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Home My WebLink AboutSBStat 2022 - Neighborhood Stat Q3 + Q4SBStat | Neighborhoods 2 0 2 2 Q u a r t e r 3 & 4 | 1 1 / 1 5 / 2 0 2 2 C i t y o f S o u t h B e n d Citywide Performance Management departmentsEmpower servicesDesign dataFocus on 1 4 2 3 1.Make the basics easy 2.Deliver good government 3.Invest in people and places Our Process: Our Goals: residents’ livesImprove SBStat 2022 Today’s Agenda I. Data overview from previous Stat meeting II. Deep-dive analysis & discussion -Streetlight Gap Analysis-2022 Community Survey Overview III. Celebrating our values SBStat 2022 Neighborhood Stat Portfolio Summary Status of SBStat projects in the queue for 2022 Project Brief Description Develop Climate Action Plan performance management framework Measure current, establish target activities to get to 2025 identified target numbers Develop long term plan for electrical vehicle charging station locations Best practice case research; Resident engagements/surveys; list of proposed locations Improve the resident experience in Neighborhood Services processes BI-informed outreach campaign; pre and post surveys Maintain guidelines on City business incentives and track performance indicators Dashboard that tracks performance indicators on private partnerships Optimally and equitably place City lighting Best practices re: analytical models for equity; final plan for new lighting installations Leverage delinquency and code data to find best eviction prevention intervention window Predictive analysis project informing a 311/EEE pilot SBStat 2022 2022 Portfolio ProjectsQ3 & Q4 review Project Brief Description Develop Climate Action Plan performance management framework Measure current, establish target activities to get to 2025 identified target numbers Optimally and equitably place City lighting Best practices re: analytical models for equity; final plan for new lighting installations Data overview from previous Stat meeting Summarizing data points and statistics from the past quarter related to core operations •Sustainability •LED Upgrade •Streets SBStat 2022 Project Update 1 -Sustainability Performance Management •Participating cities will receive a six-month acceleration program including executive education and individualized city coaching and consultation. •Vision Statement •Theory of Change •Slated for 2023 Strategic Stat SBStat 2022 SBStat 2022 Quarterly Metrics Review Key Performance Indicators SBStat 2022 Deep-dive analysis & discussion Diving deep into a few key initiatives being undertaken to improve city performance •Streetlight Gap Analysis •2022 Community Survey Resources + Next Steps How might we optimally and equitably place City lighting? SBStat 2022 Meeting objectives 1 Project Background Why we’re doing the project and what we’re aiming to achieve 2 Streetlights Gap Analysis Assess lighting quality across City to find gaps of inadequate lighting and propose plan to fill all gaps 3 Next Steps Determine timing for resident engagement tactics in context of ongoing LED upgrade and other resident engagement efforts (cameras, comprehensive plan update, etc.) 15 + Project Background 01 ▪Current State Overview ▪Resident Satisfaction ▪Streetlights Geographic Breakdown AEP 71% City 29% Streetlight Ownership 2,534 2,695 1,940 2,353 1,453 1,471 - 500 1,000 1,500 2,000 2,500 3,000 District 1 District 2 District 3 District 4 District 5 District 6 - 500 1,000 1,500 2,000 2,500 3,000 District 1 District 2 District 3 District 4 District 5 District 6 AEP City of South Bend Street Lights by Council DistrictStreet Lights in South BendCurrent State How satisfied are you with the adequacy of streetlights in your neighborhood? 19 + Gap Analysis 02 ▪Objectives –what we want the analysis to achieve ▪Methodology and assumptions ▪Walkthrough ▪Key Findings SBStat 2022 What do we want to achieve?Analysis objectives •Assess lighting quality across City to find gaps of inadequate lighting and propose plan to fill all gaps •Create a GIS map that features data layers for the following datasets: •street light gaps, •Equity Index raster math •all crimes (violent and nonviolent crimes) •point locations of vehicles hitting pedestrians, •median income, and •polygons of community assets (i.e. parks, commercial corridors, etc.) •Rank neighborhoods / census tracts based on performance in equity index to prioritize neighborhoods for streetlights investment SBStat 2022 Methodology •A circular buffer radius is placed around each streetlight as an analog for light coverage •Majority of conditions recommend 125’ radius (250’ spacing) •This includes AEP-owned and City-owned streetlights •Analysis then calculates the number of street lights needed to fill any light coverage gap higher than City-determined target Notes 1.Analysis does not evaluate streets that are not maintained by the City (i.e. state routes, bridges, etc.) or are outside City limits 2.Analysis focuses on streetlight needs on residential streets and does not evaluate streetlight needs on more rural or industrial streets near City boundary 3.Action threshold can be set to prioritize largest light