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2016 Annual Report— Department of Code Enforcement 23 <br /> Code Enforcement's Employee Education & Training <br /> Asbestos Training <br /> In May of 2016 our inspectors were recertified on asbestos safety,testing techniques and usage of protective <br /> equipment. The training and certification provided were approved by the Indiana Department of Environmental <br /> Management (IDEM). The training for the initial certification is two days. Each subsequent certification requires a one- <br /> day refresher course for annual recertification. At this time, all of our inspectors are certified by the state. <br /> First Aid and AED Training <br /> Two office staff members and two inspectors attended, and were certified in,first aid and AED. Many in the department <br /> were trained in 2015. 15 people are now certified in CPR (across the Department including SBACC). We hope to <br /> continue to have more people trained every year. <br /> De-escalation Training <br /> The entire department (Code Enforcement and Animal Control) attended de-escalation training hosted by Fred Pryor <br /> Seminars. We hope to continue learning additional de-escalation techniques. <br /> Behavioral Insights Training <br /> One of our office staff members attended the Behavioral Insights Training seminar hosted by the Innovation & <br /> Technology Department. The skills learned in the training will allow us to perform random sampling experiments with <br /> our letters and invoices in pursuit of increasing our owner response rates as well as maximizing our return on <br /> investment for mailed items. <br /> 1300 County-City Building, 227 W. Jefferson Blvd., South Bend, IN 46601 RP M13.10.17 <br />