HomeMy WebLinkAboutIT Budget Presentation (Filed)Innovation & Technology
September 18, 2024 I 2025 Proposed Budget
A City of South Bend V Innovation & Technology
Agenda
September 18,
2024 Budget
Hearing
A City of South Bend V Innovation & Technology
;.Filed in Clerk's Office ... ,.--.. •.. ---•"· •~--. .....
1 ?
• Bianca Tirado
City Clerk, South Bend IN
\ '
Quick Background on I& T
Recent 2024 Accomplishments
2025 Projected Activities
Budget Summary+ Personnel Changes
Questions
Background About I& T, our departmental structure and work /"\ City of South Bend • ' Innovation & Technology . South Bend's Department of Innovation & Technology (I& T) leverages technology, data, and design to empower a thriving City workforce and improve quality of life for the region. As a centralized IT and innovation team, we serve City departments. In addition to providing core IT services like hardware, technology support, security, and network maintenance, we help city teams procure or develop new solutions, improve processes, use data to forward goals, and digitize city services. ;~\ City of South Bend '. .; .1 Innovation & Technology •
Listen First, Build With.
In 2019, our Department chose this mantra because we believe it
represents the human-centered design and collaborative culture
we aim to infuse into all our work.
Reminder: I& Tis an internal service department
_••"'\ City of South Bend
' ~ : Innovation & Technology
• Collaboration -Our mantra is "Listen First, Build With", so we work hard to live
up to that. We don't want change to happen to people -we want them to be
partners. This demonstrates respect and makes our work stronger.
• Customer Service -Kindness, respect, and empathy reign supreme. Whether it's
with a resident or a department partner, we listen actively and help them get to
their goals.
• Curiosity -People who love learning (skills, knowledge, whatever!) do well in our
team. Tliere is always more to dig intoJ more to learn, more problems to get to the
bottom of. Everyone is a detective ana a source for great ideas.
• Responsiveness -Our team sometimes needs to be on call when things break.
Some people go above and beyond at all t imes to answer the call and be there for
clients!
• Resiliency -I& T projects and services can be complex and chaotic. People who
can be calm in the storm and make order our of chaos do well!
·······-City of South Bend
'.-:-;; Innovation & Technology
.,••"'~ ~\ .. ' Division Customer Service & Success Digital Services Applications Data & Performance Civic Innovation Infrastructure Enterprise Services & Software Project Management City of South Bend lnnovation & Technology City of South Bend Innovation & Technology Description 311, Case Management, One Stop Shop City Hall Experience UX, Low code platforms & solution design/development, digital communications support, website maintenance and training Custom integrations, web apps, data engineering/automation Performance management, data analytics and transparency, data warehouse. business process improvement, GIS Digital equity, smart cities/urban sensing, university partnerships, special projects, Commuters Trust+ transportation programs/pilots Network maintenance/security, South Bend Open WiFi, cameras, physical and virtual environments Helpdesk, hardware/rights/software management and distribution, technology procurement, software maintenance Priority IT Project Management, SB Academy (aka training) Coordination, Department Portfolio Maintenance
I&T Org Chart
(Detailed)
47 FT employees
•
City of South Bend
Innovation & Technology
Ill
111-------+---
1111J
11111--------i
--I Ill .. =c .. 11111111
1111J .. J
lll------'---
11111111111111111
11111
Ill ...
