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2014 Budget Kickoff Meeting
May 29, 2013
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„ 1865 ; 2014 Budget Kick -Of Meeting
Today's Agenda
• Our Vision, Values and Strategy
• Economic Perspective
• 2014 Priorities
• Budget Assumptions
• Budget Calendar and Forms
• Final Thoughts
Vision, Values and Strategy
for the South Bend 2014
Budget
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1865= What South Be
Our goal is to ensure South Bend is a strong and
open city for everyone, where:
1: The basics are easy for citizens
2: Government services are first -rate
3: Everyone can thrive
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„ 1865 ; The Basics Are Easy
"The basics are easy" means citizens do not
have to worry about...
—Crime and safety
— Emergency medical services
—Clean water and air
—Safe and functional streets
...because we take care of it so well.
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2. Services are First-Rate
"Services are first - rate" means that local
government performs
— Communicating with citizens
— Fixing problems
— Providing answers
— Dealing with feedback
— Using resources wisely
— Attracting and retaining great employees
... beyond all reasonable expectations.
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„ 1865 ; Everyone an Thrive
"Everyone can thrive" means living in South Bend
comes with...
— Good job opportunities
— A strong neighborhood
— A great quality of life
— Educational excellence
— Connections inside and outside
... for all residents.
04SpU TH e�N
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1865= The values that guide us
Values — ethical ideals and public policy guidance
to our collective and individual actions:
— Integrity in our stewardship
— Unity through our diversity
— Accountability for our results
— Transparency in our purposes and activities
— Creativity in our approach
— Strength in our finances
— Belief in our co- workers
Fairness for our customers
04SpU TH e�N
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1865 = Our strategy to get there
Strategy -
short -term
Key guide posts to frame long and
planning efforts:
1. Measure how well we deliver and make decisions
based on good information
2. Streamline city processes for citizens /customers
3. Break down bureaucratic walls to deal with complex
issues
4. Welcome innovation and question habit
5. Form connections and partnerships for economic
growth, education, public safety and quality of life
6. Attract, grow, retain, and engage excellent
employees in an excellent work environment
Economic Outlook for
The United States
Positives
•Energy Business
Booming
•Companies Moving Jobs
back to U.S.
*Housing Prices Rising
Negatives
•Budget
Cuts /Sequestration
•Credit Card & Student
Loan Debt
•European Union
http://www.bea.gov' iTable /iTable.cfm? Req I D =9 &step =1 #regid =9 &step =3 &isuri =1 &910 =X &911 =0 &903 =1 &904 = 2009 &905 = 2012 &906 =A
http://data.bls.gov/timeseries/LNS14000000
http:// inflationdata. com / Inflation /Inflation _Rate /Historicallnflation.aspx
http : / /bber.unm.edu /econ /us- pci.htm
http:// www. bea .gov / /iTable;'iTable.cfm ?RegI D =9 &step =1 #regid =9 &step =3 &isuri =1 & 910 =X& 911 =0 &903 =3 &904 = 2009 &905 = 2013 &906 =A
2009
2010
2011
2012
2013
GDP Growth Rate
-3.10%
2.40%
1.80%
2.20%
2.50%
Unemployment
9.28%
9.63%
8.93%
8.08%
7.68%
Inflation
-0.34%
1.64%
3.15%
2.07%
1.68%
Personal Income
$38,637
$39,791
$41,560
$42,693
- --
Real GDP
101.069
103.486
105.356
107.687
108.929
http://www.bea.gov' iTable /iTable.cfm? Req I D =9 &step =1 #regid =9 &step =3 &isuri =1 &910 =X &911 =0 &903 =1 &904 = 2009 &905 = 2012 &906 =A
http://data.bls.gov/timeseries/LNS14000000
http:// inflationdata. com / Inflation /Inflation _Rate /Historicallnflation.aspx
http : / /bber.unm.edu /econ /us- pci.htm
http:// www. bea .gov / /iTable;'iTable.cfm ?RegI D =9 &step =1 #regid =9 &step =3 &isuri =1 & 910 =X& 911 =0 &903 =3 &904 = 2009 &905 = 2013 &906 =A
Economic Outlook for
The State of Indiana
Positives
,*Steady Employment
Growth
•$500+ Million State
Budget Surplus
•5% Income Tax Cut
Negatives
• Weather /Farming
• Federal Govt. Polices
(Taxes /Healthcare)
http: / /www.stats.indiana.edu /sip/
http: / /www. bls.gov /lau / #cntyaa
http: / /www.stats.indiana.edu /sip/
http: / /www.stats.indiana.edu /sip/
http: / /www.ibrc.indiana.edu /ibr /2012 /outlook /indiana.html
2009
2010
2011
2012
GDP
94.015
99.531
100.674
- --
Indiana Unemployment
11.0%
10.5%
9.1%
8.5%
Population (annual estimates)
6,459,325
6,489,856
6,516,353
6,53T334
Personal Income Per Capita
1
$ 35, 490.49
1
$ 357 833.22
1
$36)431.2
$367902
http: / /www.stats.indiana.edu /sip/
http: / /www. bls.gov /lau / #cntyaa
http: / /www.stats.indiana.edu /sip/
http: / /www.stats.indiana.edu /sip/
http: / /www.ibrc.indiana.edu /ibr /2012 /outlook /indiana.html
14.00%
12.00%
10.00%
8.00%
6.00%
4.00%
2.00%
0.00%
Unemployment
2009 2010 2011 2012
United States --*— Indiana St Joseph County
http://www.bls.gov/lau/#cntyaa
2009
2010
2011
2012
United States
9.28%
9.63%
8.93%
8.08%
Indiana
11.0%
10.5%
9.1%
8.5%
St Joseph County
11.6%
11.4%
10-1%
9.7%
http://www.bls.gov/lau/#cntyaa
Race
4.90%
12.10% If
25.70%
City of South Ben..,
Demographics
57.30%
■ White ■ Black iL Hispanic ■ Other Races
Male
48.30%
Median Age
Female
51.70%
Total Housing Units Estimate
477413
Median Age
34
Age Distribution
25 -34
Key Employers in
St. Joseph County
University of Notre Dame
Memorial Hospital
St Joseph County
St Joseph Regional
Medical Center
AM GENERAL
U — South Bend
http: / /www. bls.gov /lau / #cntyaa
Press Ganey Associates
City of South Bend
SB Community School
Corp.
