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Statement of Work: <br />A. General Scope of Work: <br />1. Documents: <br />1. InfoSend will be processing client data to create outputs for printing and mailing the <br />following document types: <br />1. Delinquency Notice <br />2. Test Files: <br />1. Applications will be based on the following test files received from SBN. SBN has confirmed <br />that all test data files represent the complete and final structure of their data: <br />i. Delinquency Notice: disconnect notice— received on 8/17/17 <br />3. Mock-ups: <br />1. Approved mock-up of the Delinquency Notice is included in Appendix A. <br />4. Handling Instructions: <br />1. All Documents will be C-folded in order to fit into the outgoing #10 envelope. The primary <br />fold will be on the perforation. <br />2. InfoSend will process all customer addresses through USPS CASS validation. Addresses <br />which can be improved after validating (e.g., add the +4 to the zip) will be updated on the <br />mail piece to the approved USPS content. <br />i. Addresses which cannot be validated through CASS will be released as -is for <br />mailing and reported to SBN in the Process Confirmation Report. <br />3. Mail pieces which contain 8 or more pages will have a coversheet printed and will be <br />mailed in a flat, windowed 9x12 envelope. <br />i. The coversheet will be printed on blank white perforated paper and contain only <br />the SBN return address and outgoing customer address information. <br />4. All documents will use the Address Change Service (ACS) move update method for USPS <br />move updates. <br />i. USPS forwards USPS forwards your mail to the new address and records the action <br />in their database. <br />ii. InfoSend retrieves this information on a weekly basis and sends you an electronic <br />report of the new customer addresses <br />B. Delinquency Notice: <br />1. Materials: <br />a. Printed on white, 241b paper with perforation <br />b. The perforation will be 3.75" from the bottom. <br />c. Delinquency Notice will be mailed in an outgoing double -window #10 envelope (see <br />appendix B) <br />d. Delinquency Notice will include a single -window remittance envelope. <br />2. Print Specifications: <br />a. Delinquency Notice will be printed on a DT-180 cut sheet printer. <br />2 1 Page Statement of Work <br />