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CITY OF SOUTH BEND I OFFICE OF THE CLERK <br /> That is typically the best way. We also encourage passengers to submit feedback. They can do it <br /> through social media, through our website, they can call in, and that is where we get most of our <br /> feedback. We also have our information booth at South Street Station which is staffed twelve(12) <br /> hours a day. <br /> Committee Chair White then asked, Where are the discussions to address extending service hours <br /> later and as well on Sundays? <br /> Ms. Hill replied, We have talked about piloting Sunday service. We do have some grant dollars <br /> allocated towards it but it would not cover the full amount. That is definitely a goal for us. We <br /> know 2nd and 3rd shift can be a challenge. A lot of the times TRANSPO may be able to get you to <br /> the job but not get you home so that is something we are looking at too. It really comes down to <br /> having the funding available. We also work really closely with the City from the Innovation <br /> standpoint with a transportation working group to see if there are opportunities to pilot some micro- <br /> transit or on-demand type systems. That is all stuff we are looking at. It is really about identifying <br /> where those needs are and then seeing how to meet those needs. <br /> Suzanna Fritzberg, Deputy Chief of Staff to the Mayor of the City of South Bend with offices on <br /> the 14th floor of the County-City Building, asked, Are you aware of any communities that you <br /> think are particularly good models for the interface between traditional transit and things like Uber <br /> and Lyft? <br /> Ms. Hill replied, There are a lot of larger transit systems that are integrating with Uber and Lyft. <br /> Dallas is one (1) of them. I have not come across a comparable city size-wise that is doing that. <br /> When you are looking at Dallas,they are running twenty-four seven(24/7). It is great to hear what <br /> they are doing. Kansas City is doing a lot of unique things with piloting some of that on the para- <br /> transit side. Our para-transit service continues to be one(1)our biggest challenges. We charge two <br /> dollars ($2) per ride but the cost of that ride is thirty-seven dollars ($37). That is where some <br /> organizations are piloting working with Uber or Lyft. Kansas City is looking at that. We are very <br /> involved in the American Public Transportation Association and they are a great resource for us <br /> in sharing ideas. As far as a model city that is close to us,we haven't found that yet. <br /> Councilmember Tim Scott handed out photos (available in the City Clerk's Office). He stated, <br /> Thanks for those improvements you made by my house. The snow pictures here are of me snow <br /> blowing the bus stop myself. This stop will actually be moved south. It is actually getting moved <br /> back to where it used to be. One (1)thing about the rest of the photos is that the stops are in places <br /> that just make sense. What are we looking at for the impact of where the bus stops go? Some of <br /> them are on private property and there are some where someone with a wheel chair would have no <br /> access. There are also some stops that are right after a light and that is just unsafe. <br /> Ms. Hill replied,All the bus stops are supposed to be on public right-of-way. TRANSPO did have <br /> some consultants that started that process. There was a lot of feedback. Unfortunately it is very <br /> challenging as there are not many sidewalks. That is one(1)of the things.This was our first winter <br /> with the designated bus stops. There was additional training knowing that some bus stops were not <br /> accessible with snow. During the winter months it is a challenge. There are a lot of bus stop <br /> locations that are not ideal and we need to address and monitor that. I can speak to why these <br /> decisions were made because of my recent appointment. We did make a lot of changes prior to the <br /> implementation to make sure we are getting it right. We are going to continue learning. There are <br /> EXCELLENCE I ACCOUNTABILITY I INNOVATION I INCLUSION I EMPOWERMENT <br /> 455 County-City Building 1227 W.Jefferson Bvld I South Bend,Indiana 466011 p 574.235.9221 If 574.235.9173 1 TM574.235.5567 iwww.southbendin.gov <br /> 3 <br />