gaps 2,141 1,527 1,121 806 618 507 446 387 348 0 500 1,000 1,500 2,000 2,500 3,000 3,500 4,000 0 50 100 150 200 250Number of New Streetlights NeededDistance Between Estimated Lit Areas (ft) Threshold setting based on length of lighting gap 23 + Taking Action 03 ▪Resident engagement strategy ▪Next steps SBStat 2022 RecommendationsLevel 2 -Consult Residents RecommendationsLevel 3 -Involve Residents Council-Mayor Taskforce or Steering Committee Walking tours with Council Members, community stakeholders Neighborhood-level surveys (too bright, too dark, etc.) GIS Survey123 Tool Invite public comment on gap analysis (web page, dashboard, etc.) Resident Engagement Strategy SBStat 2022 Taking Action Streetlight Gap Analysis Project Objectives •Assess lighting quality across City to find gaps of inadequate lighting and propose plan to fill all gaps Key Findings •Focusing on residential areas, the City has a streetlight gap of: •618 (with all gaps filled higher than 150 ft) •348 (with all gaps filled higher than 250 ft) Next Steps •Rank neighborhoods / census tracts based on performance in equity index to prioritize neighborhoods for streetlights investment •Incorporate existing backlog of street light requests Decision points for the Mayor •Resident and Council engagement –who is taking the lead and when should we start? •Budget impact -what data do we need to understand the budget impact of this need? SBStat 2022 Discussion questions before closing out the topic 1.Which team will take the lead on resident and Council engagement? When should they start? 2.What data do we need to understand the budget impact of this need? SBStat 2022 Community Survey Results Overview Agenda 1 2022 Community Survey Background–why it matters and what success looks like 2 Data Summary and Recommendations – who took the survey and what did we learn 3 Civic Engagement & Taking Action – building tools with residents and creating feedback loops 3131 Background on the 2022 Community Survey 01 ▪Where you can find information ▪The different components that make up this City service ▪Relevant awards and benchmarks SB Transparency & Performance See results from the 2022 Community Survey at: southbendin.gov/communitysurvey/ Why the community survey matters •Strategic Planning & Investment. The community survey gathers responses from residents to evaluate performance of City services and resident priorities to inform decision-making and strategic investment. •Statistically Significant Data. The community survey is administered by a third-party vendor to a statistically significant random sample of residents. Community Survey Deliverables 175-page report that analyses survey responses and offers trend and benchmarking data 2022 Importance-Satisfaction Rating Where residents think City leaders need to drive improvement over the next two years Resident Insights Dashboard, which facilitates easy access to the 2022 community survey results 34 Data Summary + Recommendations 02 ▪Survey Methodology ▪Demographics ▪High-level takeaways Methodology •A seven-page survey was mailed to a random sample of households in the City. Responses were collected from June to August 2022. •A total of 649 households completed the survey. The results for the random sample of 649 households have a 95% level of confidence with a precision of at least +/-3.8%. •Residents who received the survey were given the option of returning the survey by mail or completing it online. Demographics Residents recommend these priorities for overall City operations over the next two years Residents recommend these priorities for Community Investment over the next two years Residents recommend these priorities for Neighborhood Services & Enforcementover the next two years Residents recommend these priorities for Traffic and Transportation over the next two years 41 Civic Engagement + Taking Action 03 ▪Where you can download data ▪Resident Insights Dashboard ▪Connection to City performance management program Public Transparency in South Bend Making city data accessible and meaningful Open Data Portal City Data Collection (311, GIS, forms, and government processes) Reports & Dashboards Resident Engagement & Co-creation Explore the data at a high-level, including regional and national benchmarks Or dive-deep into the data map to learn how opinions differ across the City Taking Action •Based on benchmarks comparing resident satisfaction to peer cities in our region and cities nationwide, we need to improve. City Performance Management -Develop methods to identify possible geographic inequities in City service delivery using survey data and resident service request data in the City’s CRM -Assign process improvement projects to 2023 SB Stat focus areas SBStat 2022 Discussion questions before closing out the topic 1.Do any of the results surprise you? What City process or issue do you hear about most from residents where we need to improve? 2.What data gaps or data needs do you experience that make it challenging to understand how we can improve? SBStat | Neighborhoods 2 0 2 2 Q u a r t e r 3 & 4 | 1 1 / 1 5 / 2 0 2 2 C i t y o f S o u t h B e n d SBStat 2022 Appendix