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INTER -OFFICE MEMORANDUM <br />Department of Innovation & Technology <br />City of South Bend 227 W Jefferson Blvd <br />TO: Board of Public Works, Linda Martin <br />CC: Santi Garces, Jennifer Hockenhull, Michael Schmidt, Clara McDaniels, Benjamin <br />Dougherty, Sandi Kennedy, Shawn Delahanty <br />FROM: Daniel R. O'Connor, III <br />SUBJECT: Professional Services Agreement to augment internal IT resources for Accela <br />support and development. <br />DATE: 8/20/2018 <br />Linda and Members of the Board <br />We are submitting for review and approval a professional services Accela Support Agreement with zedlT <br />Solutions. With this agreement, we would partner with zedlT to augment our internal resources and our <br />ability to support and enhance our existing Accela solution which is relied upon by our Code <br />Department. <br />For each support ticket, a statement of work will be developed to estimate number of hours to <br />be used, item(s) that will be addressed, and detailed deliverables will be presented. <br />zedlT is an Accela recommended partner. Accela embraces partnering with a third party for <br />augmented resources. <br />This will position City IT and Code resources to successfully define the top prioritized <br />support\development issues and then will allow the completion of the work in a timelier <br />manner than what we could accomplish with city only resources. <br />The proposed Accela Support Agreement with zedlT solutions is for a total of $10,000, As work is <br />defined and accomplished South Bend will be invoices at an hourly rate of $125 an hour. This <br />agreement will equate to 80 hours of work effort by zedlT. <br />Thank you. <br />Daniel R. O'Connor <br />