American Electric Power
NIPSCO
10 T
South Bend /Mishawaka
Non- farming Employment
Other Services
4%
Leisure and
Hospitality
10%
Government
(Includes Public
Schools and
Hospitals)
11%
Private
Educational and
Health Services
26%
Natural
Resources.
_Mining and
Construction
3%
lanufacturing
13%
Trade,
Transportation
id Utilities
18%
Professional
and
Business
Services
10%
_Information
1%
Financial
Activities
4%
2014 Priorities
• Economic Development /Jobs
• Information Technology Strategy
• Vacant & Abandoned Housing
• Customer Service /Performance Management
• 2 Way Streets (Downtown)
• Anti Violence
• Workforce Development
• Quality of Life
• City Compensation Strategy /Review
• Code Enforcement
• 311 Center
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New Economic Direction
City of South Bend
I re.
•Top Priorities
• Value of Jobs
• People, Place &Growth
• Collective Opportunity
New Economic Direction
City of South Bend
Mayor Buttigieg' s Top Priorities:
Basics are Easy /Good Government/ Economic Development
I do not believe we can repair the basic fabric of society until
people who are willing to work have work. Work organizes
life. It gives structure and discipline to life.
- President Clinton
- Public Health
- Public Safety
- Volunteerism
- Tax base
New Economic Direction
City of South Bend
Value of a Job:
1,000 new jobs by 2017 would generate:
- 1,075
- $122,400,960
- $5�946j95
- $5�005J28
Additional (indirect) jobs
Disposable Income
Sales Taxes
Property Taxes
Fed: 'If Jobs Are Meant To Be With Us, They'll Come
Back On Their Own'
NEWS IN BRIEF Economy News ISSUE 48.31
WASHINGTON — Following a two -day meeting to discuss
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New Economic Direction
City of South Bend
Mayor Buttigieg' s Vision Statement
1. Well- Coordinated and User - Friendly Economic
Development
2. Investing in Human Capital and Quality of Life
3. Confronting Poverty
4. Helping Responsible Existing Employers Grow
5. Cultivating New Homegrown Businesses of Tomorrow
6. Competing for Investments Nationally and Globally
New Economic Direction
City of South Bend
Mayor Buttigieg' s Vision Statement
i. Well- Coordinated and User - Friendly Economic
Development
— Reorganized the Department for integrated approach to
economic development
— Ombudsman /Single Point of Contact
— Business Toolkit /Developer's Handbook
— Standard application for TIF funds
— Incentive Score matrix
— Plan driven agenda
New Economic Direction
City of South Bend
Framework for Community Investment
1. Growth:
Transformation and expansion of the business base to
create jobs, attract investment, and generate economic
opportunities for all.
2. Place:
Targeted investment to maximize the impact of
improvements to the quality of life in South Bend.
3. People:
Development of South Bend's greatest resource.
New Economic Direction
City of South Bend
I. Growth:
Strategies
- A simplified and user - friendly economic development department
- Investment -ready places (e.g. Ignition Park, Renaissance District)
- An improved process for permitting and City services
- Cultivating new homegrown businesses of tomorrow
- Leverage partnerships with economic development entities (St.
Joseph Chamber, IEDC, Work One, US Dept of Commerce)
- Targeted efforts to growing industries /IBM study
New Economic Direction
City of South Bend
II. Place:
Strategies
- Invest in a vibrant downtown core
- 2 -way Street transformation
- Increase the residential population / LaSalle Hotel & Hill & Colfax Parcels
- Celebrate the St. Joe River as an asset / Riverlights
- Create attractive public spaces / Citizens' Bank Plaza
- Manage civic assets
- Address the City's Vacant and Abandoned Housing Challenge
- 1,000 houses in 1,000 days
- Great Streets & Urban Villages
- Improvements to commercial nodes along Lincolnway & Western Avenues
- "Braided" funding streams to coordinate the application of community
development
New Economic Direction
City of South Bend
III. People:
Strategies
- Coordinate workforce development programs to build
in the community and match the available training to
of growing businesses
- Counseling efforts to assist homebuyers
capacity
the needs
- Launch "Bank on South Bend" to provide services to low -
income residents
New Economic Direction
City of South Bend - Unified Team
We all have a role to play to stimulate job
growth:
-Admin & Finance
- Building
-Code
- Common Council
- Community Investment
-Fire
-Legal
- Mayor's Office
-Parks & Recreation
- Police
- Public Works
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Population
Decline Job
Loss
Disappearance of
Manufacturing
National Housing
Crisis Property
Reassessment
...........................
...........................
...........................
Initial
Assessment
Shortly after taking office in 2011,
Mayor Pete Buttigieg convened a
group of city and county officials,
private sector practitioners, and
neighborhood advocates to form a
working group on this policy
challenge. Co- chaired by academic
expert Jim Kelly from the Law
School of the University of Notre
Dame, this group took on the dual
challenge of analyzing the
dimensions of South Bend's
problem, and assessing the
elements of a comprehensive
solution.
Abandoned properties are
defined as a home where no one
has lived in at least 90 days AND
has a code violation that has not
been addressed for more than 30
days.
Current Activities
Summer 2013
Data. Backbone must be a clear and reliable system
of information management and standardized
decision making process.
Demolitions. First group of 46 houses went to bid
in March; bids currently under advisement to
determine course of action with respect to
environmentally - responsible demolitions. Inspection
staff will be certified (and re- certified) in building
inspection and asbestos assessments.
Partnerships. Core efforts include engaging with
stakeholders, determining levels of commitment and
effort, developing a process for data relay and
communication, establishing platforms for
connection with key groups, identifying
opportunities at the state level.
Team Effort
DCI Deconstruction
DCI Planning
DCI GIS, Data
DCI Integrated with existing work
Code Inspections, training oversight
Code Inspections
Code Oversight of secretaries
Code Paperwork, Data collection
Managerial oversight, departments
Code systems, program development
and implementation
Code Development planning
A &F Financial systems
A &F
PPE, Hazard Assessment
A &F
IT Optimization
Legal
Legal, Public Hearings
Mayor
IT Transition
Mayor
Data
The V&A initiative goals
extend beyond how Code
traditionally functioned.
Staff from many departments
are helping with this wide -
reaching initiative.
In particular, Legal, DCI,
A&F, Fire, Police and the
Mayor's Office have been
integrally involved.
