05-29-18 Information and Technology

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®CITY OF SOUTH BEND I OFFICE OF THE CLERK We have also been working on a pilot for electronic signatures. We have worked with President Scott on that. We will try to have that up by the fall. Mr. Garces went on, Our Services Division are the folks that are there if you need a computer and other things. In January, we went with an enhanced help desk program. Now MicroIntegration does tier one (1) and two (2). They reach out to vendors to help debug cases. That gives us a little more capacity to that group that was tied up with requests. They are twenty-four(24)hour support. We are currently evaluating the centralization of printing. Right now, every Department is buying their own printer and some may be inefficient. We are planning on centralizing that so we can start tracking and doing a better job of helping that. We have prepared our first(ls)version of the 2019 budget. Mr. Garces continued, Some of the things we have done we have been doing over the past couple of years. Some have been accounting changes. They are not changes in the overall expenditure but our budget now includes all of the leases for technology for work stations. The centralization of printers and data plans is also happening. We used to not know if someone wasn't using an iPad and we would continue paying for it so centralizing all of that will be good. We have also done some transfers along with the reorganization of the Century Center. Mr.Garces went on,Infrastructure,again,are the folks that maintain all the servers and the network to connect all forty-five (45) locations. We completed a big upgrade of the Morris wireless network. Some of the shows are requiring more connectivity so we installed eighteen (18) new access points plus what was already there. We have also done some pretty significant upgrades with the Police Department. We have made some big improvements to our cyber security system. Infrastructure is helping and leading a lot of the help that our Civic Innovation is doing. So we are looking to increase the coverage of the free Wi-Fi to different corridors. They are also looking to establish connection points to ensure everyone has access to high speed, space internet within a fifteen(15) minute walk. Mr. Garces continued, They have completed phase one (1) of the MetroNet build up and some of the phase two (2)projects are coming online. We have already noted some of the benefits of these changes. We are incorporating the Century Center into the infrastructure. Applications is focusing on doing some major upgrades of our main software systems, or,in some cases installing them for the first (Is') time to help manage some critical business processes. With financials and procurement,we are in the final stages of selecting a vendor and hopefully we will go live in 2020. We have made some major redesigns to our CRM which is the system that runs 311. So by summer, 311 will be using a different backend system but that will enable the sharing of the 311 services portal. And in the later stages, residents will be able to report issues online. It will be mobile friendly as well. We are also making changes in KRONOS. Mr. Garces went on, We will have a new website in the next few months. There has been a lot of feedback to making the new website more accessible. We are starting to prioritize and strategize work tracking with technology. Some things in Streets, Sewers and Park Maintenance haven't had much tracking electronically. Mr. O'Connor stated, I would like to offer a brief update on PSAP. As you know, last ye, we spent a lot of time operationally getting to learn the new system. This year, we are focusing more on the GIS which is the mapping. Every CAD System today is very much dependent on the EXCELLENCE I ACCOUNTABILITY I INNOVATION I INCLUSION I EMPOWERMENT 455 County-City Building 1 227 W.Jefferson Bvld I South Bend,Indiana 466011 p 574.235.9221 If 574.235.9173 1 TM574.235.5567 www.southbendin.gov 3