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HomeMy WebLinkAboutCommunity Survey Report - 2022 2022 City of South Bend Community Survey Findings Report Presented to the City of South Bend, Indiana August 2022 Contents Executive Summary .................................................................... i Section 1: Charts and Graphs .................................................. 1 Section 2: Trend Charts ......................................................... 52 Section 3: Benchmarking Analysis ..................................... 78 Section 4: Importance-Satisfaction Analysis .................. 92 Section 5: Tabular Data ....................................................... 103 Section 6: Survey Instrument ............................................ 158 Executive Summary 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page i ETC Institute (2022) Page ii 2022 City of South Bend Community Survey Executive Summary Purpose During the summer of 2022, ETC Institute administered a Community Survey to residents of the City of South Bend. The purpose of the survey was to gather resident opinions and feedback on City programs and services. The results will be used to improve and expand existing programs and determine future needs of residents in the City of South Bend. This is the third community survey ETC Institute has administered by the City; previous surveys were conducted in 2020 and 2018. Methodology A seven-page survey was mailed to a random sample of households in the City. Each survey packet contained a cover letter, a copy of the survey, and a postage-paid return envelope. Residents who received the survey were given the option of returning the survey by mail or completing it online. Ten days after the surveys were mailed, ETC Institute sent emails and text messages to the households that received the survey to encourage participation. The emails and texts contained a link to the online version of the survey to make it easy for residents to complete the survey. To prevent people who were not residents of the City of South Bend from participating, everyone who completed the survey online was required to enter their home address prior to submitting the survey. ETC Institute then matched the addresses that were entered online with the addresses that were originally selected for the random sample. If the address from a survey completed online did not match one of the addresses selected for the sample, the online survey was not counted. A total of 649 households completed the survey. The results for the random sample of 649 households have a 95% level of confidence with a precision of at least +/-3.8%. This report contains the following: • charts and graphs detailing the overall results of the survey (Section 1) • trend charts comparing the 2022 results to survey results from 2020 and 2018 (Section 2) • benchmarking data that show how the survey results for South Bend compare to other cities in North Central Region and nationally (Section 3) • Importance-Satisfaction analysis that shows investment priorities for the City (Section 4) • tabular data for all questions on the survey (Section 5) • a copy of the survey instrument (Section 6) 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022) Page iii 2022 City of South Bend Community Survey Executive Summary Interpretation of “Don’t Know” Responses. The percentage of persons who provide “don’t know” responses is important because it often reflects the level of utilization of city services. For graphical purposes, the percentage of “don’t know” responses has been excluded to facilitate valid comparisons with data from previous years. The percentage of “don’t know” responses for each question is provided in the Tabular Data Section of this report. When the “don’t know” responses have been excluded, the text of this report will indicate that the responses have been excluded with the phrase “who had an opinion.” Overall Satisfaction with City Leadership The major areas of city leadership that had the highest levels of satisfaction, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: the overall quality of life in the community (50.5%), the quality of community health services (42.4%), and the quality of local government services (38.1%). Respondents were least satisfied with overall efforts to improve homelessness (13.4%). Overall Ratings of the City The ratings that had the highest levels of satisfaction, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: the City as a place to live (53.5%), as a place to work (50.4%), and as a place to visit (43.9%). Respondents were least satisfied with the City as a place with affordable housing options (33%). Overall Satisfaction with City Services The major categories of city services that had the highest levels of satisfaction, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: the overall quality of fire services (84%), overall quality of ambulance/emergency medical services (83.7%), overall quality of trash collection services (74.1%), and overall quality of parks and