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� IWE NEIV�dwm(� WI-MILEE <br />The cornetstoneof WEs business philosophy is om- conunilmen.t to pi,oviding outstanding <br />project inanagement sei-rices. the are confident our efforts have been worthwhile as <br />eviderwed b , the calibei, of the dients with wholn, we mgulaiij, work. <br />Project Management Team Orientation <br />All RJE projects are managed by an experienced <br />team led by a Account Executive who is the primary <br />source of communication with the client and all other <br />involved parties. Team orientation allows RJE to <br />provide our clients with highly responsive service. <br />Our teams consist of one Account Executive, one <br />Project Manager, and one Sales Coordinator. The <br />teams meet on a weekly basis, or more often as <br />needed, to discuss current and future client needs <br />and the most proactive way to respond to them. <br />Proactive Strategic Support <br />Our objective at RJE is for the project to Ibe a <br />complete success. Our goal is to proactively <br />provide strategic support in looking for any issue that <br />could become a problem, identifying it and advising <br />those involved of successful solutions. We work with <br />clients to avoid: these challenges and to make the <br />project as seamless and simple as possible. <br />Our Guiding Principles <br />Professional <br />Ethical <br />Business -like <br />Trust <br />Are we bringing value to the customer? <br />Are we helping sell furniture? <br />Do what we say we will do (DWWSWWD) <br />Single Point of Contact <br />Throughout the entire project, the single point <br />of contact for the client and/or designer is the <br />Account Executive. They are introduced from the <br />inception and handle the responsibilities that may <br />be needed for a successful project. Whether it is <br />a major move or a small reconfiguration, our goal <br />is to make the client's job as easy as possible <br />by providing a resourceful Account Executive to <br />proactively facilitate and manage the many facets <br />of the project. Having a single point of contact <br />eliminates the miscommunications that can occur <br />when this role is distributed to a multitude of people. <br />A single Account Executive also allows for ease <br />of communication as they are never more than a <br />phone call or e-mail away. <br />Clangs / Me RJP,' Difference <br />Because we love to make our customers feel <br />hugged, we bake warm chocolate chip cookies <br />when you visit our office and leave candy with a <br />thank -you card at each workstation we install. Our <br />staff members give monthly reports on the book Hug <br />Your Customers by Jack Mitchell and what it means <br />in their work. Our main goal is to exceed our clients' <br />expectations with respect to service and attention <br />to detail, Our intent is to develop long-term, mutually <br />beneficial business relationships. Our commitment <br />to this, philosophy is just as strong whether we are <br />working on a large project or are managing the repair <br />of a broken chair. <br />M Morrie Mstrolftals Lobby [ Workplace Solutions { December 2017 <br />