Professional Services Agreement - zedIT Solutions Inc - Internal IT Resources for Accela Support

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zedzedlT Solutions - Accela Support SOLUi1OIdS O Implementation and configuration of additional Accela Automation features, i.e.: adding additional modules, departments, and record types. o Configuring additional Accela Automation users, user groups and their associated permission levels. o Project management, analysis, testing, client testing support, and client training on features, setup, and use of additional functions. • General Support o General consulting on Accela setup, use, and functionality. o User training on Accela setup, use, and functionality. Excluded Services For the avoidance of doubt, the Software Support Services do not include any of the following: • Network, security, and infrastructure setup and support. • Investigation, analysis and resolution of issues related to: o Accela Civic Platform software bugs & defects; o Accela Civic Platform software updates; o Accela Civic Platform cloud hosted environment issues; or o Customer's GIS layers and associated data configuration. • "Cleaning" of data provided by Customer in data migration templates, Data cleaning and validation should be performed directly by Customer for data integrity and correctness reasons. • Checking the business correctness of Customer's data except for determining if it is valid for import into Accela Civic Platform. For this purpose, zedlT will import data provided by Customer if it passes Accela import tool validation. Software Support Services. For zedlT's performance of the Software Support Services, Customer will pay zedlT fees at its Accela Support Consultant rate of $125.00 USD per hour. In addition, Customer will reimburse zedlT for all pre - approved travel, lodging and other related expenses incurred by zedlT or its personnel and subcontractors in connection with performance of any Software Support Services at Customer's site. At Customer's request, zedlT will provide Customer with receipts and other reasonable supporting documentation for such expenses. 5 business days' cancellation notice is required for any scheduled Software Support Services that are to be performed at Customer's site. Otherwise, the scheduled time and related expenses will be billed to Customer. Term of Support Agreement. It is understood that this agreement is based on a bank of 80 hours ($10,000 USD), effort will be billed at a time & materials basis but total effort is not to exceed 80 hours unless pre -approved by the Customer. Hours can be extended at the Customer's discretion.