Statement of Work - Canon Solutions America - No Cost Upgrade to uniFlow Agreement from Corporate to Enterprise Licensing

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1.0 Company Overview Company Dame: City of South. Bend Contact Name and Title: Don O'Connor, Chief Technology Officer Company Address (Main location): 227 W. Jefferson Blvd., South Bend, IN, 46601. Number of Locations: Oil (provide details in Section 2.9) Number of users related to the solution: 500 2.0 Project Implementation Overview This Statement of Work ("SOW") outlines the parameters by which Canon Solutions America and its retained vendors (together, "Canon Solutions America" or "CSA") will deliver to City of South. Bend ("Client" or "You") the work product for Client Solution project implementation. These parameters include project scope, deliverables, assumptions and governing work processes. As there are different parties involved with the implementation of this SOW, specific roles and responsibilities are presented for each - Client and CSA. Client's acceptance of and agreement with this project is based on Client's execution of the SOW's ProjectAeceptance (Section 6.0) and corresponding CSA Acquisition Agreement, (PLEASE NgTE. While CSA offers various form contracts for the purchase/leasefacqu sition of solutions and equipment (e.g., Acquisition Agreement, Unified Lease Agreement, Purchase and Maintenance Agreement), for purposes of this SOWeach is considered an `Acquisition Agreement".) This SOW is valid for Sixty (60) days from effective date indicated on the cover page and is only valid when accompanied by the corresponding CSA Acquisition Agreement #: 50846567 CSA estimates that the project implementation for Client will take approximately (5) days. The solution documented in this SOW may be installed using Professional Services that are delivered, in whole or in part, via remote access. CSA will provide the remote access method for this purpose - unless Client specifically chooses to provide the remote access method and CSA agrees that the proposed method is suitable to the solution being implemented. If challenges are encountered using a Client provided remote access method then additional Professional Services fees may be required to cover time expended to overcome these challenges. The estimated Professional Services time included for this project does not necessarily reflect contiguous work time by CSA, but rather a complete start to finish estimate of the time required to implement the solution. Should CSA encounter prolonged delays to the project timeline, changes to the scope, or outside factors that have a material impact on the implementation, CSA may either present a Change Order (Appendix A) for the services and software needed to complete the implementation or terminate the project altogether. Please note that if a Change Order is issued, Client may incur additional costs/fees; if successful implementation is not possible, termination of the project will result in Client forfeiting solution implementation and its associated Professional Services. 111, document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in Page 3 whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in CANON SowPIM5AMEKA whole or fin part, for any purpose other than to evaluate Canon. Solutions America's proposal, and shall be returned SER-035CANON upon request. December 30, 2016