Software, License, Maintenance & Support Agreement - Vermont Systems Inc - RecTrac WebTrac Software

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Sales And Support Policies Exhibit A 6/15/2017 1. Software License The application software license is a one-time fee, which provides for the perpetual use of the software. While a deposit may not be required, the full software license fee is due for all accounts within 30 days of completion of the first training session. The Progress OpenEdge VI1 Application Server software and Personal, Workgroup, or Enterprise Relational Database Management System (RDBMS imbedded database) software licenses are also required to operate the VSI application software using a browser. 2. Annual Software Maintenance and Support The required annual maintenance support fee is prorated from the first day of the installation month to the end of the first fiscal year, and thereafter, it is due annually on the first day of each new fiscal year. This fee includes the following: Worldwide telephone (800 US & Canada) and web support for VSI and Progress software five (5) days/week, Monday -Friday, 8am-8pm ET, and availability of chargeable Extended Hours Pager Support Monday — Friday, 8pm-10pm ET, and Saturday, Sunday, & Holidays 8am-5pm ET. Further, Pre -Arranged Standard & Non -Standard Flours Standby Telephone Support is available, as described in Section 4 below. The following are included as part of the annual maintenance fee: • Maintenance and repair of application software malfunctions with an acknowledgement response, as described in the Call Process, Section 5 below. • One major application software upgrade every two years, along with multiple periodic updates. Major upgrades usually require a database conversion, while other periodic updates are program only. Enhancements are based primarily on user requests, but they also include an extensive number of VSI initiated improvements, all of which are added at the discretion of VSI. The status of all VSI software releases is available on VSI's web site at www.verrnontsystems.com. Further, VSI notifies all Customers regarding the status and availability of all software releases in its' quarterly newsletter. Customers must contact VSI to schedule major software upgrades, which are downloaded from VSI's FTP site by Customers that host on premise. VSI upgrades software for all VSI hosted Customers. sales@vermontsystems.com Tel: 877-M-8757. Page.l';