recreation programs and facilities (64.3%). The overall maintenance of city streets, sidewalks and infrastructure received the lowest level of satisfied ratings (19%) and was also the top priority for improvement based on the Importance-Satisfaction Analysis. Satisfaction with Specific City Services • Community Investment. The highest levels of satisfaction with community investment, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: overall quality of Downtown (47.7%), the overall appearance of the neighborhood (46.9%), housing quality in the neighborhood (45.8%), and overall quality of new development in Downtown (42.6%). The community investment items residents indicated should receive the most emphasis over the next two years were: overall satisfaction with economic investment coming into the City and overall appearance of neighborhoods. 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022) Page iv 2022 City of South Bend Community Survey Executive Summary • Neighborhood Services and Enforcement. The highest levels of satisfaction with neighborhood services and enforcement, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: the quality of animal control (45%) and City efforts to remove abandoned or inoperative vehicles (27.8%). The two items respondents indicated should receive the most emphasis over the next two years were: enforcing clean-up trash and debris on private property and enforcing exterior maintenance of commercial/business properties. • Solid Waste. The highest levels of satisfaction with city solid waste services, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: timeliness of trash services (83.1%), City efforts to inform about disruptions to trash service (70.2%), and quality of yard waste collection services (69.4%). The two items respondents indicated should receive the most emphasis over the next two years were: what is being charged for trash service and bulky item pick up/removal services. • Public Safety. The highest levels of satisfaction with public safety services, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: the professionalism of fire and EMS personnel (85.6%), the professionalism of City police officers (66.8%), and how quickly police respond to emergencies (60.7%). The three items respondents indicated should receive the most emphasis over the next two years were: efforts by local government to prevent crime, the visibility of police in neighborhoods, and the overall feeling of safety in neighborhoods. • Traffic and Transportation. The highest levels of satisfaction with traffic and transportation services, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: snow removal on major city streets (63.5%), the condition of street signs and traffic signals (61.4%), and the adequacy of street lighting in neighborhoods (51.9%). The three items residents indicated should receive the most emphasis over the next two years were: the condition of major city streets, the condition of streets in neighborhoods, and the condition of sidewalks/curbs in neighborhoods. • Water Services. The highest levels of satisfaction with water utilities, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents who had an opinion, were: the water pressure on a typical day (77.6%), the ease of understanding the utility bill (71%), and the smell of tap water (56%). The two items residents indicated should receive the most emphasis over the next two years were: what respondents are charged for utilities and stormwater management/flood control. • Venues, Parks, and Arts. Eighty percent (80.2%) of respondents have visited a city recreation facility or park in the past year. The highest levels of satisfaction with parks and recreation services, based upon the combined percentage of "very satisfied" and "satisfied" responses among residents 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022) Page v 2022 City of South Bend Community Survey Executive Summary who had an opinion, were: the maintenance of city parks (67.7%), access to parks in neighborhoods (66%), and the number of walking and biking trails (64.5%). The top two parks and recreation services respondents indicated should receive the most emphasis over the next two years were: the maintenance of city parks and the condition of restrooms in public parks. Additional Findings ► Fifty-seven percent (56.8%) of respondents indicated that they do not feel their neighborhood has improved over the past five years, 30.9% indicated their neighborhood has improved, and 12.3% indicated they have not lived in their neighborhood for five years. ► Most (76.6%) of the respondents surveyed do not belong to a neighborhood association. Of those who belong to a neighborhood association, 22% are "very satisfied" or "satisfied" with the city's engagement with the neighborhood association, while 41.2% of respondents indicated they were neutral, and 36.7% were either "dissatisfied" or "very dissatisfied." ► Only 16.8% of respondents indicated they have met the current Mayor of South Bend, and 15.6% have met their Council