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Home My WebLink About9.20.2025 IT Budget Presentation 2026 FY (1)Filed in Clerk's Office •· ::: AUG 2 0 202 5 ··• Bianca Tirado Innovation & Technology August 20, 2025 I 2026 Proposed Budget • City of South Bend Innovation & Technology Agenda August 20, 2025 Budget Hearing • City of South Bend Innovation & Technology • . - Quick Background on I& T Recent 2025 Accomplishments 2026 Projected Activities Budget Summary+ Personnel Changes Questions Background About I& T, our departmental structure and work _.,,. ... .,\ City of South Bend "-.-:: _,-Innovation & Technology South Bend 1s Department of Innovation & Technology (I& T) leverages technology, data, and design to empower a thriving City workforce and improve quality of life for the region. As a centralized IT and innovation team, we serve City departments. In addition to providing core IT services like hardware, technology support, security, and network maintenance, we help city teams procure or develop new solutions, improve processes, use data to forward goals, and digitize city services. 1 __ .,,., • '· City of South Bend . .. -Innovation & Technology Listen First, Build With. In 2019, our Department chose this mantra because we believe it represents the human-centered design and collaborative culture we aim to infuse into all our work. Reminder: I& Tis an internal service department . •"""••° City of South Bend • ..... _: Innovation & Technology • Collaboration -Our mantra is "Listen First, Build With", so we work hard to live up to that. We don't want change to happen to people -we want them to be partners. This demonstrates respect and makes our work stronger. • Customer Service -Kindness, respect, and empathy reign supreme. Whether it's with a resident or a department partner, we listen actively and help them get to their goals. • Curiosity -People who love learning (skills, knowledge, whatever!) do well in our team. Ttiere is always more to dig into, more to learn, more problems to get to the bottom of. Everyone is a detective and a source for great ideas. • Responsiveness -Our team sometimes needs to be on call when things break. Some people go above and beyond at all times to answer the call and be there for clients! • Resiliency -I& T projects and services can be complex and chaotic. People who can be calm in the storm and make order out of chaos do well! -···· '· City of South Bend . ; . -Innovation & Technology .... Division ------- Customer Service & Success Digital Services Digital Integration & Development (formerly: Applications) Data & Performance Civic Innovation Infrastructure Enterprise Services & Software Project Management City of South Bend Innovation & Technology Description 311 , Case Management, City Service Center ("One Stop Shop") City Hall Experience UX, Low code platforms & solution design/development, digital communications support, website maintenance and training Custom integrations, web apps , data engineering/automation Performance management, data analytics and transparency, data warehouse . business process improvement, GIS Digital equity, smart cities/urban sensing, univers ity partnerships , special projects , Commuters Trust+ transportation programs/pilots Network maintenance/security, South Bend Open WiFi , cameras , physical and virtual envi ronments Helpdesk, hardware/rights/software management and distribution, technology procurement, software maintenance Priority IT Project Management, SB Academy (aka training) Coordination , Department Portfolio Maintenance .... , .... . • ... City of South Bend Innovation & Technology Chief Digital Officer ---,~·chief" Innovation Officer Data & Performance Civic Innovation Chief Technology Officer Customer Service & Success Infrastructure Project Management -n ;:J -· ;:J l'"T 0 '<: < 0 C ,-.,., ::!. C/) 0 0 ::J C ~s- 1-3 t,j ro ro 9-::, ;:J 0.. 