Themes of the 2024 l&T Reorganization
There are 4 major themes that went into the reorganization
approved in the 2024 budget cycle:
1. Addressing capacity gaps in maintenance & security
2. Creating a dedicated digital team to address weaknesses in
web and embrace future opportunities in low code and
resident experience/communication
3. Absorbing Commuters Trust into city operations
4. Centralizing customer service workforce
....... City of South Bend
'. . ' Innovation & Technology
l&T Staffing Our team grew fast in 2024! We are now fully staffed. • City of South Bend Innovation & Technology At the beginning of the year we onboarded: • 9 staff (filling new, open positions or back-filling positions from promotions) • 6 staff from other teams Concentrated turnover and change in Customer Service & Success: • 1 transition from full time to part time • 3 resignations National Recognition -Late 2023 to Present • I& Twas awarded the Exception Mission41K Employer from the TechPoint Mira Award -quite the honor for a government team! ,---• South Bend recognized as a Visionary Digital Equity Trailblazer City • I& Twas recognized for the "Best in Indiana App" in late 2023 • Commuters Trust was recognized via • A Mira Community Impact Award Nomination • The 2024 IDC Smart City Award for Transportation • 2024 Strategic national partnerships include Harvard City Leadership Network, Procurement Excellence Network, City Al Connect, GovAI Coalition, Metrolab, Digital Services Network, U.S. Digital Response, US Ignite, National Digital Inclusion Alliance ;~\ City of South Bend '. -1 .' Innovation & Technology
••" , City of South Bend
• '.' ' Innovation & Technology
• City Named one of Nation's Digital Inclusion Trailblazers
• South Bend, Ind., Creates Specialized Digital Services Office
• South Bend, Indiana's new digital services office aims for 'intuitive, user-friendly'
• Digital Transformation 'Supports Everything in a Modern City
• Ideas we should steal: Letting Citizens Shape Philly's Budget
• Navigating Digital Transformation Process
• City of South Bend wins 2024 Mira Award
• South Bend renews program to provide free Transpo and Uber rides to nonprofit clients
• Grant expands to cover security equipment for South Bend businesses, nonprofits
• For digital inclusion, broadband access is just the beginning
• NLC Centennial Roadshow Heads to the Midwest
••• ···, City of South Bend
; -~ ., Innovation & Technology
Recent Work & Accomplishments Highlights from 2024 (thus far!) ;~, City of South Bend ' .. " Cnnovation & Technology I&T Highlights -General Customer Service We merged teams and took on new functions. 311 Customer Service: 58K+ calls in 2024 so far, averaging to -7,250/month, -365 calls per day Satisfaction remains high (4+/5) across friendliness, timeliness, knowledge At any given time 20-25% of overall intake is coming from online. Areas of improvement: call abandonment rate, wait time We launched the new case management model (aka the "Resident Success Team"). This is the proactive arm of 311 who prevents calls, prevents shut-offs, and gets referrals for wrap around services/ support. This team also continues to facilitate the Supporting South Bend Community Meetings {"\ City of South Bend • .. ~ .' Innovation & Technology
Resident
Success Team
Stats
• 871 proactive calls
• 122 in -person
appointments
• 56 non-city applications
submitted
• 92 new enrollments in
City Programs
• 61 Referrals to partners
• Focus on: (1) Households
in need (2) New resident
move-ins
•
City of South Bend
Innovation & Technology
Salt Lake City, UT came to visit us to
shadow 311, see our knowledge
management system, and discuss
meeting support software.
SCHEDULE AN
EXTRA PICKUP
Where improvements can be made in this process
\\f\lOlllb,
,a I I La.\
...,dP _.-: ,1,
/ V''j lt:u1
\\1ht !l $f4..\'
till( 'f""i<IV!;, a.t
tu.,)
I&T Highlights -Customer Experience ( CX) We digitized, modernized resident-facing forms and processes For 311/Utility, we tackled the Utility Start Form, Termination Form, Account Dispute Improved the SBARC adoption application and backend tracking Improved the APRA process for both residents and Legal We are piloting a queue management and scheduling system ahead of new City Hall We expanded and improved the website and trained our users Project Examples: GVI, MLK, Fusion Fest, Sense South Bend Improved governance, accessibility, documentation, and training City of South Bend "' ; Innovation & Technology \,is-, .. -.~ South Bend Group Violence Intervention -·--·~-= ~,.. A U"iled Voi« Again.SI Vlolmc\' OUrStralqy IS) @) ~ e ~ PRESENTED BY Our T~;uu & Pa1t11eu ■M:" ---:s•-• • 1w;;; -X =£ ---\j!Zllilll, -{~\ City of South Bend ...... ~--·-~-,-.-1;; " • _ . ' ... ,' Innovation & Technology : • ...._...._, ·: • . . ~ ~ -rrc ®
....
South Bend Municipal Utilities
Terminatlon RequC'st
,•· ·,, City of South Bend -Resident
f J Services ,".'