person. ► When respondents were asked about their primary sources of information about City issues, services, and events, the top responses were local news (74.6%), social media (39.8%), and the City website (30.5%). The top two most preferred sources of information were local news (61.9%) and social media (45.5%). ► Eighty-eight percent (88.4%) of respondents indicated they have access to a smartphone in their home, 68.1% have access to a laptop computer, 53.9% have access to a tablet, and 39.8% have access to a desktop computer. Only 3.1% of respondents indicated they did not have access to any of these digital devices. ► Forty-four percent (44.1%) of respondents “strongly agreed” or “agreed” with the statement, “I can find broadband internet providers in a price that I can afford in South Bend.” One-fourth (25.1%) of respondents were “neutral”,” and 30.9% “disagreed” or “strongly disagreed” with this statement. ► More than half (54.9%) of respondents indicated they had called or visited the City with a question, problem, or complaint during the past year. Most (83.7%) of the respondents contacted the city by phone, and 81.2% contacted 311. 57 Of those who called or visited the City during the past year, 60.8% indicated it was either "very easy" or "easy" to address their issue with the City. Seventy-two percent (72.4%) of respondents indicated that the employee they interacted with was "always" or "usually" courteous and polite, and 62% indicated the employee they interacted with "always" or "usually" gave accurate answers to questions. 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022) Page vi 2022 City of South Bend Community Survey Executive Summary Investment Priorities Recommended Priorities for the Next Two Years. In order to help the city identify investment priorities for the next two years, ETC Institute conducted an Importance-Satisfaction (I-S) analysis. This analysis examined the importance residents placed on each city service and the level of satisfaction with each service. By identifying services of high importance and low satisfaction, the analysis identified which services will have the most impact on overall satisfaction with city services over the next two years. If the city wants to improve its overall satisfaction rating, the city should prioritize investments in services with the highest Importance Satisfaction (I-S) ratings. Details regarding the methodology for the analysis are provided in Section 4 of this report. Overall Priorities for the City by Major Category. This analysis reviewed the importance of and satisfaction with major categories of city services. This analysis was conducted to help set the overall priorities for the city. Based on the results of this analysis, the major services that are recommended as the top priorities for investment over the next two years to raise the city's overall satisfaction rating are listed below: • Overall maintenance of City streets, sidewalks, & infrastructure (IS Rating=0.5767) • Overall enforcement of local codes and ordinances (IS Rating=0.3419) • How well City is planning growth (IS Rating=0.2809) • Overall quality of local police protection (IS Rating=0.2202) The table on the following page shows the Importance-Satisfaction rating for all 10 major categories of City services that were rated. 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022) Page vii 2022 City of South Bend Community Survey Executive Summary 2022 Importance-Satisfaction Rating City of South Bend Major Categories of City Services Category of Service Most Important % Most Important Rank Satisfaction % Satisfaction Rank Importance- Satisfaction Rating I-S Rating Rank Very High Priority (IS >.20) Overall maintenance of City streets, sidewalks, and infrastructure 71%1 19%10 0.5767 1 Overall enforcement of local codes and ordinances 43%3 21%9 0.3419 2How well City is planning growth 39%4 28%7 0.2809 3 Overall quality of local police protection 48%2 55%6 0.2202 4 Medium Priority (IS <.10) Overall quality of parks and recreation programs and facilities 22%5 64%4 0.0800 5 Overall quality of water utility services 12%6 62%5 0.0453 6The process for getting a permit 3% 10 26%8 0.0250 7 Overall quality of trash collection services 9%7 74%3 0.0241 8 Overall quality of ambulance/emergency medical services 8%8 84%2 0.0137 9 Overall quality of fire services 5%9 84%1 0.0085 10 2022 City of South Bend Community Survey: Findings Report ©2021 ETC Institute Page ii 1 Charts and Graphs 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 1 7%6%6%4%4%4%2%2%2%43%36%33%24%22%21%16%12%11%26%34%32%35%24%39%37%20%29%23%24%30%38%50%36%45%67%57%Overall quality of life in your communityOverall quality of community health servicesOverall quality of local government servicesLeadership of elected officialsOverall value you receive for your taxes and feesOverall quality of public schoolsOverall efforts to improve homelessness in City0% 20% 40% 60% 80% 100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)Q1. City Leadershipby percentage of respondents (excluding