Communications
Data Transparency
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the housing market, have combined to leave communities like ours with more homes than families can fill. and
Municipal Code IP many teetering on the brink between demolition and rehabilitation.
Thank you
Shubhada Kambli, Director
Department of Code Enforcement
City of South Bend, IN
574 - 235 -9486
Website-
http: / /www.ci. south- bend.in.us /government/ content /vacant- abandoned - properties
INFORMATION TECHNOLOGIES
STRATEGIC PLANNING
Defining the Information Technology future
for the City of South Bend
The Need for a Technology Strategy
Current
Currently an Ad Hoc approach
Prioritization
Uncoordinated Efforts
Systems are often not integrated
Inconsistent Procedures
Access to Data
Realization that we are far from an Ideal State
The Process
Formed a working group that represented most major
departments within the city and outside independent
resources
Information Technologies
Public Safety
Public Works
Council and Clerk
Mike Bieganski, Bosch
Controller
Mayor's Office
Parks Department
Community Investment
Dan Rousseve, TCU
AM
Ideal State
Holistic Approach
Unified Effort
Prioritization based on Business Need
Reliable Delivery of Technology Services
Standardization of Procedures and Policies
Integrated Systems
Easy Access to Data
Technology Strategy
Governance
Organization Structure
Departmental Ownership
Departmental Technical Reps
Operational Administration
Policies and Procedures
Technical Standards and
Protocols
Training and Development
Information Technologies
Services Catalog
Data
Access to Relevant Systems
Reporting
Training and Development
Centralization of Certain
Resources and Systems
Database Administration
Network Administration
Backups
Hardware Deployments
Etc.
The Tactical Path
2013
311 Call Center
Active Directory Migration
Conference Room Upgrades
Land Management
Process Evaluation and
Improvement
Data Portal
2014
PSAP Consolidation
Vacant and Abandoned
Strategy
Business Continuity Strategy
Data Management Strategy
ERP Strategy
Unknown
INFORMATION TECHNOLOGIES
STRATEGIC PLANNING
Defining the Information Technology future
for the City of South Bend
Customer
Service /Performance
Management
OUR PART:
We are individually responsible and
collectively accountable as public
servants, to all the stakeholders of our
community, to provide the essential
services and infrastructure necessary
to build thriving, sustainable
communities. For all that to happen, an
individual must be willing to take
personal responsibility for their work.
Ian Hill, Leadership in Changing Times
South Bend 311
Embraced Great Change
Reduced wait time for callers
Offered alternative ways to obtain information
while maintaining live and personal customer
service
Reduced number of callers transferred to wrong
parties
Increased accountability for each issue
Identified Service Level Agreements for
expected resolution
System Functionality
and Major Features
• Designed with the needs of the community in mind, providing citizens with
an easy way to connect with their local government and offer a means to
improve the effectiveness and efficiency of programs and services.
• The foundation of our 311 effort includes a strong desire on the part of
leadership to make customer satisfaction a priority for our organization.
• First defined the goals and objectives of our 311 initiative and then
determined the required features.
• We work in planned phases, with each phase building on work completed in
earlier phases.
• 311 should be viewed as an enterprise undertaken by the whole local
government organization, not a separate department unto itself.
• To maximize 311's effectiveness, we have to continue to self - evaluate and
re- engineer our processes with an eye toward providing exceptional
customer service.
System Functionality
and Major Features (Cont'd)
• All persons responding to citizens must be courteous, concerned,
pleasant, knowledgeable, helpful, and demonstrate a willingness to
address citizens' issues.
• Diversity training will help to equip employees to understand and be
better prepared for dealing with residents of different cultural
backgrounds.
• Organizational and management support of employees and their
work is crucial for the delivery of excellent customer service.
• Providing excellent customer service leads to happier citizens and
enhances a community's overall reputation as a great place to live
and work.
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• We would like the opportunity to equip employees on
how to lead with a positive attitude and demonstrate
commitment to our citizens.
• Teach employees how to know and manage their
dominant areas of influence.
• We need to understand and hold employees
accountable for delivering the basics: Project a
positive image and energy, be courteous and
respectful to all, stay in character and play the part by
smiling and looking approachable, use time and
resources wisely, and go above and beyond.
• We would like to arm them with how to be authentic,
work on purpose, begin with the right intention, do the
right thing and BE THE CHANGE
What Will It Take?
• Invest in training for your employees
• CSI orientated training programs
• CSI can be instrumental and mobile by
offering customized and more direct
training by providing the tools necessary to
produce uniform high levels of customer
service
• By identifying service ailments and
outlining best practices for expected
outcomes
Department 311 Call Center IYTD Comments
KPI Accommodate high call 0
volume
Sign
Target
Actual
Status
Month
>
7,150.00
9,608.00
YTD
>
16,900.00
19,357.00
White
12.000.00
10.000.00
8.000.00
6,0.00
Actual
Acceptable Range
10%
2013 Target
71,500.00
2015 Goal
100,000.00
External Benchmark
0.00
4. 000.00
7� — Target
KPI Type
Efficiency
2,000.00
Mayoral G o a I
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Responsible Party
Cynthia Simmons
Department 311 Call Center IYTD Comments
KPI
Month
YTD
Acceptable Range
2013 Target
2015 Goal
External Benchmark
KPI Type
Mayoral Goal
Responsible Party
Calls picked up
within 30 seconds
Sign
I
>
10%
65.00
70.00
0.00
Efficiency
GG
Cynthia Simmons
Target
65.00
65.00
Actual
62.00
64.75
Status
White
Calls in Contact Management
1/1/13 - 5/26/13
Work Group Description
Count
Percentage
Water Works
30,465
74.33%
Solid Waste
7,498
18.29%
833
2.03%
Street Department
782
1.91%
Sewer Department
376
0.92%
Code Enforcement
326
0.80%
Parks & Recreation
151
0.37%
Engineering
141
0.34%
Mayors 311
116
0.28%
Mayors Office
112
0.27%
Traffic and Lighting
76
0.19%
Animal Control
39
0.10%
County Offices
31
0.08%
Building Department
18
0.04%
Police Department
14
0.03%
Public Works
3
0.01%
Clerks Office
1
0.00%
Economic Developement
1
0.00%
Admin & Finance
1
0.00%
Fire Department
1
0.00%
Morris Preforming Arts Center
1
0.00%
Grand Total
40,986
100.00%
Count Percentace
Vakxs
Call by Work Group
Work Group Description
■ Water Works
■ Solid Waste
■
Calls in Contact Management
1/1/13 - 5/26/13
LCall Taker's Dept .l Count Percentage
1 311
24,085
58.76%
Water
15,978
38.98%
#N /A
332
0.81%
Streets
260
0.63%
Internet
238
0.58%
Parks
87
0.21%
IT
4
0.01%
Mayor
2
0.00%
Grand Total
40,986
100.00%
Count Percentage
Values
Call by Call Taker
Call Taker's Dept
■ 311
• Water
■ #N /A
• Streets
• Internet
Four types of KPIs
• Financial
• Revenue, sales, profitability
• Expense, cost
• Cash reserves
• Operational — Quantity &Quality
• Number of items produced, sold
• Errors made
04SpU TH e�N
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• Knowledge
• Training
• Employee turnover
• Customer Service
• Timeliness — deadlines met
• Elapsed time —how long did it take
• Satisfaction (surveys)
KPIs
• Good KPIs — Output measures
• Number of tickets sold
• Number of transactions processed
• Better KPIs —cost, revenue or time per
output
• Cost per ticket sold
• Sales per customer
• Average time per license issued
2014 and beyond
• Look for Customer Service KPIs
• Look for KPIs that are Cost/Unit,
Revenue /Unit, Elapsed Time /Unit not just
Output measure
• Provide each component part of the above
• The best websites that I've seen graph the
KPI, but also show the component parts
so the user can see if there is a reason the
KPI changed dramatically
LOU THt
U 404SOUTH
U
IN
PEACE
e a
and �s6s
• Look to your professional associations for
• Suggested KPIs
• Best practices
• Benchmarks
Move as
possible
much Traffic
quickly
possiblee'
Out of direction Routes ��;:} ,
Movements,
+• Increased Turn
increased Vehicle Miles
Traveled
A ww. r-
MUM
If you ain't first, you're last!