Accountlnform.ttion
.. ,····~ ~__,...,.._,,,,,..,.. ' r ~..,·•r I ".«.y1•,.lo,f,'.>'l " ~"°', .. n,, -~-••• 'I ,..., ~· "'
(.,, ""''""'"<.._..,....,, ... , ... ,
I<" ">till•'• ,,_,, ""~ ><:d '""•"'.,."' .,-•• ..._.:,..;.»d' d Pul•.b<-··(,_...,lr,I•
City of South Bend
Innovation & Technology
Dispute Form
SOUTH BEND ANIMAL RESOURCE CENTER
521 Edip~ Place, South Send, IN 46628 Phone
(57111) 235-9303; h x: (574) 235-7611
Enutt; UM'Sf!WYShbfcdin I Q'f
Pet Adoption Application
YOUR INFORMATION HOUSEHOLD INFO PET INFO VET INFO SUBMIT
To ensure that thrs adoption Is in I.he best Interest o1 you, your family, and the animal you sdect, w-c ask that
you answe, the followu,o quest.ions completely and honestly.
Adoptable an,m,Jfs CM1 br found befc gn fttFiodt:r
Type of animal are you looking to adopt: •
Name•
City of South Bend
Innovation & Technology
Name of animal you are looking to adopt: •
...
311 <tJ
Tcrmm<lt,,n ,•Utilit
Account DI~pute
To improve resident experience and
reduce high call volume, Digital
Services and Customer Service have
tackled inefficient processes one by
one throughout 2024.
a Account Dispute "''
2074-07-23
202408-12 4cco11n1Mollllu ar-.,, a
4111111,u,,i, ,,,a.oe
l>kon•N11,.b••· '~ 4-C 9].
.. ■ Legal Department APRA Requests Home t Ne-1, ® P:,qe Jf>'ddS if;! An3,yt1(S 2024 A.PRA ,WRA Doc ,rn-:nts _ list Submitted APRA :r? Requests ~ POFf R<qu :-;;ec,,:/eb•" Activity @ Hom, ;ti'r~~-~ ;.:.; .• ~.---,1" ::..._0 ~\~ 'f:1 -~ 'i! '"I ,,. :::\. I'~ /5.,<, ~--~ ~:# II 2~",:_'_;<(, City of South Bend Public Records (APRA) Request All frelds marked with· are required and must be lilted. I hf-ln,1i1<J•M Au Ms IO P11blit. ~E'I O'th An Af'lo'-A goo,<·/.,., fl·.~ p ''Xf'h 1(1 oh1 ,11•1 ,,. Cl'\~ to ;l'ub,:, r :XOHh t,om ti',· Cr,, ToH'QL~'>f c .. blic "ec.o'd!.. ,ou nll/St ~Ii ,X,t tnl"C,rv s Re<ords Re(ni't'St fo, m bt-lo· ... c:c, TOOreintonn.JtlOl"'~.1"1.e·•1s,1 C1tv of Soutn ~ncl Acce,s ro Public Rt-eor(kAcl !".APRA·)~ City of South Bend Innovation & Technology I&T Highlights -Internal Modernization We are replacing or adopting new systems for Departments We just completed the Neighborhood Software Selection (aka Accela Replacement) and will start implementation shortly We are researching new VPA booking software (Flybook Replacement) to improve resident recreational experiences We expect to complete the UKG Ready Implementation by the end of the year We leveraged generative Al to create time-saving tools IDA: The Internal Department Assistant The South Bend Translation App i"', City of South Bend ' .. ' Innovation & Technology
Meet our bot,
IDA
0 I DA Chat About
lOl. ~:Otl PW
• To sign on to the benefits portal follow these steps.:
1. Visit the Website: Go to www.benmress.com/cosb-
2. Username: Your username Is the first let1e< of your first name aod your entire last name.
3. Pauword: Your password ,s the last 4 d191ts of your social secunty number.
~{)6PM
How do I sign on to my benefits portal?
IDA is our "Internal
Department
Assistant" who we
are training to know
everything about
financial policies,
benefits, and IT
resources/policies
for our employees
For any addrt10nal help. you can contact the Human Resources Department at 574-23S-9217 or email
humanresources@southbend1n.gov.
•
City of South Bend
Innovation & Technology
•
hJrt,eo
Thank you for your feedback!
Feedback Is anonymous and helps us Irnprove IDA.
!DA L:OIJPI-I
You can contact the Helpdesk at 574-245-6000 or via ema,I at support@aunatyt1cs.com
Thank yo1..1 fo1 your feedback!
Feedbaci,,. ,s anonymous and help5 us improve lDA.
