PSA - ShotSpotter - Gun Fire Detection Equip. and Monitoring Service

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r TM ,A'a ShotSpo% r�Services Agreement — 'SST FLEX L•J Standard Terms, Conditions and Support (Domestic) EXHIBIT A - Reviewed Alert Service Levels The ShotSpotter Flex System detects loud impulsive incidents, classifies them as gunfire, fireworks, or other, and sends them to the SST Incident Review Center. Within 15 seconds of receiving the incident audio download, SST review personnel will begin analysis of the incident, which will include observing sensor audio wave files and listening to sensor audio. The outcome of this review is intended to confirm or change the System's classification of the incident type, and, depending on the reviewer's confidence level that the incident is or may be gunfire, will result in an alert ("Reviewed Alert") sent to the Customer's Alert Console, based on the following criteria: Reviewed Alerts are sent to the Customer Alert Console. Information in a Reviewed Alert will include the location of the incident, the reviewer's qualitative assessment of the confidence level that the incident is or may be gunfire, along with other pertinent information and data. Specifically, information provided in a Reviewed Alert may include any or all of the following: • "Dot on the map" and closest parcel address denoting the location of the incident • Qualitative Confidence that the incident is gunfire: High or Uncertain • Qualitative Severity: Single shot, multiple shots, drive by shooting, full automatic • Comments (if any) The majority of incidents will be processed within 45 seconds of the System notifying the SST Incident Review Center of an incident and go% of the incidents will be processed in less than 6o seconds. In the unlikely event that the review center loses connection to the hosting facility or the review center is unable to process the incident within approximately 6o seconds for some reason, the system will automatically route unreviewed incidents directly to the customer based on the systems classification of the incident. In the event the reviewed incident data reveals information that will aid in responder situational awareness, SST may (but is not obligated to) include this information as Comments in the Reviewed Alert. During major holidays such as in the case of New Years Eve, Independence Day, and Cinco de Mayo, most communities experience a large increase in firework activity. During these periods, usually at least 48 hours in advance of the holiday, during the holiday and 48 hours following the holiday, SST will put the system into fireworks suppression mode so that the reviewers can focus their response to incidents classified as gunfire. SST will inform the customer prior to the system being placed in fireworks suppression mode and when fireworks suppression mode is disabled. The actual timing of fireworks suppression mode being active is determined by the review center based on the level of fireworks being discharged. While in fireworks suppression mode, fireworks incident alerts are not sent to the reviewer nor the customer alert console, however all firework incidents continue to be stored in the data base should any of this information be needed at a later time. Gopyril 2015 SST, lncTM All rights reserved. ShotSpotter Flex-, ShotSpotter@, ShotSpotter Gunshot Location System@ and the ShotSpotter logo are trademarks of SST,Inc'". SST and ShatSpottertechnology is protected by one or more issued U.S. and foreign patents, with other domestic and foreign patents pending.