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ORGANIZATIONAL CHANGE: <br />Strategic Planning, Citywide Goals and Program Budgeting <br />INTRODUCTION <br />In 7uly 1994, the City of South Bend began a strategic planning process that would change the <br />way it does its day-to-day business, including preparation and use of its annual budget. Over the <br />past several years this effort has required us to rework our organizational culture, values, guiding <br />principles, systems, strategies and structures. The strategic plan is a work in progress. We've <br />had same successes. We've made some mistakes. And we've learned from our mistakes. <br />Nonetheless, the commitment to change the organization in order to meet the challenges of the <br />21st Century remains strong. <br />It is not the intent of this brief section of the budget to describe the past, current and future efforts <br />to rework organizational culture, values, principles, systems and strategies. The purpose of this <br />section is to place the budget process and resulting document into the context of the strategic <br />planning process - to establish the connection between the program and performance based <br />budget and the broader and deeper organizational changes. The evolution of the budget process <br />and document from the traditional detailed line item budget {focusing on inputs} to a budget of <br />policy, programs, activities, outputs and outcomes reflect the broader organizational changes <br />taking place because of the strategic planning process. The reformulation of the previous years' <br />budget documents reflects an orientation toward accomplishments and measurements, growth <br />objectives and goals, and purposes and mission -all aspects of the strategic plan. <br />STRATEGIC PLANNING OVERVTEW <br />The City's strategic planning process begins with an organizational mission, collective <br />membership purpose, customer focus, guiding principles, growth objectives, strategic alliances <br />(internal and external partnerships}, core competencies and commitments to customers and <br />fellow employees. It also focuses on the need to rework structure and organization, systems and <br />procedures, along with budgeting practices and principles. It brings together tracking, measuring <br />and evaluating performance against growth objectives, goals and mission. <br />In order to be successful, the planning process cannot rest solely with the City Management <br />Team. Ta be successful in the long run, the process must penetrate the total organization, <br />become internalized, and touch every City associate at every level, We've begun with the <br />citywide framework which consists of a citywide mission, purpose, goals and growth objectives. <br />We've also articulated a series of citywide guiding principles and statements of commitment to <br />fellow City associates and to our customers. Our next step was to enable and empower each <br />department, division, bureau, office and work group to develop and implement mission, purpose, <br />goals, and growth objectives at each organizational level. The ultimate goal is for each City <br />associate to have individualized jab agreements with individual performance indicators. Tlae <br />A-1 <br />