� For the economic success
of downtown - Faster is not
always better!
r
JW to ,
0
[9A
0
� Change focus from moving traffic
to creating a vibrant downtown
Create a more livable downtown
Create a more economically
successful downtown
Encourages retail &residential uses
Motorists N" N
Out of Direction
Mobility --
Vehicle Miles - ------ > 1 Direct% ---•--* Direct
Turns
ie (Through)
Time (Local)
Capacity
Parking
Direct
Minutes
Better
> Direct
s Direct
�. 2 -5%
Better
112 L.H- -- --- -- --------% Normal
destrians
.t Sequences -- - ------ - - - - -- ---- - - -)0-16 -------
_.. 2
lict Quantity
Transit
Retail
160%
'
Direct"
Complex
25%
Eclipsed
Direct
t-.a i
Single
Route
> All,
Visible
te-
r
r �
1
Williams t:
� CA
CIM{4• ' �� ` r
to min
5t. Jo eph /Michi st
1 • j 4 ~
tt�
ig
�u�
* Phase 1A
S -Curve Removal & 6 Intersection Modifications -
Michigan & Main from Marion to LaSalle
Phase 1 B
14 Intersection Modifications - Michigan /St. Joseph &
Main from LaSalle to South
Phase zA
11 Intersection Modifications - Lafayette from Madison
to Western &Williams from Washington to Western
Switches focus to optimize downtown - not traffic
More Pedestrian Friendly
Fewer Conflicts & Slower Speeds = Safer
Environment
More Direct Access — Easier Accessibility
Improved Livability
Improved Business Exposure - Fewer eclipsed
Businesses
Drives overall downtown development
Budget Calendar, Assumptions,
Forms
Mark Neal, City Controller
John Murphy, Deputy City
Controller
p�SpU T8 8cy�
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�y 65 Personnel
• Increases:
0 2.0% Teamsters &Non - bargaining, 2.5%
Police, 3.O% Fire
• Health Insurance: anticipate 120
increase in costs
• Pension contribution increases to
11.2% for non bargaining/Tea msters
Unemployment decreases
from I% to .5%
City of South Bend
Personnel Costs
2014 Budget
2012 Charge
2013
Charge
2014
Charge
Budget per 24
Budget
per 24
Budget
per 24
periods
periods
periods
Salary & Wage Increase
Teamsters *
2.0%
2.0%
2.0%
Police
2.0%
2.5%
2.5%
Fire
2.0%
3.0%
3.0%
Non Bargaining *
2.0%
2.0%
2.0%
ER Payroll Tax
FICA
7.65%
7.65%
7.65%
ER Retirement Contribution
PERF Teamsters & Non - Bargaining
8.75%
10.00%
11.20%
PERF Police & Fire
19.70%
19.70%
19.70%
Health Insurance - FT EE's
10%
12%
All
$
8,208 $ 342 $
9,029
$
377
$
10,112
$
421
Health Insurance - Retirees
10%
12%
Police
$
14,640 $ 610 $
16,104
$
671
$
15,796
$
658
Fire
$
14,640 $ 610 $
16,104
$
671
$
17,714
$
738
Health Insurance Rebate
Teamsters & Non - Bargaining
$
1,560.00 $ 65.00 $
1,560.00
$
65.00
$
1,560.00
$
65.00
Police & Fire
$
2, 619.60 $ 109.15 $
2, 619.60
$
109.15
$
2, 619.60
$
109.15
Life Insurance - FT EE's
All
$
120.00 $ 5.00 $
120.00
$
5.00
$
120.00
$
5.00
Life Insurance - Retirees
Police & Fire
$
120.00 $ 5.00 $
120.00
$
5.00
$
120.00
$
5.00
Long Term Disability
Teamsters & Non - Bargaining
$
90.48 $ 3.77 $
90.48
$
3.77
$
90.48
$
3.77
Unemployment Compensation
All
0.5%
1.0%
0.5%
2014 pay increases for budgeting purposes. Not finalized for 2014.
2014 Fuel Budget
• Goal:
0 5% reduction in fuel usage from 3 -year
average
•Assumptions:
o Cost of fuel = $3.45 /gal.
