HomeMy WebLinkAboutBuild the Budget 2025 ReportBudget Feedback 2025
Published September 23, 2024
City of South Bend
Many thanks go out to South Bend residents for their feedback,
members of the common council for their continued support since
2021, and the Office of Mayor for their guidance. Special thanks to
the 23 city staff members who volunteered their time to help table,
code voicemail responses, and assist in design work this year.
Table of Contents
Letter from the Mayor 5
Executive Summary 6
Resident Engagement Timeline 8
How Residents Built the Budget 9
The Online Survey 9
311 Voicemails 10
Envelope Wall 10
Budget Trivia Game 11
Resident Feedback 13
Online Survey 13
311 Voicemails 18
Build the Budget Envelope Walls 22
Feedback Geography 24
Conclusion 26
Appendix 28
Page 3
Page 4
Letter from the Mayor
Page 5
Dear Neighbor,
For the fourth year running, the City team continued our “Build the
Budget” engagement program.This outreach and data collection season
has become a recognizable staple in the late summer and early Fall.We're
pleased to see residents participate year after year.
Just as before, the City Administration collected online survey responses,
coded hundreds of 311 voicemails, and facilitated budget feedback and
trivia sessions at festivals and events.
Yet again, our team saw engagement numbers soar.We saw almost
1,600 resident engagements this season, beating last year by a healthy
margin. This number is nearly double the first year we did this program in
2021.
This report will share the major takeaways on resident priorities and ideas.
We were pleased to see that our proposed 2025 budget is aligned with
this year's feedback.
James Mueller
Mayor, City of South Bend
Page 6
Executive summary
The City of South Bend spends hundreds
of millions of dollars each year on
everything from vehicles to public safety
to staff salaries.
Influencing the budget means influencing
the future of our city – how much we
pave, what we repair, and how our
neighborhoods are supported. It's an
important process that deserves more
engagement and attention.
Unfortunately,resident involvement has
been low in past budget cycles. This isn’t
because residents don’t care
about their city or the budget; traditional
ways of engagement often required
people to go out of their way to meet
the City where we are instead
of the other way around.
For the last four years, the City of South
Bend has run the “Build the Budget”
initiative, meeting resident where they are,
and soliciting feedback in innovative
ways. Our goal is to demystify
the annual budget process itself.
Using an online survey, voicemails, and
tabling at community events, we deployed
several ways for residents to voice their
ideas and build the budget with the
number of responses rising each year!
70
Online survey
responses
161
Budget feedback
voicemails
1,315
In-person envelope wall
participants
1,546
Resident feedback total
+
+
=
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This year, 1,546 engagements were recorded, nearly 2% of the City population.
Across the 1,546 engagements, five themes surfaced over and over. These
priorities were consistently mentioned by residents through all three forms of
engagement.
Residents who participated in Build the Budget want:
Resurfacing & repairs for roadways and streets
In the online survey, the Roadways category had the most money allocated to it.
Roadways and alleys was also two of the most frequently mentioned across
voicemails. Residents often cited streets they want to see repaired in their
neighborhood; with some noting work they’ve seen already seen done through the
Rebuilding Our Streets Initiative and expressing a desire for it to continue.
Housing accessibility, availability, and affordability
Investing in housing for unsheltered residents was the highest priority at
community events.Expanding housing supply and increasing affordability were
mentioned at in-person events and voicemail and is a growing priority.
Improve sidewalks and curbs
Online survey and voicemail participants were eager to see better neighborhood
infrastructure, especially repairing sidewalks and curbs. Like roadways, a few
participants cited sidewalks they would like to see repaired.
Safer communities
Violence intervention initiatives and Increasing police officers (including
community resource officers) were top priorities that residents want to see
continued support for with city funds.
Investment in recreation opportunities, especially for youth
Residents highlighted what an asset public parks and recreational
spaces/programming are to the City’s quality of life. They also expressed an
increased desire for the City to focus on youth programming during summer and
after schools.
Executive summary
Page 7
Resident Engagement Timeline
Build the Budget engagement ran for seven weeks, from July 30– September 15.
Check out the timeline below to see how Build the Budget was promoted to
residents and what events we took the budget table to this year.