0 • -n :::s -· :::s r-1" 0 '<: <a Qt-+, ::?. en 0 O :::s s:: ~g:. ~t):I ~ ro :::s-::s :::s 0.. 0 s ~ ~ ,....._,. t-4 " 020 ,, t1) t-3 ~ 6to (0 3 "C ..... 1--C (DCTQ 0 -< (0 0.n (0 V) '-"' ::r Cl 1--C r-t I - I 11 - 11 -- 1· National Recognition -Late 2024 to Present • South Bend was recommended for, but ultimately didn't receive a coveted NTIA Competitive Digital Equity Grant ($13M). • South Bend was named a Global Bloomberg Mayor's Challenge Finalist City -only 50 finalist cities from 630 applicants were selected. • South Bend was recertified as a What Works Cities Gold City in 2025. • South Bend 311 was recognized as the #2 311 System/Team in the USA at Engage311 2025. They were second to Atlanta, Georgia. • South Bend recognized as a Visionary Digital Equity Trailblazer City by the National Digital Inclusion Alliance for the second year in a row. • South Bend won a 2025 IDC Smart City Award for Public Safety for the Sync South Bend Grant Program . . ·····" " City of South Be nd '. ~ " Innov ation & Tec hnolo gy ... 6. What a1 e the m ost 1mpo1 tant motivators t o you as a wo rke1 7 Please rank al l of the answe r below in order t-1ort i.Jetc:ttls 2 3 4 6 7 8 9 10 M iss io n The ability to influence /cra ft idea s strategy Pa y increase s o r bo nuses Training or cemfication o ppo rtunities -leadership o ppo 1tunities -Tune -of f awa,ds -Departmentwide recog niti on for a job we ll do ne -Title bu mps Time wi th City 0 1 Citywide recogrn - Mission is the #1 motivator, followed by ability to influence. With very few exceptions , employees feel positively about their positions and their connectedness to I& T. City of Sou • Disagree So mewhat Disagre e either Agree o r Disagree I feel empowered t o ide ntify and so lve p roblems for the City ive the t ra ini ng that I need w pedoun my job well. ke ep a rea sonable ba lance between my work and personal o ,kload 1s ,easonable. lines a nd expectat io ns are realist ic I ca n con tri b ute idea s and input. rstand what is ex pected o f me in my role y wo,kin g 1n a hybrid enviro nment (re m o t e-,. in pe1son 1nat1on) Innovation ,\.,........,...,,.,...... ........ ......,..,.,.,...----------------' So mewhat Agree • Ag ree ---- I U% W1 n r.lO.l Public Safety City of So uth Bend, IN c S outh Bend Sec uri ty Grant Program City of South Bend • Innovation & Technology • Q&A with South Bend CIO on Digital Transformation • City Awarded What Works Cities Gold Certification • South Bend CIO Named 25 GovTech Doers, Dreamers, Drivers • South Bend named #1 Digital City of 2024 • South Bend CIO named ASPACA Emerging Leader • IDC 2025 Winners Showcase Passion and Partnerships • South Bend Training Al to solve problems before they are found • South Bend named a Visionary Digital Equity Trailblazer City • How the Competitive Grant Program Awards are connecting US Cities • NTIA Recommends over $250M in grants in 39 states • Better Call Code Enforcement City of South Bend -Innovation & Technology Recent Work & Accomplishments Highlights from 2025 (thus far!) /, • .,,,,\ City of South Bend ' .. _: Innovation & Technology • Benchmarked as better than 50% of peers for Cybersecurity -up from 35% the same time last year o Lowered projected losses by 800K -2M for each major risk event category • 100 new cameras installed across 4 Downtown Garages • 60,000+ subsidized or free rides (Transpo and Ride Share) distributed via Commuters Trust: o 43k for the Employer Partner Program for South Bend hourly wage workers o 17k for the Nonprofit Partner Program • 1,960 total users supported , 1246 total PCs supported, 400 ipads supported • 254 software programs managed, 14 "tier 1" systems with new RACI and business continuity plans ., .. ·,. City of South Bend . ..,. . • Innovation & Technology • 4,459 HelpDesk Tickets addressed • 200+ residents engaged in MySB website redesign activities across 12 events • 72,000 311 calls taken with a <1 minute average hold time for 