Translation App -Internal Launch
0 lr.iml,monApp
n,,Jm,I< ,nt,,,i
~ (oSll<->AIWottl ; 1 -> ~ -::: <-i:, I ,8,
~ City of South Berni I Jnnlll'!IUori& Tl'"Clmolog.
r.enerauwAI Plan (lntrrnal, Drafr}
Contt.>nt.s
.___ .. _,IJ....,...,,.,~\., ...... ,.u..,11.
""""'t,,,,Doc""'"'°(Rr,t,OM(l
n,,t,_,,.,...,...,,....,l,.,:,,l.:>oU
a.-.i, ....... u..-o1G.MI
c..,_..~......,c.-..••1,,,,-.i.r.~
~•-"-•r~~,~
Abol•tlhisOocumtm(H.AIJMEJ
:::.:.=.:=; :~::·.::-·:: =:::::::.:~....:~1-.. .....,_ .. .,...., ........ _,_,o,,..-~,.4"..,~-•~-•-""''"""'"""""""
n,. .. ..,,...,1,.-,_...-,~w"""""'"~co,,,.,iy....,...,.....,.,..,ioc,..,,,,.,.,.,,.,.,_........,, ,,. ................. .,,,,...-b<, ... , .... ,n.,, .. _, __
'. :~::;,.,~i';..":,~!7'..:,""•"""~Ms..wo,, .. Al • 1n...,,...._,,,.._.,,_,....i .... .,.,....,..u.nl.:.CA,1,_,.,
City of South Bend
Innovation & Technology
lr,n1.,,,. <>flrnt
~ Cft\BGanA!Wrirll 1 1 ->' • C::: "'.; I ,8,
Plan de !A GeneratIva (lnlcmo Borrad<>r)
(_ ..... __ ,,_ ... ,_ .....,, ....... -,~
,..., ... _ ... ; ____ ........ -.. --~ ...... --...... -. ::---•:7•u.---.,_1,;1-•--""' .. ""°!0l<o·• '::: ... -====--=► ,...... ... ,:r.:.::-\.: :-"'•-.....,. ..
,_,.....,_..,,,,.,_,.,.oa>o<1_r,o,o•-ao10.--,,.,,,,_..l<on1._,.,.._,,_ :.--:;:::::.;:;::;~~=•:::::-:..: __ •loo-dolOCa.-
How do I contact Helpdesk?
We collected essential feedback from residents Build the Budget Citywide Survey 2024 We evaluate pilots, programs,. and track KPls POET Results-Driven Contract and Parks Safety (Partner: VPA) We make tools for data-driven decision-making Council sidewalk map Updated streets assessment dashboard We deliver meaningful data reports to teams. For example: Service Request Resolution Tracking (Partner: Public Works) Fire Incident Response Report (Partner: Fire) RTCC Footprint and Impact Report (Partners: PD) ··-., City of South Bend " ' Innovation & Technology r _: .. .s~!°'~ m & a Performance Management Innovations Our Data & Performance Team developed a schedule of monthly and quarterly reports to engage City leaders with cross-departmental data questions. To the right is the vehicle crash data that both Public Works and Police review to inform infrastructure investments and enforcement activities. A City of South Bend V Innovation & Technology Vtrht(_. c ..... i-0 .. 1.1 B,akd_tt --------CIIIGIM ...., --__ a....-...., ___.. ~ I -· -~-ll -·-·· ]( -·-][ --0.002 0.318 1,947 1,947 ~1 .,. * .... a ,,J.1-, ,f 3 620 22 21 13 8 ... _ .. --· "'"-.. ~--~ ---,_'" ----~--l
{""\ City of South Bend
' ., / Innovation & Technology
Sample: Customer Service Performance
Selected month's average Augus 2024
4.5
Q1 .:..\lerage
-
4.5
-'
Ql Customer Satisfaction
-lo-,,. \\O'-' d you ate ;our !lt,5'1ct:on
with :,our 3• • i:a'I toda~'
Q3 Knowledge
I-low wo..J cl you rir,!i your uMfi~uon
w,m 1'1" ..:n01,,,·t~d91!' ot :he-,!i~r'Ct l\hC
, , I --
City of South Bend
Innovation & Technology
All
4.7 02 Friendliness
-.,ov. wou,:::i ~01,; rJtE your !.!Ii !fild,or,
,•,ith tht-'rie-rdl•r<~!i! c• :ne etg~r,! "-flO
Q;: Average nano,eo ,our ca '
3.9 Q4 Timeliness
~---1
OS Resolutiori c 1.:•.,
Wu y0 ... rriq.1iH
r,;io!vet1 tod-11·
Lnl t.l::Cl.rl•d
8129i202t. 12 00 00 AM
Q6 First.time ,::. ~Y\.