Page 8
Engagement
Launches
•311 Voicemails +
Online Survey go
live
July 30 August 14 September 15 September 23 October 14
Hearings Start
•Each department
presents its budget
for upcoming year
Engagement
Ends
Report Released
•Provide Council with
resident feedback and
aid prioritization of
future initiatives
Council Votes
•Council can approve
as is or decide to
decrease proposed
items
Date Event Location Visitors
July 30 Meet the Mayor Howard Park 31
August 2 First Friday Downtown 69
August 6 National Night Out South Bend Police Station 41
August 10 Art Beat East Bank 176
August 17 Linden Ave Farmers Market Charles Black Center 36
August 29 Cubs Game Four Winds Field 22
September 6 September First Friday Downtown 61
September 4 -13 Utility Lobby Colfax Office 9
September 14-15 Fusion Fest Howard Park 872
How Residents
Built the Budget
The Online Survey
The survey was available through a link posted to
the City website, Facebook, Instagram, and
through QR codes printed on promotional materials.
70 residents completed an online budget feedback
survey, less than previous years.
Our goal was to offer an accessible feedback
opportunity that is more comprehensive than the
tabling envelope walls.
The goal of the survey was to assess residents’
preferences when managing a limited amount of
funds. Residents were asked to allocate a fictional
$100 across strategic categories. Residents were
also presented with a list of four investment areas,
asking which ones the City should increase,
maintain, or reduce. Many residents also offered
extensive and constructive feedback in the open-
ended portion of the survey.
This mimics the difficulty of the City budget
process: there are always tradeoffs and there is no
such thing as infinite money to support everything
residents want.
Page 9
The three forms of engagement draws from
different segments of the population and is
presented differently to residents, which leads to
top categories being slightly different across each
platform.
The online survey and envelope walls present
residents with a list of twenty strategic categories
prepared by the Mayor’s Office. This year’s list is
the same with apart from one reworded category1
allowing us to compare responses from last year.
1-Appendix C
Residents also had the option to leave a voicemail via 311 suggesting what they want to see prioritized in
the 2024 City Budget. Liaisons would ask residents at the end of the call if they would like to provide
feedback.
The City received a total of 190 voicemails with 161 of those providing relevant feedback.
City staffers listened to each voicemail and coded them by category/priority topic. Because voicemail
feedback is more open-ended, many responses contain feedback outside of the strategic categories, and
residents also offer feedback for public investment at specific locations. Each response contained an
average of 1.6 topic mentions, meaning nearly half of residents felt strongly about one issue.
Envelope Walls
To mirror the information collection of the online survey, the City created two interactive envelope
walls to display at public events.
Like the survey, participating residents each received $100 in fake bills to allocate across strategic
spending categories in the 2024 annual budget.
Over August and September, the envelope walls went to 9 public events.
$131,040 in fake money was allocated by roughly 1,315 residents who participated in the envelope
wall activity, a three-fold increase from last budget year. The increase can be attributed to the Fusion
Fest table placement at a high traffic area in addition to volunteer enthusiasm.
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311 Voicemails
The budget trivia game is an eye-catching, fun way for residents to learn about
the city budget.Residents spin the budget trivia wheel, land on a category, and
get an opportunity to answer a question and win a prize, ranging from tote bags,
pens and pens. Residents who answered a trivia question incorrectly were still
always offered a sticker or candy for kids.
This game didn’t help us learn about resident priorities, but it was an effective
way to draw people into a conversation about the city budget and various city
operations. After playing, residents were asked to participate in the envelope wall
activity.
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Sample Trivia Question: How many total vehicles does the City
own? Over or under 1,000?
Answer: Over! The city had 1,053 vehicles in 2023
Budget Trivia Game
This year included new prizes for residents to win!
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“I’d like the budget to continue to go towards some of the
improvements…like street, sidewalks, and sewers and things
that normally the City can do. I think [the City] has the
responsibility of making sure all that gets done.”
- Voicemail 5
“I would like to see the City budget used for neighborhood
improvements: streets, sidewalks, trash off the corners.
Perhaps [we need] City trash cans on the corners.”
- Voicemail 116
“Enhanced code enforcement with early intervention, prompt
follow-up, fast remediation, and actual collection of fines...
Lax enforcement, especially in gateways and downtown, sends
the wrong message to our community and visitors.”