2014 FUEL BUDGET WORKSHEET
2013 2014
# of Units 2011 qal 2012 qal Estimated qal 3 Year An Less 5% Estimated qal
Budget
Recommendation Gallons
at $3.45 Per Unit
Building Department
12
5,291
5,324
5,436
5,350
268
5,083
$17,536
424
Code Enforcement
42
23,567
24,268
19,624
22,486
1,124
21,362
$73,698
509
Central Services
15
4,042
3,203
3,783
3,676
184
3,492
$12,048
233
Economic Development
1
905
817
828
850
42
807
$2,785
807
Engineering
5
1,134
1,325
1,173
1,211
61
1,150
$3,968
230
Fire Department
65
65,065
62,353
58,351
61,923
3,096
58,827
$202,953
905
Organic Resources
15
29,431
29,305
26,529
28,422
1,421
27,001
$93,152
1,800
Park Department
109
73,154
75,533
65,978
71,555
3,578
67,977
$234,522
624
Police Department
362
290,283
288,572
260,108
279,654
13,983
265,672
$916,567
734
Safety& Risk
2
707
826
1,385
973
49
924
$3,188
462
Sewer Department
49
76,012
72,577
65,835
71,475
3,574
67,901
$234,258
1,386
Solid Waste
20
76,497
73,804
73,455
74,585
3,729
70,856
$244,453
3,543
Street Department
74
107,990
99,537
100,404
102,644
5,132
97,511
$336,414
1,318
Traffic & Lighting
11
10,371
9,861
9,491
9,908
495
9,412
$32,473
856
Waste Water
16
8,483
8,371
10,413
9,089
454
8,634
$29,789
540
Water Works
56
39,865
37,557
41,901
39,774
1,989
37,786
$130,360
675
Totals
1 854
1 812,796
793,234
744,694
783,574
39,179
744,396
$2,568,165
872
2012 Fuel budget cost per gallon $3.35
2013 Fuel budget cost per gallon $3.45
2014 Fuel budget cost per gallon $3.45
Note: Safety Dept Added 1 Van
Water Wks Added 4,300 gal to the estimated 2013 gallons
due to the new Hydro Excavator
Wastewater Added 2,600 gal to the estimated 2013 gallons
due to the new Jet Rodder
SpU T8 B
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P665 Key
• Circuit breaker property tax cap loss of revenue — impacts the
"civil city" funds the most (i.e. General Fund and Parks &
Recreation):
➢ $16.4 million loss of revenue from 2007/2008 to 2011/2012
➢ Losses partially offset by local income tax increases in 2009
➢ Circuit breaker: 1% homesteads, 2% rental & agricultural,
3% business & personal property
• Stagnant or declining gasoline, wheel and auto excise taxes
• Increasing health and pension costs
• Doing More with Less (or the same resources)
p�SpU T8 8cy�
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18865
• February 11, 2013— Mayor's Annual Financial Address to the
South Bend Common Council
• May 13, 2013 — 2014 Budget level, worksheet and summary
sheets set up. Fiscal officers permitted to enter preliminary
estimates.
• May 21, 2013 — Deadline for departments to enter preliminary
2014 revenue estimates.
• May 29, 2013 — Budget Kickoff meeting at Century Center
• June, 2013 — Public Meeting(s) with Business and Community
$bV T"4111
F
PEACE. y
1865
Budget Calendar Highlights (continued)
• June 28, 2013 —
Deadline
for
departments to enter revenue
and expenditure
requests
for
2014 and update summary
sheets.
• July 1 -20, 2013 — City Controller review of proposed budgets
with department heads and fiscal officers.
• July 22, 2013 — Preliminary 2014 budget status report to the
Common Council. Revenue and expenditure summary.
• July 23 to August 9, 2013 — Department budget meetings with
the Mayor's Office, City Controller and Council representative
SpU TH RE
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Budget Calendar Highlights continued
• August, 2013 — Budget workshop and review with the Indiana
Department of Local Government Finance (DLGF)
• August 14 to September 16, 2013 — Common Council
Personnel and Finance budget hearings (eight meetings
scheduled)
• August 30, 2013 — Submission of the 2014 budget to St.
Joseph County for non - binding review
• September 5, 2013 — Offsite Personnel and Finance budget
meeting (location to be determined)
• September 6, 2013 — First publication of the 2014 budget in
the South Bend Tribune and Tri- County News
SpU TH RE
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1865
Budget Calendar Highlights (continued)
• September 13, 2013 — Second publication of the 2014
budget in the South Bend Tribune and Tri- County News
• September 23, 2013 — Public hearing on the 2014
budget, tax rates and levies
• September 26, 2013 — First reading of the 2014
Redevelopment Commission budgets
• October 10, 2013 — Public hearing and adoption of the
2014 Redevelopment Commission budgets
SpU TH RE
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Budget Calendar Highlights (continued)
• October 14, 2013 — Adoption of the 2014 City Budget
(backup date is October 28, 2013)
• October 16, 2013 — Deadline to finish entering City budgets in
the State of Indiana Gateway reporting program (two days
after budget adoption)
• November 1, 2013 — State deadline to adopt budgets, rates
and levies
• January 1, 2014 — beginning of the new fiscal year
• February 15, 2014 — Deadline for the DLGF to certify 2014
budgets, rates and levies
NaviLine Entry
• Budget ALL Revenue and Expenditure accounts
o Provide Detail for all budgets
• Non - Bargaining salaries = 2013 Salary Ordinance +
2.0%
o Each position should be in Budget Detail
• Bargaining salaries per union contract.
o Assume 20 increase for Teamsters
• NO NEW POSITIONS OR TITLE CHANGES WITHOUT
CONTROLLER /MAYOR APPROVAL.
o Requests may be submitted on Form 2 (see following example)
City of South Bend, Indiana
2014 Budget - Non - Bargaining Positions Reclassifications, New Positions, Title Changes
Form 2 Request
(submit electronically to John Murphy. Increased salary amounts may not be entered into the budget until approved)
Department Name -
Requested By-
Current Position Title
xxxx
fication:
Proposed
2013 2014
Salary Salary Proposed Percent
uested Position Title Current Emaovee Name Ordinance Ordinance Chanae Chanae
xxxx xxxx 0.00 0.00 0.00 #DIVIO!
Total 0.00 0.00 0.00 #DIVIO!
p�SpU T8 8cy�
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• 8 65 Naviine n r cont.
• 2014 Capital: enter at the same time
as the Operating Budget.
o Provide full description of item being requested
• Lease /Purchase Payments: include in
Navil-ine detail. Provide:
o Item purchased
o Item's full cost
o Lease term
0 2014 estimated lease payment
o Assume 2% interest rate on leases, 3% on bond
financing
p�SpU T8 8cy�
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NaviLi*ne Entry (cont.)
• Debt Service is budgeted separately in principal
and interest accounts
.
