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Home My WebLink AboutSBStat 2023 - Q1 NeighborhoodsSBStat |Neighborhoods 2 0 2 3 Q u a r t e r 1 | A p r i l 1 1 , 2 0 2 3 C i t y o f S o u t h B e n d Citywide Performance Management Empowerdepartments Design services Focus on data 1 4 2 3 Improve residents’ lives Participants Purpose in the Stat meeting Project Leads , analysts, and other key staff •Lead discussion on assigned projects •Contribute with ideas, knowledge on data sources, and suggestions for improving performance Mayor & Department Heads •Share ideas, ask questions, and contribute to discussion on strategy and performance targets, •Assign next steps to relevant members of their department/teams Stat meeting structure & cadence •The Mayor’s Office sets the agenda for the meeting •The Business Analytics team schedules the meeting each quarter and invites attendees •The Business Analytics team documents all action items discussed during the meeting and assigns each item to the appropriate City team The purpose of SB Stat is to bring the most powerful people in the City –the Mayor, Department Heads, and key staff –into a room to use data and take action on some of the City’s most pressing challenges SBStat 2023 Neighborhood Portfolio Summary Project Project Objectives Status Best Practice Review –Teacher Home Buying Assistance Programs Evaluate best practices on government programs that attract/retain teachers through home purchase incentives Performance Management –Increase Assistance Uptake Analyze assistance programming uptake and conduct pilots to increase financial assistance for vulnerable residents Strategy Development -Optimally and equitably place new lights Establish funding strategy and timeline for filling the City’s street light gaps Strategy Development –Evictions Monitoring Monitor eviction trends and learn how to identify at-risk households before eviction filing Strategy Development –Explore new models and programs to improve sidewalks Evaluate applying liens on properties to generate additional City revenue to improve sidewalks Strategy Development – Develop MWBEs for local NAICS gaps Conduct market gap analysis on key industries Legend Project on schedule Project delayed Project under consideration / no project timeline Project cancelled SBStat 2023 Today’s Agenda I. Data summary + action plan on quarterly KPIs -LED Survey Summary II. Deep-dive on select projects and challenges -Strategy Development –> Evictions Monitoring -Best Practice Review –> Teacher Home Buying Assistance Programs III. Celebrating our values SBStat 2023 Data summary + action plan on quarterly KPIs Summarizing data points and statistics from the past quarter related to core operations SBStat 2023 Neighborhoods Stat KPIs Type of performance measure How we measure success Desired outcome How the metric aligns with the City’s values PASER Rating Service Quality Percent of lane miles with a PASER rating above 6 Street quality is equal in neighborhoods across the City Excellence Street Light Satisfaction Efficiency Percent of residents satisfied with lighting in their neighborhood Residents have the lighting they want in their neighborhood Innovation Traffic Calming Output Number of traffic calming projects completed in 2023 Streets are safe for vehicles, cyclists, and pedestrians Accountability Equal Service Performance Service Quality Percent of service requestscomplete on time by census tract and income Residents receive the same quality and number of services regardless of location or other demographics Inclusion Assistance Uptake Outcome Number of eligible residents receiving financial assistance (UAP, ACP, etc.) Vulnerable residents receive the financial assistance they need Empowerment Neighborhoods Stat KPI Summary SBStat 2023 LED Survey Overview KPI -Percent of residents satisfied with lighting in their neighborhood •Survey goal: 50-100 survey responses throughout the city to understand residents’ feelings about lighting density in their neighborhood, evenly spread across Council districts. •In the survey residents rated their level of agreement with the following statements: •The street lights are not bright enough for this area •The street lights are too bright in this area •There are not enough street lights in this area •There are too many street lights in this area SBStat 2023 KPI ReviewPercent of residents satisfied with lighting in their neighborhood SBStat 2023 KPI Review Percent of residents satisfied with lighting in their neighborhood Data Summary •Most survey respondents feel there are not enough street lights in their neighborhood, aside from residents in District 4 and to a lesser extent District 3 •Most survey respondents feel street lights are not bright enough, which indicates there is not negative views on street lights with LEDs Residents that agree with the statement, “There are not enough street lights in this area” SBStat 2023 Taking Action The problem Gap analysis key findings –focusing on residential areas, the City has a streetlight gap of: •618 (with all gaps filled higher than 150 ft) •348 (with all gaps filled higher than 250 ft) Outcome metrics •Percent of residents satisfied with lighting in their neighborhood •Number of street light gaps higher than 250 ft in residential areas Decision Points for the Mayor •Resident and Council engagement –is there need for additional resident engagement here? •Timing –do we want to fill our gaps with new street lights? If so, when do we need to work with the electric utility to make that happen? SBStat 2023 Deep-dive analysis & discussion Diving deep into a few key initiatives being undertaken to improve city performance •Strategy Development –Evictions Monitoring •Best Practice Review –Teacher Home Buying Assistance Programs SBStat 2023 Strategy