- Survey 1
“The City could use itself as an opportunity to learn practices
that retain good workers and lower waste…”
- Survey 25
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Strategic Spending Priorities
South Bend residents’ top priorities in next year’s budget are continuing to repair roadways
and improve neighborhood infrastructure. Compared to last year’s survey, there is little
change in proportion for each category other than increase officers and violence intervention
slightly declining.
See the top seven categories below.
Resident Feedback: Online Survey
$950
$718
$619
$573
$561
$423
$364
Repair and resurface roadways
Improve neighborhood infrastructure (sidewalks,
lights, traffic calming, curbs, etc.)
Maintain safe, reliable water and wastewater
utility
Increase officers (inc. community resourceofficers)
Invest in supportive housing for unsheltered
residents
Invest in more housing of all types
Develop and improve city parks and trails
Dollars assigned
Online Survey Strategic Spending Priorities
Top categories
More details about the online survey responses can be found in Appendix A.
Page 14
Spending Adjustments
Survey respondents were also asked how they would adjust spending across four broad civic
priorities based on their current perceptions of City operations. Those categories were:
1.Ensure public safety for all
2.Build sustainable neighborhood infrastructure
3.Invest in economic growth and jobs
4.Advance, equity, inclusion and access to opportunity
For each civic priority, respondents could select to Reduce, Maintain, or Expand spending.
The chart below provides details on the spending adjustments indicated by respondents.
Takeaways
•Build sustainable neighborhood infrastructure for all had the most Expand responses. District
1 and 5 are most in favor of expanding.
•Ensure public safety for all has more Maintain responses and less Expand responses compared
to last year.
•Advance equity, inclusion, and access to opportunity has the most Reduce responses but has
less reduction in proportion compared to last year. District 4 is the most in favor of reducing.
Resident Feedback: Online Survey
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Survey Responses by Council District
The map below includes the top three strategic priorities and number of responses in
parenthesis of each district from the online survey. Darker hue represents larger response
rate.
Notable takeaways:
•Repair and resurface roadways was a top 3 category
for all districts.
•Increase Officers, Neighborhood Infrastructure, and
Water/Wastewater Utility were also top categories
for most districts.
•District 4 and 2 responses allocate more towards
Increase Officers.
•The online survey responses favor categories that
have traditionally been a part of the City budget:
public works and public safety.
•District 1 and 4 continue to provide high response
rates, but District 3 had significantly less than
previous years.
•There were 5 responses from people who did not live
in South Bend and 5 unknowns.
Resident Feedback: Online Survey
0 20 40 60 80
District 1 - Lee
District 2 - Gooden-Rodgers
District 3 - McBride
District 4 - Warner
District 5 - Bolden-Simpson
District 6 - Niezgodski
Blank/non-resident
Online Survey Responses by Council District
Past three years
2023 2024 2025Budget Year
Page 16
Survey Demographics
Resident Feedback: Online Survey
The survey asks residents for demographic information to better understand how well
survey respondents represent our community. White residents are overrepresented (70% in
survey compared to 50%), while Black residents (11% to 26%) and Hispanic residents (7% to
16%) are underrepresented in the survey2.
Men are slightly underrepresented in the survey.
2: US Census South Bend Profile
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“I would like to see cleaner streets and less litter . I would like
to see better sidewalks and not have the burden be on the
owner to pay.”
- Voicemail 25
“I like what I’m seeing with the parks and green areas that
have been updated…[I would like to see] places for children to
go.”
- Voicemail 174
“I would like to see the budget go to affordable housing for the
working middle class and safe neighborhoods.”
- Voicemail 134
“[I would like to see] Western Avenue beautification...the
medians need an overhaul with beautiful trees and grass. What
we have now is crumbs of pavement.”
- Survey 45
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311 Voicemail Overview
Across the 161 voicemails, there were 79 strategic category mentions and 82 mentions of
other resident priorities that were not encapsulated by the existing categories presented in
the online survey/envelope wall.
32% and 25% of voicemail messages mentioned improving neighborhood infrastructure
and repairing roadways, respectively. There was a minority of voicemails that were critical
of the City’s traffic calming measures.
Resident Feedback: 311 Voicemails
32%
25%
11%
7%
7%
7%
4%
Improve neighborhood infrastructure (ex:
sidewalks, lights, traffic calming, curbs, etc.)