0 37.11
- Capital
Lease
Principal
0 37.12
- Capital
Lease
Interest
Allocations: enter as provided.
• Contact Admin & Fin if you believe an allocation is in error
• Business insurance allocation will be provided
New Travel accounts as of 1/ 1 /2013:
0 32.21 -Mileage
0 32.22 - Airfare
0 32.23 - Hotel
0 32.24 - Meals
0 32.25 - Other Travel- related expenses
City of South Bend
Cross Charge Allocations to other Funds
Allocation Name:
Allocation Reference No
Methodology
Fixed Cost Allocation Fee Index
City Cross Charge Allocation Fees
as defined with each Fee
The City of South Bend has defined certain "Fixed Cost Allocation Fees" to allocate costs of services internally
within city funds and operations. The purpose of these allocations is to assign costs to funds where service benefits
are derived from costs incurred in other city funds and operations.
The specific methodology of each "Fixed Cost Allocation Fee" is defined in the appropriate schedule attached to
this policy.
1 City Administration Fee
attached
2 Information Technology Fee
attached
3 PILOT Fee
attached
4 Central Stores Fee
attached
5 Print Shop Fee
attached
6 GIS Fee
attached
7 Business Insurance
pending
8 Utility Customer Service
attached
allocation based on expenditure budgets to cover Mayor, Clerk, Council, A/F, City Attorney costs
allocation based on number of computer users as determined by IT
allocation to Water Works and Wasteweter only based on capital asset values
allocation based on officer paper, janitorial, safety supplies per Central Services
allocation based on print supplies used per Central Services
allocation based on GIS useage per Engineering Department
allocation based on on expenditure budgets for Solid Waste, Wastelwter and Releaf only
per the Water Works department
The Radio shop allocation has been eliminated for 2014
p�SpU T8 8cy�
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Yellow ee ns ruc Ions
is Fiscal Officers must
complete this form for each
fund.
is Financial Summary
is Cash Summary
•Staffing Summary
p�SpU T8 8cy�
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Yellow ee s (cont.
• Significant Cnanges
o Revenue,. Expenditure, Staffing
• 2013
Accomplishments /Outcomes
• 2014 Goals &Objectives
o Linked to City Strategies
p�SpU T8 8cy�
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1865 Yellow e (cont.
Significant
Changes /Challenges
oFocus on solutions
• KPI's
• IT Summary
• 5 -year Capital Improvement
Plan
City of South Bend,
Indiana
2014 General Fund Budget Departmental Summary
Department Name
jAdministration & Finance I
Fund Number 1 109 -0409
Department Description & Purpose
Provide Financial management and administrative services to City operations including finance and accounting services,
human resources, risk management, information technology, benefit administration, and purchasing management.
2013
2014
2011 2012 Amended
6/30/13
Proposed
Variance
%
Description
Actual Actual Budget
Actual
Budget
2013 -2014
Chg
Revenue
Revenue Types (pre - listed)
1,420,029 1,544,883 1,843,478
921,464
1,785,740
(57,738)
-3.1%
Total Revenue
1,420,029 1,544,883 1,843,478
921,464
1,785,740
(57,738)
-3.1%
Expenditures by Cost Center
User - defined expenditures
100,000 105,000 106,000
53,000
110,000
4,000
3.8%
Total Cost Center Expenditures
100,000 105,000 106,000
53,000
110,000
4,000
3.8%
Expenditures by Account Type
Personnel Expenditures (pre - listed) 974,674 1,023,679 1,182,462
580,000
1,200,000
17,538
1.5%
Total Personnel
974,674 1,023,679 1,182,462
580,000
1,200,000
17,538
1.5%
Supplies
39,760 30,309 50,301
25,000
20,000
(30,301)
-60.2%
Other Expenditures (pre - listed)
45,046 117,996 94,940
60,000
60,000
(34,940)
-36.8%
Total Service & Charges
45,046 117,996 94,940
60,000
60,000
(34,940)
-36.8%
Capital
- - -
-
5,000
5,000
-
Total Expenditures by Type
1,059,480 1,171,984 1,327,703
665,000
1,285,000
(42,703)
-3.2%
Net Surplus /(deficit)
360,549 372,899 515,775
256,464
500,740
Staffing (FTE's)
2011 2012 2013
6/30/13
2014
Variance
Actual Actual Budget
Actual
Budget
2013 -2014
Non - Bargaining
19.00 19.00 20.00
20.00
20.00
-
Bargaining
- - -
-
-
-
Part- Time /Seasonal /Temporary
0.50 0.50 1.51
1.51
1.00
(0.51)
Total FTE's
19.50 19.50 21.51
21.51
21.00
(0.51)
Explain Significant Revenue, Expenditure and Staffing Changes Below:
No staffing changes for 2014. Reduced
temporary help to reduce costs as full time staff was hired in 2013 to fill vacant positions.
Reduced
professional services and travel costs to stay within City budgeting guidelines for 2014. Included $5,000 for a new vault copier to
be purchased
in 2014. Established a Performance Management position and activity in 2013 and will continue this activity
in 2014.
City of South Bend, Indiana
2014 General Fund Budget Departmental Summary
Department Name Administration & Finance
2013 AccomDlishments/Outcomes (4 -10 reauired)
Fund Number 1 101 -0401
City Strategy
2014 Department Goals & Objectives/Linkage to City Strategies (4 -10 required) Number
List Goals & Objectives here ............... .........................linked to City Strategies here
2014 Significant Changes /Challenges/Opportunities (with a focus on solutions)
List Challenges here. Include possible solutions.