Development –Eviction Monitoring Monitor eviction trends and learn how to identify at-risk households before eviction filing Defining the problem Problem Statement Residents with the lowest incomes –those most at-risk to short-term financial shocks –often need assistance to avoid eviction. Evicted residents are more likely to become homeless, face long-term residential instability, and increased emergency room use. How might we… •…use data to assist residents before they are evicted from their homes? •…use data to inform eviction prevention policies? Outcome Metric(s) •Number of evictions in South Bend •Number of residents accessing financial assistance from public assistance programs SBStat 2023 Eviction filings by year Evictions increased by 58% in 2022 compared to 2021, and increased by 132% compared to pre-COVID eviction filings SBStat 2023 Eviction filings by Month Eviction filings begin to increase in the back half of 2021 and have continued to climb since Top Evicting Landlords •Preliminary look at which firms are likeliest to file evictions notices •Not necessarily indicative of 'worst' behavior as this does not reflect their client size •Better measure would be eviction filings/unit Eviction Filing Heat Map Notes on data •Map compiled from prior data on eviction filing locations •Each hex is aggregated number of eviction filings in the area •Darkest hexagons are triple digit number of filings while lightest hexagons reflect single digit values Key Takeaways •Greater number of evictions has been broad based, not concentrated to single area •Specific set zones have consistently high number of evictions 2021 Evictions Map 2022 Evictions Map SBStat 2023 2021 Evictions Map SBStat 2023 2022 Evictions Map SBStat 2023 Discussion questions before closing out the topic 1.We need lots of data to create predictive models –what data sources do we have that may inform eviction prevention in South Bend (e.g.Enquesta utility data)? 2.How might we help residents that are close to eviction? What programs or resources should be in the City’s eviction prevention toolkit? SBStat 2023 Best Practice Review –Teacher Home Buying Assistance Programs Evaluate best practices on government programs that attract/retain teachers through home purchase incentives Defining the problem Problem Statement The Mayor's Build on Our Progress plan includes an initiative to attract teaching talent through a homebuying program for new teachers. In late 2022, South Bend Community School Corp (SBCSC) faced 39 teaching vacancies,particularly in middle schools. How might we… •Attract top education talent to SBCSC using a housing benefit program Outcome Metric(s) •Number of vacant teacher positions in South Bend schools •Rate of teacher retention/year-to-year turnover SBStat 2023 Comparing existing programs Model Program purpose Median House Price Benefit amount/type Timeframe Holland, MI Retain teachers in expensive housing market $306,000 $25k in down payment assistance (8% cost coverage) Loan is forgiven at $5k/year Santa Clara, CA Retain teachers in expensive housing market $1,470,000 Public rentals at below market rates, $30k in mortgage asst. (2% cost coverage) 5 years for mortgage assistance State of Mississippi Attract skilled teachers to underserved schools $156,000 Loan of $6k in mortgage assistance (4% cost coverage) 3 years before loan is fully forgiven State of Arkansas Attract skilled teachers to underserved schools $173,000 Loan of $10k in mortgage asst. (6% cost coverage) 5 years before loan is fully forgiven SBStat 2023 Possible Program Approach in South Bend Selection criteria and requirements Who qualifies? (Eligibility) •Prospective SBCSC teachers and current SBCSC teachers •Home resides in the City of South Bend •Household income must be below $100,000 per year, priority to teachers who are currently renting Who receives priority? (Preference) •Teachers with at least one year of satisfactory evaluations •Teachers currently renting What’s expected? (Requirements) •Remain in home over the duration of the loan •Remain a SBCSC teacher over the duration of the loan SBStat 2023 Program Approach Options Overall scale, cost, and projected impact Program Options Primary Purpose Financial assistance Cost coverage percent for median home Number of teachers receiving assistance Option 1 Attract high performing teachers $12,500 8%8 Option 2 Fill vacancies $6,000 4%16 Option 3 Attract high performing teachers Variable 8%TBD Model assumptions -$100,000 budget -Assistance offered as a loan to be repaid -Financial incentive offered is enough to attract teaching talent SBStat 2023 Discussion questions before closing out the topic 1.Is this program still a need for SBCSC? If so, what’s a bigger need –attracting teaching talent or retaining current SBCSC teachers? 2.Reaction to the overall approach, dollar amounts? 3.For selecting applicants, what is most important? •New teachers to SBCSC vs. current teachers •Screen for high performers •Length of experience •Other? SBStat 2023 Taking Action The problem The Mayor's Build on Our Progress plan includes an initiative to attract teaching talent through a homebuying program for new teachers. In late 2022, South Bend Community School Corp (SBCSC) faced 39 teaching vacancies,particularly in middle schools. Outcome metrics •Number of vacant teacher positions in South Bend schools •Rate of teacher retention/year-to-year turnover Action items •Create project timeline for program development (if needed) •Coordinate with SBCSC leadership on program design, timing, etc. (if needed) •Interviews/focus groups with SBCSC teachers to understand home purchasing barriers, financial needs, etc. (if needed) SBStat |Neighborhoods 2 0 2 3 Q u a r t e r 1 | A p r i l 1 1 , 2 0 2 3 C i t y o f S o u t h B e n d SBStat 2023 Appendix section