Repair and Resurface roadways
Increase officers (including community resource
officers)
Develop and Improve City Parks and Trails
Invest in supportive housing for unsheltered
residents
Invest in more housing of all types
Maintain safe, reliable water and wastewater
utility
% of all voicemails
311 Voicemail Strategic Spending Priorities
Most mentioned categories
11%
7%
5%
5%
5%
4%
3%
Corridor Beautification
Alleys
Partnering with local schools
Code enforcement
Waste management
Lower taxes and utility bills
Senior services
% of all voicemails
Most mentioned other topics
More details about the 311 voicemail responses can be found in Appendix B.
Other Topics
The top resident concerns beyond the strategic priorities are beautification (particularly of
Lincoln Way or Western Ave corridors for residents entering from west of South Bend), alley
grading and improving schools. Some residents were unsatisfied with the material chosen for
most alleys—loose gravel alleys are most of South Bend’s alleys. Others were worried about the
quality of local public education, which, to note, is not managed by the City administration.
Residents who mentioned code enforcement want the City to be more active in issuing citations
for properties in violation, and 5% of callers voiced concerns about property tax rates.
Neighborhood
Infrastructure
Resident Feedback: 311 Voicemails
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5
10
19
3
12
CurbsDevelop
vacant lots
SidewalksStreet lightsTraffic
calming
Neighborhood Infrastructure
Mentions by subcategory
When a caller brought up a neighborhood
infrastructure topic, the voicemail was
coded by infrastructure subtype shown in
the right. Response rate for traffic calming
and streetlights fell from last year, but
mentions of fixing sidewalks rose. A few
respondents requested the City to fix curbs
after street resurfacing projects.
“Developing vacant lots” was a new
subcategory added this year.
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Changes in Resident Sentiment from Last Year
Voicemail responses has shown the greatest change in
category mentions compared to the other engagement types.
Improve Neighborhood Infrastructure increased more in
mentions driven by sidewalk requests and developing vacant
lots. This is followed by a modest proportional increase for
Increase Officers and Investing in Housing.
On the other hand, Roadways decreased dramatically,
followed by Financial Empowerment. This could potentially
be attributed to increase in resident satisfaction over recent
roadway investment and changes in personal financial
situations since the pandemic.
Resident Feedback: 311 Voicemails
Since the response rate varies year over year, the chart above compares the change in proportion for
each category e.g. last year Neighborhood Infrastructure was mentioned 25%—this year it is 32%
hence a 7.3% increase.
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“Youth programming is key to keep kids off the streets and out
of dangerous situations… for example, involving youth in
climate-change adaptation work to develop key life success
skills and mentorship experiences”
- Survey 66
“More bike infrastructure and better public transport with
wider and more frequent coverage.”
- Survey 10
“20-40 year olds end up living with parents because they can't
afford to live on their own. Affordable apartments for this age
range should be considered. ”
- Survey 31
“[I would like to see] more collaboration with schools to
promote education as the primary means to reduce crime.”
- Comment at Fusion Fest
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Envelope Wall Overview
The Envelope Wall engagement was by far the most popular this year with 1,315 residents
participating. Two-thirds of participants were from Fusion Fest alone. Anecdotally, many of our
participants came from young families and residents who enjoy attending VPA and DTSB
programming. Even through residents were limited to five categories (each resident was given five fake
$20 bills), the parity of dollars distributed was high relative to other activities i.e. low variance among
categories.
Envelope Wall themes this year include more investment for the housing categories, recreation:
Developing parks and youth programming, and investment in small businesses. Hearing from residents,
many were concerned about housing affordability (themes include increased rent, housing scarcity, and
high property taxes).
Subcategory and Other topics
A handful of residents specified increasing the number of Community Resource Officers and 911
dispatchers under Increase Officers. Other participants indicated investment towards mental health
services under the Health Equity category.
Other topics residents suggested were partnering with local schools, food security (with respect to
programs like Linden Ave Farmers Market), and Childcare.
Resident Feedback: Envelope Wall
$11,700
$10,760
$10,740
$10,540
$10,160
$8,640
$8,320
Invest in supportive housing for unsheltered
residents
Expand violence intervention initiatives
Support small businesses
Develop and Improve City Parks and Trails
Invest in youth programs
Invest in more housing of all types
Repair and Resurface roadways
Dollars assigned
Envelope Wall Strategic Spending Priorities
Top categories
More details about the envelope wall responses can be found in Appendix A.
