Service Agreement - Digital Defense Incorporated - Frontline Advanced Self-Directed Scanning

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i11. Appendix A: Company Overview Company Background Founded on December 27, 1999, Digital Defense, Inc. is a privately held IT Security company that has become a leading provider of proactive network security risk assessment solutions. We have served over 2,000 clients across North America to date, and we are capable of performing our network security services for clients anywhere in the world. The key to Digital Defense's strategic and competitive advantage is two -fold: • Digital Defense has highly skilled network security analysts, including U.S. military - trained experts who held security clearances during their careers with the U.S. Government. • Digital Defense has developed service delivery platforms that enable the company to remove cost and complexity as barriers to security for our clients. Digital Defense's highly -automated security solutions combine the technical expertise of our analysts with a state-of-the-art security operations platform that encompasses the most up-to-date security techniques, threat detection capabilities, and information in the network security industry of today. Facilities Located in San Antonio, Texas, Digital Defense's Secure Network Operations Center (SNOC) employs industry -standard protections such as PIN controlled access, closed-circuit cameras, and a variety of other systems and procedures to safeguard and secure client data. The 14,000 square foot facility is comprised primarily of concrete and steel with two security levels separating the operations facilities and data center. Access to the SNOC is granted to Digital Defense personnel only on a "need to have" basis, further ensuring that client data is only viewed and/or reviewed by those Digital Defense personnel involved in serving your needs. Our Data Center is physically separate from our SNOC and requires separate access authentication restricted to a very limited number of Digital Defense employees, providing the highest level of security possible for the systems that store information about your network's security. Personnel All Digital Defense employees are subjected to extensive background investigations. These investigations review areas such as: • Personal credit history; • State and federal criminal records; • Civil cases such as bankruptcy, divorce, etc.; • Liens and judgments. These investigations are repeated annually to ensure that our employees maintain the highest personal and ethical standards and are not prone to being compromised personally. qfl a0 I)et,_ n v , finc. 9000 a II o,so o V ii ve, ".,lAte NO, Smi Aink k), I X /8,11 )If n1'I 0 u e 111 ! r W vu J1g1tfldd0NSV.0011111