Software License Agreement - KingswaySoft, Inc. - Package to Automatically Update Dynamics CRM data

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(a) Under Perpetual License, Licensee receives an initial one (1) year Maintenance & Upgrade, commencing on the date of purchase or the date on which the license key is activated, whichever comes first. Licensee may purchase additional software Maintenance & Upgrade at the then -current rate for one or more years, before or after expiration of the software Maintenance & Upgrade terin. Each Maintenance & Upgrade term will start on the date following expiration of the previous Maintenance & Upgrade term regardless of when it is purchased. When operating under the Perpetual License, the Software contains a feature that checks the Software's release date against the expiry date of the Maintenance & Upgrade associated with the License Key, and determines whether activated License is entitled to use the particular release of the Software. If the Maintenance & Upgrade has expired before the Software's release date, the Software will cease certain functions and revert the Software back to the Free Developer License. To rectify the problem, Licensee must purchase additional Maintenance & Upgrade to extend the Software maintenance, or downgrade to an older release of the Software, (b) Under Subscription License, Licensee receives free Maintenance & Upgrade during the entire subscription term. 7, COMPLIMENTARY SUPPORT SERVICE (a) Under the Maintenance & Upgrade program, Licensor offers a complimentary support service which entitles Licensee to raise up to, three (3) support requests in case of a Single Server License, or twenty (20) support requests in case of a Site License or one of the Enterprise Licenses, for each Maintenance & Upgrade term (Year) or subscription term (Year). Any additional support requests are subject to charge at Licensor's then current standard rates. (b) Licensee shall designate one (1) primary support contact who shall act as the conduit for all support requests from Licensee. (c) Licensor does not provide guaranteed response time but will make good faith effort to answer emails and voice mails within twenty-four (24) hours or less during weekdays, excluding holidays. (d) Licensee acknowledges that the complimentary support service is limited to the assistance in regard to the use of the Software only. Any issues beyond this scope are excluded, or otherwise subject to charge at Licensor's then current standard rates only if agreed by Licensor. (e) Licensee agrees to provide adequate information to assist in the investigation and to confirm that any problems have been resolved. (f) Licensee acknowledges that the support service is only provided for the current version of the Software and the immediately preceding version released within the last twelve (12) months, or otherwise specifically agreed in writing. & FEEDBACK Licensee has no obligation to provide Licensor with ideas, suggestions, or proposals ("Feedback"). However, if Licensee or Users submit Feedback to Licensor, then Licensee grants Licensor a nonexclusive, worldwide, royalty -free license that is sub -licensable and transferable, to make, use, sell, have made, offer to sell, import, reproduce, publicly display, distribute, modify, and publicly perform the Feedback in any manner without any obligation, royalty or restriction based on intellectual property rights or otherwise. 9. LIMITED WARRANTY SOFTWARE IS PROVIDED TO LICENSEE ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES. LICENSOR MAKES NO WARRANTY AS TO ITS USE OR PERFORMANCE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LICENSOR AND ITS AFFILIATES, SUPPLIERS AND RESELLERS DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A