Page 23
Changes in Resident Sentiment from Last Year
Residents largely invested the same proportion of
dollars in the list of strategic categories. Top increases
include Supporting small businesses and Investing in
housing.
Investing in Climate Action, Attracting business and
talent, and Investing in housing for unsheltered
residents fell from last year.
Neighborhood infrastructure responses are not as high
compared to voicemail responses and unchanged from
last year. Residents calling 311 might be reporting an
issue with their streetlight or curb with that issue salient
when recording the voicemail. Another theory is that the
envelope does not list examples of neighborhood
infrastructure for Envelope Walls participants.
Resident Feedback: Envelope Wall
Since the response rate varies year over year, the chart above compares the change in proportion for
each category e.g. last year Support Small Business received 5% of all dollars allocated—this year it is
8.2% hence a 3.2% increase.
Largest Envelope Wall Category Shifts (2024-25)
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Geographic Overview
Many residents asked for the City to look at specific investments near their home or around
their neighborhood. The maps display location-specific requests that would not be fulfilled by
a standard service request but are within the City and Council’s scope to investigate. Each
location is represented by a symbol indicating form of engagement. Many of these of
comments originated from the Budget Voicemail recordings.
The goal for this map is to share resident ideas for their neighborhoods in an easily
understood way in relation to city-wide feedback in previous sections.
Resident Feedback: Feedback Geography
West and Northwest Neighborhoods
Form of Engagement
Page 25
Nearly all location-based requests were for the Western/Southern side of the St. Joe River.
Residents are eager on beautifying the corridor on Western and Lincoln Way with varying
ideas.
Feedback near downtown are focused on unsheltered residents and increasing density. Near
the St. Joe river, residents would like to see more grass trimming near right-of-ways.
Resident Feedback: Feedback Geography
Downtown and Southern Neighborhoods Far Northeast Neighborhood
Feedback Themes
Comparing responses across the three platforms, the report’s conclusion reaffirms
resident sentiments over the last few years: Support for Roadways remains steady, while
investment in housing and youth programs has slightly risen.
1.Resurfacing & repairs for roadways and streets
2.Housing accessibility, availability, and affordability
3.Improve sidewalks and curbs
4.Safer communities
5.Investment in recreation, especially for youth
Looking forward to Build the Budget 2026, some recommendations include updating
categories to better reflect resident sentiment e.g., corridor revitalization, code
enforcement, and public transit. Providing clarifying information to residents at events for
some categories: Climate Action details, health equity program proposal could be useful.
To improve online survey uptake, it would be best to partner with Common Council on
distributing the survey and encourage residents to take the survey each year if they filled
out a survey in the past.
If you have ideas to improve budget engagement so we can continue to engage with
more residents next budget season, please email sbit@southbendin.gov.
Conclusion
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“I want to see positive youth [services] come back into the
City.”
- Voicemail 66
“I would like to see the city develop reintegration programs for
people who are released from jail”
- Survey 17
“I would like to see extended services through the Police
Department. With more police, that provides greater
opportunity for them to communicate and engage with the
community. With less police you aren’t able to build trust
within the community.”
- Voicemail 131
“I would like to see more services and resources available for
our bilingual families and our Hispanic population. I feel like it’s
very limited and I would like to see those resources increased.”