don't knows)Level of public involvement in local decision‐making and planningCommunication of opportunities for public involvement in City decision‐making and planning2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 2 11%10%9%8%8%7%9%43%40%35%27%27%26%25%23%34%31%28%28%30%29%23%15%26%36%37%37%38%As a place to liveAs a place to workAs a place to visitAs a place to raise childrenAs a place to retire0%20%40%60%80%100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)Q2. Overall Ratings of South Bendby percentage of respondents (excluding don't knows)As a community that is moving in the right directionAs a place with affordable housing options for your household or family2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 3 Q3. How do you feel about South Bend?by percentage of respondents who rated the item as a 1 to 10 on a 10‐point scale (excluding don't knows)12%33%33%15%7%10‐98‐76‐54‐32‐12022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 4 6%5%5%6%35%31%31%27%40%46%38%46%19%18%25%21%Hours that customer service is availableQuality of social media outletsOverall usefulness of City's website0%20%40%60%80% 100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)Q4. Customer Service and Communicationby percentage of respondents (excluding don't knows)Availability of information about local government services and activities2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 5 75%40%31%21%9%11%Local newsSocial mediaCity websiteContacting City directlyPublic meetingsOther0%20%40%60%80%100%Q5. Which of the following are your primary sources of information about city issues, services, and events?by percentage of respondents (multiple selections could be made)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 6 62%46%32%15%9%10%Local newsSocial mediaCity websiteContacting City directlyPublic meetingsOther0%20%40%60%80%100%1st Choice 2nd ChoiceQ6. Which two information sources do you most prefer to learn about city issues, services, and events?by percentage of respondents who selected the item as one of their top two choices2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 7 88%68%54%40%3%SmartphoneLaptop computerTabletDesktop computerNone0%20%40%60%80%100%Q7. Which of the following digital devices do you have access to in your home?by percentage of respondents (multiple selections could be made)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 8 Q8. Rate your level of agreement with the following statement: “I can find broadband internet providers in a price that I can afford in South Bend”by percentage of respondents (excluding don't knows)10%34%25%21%9%Strongly agree Agree Neutral Disagree Strongly disagree2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 9 Q9. Have you called or visited the city with a question, problem, or complaint during the past year?by percentage of respondents55%45%Yes No2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 10 Q9a. How did you contact the city?84%10%1%6%Phone Email Social media In‐personby percentage of respondents who have contacted the city in the last year 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 11 Q9b. Did you contact 311?by percentage of respondents who have contacted the city in the last year 81%19%Yes No2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 12 Q9c. How easy was it to address your issue?29%32%12%18%9%Very easy Somewhat easy Neutral Difficult Very difficultby percentage of respondents who have contacted the city in the last year 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 13 38%25%35%37%19%27%8%12%They were courteous and politeThey gave accurate answers to your questions0% 20% 40% 60% 80% 100%Always (5) Usually (4) Sometimes (3) Seldom/Never (1/2)Q9d. Quality of Customer Serviceby percentage of respondents who have contacted the city in the last year  (excluding don't knows)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 14 37%36%23%22%16%17%6%8%4%2%47%48%51%42%46%38%22%19%17%17%14%15%12%23%25%26%42%58%31%21%2%2%14%13%14%20%30%16%48%60%Overall quality of fire servicesOverall quality of trash collection servicesOverall quality of water utility servicesOverall quality of local police protectionHow well City is planning growthThe process for getting a permitOverall enforcement of local codes and ordinances0% 20% 40% 60% 80% 100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)Q10. Major Categories of City Servicesby percentage of respondents (excluding don't knows)Overall maintenance of City streets, sidewalks, and infrastructureOverall quality of ambulance/emergency medical servicesOverall quality of parks and recreation programs and facilities2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 15 71%48%43%39%22%12%9%8%5%3%Overall quality of local police protectionOverall enforcement of local codes and ordinancesHow well City is planning growthOverall quality of water utility servicesOverall quality of trash collection servicesOverall quality of fire servicesThe process for getting a permit0% 20% 40% 60% 80% 100%1st Choice 2nd Choice 3rd ChoiceQ11. Major