2025 • 4.4 -4.7 /5 ratings for friendliness, timeliness, knowledge, customer satisfaction throughout the year • 185 new resident welcome packets/cards distributed to onboard newest neighbors more efficiency to City services • 3,300+ residents in UAP as of August 2025 -an all time high .. •"" ·-City of South Bend .... • Innovation & Technology 2025 Themes of Accomplishment Highlight of current plans with Departments Note: not a comprehensive list • City of South Bend Innovation & Technology ✓Customer service modernization ✓Streamlining and digitizing city operations ✓User-friendly web products ✓Cybersecurity improvements ✓Public safety technology & data upgrades ✓Improved IT and data governance ✓Efficiencies and a performance-focused workplace I&T Highlights -Customer Service Modernization We adopted new tools, processes, ideas to create the City Service Center at City Hall + improved off-site self service • N ew appo intm ent and queue management tools mean user-friend ly time management and predictable wait times. • New digital payments and forms so that residents who don't want to come in , don't HAVE to come in . • N ew cash-taking kiosks in trusted spaces : MLK and La Casa Embraced experimentation with proactive Al, wrap-around service models • I& T proposed a modern take on 311 which got South Bend recognized as a Bloomberg Mayor's Challenge Finalist City Drove improvements in customer satisfaction and self-service stats • Post-call surveys have seen large jumps in customer service interaction ratings compared to 2024 • South Ben d 311 , with partners, drove improvements to (1) digital and auto payment for utilities and (2) digital se lf service for 311 City of South Bend Innovation & Tec hnology Project Highlight: Kiosks + Digital Payments City of South Bend .. Innovation & Technology Kiosks can take cash, check , and card payments . 2025 Mayors Challenge Finalist Cities 0 Q 0 0 8 0 0 0 Ci ty of South Bend Innovation & Technology w 0 0 Activity: "Build a Basket for Your Neighbor" Project Highlight: "City Service Center" Design Alison's OSS Journey •,, City of South Bend '-.. Innovation & Technology I& T worked with Departments to map out customer journeys for City Hall 5 6 Graham, s OSS Journey ,:- ~4 Graham H.eslde 111 who l hl d gen eral in qui ry or 1s applving 10 .=i pro~rd1n Chdr,lct enl{"d bv short 1111e1 dll 1011S tlldt llldV l n voh.r t" s1:w~kmg l o hpt'l'M lized SI.t it Job to be Done l Willl l to apply l or ho111eown e1 repdH IJIOt;l.llll, SO I l dll IL'< Illy root 0 • • 0 ... I&T Highlights -Streamlining and Digitizing City Operations New Websites • I& T redesigned the South Bend Police website , embracing a more modern look and functional organization • Digital Services created the SouthBendin .gov/Welcome page to consolidate information for our newest neighborhoods • The new MLK site was launched -a beautiful design to match the space SB UX • The Digital Services Team engaged 200+ residents in the early website redesign and digital engagement planning process for the City's future customer service portal: MySB. City of South Bend Innovation & Technology 0 Smar tRec CIT Y O f SOU TII llf N D VENUES PARKS & ARTS Faci lity Booking s Fac ility Boo king s Q, ' Fa nt1 1y rype All ··" ·" City of South Bend Innovation & Technology I !t' !1 1 1.l,,lt :::. City of South Bend Venues Parks & Arts Venue s Par ks & Arb rn spues .:i more livable South Bend for al l, connec u ng us t emo ro nally engaging experiences an d t o o ne another Lt'i I IU f •••••• I :J ' V One porta l and payment experience for pavilion booking and VPA memberships ..... ,. _.