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Schedule 2 <br />Support Services <br />I. Support Services and Helpdesk <br />2.1 Unless o1henvise agreed by the parties in writing, the Provider agrees to provide the Customer the training and support <br />services set forth athttps://theflybookhelp.zendesk.coitt/hc/en-us/articles/216813158-Support-Requirements-, which may be <br />updated by Provider kom time to time. <br />2.2 Support can be obtained by clicking on "Contact l:lybook Support" from within the back end platform, by emaihng <br />supportn thetlybook.com, or by directly contacting your account manager via phone or email. <br />2.3 The Provider will NOT under any circumstances enter reservations, collect or refund payments to the Customer's <br />customers or clients, edit content, or change settings within the Platform on the Customer's or any Authorized User's behalf. <br />2. Response and Resolution Times <br />The Provider Nvill provide a prompt response to questions submitted by the Customer. While the Customer will open receive <br />an immediate response from the Provider, please allow up to one (1) full business day for a response. <br />3. Upgrades <br />4.1 The Customer acknowledges that from time to time during the Term the Provider may apply Upgrades to the Platform, <br />and that such Upgrades may, subject to Section 4.2 ofthis Schedule 2, result in changes to the appearance and/or <br />functionality ofthe Platform. <br />4.2 Provider may, in its sole discretion, decide which Upgrades to make available to Customer all similarly situated <br />customers at no additional Charge, and which Upgrades shall be available to Customer and all similarly situated customers <br />only at an additional charge. <br />4. Availability <br />The Provider endeavors to provide uninterrupted access to the Platform, however, downtime does and will occur. The <br />Provider will use its best efforts to minimize such downtimes and, when reasonably practicable, will provide the Customer <br />with at least fourteen (14) days' advance notice of any scheduled service, Upgrades, or changes that will result in a change, <br />reduction, or suspension of access to or use ofthe Platform or any of its features or functionality. <br />5. Back-up and Restoration <br />Details about back-up and restoration ofthe Platform can be found: http://aws.amazon.com/corrsole/ <br />HANDA CRAFTED <br />790 SW Industrial Way Suite 101, Bend, Oregon 97701 <br />p. 855.909.2665 <br />e. info a theflybook.com <br />