Categories of City Services That Should Receive the Most Emphasis Over the Next Two Yearsby percentage of respondents who selected the item as one of their top three choicesOverall maintenance of City streets, sidewalks, and infrastructureOverall quality of ambulance/emergency medical servicesOverall quality of parks and recreation programs and facilities2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 16 7%13%10%8%4%3%2%40%34%36%34%19%17%15%29%25%25%37%37%44%41%23%28%29%21%39%36%42%Overall quality of DowntownOverall appearance of your neighborhoodHousing quality in your neighborhoodOverall quality of new development in DowntownCommunication of plans for development projects0% 20% 40% 60% 80% 100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)Q12. Community Investmentby percentage of respondents (excluding don't knows)Overall quality of new development in your neighborhoodOverall satisfaction with economic investment coming into City2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 17 31%31%24%24%23%21%21%Overall appearance of your neighborhoodOverall quality of DowntownHousing quality in your neighborhoodOverall quality of new development in DowntownCommunication of plans for development projects0% 20% 40% 60% 80% 100%1st Choice 2nd ChoiceQ13. Community Investments That Should Receive the Most Emphasis Over the Next Two Yearsby percentage of respondents who selected the item as one of their top two choicesOverall quality of new development in your neighborhoodOverall satisfaction with economic investment coming into City2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 18 Q14. How important is taking action to reduce or mitigate greenhouse gas emission and adapt to climate change for you?by percentage of respondents (excluding don't knows)36%26%17%10%11%Very important Important Neutral Not important Not at all important2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 19 Q15. How well informed do you believe you are on the effects of climate change?by percentage of respondents (excluding don't knows)29%48%17%5%2%Very well informed Informed Neutral Not informed Not at all infomred2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 20 Q16. In terms of priority, how would you rank the following sustainability strategies for South Bend?73%72%70%67%0% 20% 40% 60% 80% 100%1st Choice 2nd Choice 3rd Choice 4th Choiceby percentage of respondents who selected the item as one of their top four choicesCity should prioritize projects that will prepare my community for future climate emergencies and natural disastersCity should develop programs to make it easier for property owners to be powered by renewable energy resourcesCity should develop programs that provide clean energy and green infrastructure workforce development opportunitiesCity should prioritize programs that assist residents who are most impacted by the effects of climate change2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 21 Q17. Do you feel that your neighborhood has improved over the past five years?by percentage of respondents (excluding "not provided”)31%57%12%Yes No Have not lived in my neighborhood for 5 years2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 22 Q18. Do you belong to a neighborhood association?23%77%Yes Noby percentage of respondents (excluding "not provided”)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 23 Q18a. How satisfied are you with the City’s engagement with your neighborhood association?5%17%41%24%13%Very satisfied Satisfied Neutral Dissatisfied Very dissatisfiedby percentage of respondents (excluding "not provided”)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 24 Q19. Are you aware of development plans for your neighborhood?13%87%Yes Noby percentage of respondents (excluding "not provided”)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 25 9%4%3%3%2%2%37%24%20%18%17%15%36%32%26%25%35%35%19%40%50%54%47%48%Quality of Animal Control0%20%40%60%80%100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)Q20. Neighborhood Services and Enforcementby percentage of respondents (excluding don't knows)Enforcing clean‐up of trash and debris on private propertyCity efforts to remove abandoned vehicles or inoperative vehiclesEnforcing mowing and cutting of grass and weeds on private propertyEnforcing exterior maintenance of commercial/business propertyEnforcing exterior maintenance of residential property2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 26 52%33%28%25%24%10%Quality of Animal Control0% 10% 20% 30% 40% 50% 60%1st Choice 2nd ChoiceQ21. Neighborhood Services and Enforcement Items That Should Receive the Most Emphasis Over the Next Two Yearsby percentage of respondents who selected the item as one of their top two choicesEnforcing clean‐up of trash and debris on private propertyEnforcing mowing and cutting of grass and weeds on private propertyEnforcing exterior maintenance of commercial/business propertyEnforcing exterior maintenance of residential propertyCity efforts to remove abandoned vehicles or inoperative