• I.;, I&T Highlights -Streamlining and Digitizing City Operations Digitized resident-facing forms, applications, and payments • Water Start Form - 3 paper forms are now down to 1 consolidated form with a digital option • SBARC paper forms are now digital: Apply to foster, Surrender, Lost/found pet • Vendor Registration Form • Ordinance Violation Bureau payments Newer, better systems • SmartRec for a more uniform , user -friendly booking and recreation experience for VPA! • OpenGov to support the operations of the Neighborhoods team , replacing Accela. • UKG for payroll , training, benefits . City of South Bend Innovation & Technology Project Spotlight: SBARC Art + Adoption Drive City of South Be nd Innovation & T ec hnolo gy f SBARC and 311 teamed up with a local school art program to bring awareness to pet adoption. ... City of South Bend Innovation & Technology HOW CAN WE HELP Programs and Even t& Our Init iat ives Abou WE'RE A SPACE FOR LEARNING, GROWTH , AND CO TY The Martin Luther King Jr Dream Center 1s deeply entwined with the idtials ~at Dr Kmg championed We are a gathenng place to strengthen our \11brant , interconnected community through exercise, learning, and shar,ng vital re1Jourcea; Welcome , New Neighbor! lo l-l.L'\jU\'!1 1 ..,,,rvll.'-'.'l.Ot H,•,)url t1n h:.u~• 0 I-ind Your l om u 11 l)1:i,11111 • \,.•tup\\dh"I ~l\tlt 0 IJl~UWl'T !loouth ~-11,I 0 lr.t.'!.h~•1,11l• lnl unll•II IUII 0 t.._..t ,1 LJb,ary t ,u d Uwll11 City of South Bend Innovation & Technology What's On Your Homepage? D1 g1 t,1I New~lettcr 19 l{cµol( Jn h\UC 20 Citv Coun, ii lvk·o.:1111 l11 fo11 11,111011 21 24 Rent a Ci ty Space 21 l:vCnl<:,(dll•lld.tt 75 Job Opcnmg~ 34 Patti the Parent Motivati on I Needs Pain poi nts Goals Person.a Profile Name Patti tne Parent Age 35 Location NNN Job urse Marital statu s Kids Property stat us Interests Day-i n- the-life Easy access to lnlormat1on about you th programs, parks, and even ts Quick & reliable ways to pay bills, report issues, & request services Being informed about comm unity updates, construction, & public safety not ices . She feels frustrated by confusi ng language & uncl ear processes on the city 's website. Has to search In mu ltiple places or make pho ne ca ll s to get complete answers. r orm5 & 5ervtee options. a re ~meti m e5 o utdated or not mobi le-friendly, making it harder to co mpl ete quickly Find answers qu ickly without needing to call or email any one . Easily report issues or request services via mobile. Access programs and events relevant to her children & neighborhood. Feel confident that the informati on she fi nd s is current and trustworthy City of South Bend Innovation & Technology General ln formaoon Married 10 yr son 12 yr daug hter Object i ve: Sign up tor myS[l account Ovmer Expl oring the outdoors do kids on the we e kends Works long hours dunng tl max im ize her f am1ty 's fun I Prefer ence for lnfo nnation Sources of l nformoti on Information Complexity Love! Current Interacti ons with the City User step s _ ........................... Goa ls & 8Xpe ri e1,c8s , .. .,, feelings -and thou ght,s ~~ -.............. Opponuri\des O"'cekly for V PA upd ates Expectations "The websi te sh ould be as s,mple as orderi ng groceries onl1ne• Awareness •• Inter est ConSKieration Sign up Retention Resident feedback has shown the need to push information to popular personas who don't currently enjoy convieniently bundled information. Engagem ent /loyalty I&T Highlights -Public Safety Data & Tech r • • ... r ' ' • ~ ,1'1,. ·, I l~,:~r'.'"' ~ ~-.,. ," ,. " 0 "-' 1,1,1 1 ,;/~ -~ 1~lr,,' ~ ',;,-1 ·~ u·,.-,j I' /' 'f_;, I· •• •,•,TJ':'/.fri,'•r;r 1,71\ i':. ': ~, • ,,,.,--~, :. ~ .... -.' : • • '. • + ·., ' --,. :-I N,lrll< 'I fl,.:,/. \ 1 1(' ·.-.:, i. Capacity Building, Partnerships • Integrated 60+ external partner sites into the City's Real Time Crime Center, boosting safety as well as small business technology infrastructure Data Projects Supporting Public Safety • Cross-Departmental Narcan Administration Dashboard • New Real Time Fire Operational Dashboard Expanded Enterprise Camera Footprint • Garage expansion completed in Summer 2025 -100 new cameras across 4 garages • Fire stations, Seitz, MLK, and City Hall also received new enterprise cameras __ ., .... ,., City of South Bend •. ~ . • Innovation & Technology • Fire Operations I Data Summary lnc,dont Typo R.eportmg Pencxl Roportmg Period. 