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1.0 Company Overview <br />Company [Name: City of South Fiend <br />Contact Name and Title: Don O'Connor, Chief Techriology Officer <br />Company Address (Main location): 227 W. Jefferson Blvd., South Bend, IN, 46601 <br />Number of Locations: 40 1 Number of users related to the solution: 500 <br />rF-1de dctans in. S-11— 2.5], <br />2.0 Project Imlrpielfinentation Overview <br />This Statement of Work ("SOW") outlines the parameters by which Canon Solutions America and its retained vendors <br />(together, "Canon Solutions America" or "GSA") will deliver to City of South Fiend ("Client" or "You") the work product for <br />Client Solution project implementation, These parameters include project scope, deliverables, assumptions and governing <br />work processes. As there are different parties involved with the implementation of this SOW, specific roles and responsibilities <br />are presented for each - Client and CSA. Client's acceptance of and agreement with this project is based on Client's execution <br />of the SOW"s Project Acceptance (Section 6.0) and corresponding CSA Acquisition Agreement. (J!LEASENQTEWhile CSA <br />offers various form contractsfor the, purchase%leasefacquisition of solutions and equipment (e.g., Acquisition <br />Agreement, Unified Lease Agreement, Purchase and Maintenance Agreement), for purposes of this SOW each is <br />considered an 'Acquisition Agreement".) This SOW is valid for Sixty (60) days from effective date indicated on the cover <br />page and is only valid when accompanied by the corresponding CSA Acquisition Agreement if: S0846 67 <br />CSA estirnakes that the project implementation for Client will' take approximately (5) days. The solution documented in this <br />SOW may be installed using Professional Services that are delivered, in whole or in part, via remote access. CSA will provide <br />the remote access method for this purpose - unless Client specifically chooses to provide the remote access method and CSA <br />agrees that the proposed method is suitable to the solution being implemented. If challenges are encountered using a Client <br />provided remote access method then additional Professional Services fees may be required to cover thne expended to <br />overcome these challenges. <br />The estimated Professional Services time included for this project does not necessarily reflect contiguous work time by CSA, <br />but rather a complete start to finish estimate of the time required to implement the solution. Should CSA encounter prolonged <br />delays to the project timeline, changes to the scope, or outside factors that have a material impact on the implementation, CSA <br />may either present a Change Order (Appendix A) for the services and software needed to complete the implementation or <br />terminate the project altogether. Please note that if a Change Order- is issued, Client may incur- additional costs/fees; if <br />successful implementation is not possible, termination of the project will result in Client forfeiting, solution implementation <br />and its associated Professional Services. <br />This document is the property of and is proprietary to Canon Solutions America. It is not to be disclosed in. Page 3 <br />whole or in part without prior written consent of Canon Solutions America, and shall not be duplicated or used in <br />cuaomusaurionsanarvxA whole or in part, for any purpose other than to evaluate Canon Solutions America's proposal, and shall be returned S'ER-035 <br />upon request. December30, 2016 <br />