call
stfll! yourf1rst ~:me
CJI ,rg lbOUt thi!
re,c1,Ht:
0 ✓ Co-designed with power users ✓ Mobile friendly dashboards ✓ Clearer language ✓ Linkable formats Available Data & Resources e.u.~u ;:r!] \l,r,,,,fl;ut Cr•ITW'0.0 ftM!d.,11.JOfltl 'Sm.tpli lld.Jtl"d1'1011tht-,, Poli1rl)jl1ttfo•rn½ ~ v,-11end•le-."l!'ldJl.tonl)Ol!(f'ddl.JIOl)I(\ It~, l,l;,11 "'(' 1,Ctd,e1"h,(lJ~(Of-.ervKe.V1d!Tl<)ff' ( nmilvll'i Ulis.mhcd ShOO!IOP g l/,f'W<':,t,Of'11(UO~~evtct1nu; >OhObpol'-rh1 :fat.1,su~tedmor,thfy ~ ft V•ll:Wl~U'>f"QIFmcf"lnr•dent 'I.II H1,nAri11 tl.ottdmonth1v --~ City of South Bend • " ' Innovation & Technology l&T Highlights - A Smart, Accessible City We are embracing sensors and public technology for better results. Automated Vehicle Locator Upgrade (AVL) Sense South Bend air quality project Broadband speed tests with Notre Dame ADA, multi-lingual kiosk procurement South Bend Open WiFi Expansion -22 Access Points across 19 locations We are investing in technology for all. Affordable Connectivity Program Grant work took St Joseph County from 29% program uptake to 45% program uptake. 11 K + residents were engaged throughout this project across 48 events. Pl TE partnership with SBCSC serves roughly 600 students South Bend Connectivity Coalition /~_\ City of South Bend '."' ; Innovation & Technology
AVL for Improved Vehicle Tracking/Management
WT524
\/~HI t •~)lf:IFOR! TRANS ONN!:l. .. 21MPH Jt l1MITI
9 West Angela Boulevaro Soum Bend IN 46617 0
pQ.202483 AM
• COUNCll QA ~
• En Route LINCOLN MANOII
~ Sensors
City of South Bend
Innovation & Technology
(4\SENSESB \:2,J AI Alm
AirView-
0-12 Good
Unhealthy for
SfflsJttv.Croups
Untw<hy
v.t}'Unhe.ith)'
Hazardous
···•··, City of South Bend
.. • Innovation & Technology
Real Time Air Quality Map
By Sense South Bend
• ;;r
..... .
;;
Pubhc Devices •
1n<1,an vmeoe
Q
lW'i'Cl((NttAM ~ILLS
-· ·-· --· -----We are bridging transportation gaps. Commuters Trust Employer Program for 14 current employers Community Nonprofit Partner Program (CNPP) for 100 patrons across 10 organizations We strive to get more state and federal dollars 10 external grants applied for across several federal agencies, Robin Hood Foundation, Policy2Code We catalyze more learning and training opportunities 600 TRC bookings. The top external users: NIMBA, SJCBGC, SBCSC, Purdue MEP 26 Winter 2024 Upskill SB Cohort participants and 16 current Fall participants. Top certifications: PMP, Comp TIA, Solar manufacturing We partner to envision an innovative region Notre Dame Wireless EDA Tech Hubs Planning Grant for Advanced Wireless (~\ City of South Bend ' .. • Innovation & Technology South Bend relaunches transportation benefit program for nonprofit organizations
We expanded the RTCC Footprint Expansion.
71 new City cameras across 19 locations
1400+ registered private cameras with Fusus
400+ integrated cameras with Fusus (Almost 50 external)
20 new entities onboarded into the Sync South Bend Grant Program
We strengthened our cybersecurity posture.