vehicles2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 27 32%25%25%22%10%51%45%45%39%37%11%18%18%21%31%6%12%12%18%23%Timeliness of your trash serviceQuality of yard waste collection servicesBulky item pick‐up/removal servicesWhat you are charged for trash service0%20%40%60%80% 100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)Q22. Solid Wasteby percentage of respondents (excluding don't knows)City efforts to keep you informed about disruptions to trash service2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 28 42%38%23%21%12%What you are charged for trash serviceBulky item pick‐up/removal servicesQuality of yard waste collection servicesTimeliness of your trash service0% 10% 20% 30% 40% 50% 60%1st Choice 2nd ChoiceQ23. Solid Waste Services That Should Receive the Most Emphasis Over the Next Two Yearsby percentage of respondents who selected the item as one of their top two choicesCity efforts to keep you informed about disruptions to trash service2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 29 40%26%21%12%10%10%8%7%7%4%46%40%40%37%30%30%29%24%24%13%13%19%27%25%34%34%49%27%33%27%2%14%13%27%25%27%14%42%37%57%Professionalism of fire and EMS personnelProfessionalism of City police officersHow quickly police respond to emergenciesOverall feeling of safety in your neighborhoodVisibility of police in commercial & retail areasRelationship between police officers & communityFire education programs in your communityEnforcement of local traffic lawsVisibility of police in neighborhoods0% 20% 40% 60% 80% 100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)Q24. Public Safetyby percentage of respondents (excluding don't knows)Efforts by local government in your area to prevent crime2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 30 50%40%38%35%30%21%18%16%7%2%Visibility of police in neighborhoodsOverall feeling of safety in your neighborhoodRelationship between police officers & communityEnforcement of local traffic lawsVisibility of police in commercial & retail areasProfessionalism of City police officersHow quickly police respond to emergenciesFire education programs in your communityProfessionalism of fire & EMS personnel0% 10% 20% 30% 40% 50% 60%1st Choice 2nd Choice 3rd ChoiceQ25. Public Safety Services That Should Receive the Most Emphasis Over the Next Two Yearsby percentage of respondents who selected the item as one of their top three choicesEfforts by local government in your area to prevent crime2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 31 14%12%11%5%7%4%5%6%5%4%5%50%49%41%37%31%32%31%30%29%28%27%18%23%21%23%41%29%40%23%24%23%41%18%15%27%35%21%36%24%41%42%46%27%Snow removal on major City streetsCondition of street signs and traffic signalsAdequacy of street lighting in your neighborhoodSnow removal on neighborhood streetsQuality of public transportation servicesCleanliness of streets and other public areasOn‐street bicycle/scooter infrastructureCondition of streets in your neighborhoodCondition of sidewalks/curbs in your neighborhoodCondition of major City streetsCondition of catch basins in your neighborhood0% 20% 40% 60% 80% 100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)Q26. Traffic and Transportationby percentage of respondents (excluding don't knows)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 32 42%36%34%29%28%23%16%15%13%10%9%Condition of major City streetsCondition of streets in your neighborhoodCondition of sidewalks/curbs in your neighborhoodSnow removal on neighborhood streetsCleanliness of streets & other public areasAdequacy of street lighting in your neighborhoodSnow removal on major City streetsQuality of public transportation servicesOn‐street bicycle & scooter infrastructureCondition of street signs & traffic signalsCondition of catch basins in your neighborhood0% 10% 20% 30% 40% 50% 60%1st Choice 2nd Choice 3rd ChoiceQ27. Traffic and Transportation Services That Should Receive the Most Emphasis Over the Next Two Yearsby percentage of respondents who selected the item as one of their top three choices2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 33 23%17%12%12%11%9%6%5%54%54%44%38%35%32%32%21%15%21%28%26%41%39%38%29%8%8%16%24%13%21%25%45%Water pressure on a typical dayHow easy your utility bill is to understandSmell of your tap waterTaste of your tap waterHow easy it is to resolve billing problemsStormwater management/flood controlWhat you are charged for utilities0%20% 40% 60% 80% 100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)Q28. Water Servicesby percentage of respondents (excluding don't knows)How well City keeps you informed about water quality issues2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 34 43%27%27%25%12%10%5%5%What you are charged for utilitiesStormwater management/flood controlTaste of your tap waterSmell of your tap waterWater pressure on a typical dayHow easy it is to resolve billing problemsHow easy your utility bill is to understand0% 10% 20% 30% 40% 50%1st Choice 2nd ChoiceQ29. Water Services That Should Receive the Most Emphasis Over the Next Two Yearsby percentage