Laserfiche WebLink
Interfaces to export or import data from or to other application software databases are <br />chargeable. <br />• Extended Dedicated Support to implement or change certain functions, such as 1) <br />Switching from Cash to Accrual Accounting; 2) Reinstall WebTrac software on server; 3) <br />Customize Splash Page; 4) Create Web Bypass Links; 5) WebTrac Style Sheets changes; <br />and, 6) Database Support to analyze and correct extensive out -of -balance condition. <br />• Hosting services are not included in the VSI application software maintenance fees. <br />3. Programming Enhancements <br />Although VSI policies provide for charging for special programming, we generally do not charge <br />for individual enhancement requests. All approved enhancements and repairs are automatically <br />included in all updates as part of the annual maintenance fee. <br />4. VSI Extended Hours Pager & Standby Telephone Support Services <br />Standard Extended Hours Pager Telephone Support <br />Monday - Friday 8pm —10pm ET, and Saturday, Sunday, & Holidays Sam-5pm ET. If extendec <br />hours support is actually provided, it is chargeable with a minimum per call or multi -call issue. <br />Pre -Arranged Standard and Non -Standard Hours Standby Telephone Support <br />Standard Standby Telephone Support, Mon -Fri, 8am-5pm ET and Non -Standard Standby <br />Telephone Support can be pre -arranged by calling VSI at least one full business day in advance. <br />Standard & Non -Standard Standby Support is provided at different rates per hour. <br />5. Support Call Process <br />To provide high quality support and to effectively assign resources to incoming calls, three types <br />of call priorities are identified as follows: Priority 1 is considered Urgent or High Priority, Priority <br />2 is classified as Medium Priority, and Priority 3 is deemed to be Low Priority. The criteria used <br />to establish guidelines for these priorities are as follows: <br />sales@vermontsysterns.com Tel: 877-883-8757 Fage.3.'. <br />