2018 Annual Report of the Information and Technology Committee

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��ou•rtt e�. 1'6 PEACE x 1865 Tim Scott 1ST District Council Member Common Council President Santiago Garces, Chief Innovation Officer for the City of South Bend with offices on the 12th floor of the County-City Building, stated, I will talk a little bit about the website while we get time to put up the presentation for the City Services Survey. So this past month, we released our new website. We focused on accessibility, making it more user friendly and just overall easier to connect with all the different web applications the City has. We have been focusing on the compliance with accessibility standards that even goes beyond ADA compliance. We've been able to reduce the amount of time it takes for people to find information on the website, on average, by twenty(20) seconds per visit.That is a big win and we wanted to make the website much simpler. We have also been getting more visitors to the website. We have about 2,000 more page visits per week than we had in the past. Another thing that is very interesting with the launch of the 311 portal is our ability to track how people access different issues. So usually the issue people access the most in a given week is how to pay their water bills and how to schedule extra trash pickups. Since the inception of the portal we are also able to track people interested in looking at the home improvement programs and all the media attention that the program received. With 1, 800 views it became the most viewed article. Dan 0' Connor, Chief Technology Officer for the City of South Bend with offices on the 12th floor of the County-City Building, stated, I've been asked a couple of questions that I am prepared to answer this evening. The first (1st) one (1) is ' What is the role of IT with the current PSAP environment?' The City team has been taking the lead on GIS related errors and corrections. We have been monitoring the daily log and additions to those.Then, in coordination with the County GIS team, those errors are corrected and we have a process to pass them on to the test CAD environment and then on to production. So that has been ongoing for quite some time.We were in conversations with the County to merge the two (2) GIS teams thinking that a consolidated group would have more strength in efforts and capabilities than a County one ( 1) and a South Bend one 1). Last week on August 2nd, 2018,that was changed when the County came back and said they are contracting with a third (3rd) party entity to come in and do an analysis and survey of the County GIS Department.They want to understand who their business customers are and how the County GIS team is running things. So from that aspect it kind of put a stop to the attempts to merge our forces. The role for the City will simply be to deliver on a promise we made and that was to coordinate the efforts of the GIS analysis of the data that was found of the 911 Center. Specifically,the GIS data that was used by the CAD System. A third (3rd) party came in and did an analysis and we offered to lead that initiative and clean-up effort. That clean-up effort will be done with South Bend and County resources. Mishawaka has chosen not to participate in the effort in which we will be undertaking. The County and South Bend will make sure that is taken care of. We hope to have all things remediated by September 2018. John Lankowicz from the City is taking the lead on that. That effort isn't going to necessarily correct all the verification issues but the way that it is explained is that making these changes and corrections will give a higher likelihood of a successful verification when the dispatchers type in an address. 227 W.Jefferson Blvd.Rm.441 Office: (574)235-5983 FAX: (574)235-5575 County-City Building South Bend,IN Voicemail: (574)235-5980 TDD: (574)235-5567 46601-1830 Cell: (574)538-1936 Email:-TSCOTT@SOUTHBENDIN.GOV