Strengthened intergovernmental partnerships with CISA and state IOT
Rolled out new tools: MFA for VPN users, new password protection tools, user support, cyber
hygiene protocols
Phishing fail rates improved from >50% of staff to, most recently, <5%
, ..... _ , City of South Bend
1 Innovation & Technology
Base Eligibility
• cal org;iniza • OllS (including both
bL1sine-:;se.s and non-profits)
Priority Eligibility
• Applicants i ·gh priority zones
Re<juirements
• Complete a s· e isit with pa ner
sec • vendor 'o as~es5 eed~ or
con·irm purchase of ~~
• Sign legal agreement wi I the City
Connect ca eras to Soot Bend's
eal Time Cri e Center ( TCCi
We are improving IT and data policies to secure our workforce and residents. Annual data inventory and governance cycle Annual hardware refresh Remote access policy update New generative Al policies + training resources to staff New Enterprise Software Management: Documentation, RACls, better vendor maintenance norms We are keeping up with ever increasing technology demand and user needs 3K Helpdesk tickets collected and addressed so far in 2024 600 new City users created and supported in 2024 -large due to the UKG ready implementation! We are procuring technology for and outfitting new City sites! MLK, Seitz, Station 8, New City Hall {~: City of South Bend ',: " Innovation & Technology ;'::;._\ City of South Bend ~. -1 / Innovation & Technology
••• • City of South Bend
" 1 Innovation & Technology
We partnered with peer cities to learn and collaborate.
• Long Beach (Focus: One Stop Shop, Digital Services, Digital Equity/Smart City
projects)
• Syracuse (Focus: Data & Performance, AVL, IT project management)
• Salt Lake City (Focus: 311, Engagement/Meeting Tech)
We embarked on several focus areas for 2024:
• General Leadership Training
• Cybersecurity training and certifications
• Product Management Training+ Coaching
• Low Code
····\ City of South Bend
1 , ' Innovation & Technology
/~i City of ~outh Bend ' : ." Innovation & Technology 2025 Projected Activities Our plans for next year based on Department requests, upcoming opportunities f'~\ City of South Bend '. "",' Innovation & Technology
Where do our 2025 projected activities come
from?
• Department Partners. As an internal service department, I& T meets
with Departments at the beginning of budget season to understand
high level technology goals for the following year. Resident goals
drive their goals. Their goals are our goals.
• Ex: Neighborhood Software, PD transparency
• External Opportunities. We see and prepare for opportunities
coming down the pipeline: grants, legislation, new standards, City Hall
• Ex: grants, ADA compliance laws for web
• National Best Practices. As centralized IT /data/digital shop, we
identify opportunities for improving tech governance, mitigating risk,
becoming more efficient
• Ex: Citywide MFA, business continuity plans
.... ~ City of South Bend
... ·' Innovation & Technology
2025 I&T
Projected
Activities
Highlight of current
plans with
Departments
Note: not a
comprehensive list
A City of South Bend V Innovation & Technology
• Enterprise City camera expansion across parks, offices, sites, intersections
• Continued RTCC footprint expansion via private partnership integrations
• Digitize/automate more city programs and processes via low code suite
• New City Hall:
• One Stop Shop experience
• Tech: meeting rooms, scheduling tools, security, etc.
• Major improvements to internal workforce experience:
• Single sign-on for workforce
• Internal Department Assistant (IDA) launch and refinement
• Updated IT orientation, resource materials
• Improved cybersecurity: More staff training and certifications, incident
response plan, business continuity planning, 10-year Cybersecurity Plan
• Improved customer experience (CX) and access: New VPA booking software,
neighborhood-based payment kiosks, SMS emergency notifications, GenAI
chatbot
• Modernization/software implementations: neighborhoods, enterprise
permitting, Cityworks AMS, Cartegraph, AVL upgrade + more
• Continued data, transparency, program evaluation support across city teams
• Digital Equity Work: More training for seniors and Spanish language learners,
internet safety; hardware support pilot; continued facilitation of the
Connectivity Coalition, state grants
• Continued improvement in enterprise product management and software
support
Budget Summary 2025 I& T proposed budget ,~': City of South Bend \: .; Innovation & Technology Line Item Example Guardian Care Microsoft E3 0365 --eTix VoIP Licensing 311 Travel Marketplace. city Amount 10,000 246,675 75,000 38,000 15,000 24,000 ;~\ City of South Bend '--;' / Innovation & Technology --__.._......,_,. ~ -' Allocation Method 100% Police By license 100% Morris Bynum phones 311 Allocation Admin Allocation • I& T's budget is comprised of the budgets of all other departments. We begin each budge~ season taking inventory of all tech operational costs ana new needs across the city to put it our budget. • Every line item in the I& T budget is assigned an equation based on how that line item is consumed across Departments. See examples to the left. • Note that some line items are fully dedicated to certain departments and some are shared or "enterprise" resources. • Different I& T staff (individuals and teams) have cross-departmental equations associated with them based on projected amount of support that role provides to that Department.
