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5.1.2 Extended Solutions Support - 24x7x365 <br />Extended Solutions Support is a premium support offering available through CSA that enhances the Standard Solution Support <br />program (Section S.0) to include 24x?x36S incident response, analysis, resolution, and/or escalation. <br />For more information oil the Extended. Solutions Support program, please contact your Sales Representative. To initiate an <br />Extended Solutions Support request, please contact the Canon Solutions Americas Help Desk. <br />_ _ . _ ..... <br />T „ This. document is the property of and is proprietary to Canon Solutions America, It is not to be disclosed in Page 17 <br />uW whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used In <br />CANOUMUMNSAMENCh whole or in part, for any purpose other than to evaluate Canon Solutions America's proposM, and shall be returned SER-035 <br />upon request. December 30, 2016 <br />