7/1{2025 to 7/31/2025 ----~ --------- Calls for Service (C FS ) Breakdo wn 2246 Station Breakdown • 0 63 ... City of South Bend Innovation & Technology 1538 tf,l/d·Ck>vS 900 !:,pec.~J 1n..K1en1 100 ~ ~ q ~ ; •:; ~ i-111 ll l'lll lo UI 11 1 0 Ba:s e E igi biltty _ocal ::,rgani :.-;twris ;includir g b::,. •.1~in e~s t ,:; «rd on-pro f it ~ Pri ori y El ig ibr l ity • ~ p11 c.;nt, tr h; _ 1 pnon z::ir.e5 1nnovanon & Tecnnowgy RequirenlE'nts • Co•"l plete 3 s.te .,-i~i t ',1-t l ·:i e~u ·tv v,endur t::, ~ co ,ifinn p_irc h.~':A:' ::,f • Sign le ga a=-,ee • Co 11 ~t c.~t7 er ,eal T11 ·,e Cri e er (,~ Bu, • •• • e AJ(U CMtl ..., • The Sync South Bend Grant Program won the 2025 IDC Public Safety Smart City Award. • ao • . ., • Cl.y Viii ge • • K lfllU TtiRA(f .. 0 8 " ,: 2025 Tom Tom ® 2025 r.1·crosofl Co rpor•~on -enr~ l&T Highlights -Better IT and Data Governance New policies • Acceptable Use Policy Update (with H andbook), GenAI Policy Updates , Video Access Policies Better cybersecurity • Rate d better than 50% of peers (up from 35% this time in 2024) • Created and published the City's first coordinated Incident Response Plan • Did the City's first ever incident response tabletop exercise with the Cybersecurity and Infrastructure Security Agency (CISA) Rolled out a new product management tools and best practices • Biz Continuity Plans • Product management training . •""", City of Sou th Bend ' ..... _. Innovation & Technology Soft ware Resource Gu ide i'l -Software Na1ne 1 Br yce r -The Comp lianc e Eng i ne CADIS (Crimina l A r res t Database Inquiry Sys te m ) Cam t asia Canon Remote Operations Viewer City of South Bend Innovation & Technology Use Case Inspection a r d Test ~g Compliance Vendo1 B,yccr Management and Alane Aoos LLC re tneva l of criminal arre st re,oros Screen Rec ording TechSm 1~ '01 Train g creatt on Re ote access to Ca "'on pn n e rs All I - Department Fir e Po ce Our new software guide helps our team identify enterprise savings, track Department tools, maintain vendor relationships_ ,~eb-based (Cloud) J Je Jo ;:w,ak Vv ndo>As Kelse y La ge , noows S a\\n Delahanty Physical Tech Installs: MLK, City Hall, Seitz, Fire Stations, and more I& T took the lead on outfitting several key City spaces and p laces with the technology it needs: conference rooms , cameras , safety tech , queue .,., , City of management, etc. "" Innovuth-TrT~..,..,,..,...,.,.,..,'Mtt-1~--------' !· I&T Highlights -An Efficient, Performance- Focusea Workplace GenAI efficiencies • Translation App expanded use • Rebui lt and improved the Internal Department Assistant • Roll ed out 100 Copi lot li censes to priority staff with training and use case ideation Improved Performance Management and Data Tracking • D ata Huddl es: Customer Service , City Service Tracker, Fire Operations, RTCC expansion • GVI Data Improvement Project Data Products for Efficiency and Transparency • Sewers M ap • N ew Neighborhood Dashboards Ci ty of South Bend ... • Innovation & Technology "Data Huddles" led to operational improvements • Service Requests I Data Summary u,y•-.._ Reporting Penod 7/1/2025 lo 7/31/2025____ ~ ---- Key Performance Indic ators 94.1 % 5 . 1 D ays 240 1 39.9 % Top Five Service Requests I Breakdown City of oul h Bend 1nd1on o ··""' City of South Bend .,. • Innovation & Technology 1895 Serv1ce Reques t Heat Map On-tune Sel'v1ce Request s by Census Traci • Above 1..rget Ne.. lMget • 3aoOATa<g,et ,, ...... ,., 15 1 ,-,~· ,.•-•ir City of So u t h Bend Indiana 13 ta Summary /31/2025 224 22.8 % The City Service Tracker measures requested services against SLA targets. Monitoring of this data has resulted in better technology adoption and service delivery. 