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CITY OF SOUTH BEND I OFFICE OF THE CLERK <br /> Committeemember Voorde then asked, Of the twenty to twenty-five percent (20% - 25%) of the <br /> streetlights that we are responsible for, do we have an adequate department to handle those? <br /> Mr. Garces replied, Traffic and Lighting is responsible for that. We can get some information on <br /> their performance. All that type of information is the stuff we are trying to digitize so we can see <br /> turnaround times for that. <br /> Councilmember Scott stated, Cynthia,thank you so much. We had a long conversation about that. <br /> It can't go on my resume but I know more about streetlights than I really would like to. It has been <br /> from calls. I know Council Members and citizens feel like they shouldn't have to call their Council <br /> Member to get something done. 311,to me, has been positive. It is the enigma of the City. There <br /> are so many times I get calls and, of course, we get more calls about complaints rather than when <br /> things go right. I love the fact the loop is closed and we get the work order number from AEP. <br /> What Cynthia was talking about, and found this out the hard way after researching this, if you go <br /> to AEP's website and actually fill in the poll number, it automatically generates a work order. <br /> Otherwise it is waiting for our Streets Department or Engineering to manually go through the <br /> spreadsheets and they put it in when they get to it. That has decreased the wait time from two (2) <br /> weeks to, I've seen, three (3) days. My only other comment is Accela. For too long, too many <br /> years, multiple years, this isn't working. My biggest problem with the budget right now is Code <br /> Enforcement, their manpower and making sure they can get everything done. Not only the <br /> manpower but it is its efficiency. If this is the tool, one (1) thing I would like to see on this is <br /> completion timeline. What are we going to do? To me, this is our little PSAP within our own <br /> department that we can't move along to where everything is working and is done. I like the credit <br /> card point of sale. <br /> Councilmember Broden stated, I think there were four (4) or five (5) slides that weren't in our <br /> packet. Can we get those? <br /> Councilmember Scott replied, I did send this to all Council Members. And it was from questions <br /> I had over the weekend. I made sure you all got it. And one (1) last thing real quick. What I really <br /> like about this presentation,and I would like to see this from DCI,at the very end,each department <br /> and their recent accomplishments, current projects and future projects. In that detail,you guys did <br /> a nice job. <br /> Councilmember Broden stated, This is the most detailed presentation and it is very much <br /> appreciated. You have made great justification, in my opinion,for where you want to go and what <br /> you want to do. It is down to the division level and I think that is outstanding. <br /> Councilmember Teshka stated, Even just your charts about the net increase, the savings, that is <br /> just great. Thank you. <br /> Mr. Garces replied, Thank you. It was a team effort and everybody spent a lot of time preparing <br /> it. Our budget process starts early since our work becomes an allocation and a charge back to the <br /> department. Sean and Dan for many years have been making it better and better. <br /> Councilmember Scott stated, Thanks for the discount. <br /> EXCELLENCE I ACCOUNTABILITY I INNOVATION I INCLUSION I EMPOWERMENT <br /> 455 County-City Building 1 227 W.Jefferson Bvld I South Bend,Indiana 46601 1 p 574.235.92211f 574.235.9173 I TTD 574.235.5567 I www.southbendin.gov <br /> 17 <br />