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CONTACT PERSON(S) <br />Each party will appoint a person to act as that party's point of contact as the time for performance nears, and will <br />communicate that person's name and information to the other Party's Contact Person. The client contact person is <br />authorized to approve materials and services provided by ENS, and ENS may rely on the decisions and approvals made <br />by the client contact person (except that ENS understands that City of South Bend may require a different person to sign <br />any Change Orders amending this SOW). The client contact person will manage all communications with ENS, and when <br />services are performed at a Customer -Designated Location, the client contact person will be present or available. <br />PAYMENT TERMS <br />A project closeout meeting may occur at an agreed upon time immediately after the Integration Test Period. Depending <br />on the size and scope of the project, the project closeout meeting may be in -person, web -based, a telephone conference <br />call, or an email exchange at the discretion of ENS Group. At this time any open and in scope items will be identified and <br />agreed upon to be completed. However, with the project closeout meeting the project will be considered closed unless <br />otherwise duly agreed in writing by ENS and City of South Bend, City of South Bend will pay 100% of the outstanding <br />invoices containing amounts authorized by the Fixed Fee Pricing section of this SOW in full within 15 days of the project <br />closeout meeting or according to progress payments outlined in this SOW. <br />EXPIRATION AND TERMINATION <br />This SOW expires and will be of no force or effect unless it is signed by City of South Bend, transferred in its entirety to <br />ENS so that it is received within thirty (30) days from the date written on its cover page, and then signed by the ENS <br />Group. <br />CHANGE ORDERS <br />Any change orders that affect the scope, schedule, or cost of this project plan will be immediately communicated by <br />requesting party to all parties involved. In these cases a Change Request Form will be provided. A sample Change <br />Request Form is included as Appendix A. Upon receipt of a completed Change Request Form, City of South Bend <br />representatives will sign off to approve the change requested. <br />Only after a signed copy of the Change Request Form has been processed will the requested change be executed. This <br />process will allow ENS to provide their clients with the most efficient projects possible which in turn will result in <br />projects being delivered on -time, within budget, and to quality standards. <br />Statement of Work for City of South Bend 10 <br />