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figures separated for Abandoned Calls for South Bend, Mishawaka and County. The total <br /> Abandoned Calls were 27,000. <br /> Committeemember John Voorde arrived at the meeting at 6:20 p.m. <br /> Committeemember White asked, As we move forward, what do you identify as the two (2)top <br /> financial needs? <br /> Mr. Croymans replied, Staffing is number one (1). I think we are also a little light on our <br /> Administration staffing, which provides the training. One (1) of the big things to note is that the <br /> 911 Center is a customer service based center. I want to continue on with our quality control <br /> assurance programs. That's where we go in and audit the calls to make sure we are actually <br /> asking the proper directive questions. That also goes back to the training and if we find out <br /> they're not doing it right, they enter into remedial training. <br /> Committeemember White followed up, If you did not have the support from the City IT, what <br /> would be the impact on your ability to continue to function? <br /> Mr. Croymans replied, There would be a large impact. Dan O'Connor's group is still taking a <br /> very aggressive role with the GIS, which is our largest outstanding issue. The support from the <br /> IT has dealt more with the communication side of things. There hasn't been any involvement <br /> from the City IT on the servers or network side of things. <br /> Committee Chair Broden asked, Do you continue to meet weekly? <br /> Mr. Croymans replied, We have police, fire and technical working groups that meet weekly. <br /> Eventually as we bring all the systems online, we will probably still continue that weekly but it <br /> will change from a working group to more of a quality assurance review process. But yes, I plan <br /> to continue that. <br /> Committee Chair Broden followed up, Are those available for Councilmembers to come and sit <br /> in? <br /> Mr. Croymans confirmed, Yes, absolutely. <br /> Committeemember Derrik Campau stated, I do the telecommunications for South Bend Schools <br /> and we turned up a similar phone system in the Fall of 2016. We have had considerable issues <br /> with AT&T of accurately updating the master street address. We went several months with <br /> actually no data. Then it took a few weeks where they finally scheduled the so-called `hot-cut.' <br /> They should have been correctly populated in the system and I gave them all the correct <br /> information. We did random testing and found a few were wrong and I submitted a change <br /> request through our account manager and through the AT&T National 911 resolution center. <br /> Then all of our records were all at 215 S Dr. Martin Luther King Jr. Blvd.,which nobody from <br /> my team had directed AT&T to do that. I have not been able to get anything out of AT&T as to <br /> how that happened. Every time I ask them, it has been six (6) or seven(7)times at this point, <br /> they don't answer it. I have a customer advocate that I told and still wasn't able to get anything. <br /> 7 <br />