Opening of Proposals - Utility Billing System - Cogsdale Corporation - Part 2

Home Browse Search

Provide input in the development of the project plan, as well as other required information, • Keep abreast of developments at each stage of the planning process, • Make decisions about the direction or organization of the IT function. Information such as project team organization, project goal, objectives, expectations and scheduling is discussed and agreed upon during implementation planning meetings. The project team will also provide problem tracking and scheduled meetings throughout the duration of the project to ensure any new issues are promptly identified and appropriate solutions applied. The project is evaluated throughout its lifecycle and status reports are provided to the client management team on a routine basis. The reporting period begins with the award of contract and continues to final system acceptance. TRAINING Cogsdale's team will provide all training and process documentation. The training phase is an opportunity to get everyone committed to accomplishing the project's goals. As such, training objectives are designed to bring the organization together with a focus on efficient workflow to meet the needs of internal and external customers; providing staff with the skills and confidence to do their job and build in-house expertise. Each training agenda reflects the learning objectives and are presented in three stages: Comprehensive Overview — how information flows through Cogsdale, ensures staff has an understanding of how processing in real-time, based on workflow, impacts existing processes. The people involved in this stage have decision making authority and are leaders on the team. Train Key Users — this group becomes internal subject matter experts, involved in overview training and system setup. Key users gain an understanding of workflow, develop functional area expertise and contribute to the workflow process discussions. They will be involved during set-up, training and testing and act an internal support during and after implementation, eventually becoming internal training resources. This group must be willing and able to learn, have functional knowledge of the organization's processes, a positive attitude and be able to communicate effectively with their peers. Train End Users — provide end users with the knowledge and skills required to process daily workflow to assist the organization in meeting objective. This group of participants will see how work flows and understand how their contributions fit in the overall process flow. They will get hands-on training and will demonstrate their ability and understanding required to process their daily workflow. DATA CONVERSION Data conversion is a key element of any software implementation. It is imperative that all data be reviewed prior to data conversion. Completing the data conversion plan effectively requires that the client, as well as Cogsdale, know the results expected from the new system. Cogsdale follows a collaborative approach to data conversion with responsibilities divided between Cogsdale and client staff. As the client is familiar with the legacy system and data, they will be responsible to extract and prepare the data as well as documenting any source data