01 Mayor's Office
02 City Clerk
03 Common Council
04 Administration & Finance
05 Legal Department
06 Public Works
07 Innovation & Technology
08 Police Department
09 Fire Department
10 Dept of Community Investment
11 Venues, Parks & Arts
/""'\ City of South Bend
. " ; Innovation & Technology
Category
Salaries & Wages
Fringe Benefits
Supplies
Education & Training
Other Services & Charges
Printing & Advertising
Professional Services
Repairs & Maintenance
Travel
Capital
Debt Service Interest & Fees
Debt Service Principal
Grand Total
_ ........ ;,,\. City of South Bend
~· -2 Innovation & Technology
2024 Proposed
3,402,749
1,414,429
663,850
67,000
77,550
16,500
646,260
5,840,569
35,000
93,470
788,983
13,046,360
2024 Adopted Budget 2025 Proposed Budget
(1,109,306) (1,180,862)
(492,180) (510,538)
(876,100) (941,725)
(47,995,436) (51,740,915)
(1,731,678) (1,807,343)
(109,085,221) (114,600,084)
(13,046,360) (15,011,232)
(51,624,354) (55,143,126)
(43,376,051) (43,644,774)
(50,441,990) (25,092,977)
(31,651,661) (32,566,863)
2024 (Amended) 2025 Proposed
3,402,74 3,532,08 3.8%
1,424,92 1,510,83 6.8%
795,51 6.9%
96,48 67,00 0.0%
292,40 324,03 317.8%
20,97 15,00 -9.1%
2,144,39 1,075,00 66.3%
5,890,99 7,005,53 19.9%
50,73 35,00 0.0%
93,47 71,63 -23.4%
856,41 665,60 -15.6%
15,069,071 15 011232 15.1%
• Differences between the 2024 proposed (13M) vs amended budget (15M) • All City Hall Tech and Tech Install Services • Neighborhood Software • What's drivin_g the ~2M increase between proposed 2024 and proposed 2025? • Hardware + install City Camera expansion • Increased Cloud storage and back-up costs • New Software/Tech: Workforce SSO, VPA booking/recreation solution, AVL • General increases in annual software fees • New Cybersecurity services and investments ~-, City of South Bend ' .., :1 Innovation & Technology 2 higher than 3% raises + Title Change Old Title Customer Service Liaison New Title 2024 cap Customer 50,742 Service Liaison II Proposed 2025 cap 54,000 Why? Reward and retain high performers. ;~\ City of South Bend ' ... / Innovation & Technology % increase 6.42%
More information: Public Sector IT Budgets
• Gartner Forecast on Government IT Trends and Budget Growth
• 3 Key Priorities as State and Local Gov IT Budgets Grow
• Deloitte study on IT Budget benchmarks across industries
• Education & nonprofits: 4.54%
• The 2025 proposed budget puts us at a little over 4 %
(""\ City of South Bend
\:, .1 Innovation & Technology
Questions?
Please ask now or follow-up via email
driedl@southbendin.gov
/''\ City of South Bend
'. ~ .:: Innovation & Technology
Appendix More information . ~ City of South Bend '\ ".'.· 1 Innovation & Technology I& T Budget Growth vs I& T Budget Ratio Growth 14 12 10 8 6 4 2 0 2017 2018 2019 --1& T Budget (Millions$) .i~\ City of South Bend ' .... ' Innovation & Technology 2020 2021 2022 2023 --1& T Budget as% of City Budget 2024
_ ....... \ City of South Bend
450
400
350
300
250
200
150
100
50
0
.. 1 Innovation & Technology
Tech Demand Growth (Chart 1}
2017 2018 2019 2020 2021 2022 2023 2024
-#l&TFTE -cameras -WAPs
Door Access Controls -software programs
More Reading -I&T Reports & Background
• You can read a case about the creation of our Department
• Link to the Department's Medium Blog
• Transparency & Performance Page
• Commuters Trust Site
•""\ City of South Bend
• ~ ' Innovation & Technology