Unified Lease Agreement - Canon Solutions America Inc - Part 4

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NOTE: Client staff who receive the End User Training will be responsible for training other staff within the environment on the use of the solution, NOTE: Training will be provided immediately following Solution Testing. Any request to post -pone the Training by Client may be subject to a Change Order. NOTE. Please see Appendix E of this SOW for the Training Agenda. Documentation and Support Escalation (Deliverable ff4): L CSA will provide an Implementation Summary Report, 2. CSA will instruct Client on its Post -Implementation Support escalation process (Section S.0). 3.1 Client's Implementation Responsibilities 1, Client will participate in the reviews sessions and provide all required information and resources to make timely and proper configuration decisions for the uniFLOW configuration to be implemented, 2. Client will make available to the implementation team all required data and resources that are required to import user information (user login, email address, cost center, etc.) to uniFLOW to configure for the client environment, 3. Client will have all necessary hardware and systems patched with the latest software/firmware updates prior to the beginning of the implementation. 4. Client will provide all necessary resources, personnel physical/network access, and associated permissions to their systems, servers, firewalls, network infrastructure, and physical locations, as needed, in order to install and configure the proposed solution in a timely fashion and in accordance with the agreed upon project timeline, S. Client is responsible for the installation, configuration, and utilization of any anti -virus or malware software on the systems/servers that they will provide for the proposed solution,. 6. Client is responsible for the installation, configuration, and utilization of any backup or disaster recovery software on the systems/servers that they will provide for the proposed solution, 7. Client is responsible to ensure all users that are to use this uniFLOW solution are resident in Active Directory and uniFLOW will authenticate users to Active Directory. 8. Client is responsible to ensure all Windows client systems will require users to log in and authenticate via Active Directory. q. Client will allocate and schedule staff who are to receive the uniFLOW Training, NOTE: If needed, Client will be responsible for reserving any required resources to conduct the training session(s) [ex. physical space/room(s), telephone, physical/network access] 10. Client will accept CSA"s testing procedures as satisfactory to evaluate the functionality of the solution - otherwise the Client will provide testing procedures it plans to use during this project. 11. NOTE: Any testing procedure required to he used by the Client will need to be reviewed and accepted by CSA prior to signing and executing this SOW document. This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in p whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in CANON$olu71ONS.AMEKA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned upon request. Page 1,1, SER-035 December30, 201.6