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SpU TH 8F <br /> R R <br /> 1865 <br /> CITY OF SOUTH BEND <br /> PETE BUTTIGIEG, MAYOR <br /> OFFICE OF THE MAYOR <br /> FOR IMMEDIATE RELEASE <br /> February 15, 2012 <br /> Contact:Debra Johnson,Director of Communications <br /> Phone: 574-235-9261 <br /> SOUTH BEND WATER DEPARTMENT INSTALLS NEW WATERMETERS <br /> South Bend The South Bend Water Works Department plans to install new Automated <br /> Meter Reading(AMR) water meters for customers. South Bend has approximately <br /> 20,000 outdated manual read water meters currently in use. The water meters in South <br /> Bend are typically found in basements,crawl spaces or utility closets. This requires <br /> access to the inside of homes requiring an appointment to conduct a meter change. <br /> Here are the ways the Water Works Department will attempt to contact City residents to <br /> change outdated meters: <br /> First Attempt: Phone call to the customer using the phone number on the account. <br /> Second Attempt: A letter is sent to the resident's home. <br /> Third Attempt: A hang tag is left on the resident's front door knob. <br /> Final Attempt: A special hang tag for shut off is left on customer's door with <br /> contact numbers to call to get water service restored. This phone number is 235- <br /> 9464 and it is answered 24/7. <br /> The new AMR technology is safer and more efficient for Water Works employees and <br /> more accurate for customers. The meter change process requires only 30 minutes. The <br /> appointments for a meter change can be flexible to accommodate customer's work <br /> schedules. <br /> For more information please contact Ed Herman at 245.6108 or 261.8207 or <br /> <br /> 1400 COUNTY-CITY BUILDING- 227 W.IEFFERSON BOULEVARD-SOUTH BEND,INDIANA 46601 <br /> PHONE 574/235-9261 FAx 574/235-9892 <br />