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2. One (1) session of up to (4) hours of End laser Training. <br />NOTE: Client staff who receive the End User Training will be responsible for training other staff within <br />the environment on the use of the solution. <br />NOTE; Training will be provided immediately following Solution Testing. Any request to post -pone the <br />Training by Client may be subject to a Change Order. <br />NOTE: Please see Appendix B of this SOW for the Training Agenda. <br />Documentation and Support Escalation (Deliverable #4)c <br />1. CSA will provide an Implementation Summary Report. <br />2, CSA will instruct Client on its Post-]mplementation Support escalation process (Section 5.0). <br />3.1 Client's Implementation Responsibilities <br />1, Client will participate in the reviews sessions and provide all required information and resources to make <br />timely and proper configuration decisions for the uniFLOW configuration to be implemented. <br />2. Client will make available to the implementation team all requited data and resources that are required to <br />import user information (user login, email address, cost center, etc.) to uniFLOW to configure for the client <br />environment. <br />3. Client will have all necessary hardware and systems patched with the latest software/firmware updates prior to <br />the beginning of the implementation. <br />4. Client will provide all necessary resources, personnel physical/network access, and associated permissions to <br />their systems, servers, f]rewalls, network infrastructure, and physical locations, as needed, in order to install <br />and configure the proposed solution in a timely fashion and in accordance with the agreed upon project <br />timeline. <br />S. Client is responsible for the installation, configuration, and utilization of any anti -virus or malware software on <br />the systems/servers that they will provide for the proposed solution. <br />6. Client is responsible for the installation, configuration, and utilization of any backup or disaster recovery <br />software on the systems/servers that they will provide for the proposed solution. <br />7. Client is responsible to ensure all users that are to use this uniFLOW solution are resident in Active Directory <br />and uniFLOW will authenticate users to Active Directory. <br />8. Client is responsible to ensure all Windows client systems will require users to log in and authenticate via Active <br />Directory, <br />9. Client will allocate and schedule staff who are to receive the uniFLOW Training, <br />NOTE: If needed, Client will be responsible for reserving any required resources to conduct the training <br />session(s) [ex. physical space/room(s), telephone, physical/network access] <br />10. Client will accept CSA's testing procedures as satisfactory to evaluate the functionality of the solution - <br />otherwise the Client will provide testing procedures it plans to use during this project. <br />11. NOTE: Any testing procedure required to be used by the Client will need to he reviewed and accepted by <br />CSA prior to signing and executing this SOW document. <br />„„m This document is the property of and is proprietary to Canon Solutions America. It is not to ibe disclosed in Page 13 <br />,. ' ClAilll whole or in part without prior written consent of Canon Solutions America, and shall not be dupkated or used in <br />CANON sotun�nNS AMrRICA.. whole or in part, for any purpose � other than to evaluate Canon Solutions America's proposals, and shall) be returned 3EFi-03S' <br />upon request. December 30, 2016 <br />