- Voicemail 146
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Envelope Wall and Online Survey Detailed Response Totals
Appendix A: Online Survey and Envelope Wall
Topic | Subtopics Envelope Dollars % of Envelope Total Online Dollars % of Survey Total
Invest in supportive housing for unsheltered residents $11,700 9%$561 8%
Expand violence intervention initiatives $10,760 8%$351 5%
Support small businesses $10,740 8%$239 3%
Develop and Improve City Parks and Trails $10,540 8%$364 5%
Bike Lanes $40
Invest in youth programs $10,160 8%$262 4%
Invest in more housing of all types $8,640 7%$423 6%
Low-income housing $20
Repair and Resurface roadways $8,320 6%$950 14%
Improve neighborhood infrastructure $7,800 6%$718 10%
Increase officers $6,820 5%$573 8%
911 Dispatchers $20
CROs Only $40
Support new residents and welcome immigrant communities $6,020 5%$118 2%
Fund workforce development and skills training $5,580 4%$210 3%
Invest in climate action plan $5,120 4%$218 3%
Maintain safe, reliable water and wastewater utility $4,540 3%$619 9%
Expand financial empowerment and relief programs $4,380 3%$202 3%
Partner to promote health equity $4,160 3%$172 2%
Lead Testing $20
Mental Health Clinics $160
Add fire and EMS services $3,940 3%$351 5%
Promote diversity & inclusion in city contracts $3,900 3%$113 2%
Create good jobs by attracting and retaining businesses and talent $3,200 2%$277 4%
Better alternatives for returning residents $20
Advance digital equity and internet access $2,700 2%$152 2%
Improve City’s customer service $1,260 1%$129 2%
Other $760 1%N/A N/A
Childcare $100
Corridor Beautification $60
Community Events $20
Food Security $120
Handicap Accessibility $40
Partnering with Schools $300
SBARC $60
Senior Services $40
Transpo $20
Total $131,040 100%$7,000 100%
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Online Survey Spending Adjustments by Council District
Appendix A: Online Survey and Envelope Wall
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Budget Voicemail Detailed Response Total
Appendix B: 311 Voicemail
Topic | Subtopics mentioned Mentions % of total voicemails
Improve neighborhood infrastructure 51 32%
Curbs 5
Develop vacant lots 10
Sidewalks 19
Street lights 3
Traffic calming 12
Repair and Resurface roadways 40 25%
Better road construction planning 2
Increase officers (including community resource officers)17 11%
Community resource officers only 2
Traffic enforcement 4
Develop and Improve City Parks and Trails 12 7%
Bike lanes 1
Clean up river bank 1
Invest in supportive housing for unsheltered residents 11 7%
Invest in more housing of all types 11 7%
Home Repair Program 1
Low-income housing 3
Maintain safe, reliable water and wastewater utility 7 4%
Invest in youth programs 5 3%
Expand financial empowerment and relief programs 5 3%
Expand violence intervention initiatives 5 3%
Support small businesses 4 2%
Add fire and EMS services 3 2%
Improve City’s customer service 2 1%
Support new residents and welcome immigrant communities 2 1%
Invest in climate action plan 2 1%
Fund workforce development and skills training 1 1%
Partner to promote health equity 1 1%
Create good jobs by attracting and retaining businesses and talent 0 0%
Promote diversity & inclusion in city contracts 0 0%
Advance digital equity and internet access 0 0%
Other 82
Corridor Beautification 17 11%
Alleys 12 7%
Partnering with local schools 8 5%
Code enforcement 8 5%
Waste management 8 5%
Lower taxes and utility bills 6 4%
Senior services 5 3%
Transpo 3 2%
Handicap accessibility 2 1%
SBARC 2 1%
Snow plow 2 1%
Traffic flow 2 1%
Public swimming pools 1 1%
Community events 1 1%
Improve service request tracking 1 1%
Food security 1 1%
Extend Downtown YMCA lease 1 1%
Inflation 1 1%
Legalize marijuana 1 1%
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Category Changes for Build the Budget 2025
Appendix C: Strategic Spending Categories
Previously (2024): Invest in housing to address homelessness
Current (2025): Invest in supportive housing for unsheltered residents
All remaining nineteen strategic priority categories remain unchanged.
Examples of current City initiatives that fall under a
strategic priority category
Topic City Initiative
Repair and resurface roadways Rebuilding Our Streets
Improve neighborhood infrastructure
Curb and Sidewalk Reimbursement Program, Council Sidewalk Allocation, Lamppost
Lighting Program
Maintain safe, reliable water and wastewater utility
Increase officers
Invest in supportive housing for unsheltered residents Cooling/Warming Centers
Invest in more housing of all types
Develop and improve city parks and trails
Expand violence intervention initiatives Group Gun Violence Intervention
Add fire and EMS services
Create good jobs by attracting and retaining business
and talent High Skill Immigration Fund
Invest in youth programs
Support small businesses Small Business Assistance Suite
Invest in climate action plan City Climate Action Plan
Fund workforce development and skills training Upskill SB, Purdue Manufacturing Extension Partnership
Expand financial empowerment and relief programs Utility Assistance Program, Eviction Defense Program
Partner to promote health equity Mental Health Crisis Center
Advance digital equity and internet access South Bend Open Wi-Fi, SenseSB
Improve city customer service
Support new residents and welcome immigrant
communities
Promote diversity and inclusion in city contracts Minority and Women-owned Business Enterprise (MWBE) Certification Workshop
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