK they're going turn by turn and where they should be picking up. They'll help us optimize our routes and make sure that we're preventing missed pickups. It should be much improved customer service. It also has a camera on it so you can see that picture on the left (referencing a slide in the presentation).You pull up and somebody's gone crazy and not kept stuff inside their bin.They will take a picture so that when 311 gets a call, we can make sure we're educating folks and we can send them a picture with the actual address on it so they understand why their trash wasn't picked up. The one (1) on the right would indicate that the trash wasn't out. You can see it's 9:08 a.m. when the driver was going by and wasn't out so they'll take a picture just so people you know,hey, you might've forgotten to put your trash out. We'll get it the following week. It helps us make sure people understand that we were there and that we are trying to pick up every single customer and never have a miss. But in the event that we do, we'll know that because we'll have proof one (1) way or another, whether or not we were there and whether we made the miss and it'll help us eliminate some of these and going back for pickups as well. Councilmember Dr. Davis asked, Do you track how many pickups were missed throughout the year? Mr. Horvath replied,We do. That's one(1)of our KPIs. I don't remember the number,but I'm sure you probably have good numbers on those. Yeah, we do track. We track a lot of stuff on that, but missed pickups is one(1). Yep. He continued, On Solid Waste and Yard Waste, one(1) of the things we shared in the budget was that at the end of 2020, we will be in a deficit if we don't change something in the budget. We're currently looking at different ways to look at the rates, both on trash and yard waste as well as anything we can do on the expense side. We will be bringing a proposal back to the Council in the near future on this and we'll have continued dialogue. It's going to be something we're going to work together on.All in all,our revenue has stayed pretty consistent. It's not a revenue issue.We've had our expenses go up. Primarily if you look at the budget, there's three (3) areas. There's zero (0) fund allocations, there are maintenance repairs on our trucks and then the debt service. Those are the three(3)big ones that have increased the cost. We're bringing you some options there. He went on, I did want to point out some of the ways we are, for our new trucks, we'll start a new branding program to recognize all the good work they are doing. You can see the arm there. We're now to a system that's automated. It's a much safer system. You don't have guys in the back of trucks in harm's way and also hurting their backs picking up heavy bins.This has greatly decreased our workers' comp claims, Solid Waste drivers are in the top five(5)most dangerous positions, or professions,for years because they're out in harm's way all the time and they're hurting themselves. We're happy to say that we're all automated. We also talked about the route-ware and the innovation that we're bringing there. And then finally, we're going to be one hundred percent (100%) renewable gas as well. The bio gas that we're creating from our anaerobic digesters at our treatment plant is being pumped through compressors into our vehicles, and then used in those vehicles. And then we will be able to get credit for that. Not only will we recycle that gas and get it free, but we'll be able to sell those credits on the market as renewable credits. He continued,Alright. Streets.Two(2)quick pilots. We're doing road temperature sensors. Again, I think you may have heard about that. Frost control systems. We're trying to make sure that we're looking at the actual pavement conditions and understanding that even though it's twenty (20) degrees out, the road may be over thirty-five (35), and maybe we don't need to use any salt or as EXCELLENCE ACCOUNTABILITY i INNOVATION j INCLUSION EMPOWERMENT 455 County-City Building 227W.Jefferson Bvld South Bend,Indiana 46601 p 574.235.9221 f 574.235.9173 TTD 574.235.5567 www.southbendin.gov 25