Code Enforcement 2016 Annual Report

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2016 Annual Report- Department of Code Enforcement 21 Key Performance Indicators Target December November October September August July June May April March February January %311 Calls Resolved in 24 0.9 1 1 1 1 1 1 na na 1 1 0.83 1 Hours %of Billable Abatements 0.9 0.99 0.95 1 0.96 0.97 0.96 0.9 0.99 0.98 0.93 0.86 0.93 Average#Days from 14 14 14 14 14 is 14 14 14 14 14 14 14 Request to Abatement Housing Cases Closed 12 1 261 48 62 95 3 1 29 1 37 21 5 32 23 21 %Environmental AR 0 25 0.3 0.32 0.38 0.2 Collected %of Environmental issues 0.46 0.59 0.59 0.59 0.57 O.S7 0.57 0.53 0.44 0.49 0.45 0.54 0.51 Cleaned by Owner Adoptions 32 29 22 25 24 25 24 23 19 23 31 25 1 20 Bite cases serviced by SBACC <16 34 14 19 6 19 16 28 23 35 22 13 17 (cats,dogs,wil d I ife) %of Animals Returned to 0.147 0.151 0.13 0.136 0.106 0.103 0.171 0.091 0.184 0.209 0.1 0.181 0.157 Owner %of Animals Sent to 0.342 0.201 0.21 0.228 0.452 0.242 0.31 0.254 0.27 0.335 0.234 0.346 0.273 Rescue/Rehab Volunteer hours 186 89 102.3 1 55.68 110.5 87 137.41 199.8 94.67 128.82 226.51 224.71 223.03 In 2016, one of our goals was to lessen the number of uncollectible abatements. Our goal was to have 90%or more of our abatements billed to owners. Meaning we sought to reduce the number abatements labeled as "illegal dumping". We surpassed our goal 11 out of 12 months. In fact, our average for the year was 95% billable abatements! Environmental citations cleaned by owner surpassed the target set for the majority of the year. The average percentage of environmental violations cleaned by owner was 54%for the year(e.g. slightly more than 1 out of 2 violations were cleaned by owner). We believe that due to our improved billings and collections procedures, property owners are making an effort to increase compliance. The number of closed housing cases per month consistently surpasses our goal of 12. This is a result of improved policies and procedures when it comes to addressing substandard housing. We continue to see more bite cases than we would like. Our goal was to have 16 or fewer bite cases per month. Our average for the year was 19. The average percent of animals returned to owner for the year(1.43%) was just shy of our goal (1.47%). Our average of animals sent to rescues or rehabs was also lower for the year(2.8%)than our goal of 3.4%. Code Enforcement's Updates Accela In 2015 Code Enforcement began transitioning to Accela software. Once fully implemented,Accela will replace all other case management software programs the department has used. All environmental citations are currently processed 1300 County-City Building, 227 W. Jefferson Blvd., South Bend, IN 46601 Rev.MJ 3.10 17