28 Med.an Days to upectcd Tmeto On Tme Change from Prew,:,us Close Corrl]lele (SIA) Pe,-M-'1 5 0., 2 8u;oneu0oy, 0Ddr.; 3 Busme:nDa~ . 2 0.ys 2 8uStrleS.S[)ays O Odys 2 Busineu Days 0 0.v, 3 !rusmcss ~ • -City of South Bend Innovation & Technology WOOOLA.WN • . . -. • I \.._ .. : . ••• • • } .. NORTH SHORE TRJANGLE Thanks to the Digital Integration & Deve lopment Team , you can now watch South Bend Cats live from your home! -··"", City of South Bend 41-' Innovation & Technology South Bend Animal Resource Center -Cat Cam City of South Bend 1 18K subscribers Subscribe H you rl l (' llltC'l l 'S l cd Ill ,ldOfHlllQ 1¢ Share 2026 Projected Activities Our plans for next year based on Department requests, upcoming opportunities .-_.,.''.'\ City of South Bend '.:, -~ Innovation & Technolog y • Department Partners. As an internal service department, I& T meets with Departments at the beginning of budget season to understand high level technology goals for the following year. Resident goals drive their goals. Their goals are our goals. • Ex: Neighborhood Software, PD transparency • External Opportunities. We see and prepare for opportunities coming down the pipeline: grants, legislation, new standards, City Hall • Ex: grants, ADA compliance laws for web • National Best Practices. As centralized IT I data/ digital shop, we identify opportunities for improving tech governance, mitigating risk, becoming more efficient • Ex: Citywide MFA, business continuity plans _., .... , City of South Bend . -: • Innovation & Technology 2026I&T Projected Activities Highlight of current plans with Departments Note: not a comprehensive list • City of South Bend Innovation & Technology • Focus on product and infrastructure maintenance -leveraging existing tools to their full potential. • Find IT cost savings for Departments. • Upskill the South Bend workforce to responsibly adopt generative Al tools into their work routines . • Digitize even more City applications , services , and payments for residents. • Continue to transform Customer Service at the City via the Bloomberg Mayor's Challenge "Proactive Assistance " model , the refinement of the City Service Center experience , and the development of the MySB Platform . • Major improvements to boost productivity/mission and save City staff time: • Single sign -on for workforce • Copilot • Other Al applications , tools , and efficiencies • Improved cybersecurity posture, aiming to be benchmarked better than 60% of peers by 2027. • As funds allow, software implementations and system upgrades : AFIS , enterprise permitting, Cityworks, AVL upgrade + more. • Pursue grant funds to supplement public safety technology, digital equity work , and Commuters Trust nonprofit partner program. Budget Summary 2026 I& T proposed budget t"""\ City of South Bend '. ; ; Innovation & Technology Line Item Amount Example --~ AFIS Upgrade 475,000 Microsoft E3 300,000 0365 Hive 24,000 VoIP Licensing 40,000 Milestone VMS 80,000 Cybersecurity 30,000 Professional Services GIS Manager 59,000 .• .. , City of South Bend . : .--Innovation & Technology ' Allocation Method 100% Police By license 100% Morris By num phones Camera Allocation Admin Allocation GIS Allocation • I& T's budget is comprised of the budgets of all other departments. We begin each budget season taking inventory of all tech operational costs anti new needs across the city to put it our budget. • Every line item in the I& T budget is assigned an equation based on how that line item is consumed across Departments. See examples to the left. • Note that some line items are fully dedicated to certain departments and some are shared or "enterprise" resources. • Different I& T staff (individuals and teams) have cross-departmental equations associated with them based on projected amount of support that role provides to that Department. City Expenditures I& T = 3.5% of the City ------------------• of South Bend Budget 2026 Proposed Budget i ' • 