HomeMy WebLinkAbout03-14-2022 Transparency Hub OverviewC ITY OF S OUTH B END
C ITY T RANSPARENCY, P ERFORMANCE , & A NALYTICS
Agenda for tonight
1 Transparency & Performance Overview –
why it matters and what success looks like
2 Transparency Hub Walkthrough –
open data and public dashboards
3
Civic Engagement & Taking Action –
building tools with residents and creating
feedback loops
33
+Transparency & Performance Overview
01
▪Where you can find information
▪The different components that make up this City service
▪Relevant awards and benchmarks
SB Transparency & Performance
Where is the
City’s
Transparency
Hub?
What is on the City’s Transparency Hub?
1.City Performance Management
2.City Data
3.City Dashboards & Analytics
4.SB UX –Resident Engagement
Public Transparency in South Bend
Making city data accessible and meaningful
Open Data
Portal
City Data Collection
(311, GIS, forms, and
government processes)
Reports &
Dashboards
Resident Engagement
& Co-creation
What does
success look
like?
88
+Transparency Hub Walkthrough
02
•Getting Started
•Open Data Portal
•Public Dashboards
•City Performance Management
•City Strategy & Priority Areas
Public Transparency in South Bend
Making city data accessible and meaningful
City Data Collection
(311, GIS, forms, and
government processes)
Reports &
Dashboards
Resident Engagement
& Co-creationOpen Data
Portal
Getting Started
Public Transparency in South Bend
Making city data accessible and meaningful
City Data Collection
(311, GIS, forms, and
government processes)
Resident Engagement
& Co-creationOpen Data
Portal
Reports &
Dashboards
SB Transparency & Performance
City Performance Management
•City Spending
•Resident Perceptions & Priorities
•City 311 and Requests for Service
Connecting Customer Service to
City-wide Performance Management Framework
Performance Analytics & Transparency
More diverse, outcome-focused metrics to manage
customer service for residents
•SLA Target Percentage
•Service quality by geographic unit
Database (CRM)311 MOUs with
Departments
Residents submitting
service requests (Online or
via 311)
Current quarterly statistics
•Total calls by department
•Service requests by department
SB Transparency & Performance
City Strategy & Priority Areas
•Police Transparency
•Street Conditions
•SB Stat Priority Areas
SB Transparency & Performance
What’s next?
•City spending to minority and/or woman-owned businesses
•Fire operations
1616
+Taking Action
03
•Civic Engagement
•Strategic Initiatives: Build the Budget, Utility Bills, Lead Safe South Bend
•Custom Neighborhood Reports
•Ways to give feedback
SB Transparency & Performance
SB Transparency & Performance
Custom Neighborhood Reports
SB Transparency & Performance
Other ways residents
can give feedback
C ITY OF S OUTH B END
C ITY T RANSPARENCY, P ERFORMANCE , & A NALYTICS