Key Performance inaicaiors
2011
Actual
2012
Actual
2016
2012
2013
Mayoral Long Term
Actual
Estimated 2014
Measure Goal Type* Goal
(if available)
(if available) Target
List KPI's here 2 Quality 1/1
1/0
1/0 1/1
*Types: output, efficiency, effectiveness, quality, outcome, technology
Information Technoloav (costs and FTE's also included in the financial summary)
Expenditures
2011
Actual
2012
Actual
2013
Amended
Budget
6/30/13
Actual
2014
Proposed
Budget
Variance
2013 -2014
Personnel
387,000
416,000
418,000
209,000
424,000
6,000
Supplies
-
-
-
-
-
-
Maintenance Services
-
-
-
-
-
-
Professional Services
-
-
-
-
-
-
Other Services
10,000
20,000
22,000
11,000
20,000
(2,000)
Capital
-
-
-
-
-
-
Tota I Expenditures
397,000
436,000
440,000
220,000
1 444,000
1 T000
Information Tech. Staffing (FTE's) 5.00 6.00 6.00
Explain Significant Information Technology Trends and Changes Below:
List IT trends and changes here
6.00 6.00 -
Linkage to Administration
Goals
1. Basics are easy
2. Good government
3. Economic Development /Jobs
City of South Bend, Indiana
2014 General Fund Budget Departmental Summary
artment Name lAdministration & Finance
Five -Year Capital Improvement Plan
Fund Number 1 101 -0401
Funding 2014 2015 2016 2017 2018
Name Source Budget Projection Projection Projection Projection Total
Replacement Capital
Accounts Payable Copier Cash 5,000 - - - - 5,000
2 Administrative & Finance Copier Lease - - - 15,000 - 15,000
F3 New carpeting for the office Cash - 10,000 - - - 10,000
F17 - - - - - -
Project Capital
18 - - - - -
34 - - - - -
Tota 1 5,000 10,000 - 15,000 - 30,000
Funding Sources: Cash, Lease, Grant, Bond, Contributed Capital
Justification:
Justifications match line numbers above
Detailed Yellow Sheet
Example
City of South Bend,
Indiana
2014 General
Fund Budget
E)epartmental Summary
Oep artm ent Name
Administration & Finance
Fund /Vu m b er
1 101 -0401
OBpartm ant Description 8 Purpose
Pravicfe firsarsciai managamerst arses/ administrative services to City operations irsoiudirsg
firsarsoe arxy accourstirsg services,
human resources, risK
henefit administrations, and purchasing management.
20'1 3
2014
2011
2012
Amended
6/30/13
Proposed
Variance
Description
Actual
Actual
Bud et
Actual
Bud et
2013 -2014
Ch
Revenue
Property Taxers
1,420,029
1 , 544, 883
1,843,478
921 , 464
1,785,740
(57, 738)
-3. 1
Local Income Taxes
-
-
-
-
-
-
-
Other Taxers
-
-
-
-
-
-
-
Grants / Intergovemmental
-
-
-
-
-
-
-
(--harges for Services
-
-
-
-
-
-
-
Interest Eamings
-
-
-
-
-
-
-
Bond Proceeds
-
-
-
-
-
-
-
E:)onations
-
-
-
-
-
-
-
Other Income
812
15,991
50
396
60
10
2 0. 0
Transfers In
Total Revenue
1,420,841
1,560,874
1,843,528
9217860
1,7857800
57,728
Expenditures hy Cost Center
Controller(1 FTE)
100,000
105,000
106,000
53,000
110,000
4,000
3.8%
Finance (7.22 FTE's)
612,341
625,874
821,528
410,860
758,800
(62,728)
-7.6%
Human Resources (3.78 FTE's)
194,000
275,000
277,000
138,500
270,000
(7,000)
-2.51Z.
Information Technology (6 FTE's)
397,000
436,000
440,000
220,000
445,000
5,000
1.1
Purchasing (1 FTE)
70,000
71,000
75,000
37,500
76,000
1,000
1.3%
Performance Management (1 FTE)
-
-
74,000
37,000
75,000
1,000
1.4%
Business Licensing (1 FTE)
47,500
48,000
50,000
25,000
51,000
1,000
2.0%
Total Cost Center Ex enditures
1,420,841
1,560,874
1,843,528
921,860
1,785,800
57,728
-3.11Z.
Expenditures by Account Type
Salaries 8. Wages
974,674
1,023,679
1,182,462
580,000
1,200,000
17,538
1.5%
Fringe Benefits
274,496
304,535
403,266
200,000
450,000
46,734
11.6%
Other Personnel costs
11,152
12,850
12,660
6,000
13,000
340
2.7%
Total Personnel
1,260,322
1,341,064
1,598,388
786,000
1,663,000
64,612
4.0%
Su lies
39,760
30,309
50,301
25,000
20,000
30,301
-60.21Z.
Professional Services (31x.)
45,046
117,996
94,940
60,000
60,000
(34,940)
-36.89Z.
Comm /Transportation(32xx)
11,348
16,596
22,356
14,000
15,000
(7,356)
-32.9%
Printing 8. Advertising (33xx)
2,214
5,544
2,500
1,000
1,000
(1,500)
-60.0%
Insurance (34xx)
5,904
6,840
7,320
3,660
8,000
680
9.3%
Utilities (35x.)
-
-
-
-
-
-
-
Repairs 8. Maintenance (36x.)
17,471
17,421
20,656
10,300
-
(20,656)
- 100.01Z.
debt Service - Principal
-
3,663
1,500
3,000
(663)
-18.1%
debt Service - Interest & Fees
-
-
810
400
800
(10)
-1.2
Other Services & Charges (39xx)
38,512
18,888
42,594
20,000
10,000
(32,594)
-76.50/.
Grants 8. Subsidies
-
-
-
-
-
-
-
Payment In Lieu of Taxes
-
-
-
-
-
-
-
Transfars Out
-
-
-
-
-
-
-
Other Financing Uses (50x.)
264
6,216
Total Service 8. Charges
120,759
189,501
194,839
110,860
97,800
(97,039)
- 316.3%
Capital
5,000
5,000
Total Expenditures b y T pe
1,420,841
1,560,874
1,843,528
921,860
1,785,800
57,728
-3.1%
Net Surplus / (deficit)
Staffing (FTE's)
2011
2012
2013
6/30/13
2014
Variance
Actual
Actual
Budget
Actual
Budget
2013 -2014
Non - Bargaining
19.00
19.00
20.00
20.00
20.00
-
Bargaining
-
-
-
-
-
-
Part -Time /Seasonal /Tem ores
0.50
0.50
1-51
1-51
1-00
0.51
Total F-IFE'.
19.50
19.50
21.51
21.51
21.00
Ex lain Significant Revenue, Expenditure
and Staffing
Chan es Below=
No staffing changes for 2014. Reduced temporary help to reduce costs as full time staff was hired in 2013 to fill vacant positions. Reduced
professional services and travel costs
to stay within City budgeting
guidelines for 2014. Included $5,000 for a new vault copier
to be purchased
in 2014_ Established a Performance
Management position
and activity in 2013
and will continue this activity
in 2014_
City of South Bend, Indiana
2014 General Fund Budget departmental Summary
artment Name Administration & Finance
Fund Number 1 101-0401
2073 Accom plishments/OUYCOmas (4 -10 required)
Received 2011 GFOA C.-,FR award and submitted 2012 CAFR for award consideration by June 30, 2013 deadline.
downloaded year end salary data into the State of Indiana Gateway reporting system.