2026 Proposed 2022 Actual s 2023 Actua ls 2024 Actuals 2025 Budget Budget YOY % Chg . ' -----,-----1---------- 01 Mayor's Office 2.132.797 869,934 1,109 ,306 1,180,862 1,170,660 -0 .86% 02 City Clerk 433 ,836 424,275 492 ,180 510 ,538 491 ,027 -3.82% 03 Common Council 509,239 599,639 888 ,100 941.725 835,250 -11.31% 04 Administration & Finance 52 ,290 .061 41 ,613,850 47 ,995.436 52,163,989 50 ,818 ,558 -2.58% OS Legal Department 1.303 ,534 1,441 ,171 1,731,678 1,807,343 1,813 ,884 0 .36% 07 Innovation & Technology 9,298 ,919 9,420,931 13 ,056,860 15 ,011 ,232 15 ,005 ,358 -0 .04% 08 Police Department 43 ,031 ,323 46,162 ,859 51,624.354 54 ,276.559 56 ,869,781 4 .78% 09 Fire Department 38 .290.606 41 ,819 ,635 43 ,376 ,051 44 ,832.833 47 ,130,851 5.13% 10 Dept of Community Investment 27,676.663 16,795 ,208 22 ,712 ,628 22,056.642 20,617 ,05 9 -6.53% 11 Venues, Parks & Arts 36.461,432 36,759,065 31 ,842,727 32,622.998 34,606,231 6.08% lnterfund Transfers 75 ,226 ,513 55,791,017 83,427 ,056 85,691,953 61 ,301,749 -28.46% Grand Total 368,690,139 1 326,445,616 ; 407,341 ,597 424,349,392 423 ,92 1,447 -0 .10% City of South Bend Innovation & Technology Going into 2026 there are several factors that are shaping I& T budget planning: • Rising IT costs: We are seeing 4-9% software cost increases, new and higher data costs • Very selective new technology: Permitting, Workforce SSO, AVL, AFIS upgrade, end-of-life technology • Leaning more on existing staff and solutions: We've trimmed professional services, cut lesser used tools • A focus on maintenance: The last 7 years have seen big increases in workstations, software, and infrastructure -we want to maintain what we've built. ,-..... ,,. City of South Bend . : .' Innovation & Technology Category ■ 2025 budget ■ 2026 budget II Change ■ o/o Change Salaries & Wa es Fring e Be nefits Sue_ lies _____ _ Ed u cation~ Trainin g__ Other Services & 3,532 ,087 1,510 ,832 709,500 67,000 Char es 324,037 Print in & Advert i sin 15 ,0 00 -- Profess i ona l Services 1,075 ,000 --------'-----------Re air s & M ain tena n ce 7 005 ,530 Trave l 35,000 Debt Serv ice In te r est & Fees 71,637 --- 665 ,608 3,717 ,275 1,473 ,752 -- 490 ,200 52 ,000 341 ,157 15 ,000 845 ,000 7 422 711 49,100 185 188 5.24% (37,080) -2.45% -- (219,300) ___ -_30_.9_1_' % (1 5,000) -22 .39 % 17 .120 5.28% 0.00 % (230 ,000 ) -21.40% 417 ,18 1 5.96% 14,10 0 40.29% 37 ,841 (33 ,796) -47.18% ---~ -15 .67% Debt Servi ce Princ iQa l 561 ,322 (104,286) -~-----------'-------15,011 ,232 --------------TOTAL J.?·,873) -0.04% _,.. .. .,' City of South Be nd ,: . -. . • Innovation & Technology .,,,,, .. Categ~_ a 2025 budget II 2026 budget . . II Change II % Change Sa lari es & yv a ~s 3,532 ,087 --- i-nn_g e t::Se n ent s l,:J l U, 3"L'. S uepli es 709 ,500 Edu cation & Trainin g 67,000 Oth e r Se rvi ces & C h ar, es 324 037 Prin t in g & A-.dv ~rt i sin g 15 ,000 P r n f ,:ic::c:.io n ~ _c::;,:i n,i l"',:ic:. 1: ()]t::; ()()() ----- Repa irs & Main te n a n ce 7 005,530 Trave l 35 ,000 " De bt Se rvice In te rest & Fees 71,637 Debt Se rv~~e _Prin cip_a l 665 ,6,08 - TOTAL 15,011 ,232 ------ City of South Bend Innovation & Technology 3,717 ,27 5 52 ,000 34 1,157 15,000 RA t:; 00() 7,422,7 11 49,100 37,841 56 1,322 - 15 ,005 ,358 185 188 5 .24% --- {J/,Uc3 -L'..4::>% (2 19,300) -30.9 1% (15,0 00 ) -22.39% 17120 5.28% 0.00% /?1 0 ()()()) -?1 ~f)q.+,, - 4 17,181 5.96 % 14,100 40 .29% The jump in Repairs and Maintenance represents across the board 4-9% software increases Category ■ 2 0 2 5 b ud get II 2026 budget II Change ■ % Change Salaries & Wa es i-nn e tsenems SUE! li es Ed u cat ion & T rain~ Other Services & Char, es Prin t in & Advertisin Prnfi:::i~~inn~ ·~i:::intif'i:::i~ Repa irs & Ma in te nan ce Trave l Debt Se rvi ce In te rest & Fees ---Debt Servi ce Princ i al TOTAL _ •""'\ City of South Bend '. :: _: Innovation & Technology 67,00 0 324,037 15 ,00 0 1 o7s nnn 7 0 0 5 ,530 35 ,000 71 ,637 665 ,6,08 --- 52 ,000 341 ,157 15 ,000 RA.5 non 7,42 2,71 1 49,100 37 ,841 561 ,322 ----- 15 ,005 ,358 185 ,188 5.24% \ ;j J ts O J -L4!:J % (219 ,300) -30 .91% ---- (15 ,000 ) -22.39 % 17,120 5.28% 0 .00 % 1?10 norn -? 