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4.2 Full Hosting Services - if the Customer selects full VSI hosting services for a minimum of one year, <br />whereby the VSI application software and Progress software are installed on VSI servers at either VSFs <br />Eastern or Western data center, the monthly fee for this option will be included in Exhibit B. Full <br />Hosting Services includes web server hosting, as described in Article 4.1. Since VSI will not be providing <br />full hosting services for the Customer, Exhibit E hosting services specifications do not apply to this <br />Agreement. <br />4.3 The Full Hosting Services guaranteed rate for one year, includes the PlatinumlGoldlSdver level services <br />and features, as described in Exhibit F. <br />Article 5 — Charges and Payment <br />51 Customer On -Premise Hosted Software — if the Customer is installing the software on its own servers, <br />the Licensed Software, charges will be billed to the Customer following the initial training session, and <br />will be due within 30 days. The initial Software License fee includes downloading the software and <br />documentation from VSFs FTP web site. All major software upgrades with database changes are <br />obtained the same way. Customers are alerted when program only updates become available, so that <br />they can download at their convenience. Article 5.1 does apply to this Agreement. <br />5.2 VSI Full Hosted Software: if VSI is installing the software on VSI servers at either its Eastern or Western <br />data center, the Licensed Software charges will be billed to the Customer when the software <br />applications become available for Customer use, and will be due within 30 days. <br />53 VSI Full Hosting Services: the first partial month for full hosting services payment will be invoiced on the <br />first day of the month following availability for Customer use, and all subsequent monthly payments are <br />due on the first day of each month, unless the Customer has agreed to an annual payment in advance. <br />5,4 The Customer shall pay all applicable sales, consumer use, and other taxes required by law, unless it is <br />exempt from, any or all of these taxes. If tax-exempt, the Customer must provide a tax exemption <br />certificate, <br />53 VSI will invoice the Customer for training and installation services, along with travel and other expenses, <br />immediately following the completion of each occurrence of training or other services. <br />Article 6 — Security of Programs <br />6.1 The Customer shall be solely responsible for the supervision and control of the licensed Customer <br />hosted software to ensure that it is stored in a secure location for Customer use only and that no <br />unauthorized and unlicensed third party gains access to it. VSI is responsible for the security of all VSI <br />hosted software. <br />6.2 Under no circumstances shall the Customer be authorized to perform Reverse Engineering of the <br />software object code, in order to illegally generate source code. <br />Article 7 —Warranties <br />71 VSI warrants that it has the right to license the Licensed Software, and that there are no pending liens, <br />claims, or encumbrances against the software, <br />salles@verrnonts sterns,conm Tel: 877-883-8757 Page 3 of 9 <br />