- Started a finance internship program to assist regular finance staff in their duties and encourage interest in public finance as a profession.
- Implemented Healthy Employee Web portal and a strong wellness program, in partnership with the Parlcs & Recreation department.
- Conducted employee Lunch and Learn Series to promote wellness and a health lifestyle.
- Continued improvement of the KPI monitoring and reporting program.
More effecitve monitoring of unemployment claims with the goal of reducing unwarranted claims.
Updated employee personnel policies and handbook.
- Accomplished migration of Novell operating system to Microsoft.
- Greater transparency accomplished by providing additional financial reports on the City website (i. e. Controller's Cash Report)
City Strategy
2014 Oe pa rcment Goals 24 Ob)ective 5/LlnKa fie to GI Stra to files (4 -10 reglllreC)
Number
- Fully implement performance based budgeting and apply for GFOA U)istinquished Budget Award
2
- E)ecrease audit and CAFR preparation time after year end by one month. Complete by May 31st.
2
- Reduce turnaround time on issuing a business license to four days.
1
- Eistribute month cash report and monthly financial report in a timely manner
2
- Increase percentage of qualified women and miniority hires in all city positions (promote diversity in city employment)
2
- Reduce turnover rate for new hires within the first year of employment with the city
2
- Increase employee participation in the city wellness program to the betterment of the employee and to reduce health costs
2
- Improve applicant tracking systems to determine the percentage of minority candidates making application and those hired
2
- Assist in the financial transition to a new management company at the Century Center_
3
- Controller to provide bi- weekly supervision to the manager of the new 311 call accounting center.
1
2014 Significant Changes /Challe nge s/Opportunities (with a focus on soluYlons)
Need to assist and train new fiscal officers at various locations as they become better familiar with City financial systems and procedures
- State Board of Accounts staffing cutbacks and the increasing requirement for more financial prepartion work by City accounting staff_
- Need to ensure that funds perform within budgetary guidelines and that revenue is realized and expenditures are within budget_
- Need to reach out to m nority and women candidates to encourage city employment especially in leadership positions_
- Continuing need for training in new information technologies for maximum productivity.
- Continuing refininement of performance management system to realize the best results for the City.
Key Performance IndicaYO rs
2011
Actual
2012
Actual
2013
Amended
Budget
6/30/13
Actual
2014
Proposed
Budget
Variance
2013 -2014
Personnel
387,000
416,000
2-016
20112
MG-13
6,000
Supplies
Mayoral
-
Long Term
Actual
Estimated
2014
Measure
Goal
T e
-
-
—21- 1.1.)
t
- GFOA CAFFVE—Ipet Awrd
2
Quality
1/1
1 /0
1 /0
15
- SBOA audit findings
2
Quality
0
O
5
1
- Fund Cash Report sent by 15th
2
Efficiency
12 months
12
12
12
- City Bond Rating (SSaP)
2
Quality
AA+
AA
AA
AA+
- City -Wide Turnover /Percentage
2
Effectiveness
less than 60/5 i
71/6.2,1
70/6.3,/
60/5.4
- Minority % of City workforce
2
Effectiveness
2E5-Z- or more
14.09/6
15.2 %
16.0
- General Fund reserves %
2
Output
SO -Z- or more
43-4.
43-16
45
- General Fund % of Expenditures
2
Output
E)6-/. or less
97 /
98 %
96
- Monthly calls to IT help desk
2
Output
1,000 or less
1,200
1,060
1,050
Types: output, efficiency, effectiveness,
quality, outcome, technology
Information Technology (costs and FTE's also included in the financial summary)
Expenditures
2011
Actual
2012
Actual
2013
Amended
Budget
6/30/13
Actual
2014
Proposed
Budget
Variance
2013 -2014
Personnel
387,000
416,000
418,000
209,000
424,000
6,000
Supplies
-
-
-
-
-
-
Maintenance Services
-
-
-
-
-
Professional Services
-
-
-
-
-
-
other services
10,000
20,000
22,000
11,000
20,000
(2,000)
Capital
Total Expenditures
397,000
436,000
440,000
220,000
444,000
4,000
Information Tech. Staffing (FTE's)
5.00 6.00 6.00 6.00 6.00
Ex pla In Significant Inform atlon Tach nology Trends and Changes Below_
The Administration 8 Finance Department pays for the salary, fringe benefits, training and related operating costs of the Information
Technology group_ The costs of computer hardware, software and maintenance agreements are generally paid from the County Option Income
Tax Fund 404_
City of South Bend, Indiana
2014 Ger�eral Fund Budget �epartmerital Summary
Oep art —ent Name Atlministration Finance Fund Number 101 -0401
Five -Year Capital Improvement Plan
Funding 201 4 201 5 2010 M017 mole
Name Source Bud et Pro ectlon Pro'e coon Pro "e coon Pro "e co on
Total
Re ola cement Ca oital
1
Accounts Payable Copier Cash 5,000 - - - -
5,000
2
Administrative & Finance Copier Lease - - - 15,000 -
15,000
3
New carpeting for the office Cash - 10,000 - - -
10,000
4
5
6
7
s
g
10
11
12
_ _ _ _ _
_
13
1A
15
16
17
Prole ct Ca vital
20
- - - - -
-
21
22
- - - - -
-
23
- - - - -
-
24
- - - - -
-
25
- - - - -
-
26
- - - - -
-
27
- - - - -
28
- - - - -
29
- - - - -
30
- - - - -
31
32
- - - - -
33
- - - - -
34
Tot. 1 5, 000 10,000 1 5, 000
30,000
Funding Sources: Cash, Lease, Grant, Bond, Contributed Capital
Justiirm —t"on-
1
Replacement of copier based on age_ Current copier is eight years old. A basic copier is eded.
2
Replacement of copier based on age. A high end copier is needed because of high useage and the need to produce financial and other reports.
3
Raplacment of carpeting in the office which is spotty and is showing its age. Tha current carpeting is a possible safety issue.
4
5
6
7
8
e
10
1 1
12
13
14
15
16
17
18
19
20
21
22
23
4
5
26
7
8
9
O
1
32
4