1. A.fl% 417 ,18 1 5.96 % 14100 J 40.29·% The jump in Salaries & Wages is from: -An absorbed FT position from PW (New City Hall Admin) -One proposed staff raise Category ■ 2025 budget ■ 2026 budget ■ Change II % Change Edu cati on & Trainin g Oth er Se rvices & Pr of ess ion al Service s Re pa irs & M ain t e nan ce Travel De bt Se rvice In te r est & Fees -- D eb t Se rvi ce Prin ci al ----·--- TO TAL ..... ,, City of South Bend •. ': • Innovation & Technology 3 ,532 ,087 709,.500 67,000 324,037 i:: 1 075 , 000 7,005,530 35-,000 7 1 637 665 ,608 - 15t011 ,232 - 3,717 ,275 - 490 ,200 52 ,000 341 ,157 i:: 8 I 5 000 7,422 711 ,... 4 9 ,100 37 ,84 1 561 ,322 15 ,005 ,358. (2 19 ,300) (15 ,000) 17 ,120 230 000 , 417 ,181 14,100 5 .24% -30 .9 1% -22 .39% 5 .28% 5.96 % 40 .29 % About SOOK in cuts to supplies and professional services compared to 2025 ' One above standard raise and title change. Old Title Manager, Operations -IT New Title 2025 cap Director, Project 81.808 Manager Proposed 2026 cap 97,597 % increase 19.3% Why this change? Reward high performers who have grown with the City. This staff position already carries the weight of a Director-level position at the City AND will be getting new certifications (PM P) to additionally justify the promotion. _/""'\ City of South Bend 0 ... 0 Innovation & Technology ' Personnel Request: New Staff Member in l&T absorbed froID another Department One new position in I& T absorbed from PW and given an increase (replacing an existing position) Old Title --. Admin I I I New Title City Hall Executive Administrator 2025 cap 47,366 Proposed 2026 cap 66,500 % increase 38.5% Why this level? With the creation of new City Hall logistics and operations, an existing admin was identified for reassignment to the Customer Service & Success Division and be admin for all of City Hall. _ .... ·-. City of South Bend ..... • Innovation & Technology The proposed I& T budget as stayed steady despite the rising costs of software and data and a net new position being absorbed. To facilitate this, the Department has: • Slowed expansion of new enterprise camera assets • Trimmed professional services -any unplanned costs will have to go to Council • Reduced licenses and tools to save money (ex: Placer.ai, un-used Adobe licenses, phasing out, consolidating project management tools). We anticipate more of this activity in coming years. ,.-·•·"•,,_ City of South Bend '.; _; Innovation & Technology Beyond 2026 there are several factors that will shape the I& T budget: • A cost-benefit/evaluations of existing tools • More cross-departmental efficiencies • Identifying savings and saved time from Al tools • For I& T and other business units we support this will mean a focused effort on Al data readiness, training, and change management . . •"""\ City of South Bend 0 • ~ : Innovation & Technology More information: Public Sector IT Budgets • Gartner Forecast on Government IT Trends and Budget Growth • 3 Key Priorities as State and Local Gov IT Budgets Grow • Deloitte study on IT Budget benchmarks across industries • Education & nonprofits: 4.54% • The 2026 proposed budget puts us at 3.56% _"· •""\ City of South Bend ', -~ _: Innovation & Technology Questions? Please ask now or follow-up via email driedl@southbendin.gov /:"·•\ City of South Bend \_·_ ." Innovation & Technology Appendix More information s' """ • City of South Bend • .Innovation & Technology More Reading -l&T Reports & Background • You can read a case about the creation of our Department • Link to the Department's Medium Blog • Transparency & Performance Page • Commuters Trust Site ,/""""\ City of South Bend '., .. _: Innovation & Technology