of respondents who selected the item as one of their top two choicesHow well City keeps you informed about water quality issues2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 35 18%17%19%11%10%9%5%50%49%46%30%27%21%17%22%22%23%49%50%45%41%11%12%12%11%13%26%37%Maintenance of City parksAccess to parks in your neighborhoodNumber of walking and biking trailsFees charged for recreation programsCondition of restrooms in public parks0%20%40%60%80% 100%Very Satisfied (5) Satisfied (4) Neutral (3) Dissatisfied (1/2)Q30. Venues, Parks, and Artsby percentage of respondents (excluding don't knows)Ease of registering for recreation programs such as classes, trips, and special eventsAvailability of recreation programming in your neighborhood2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 36 31%31%23%18%12%12%8%Maintenance of City parksCondition of restrooms in public parksNumber of walking and biking trailsFees charged for recreation programsAccess to parks in your neighborhood0%10%20%30%40%1st Choice 2nd ChoiceQ31. Venues, Parks, and Arts That Should Receive the Most Emphasis Over the Next Two Yearsby percentage of respondents who selected the item as one of their top two choicesEase of registering for recreation programs such as classes, trips, and special eventsAvailability of recreation programming in your neighborhood2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 37 Q32. In the past year, have you visited a city recreation facility or park?80%20%Yes Noby percentage of respondents (excluding "not provided”)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 38 Q33. Approximately, how many years have you lived in South Bend?by percentage of respondents 9%9%6%6%16%54%0‐56‐10 11‐15 16‐20 21‐30 31+2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 39 Q34. Have you met the current Mayor?by percentage of respondents17%83%Yes No2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 40 Q35. Have you met your Council person?by percentage of respondents16%84%Yes No2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 41 Q36. Do you own or rent your current residence?by percentage of respondents66%34%Own Rent2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 42 Q37. What is your age?by percentage of respondents 18%19%20%22%21%18‐34 35‐44 45‐54 55‐64 65+2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 43 Q38. What is your gender identity?by percentage of respondents50%49%1%Male Female Gender variant/non‐conforming2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 44 Q39. Including yourself, how many people live in your household?by percentage of respondents 25%43%15%9%9%12345+2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 45 Q40. How many people in your household are employed?by percentage of respondents 16%41%34%7%2%01234+2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 46 Q41. Which of the following best describes your employment status?by percentage of respondents 51%11%2%2%28%1%5%Employed full timeEmployed part time Not employed, looking for workNot employed, not looking for work RetiredStudentDisabled, not able to work2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 47 Q42. Would you say your total annual household income is...by percentage of respondents 11%19%27%25%9%9%Under $15K $15K to $29,999 $30K to $59,999$60K to $99,999 $100K to $124,999 $125K+2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 48 60%25%15%2%1%0%1%WhiteBlack or African AmericanHispanic, Spanish, or Latino/a/xAsian or Asian IndianAmerican Indian or Alaska NativeNative Hawaiian or other Pacific IslanderOther0%20%40%60%80% 100%Q43. Which of the following best describes your race/ethnicity?by percentage of respondents (multiple selections could be made)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 49 Q44. How would you describe your overall state of health these days?by percentage of respondents16%46%23%12%3%Excellent Good Average Fair Poor2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 50 Q45. How would you compare your standard of living to your parents’ when they were your age?by percentage of respondents18%29%29%17%7%Much better Somewhat better About the same Somewhat worse Much worse2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 51 ©2021 ETC Institute Page iii 2 Trend Charts 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 52 51%38%28%26%25%19%56%38%34%29%25%19%50%41%43%33%34%29%Overall quality of life in your communityOverall quality of local government servicesLeadership of elected officialsOverall value you receive for your taxes and fees0% 20% 40% 60% 80% 100%20222020 2018Q1. City Leadership2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)Communication of opportunities for public involvement in City decision‐making and planningLevel of public involvement in local decision‐making and planning2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 53 54%50%44%35%35%33%58%52%41%42%38%41%59%54%45%45%35%49%As a place to liveAs a place to workAs a place to visitAs a place to raise childrenAs a place to retire0%20%40%60%80%100%20222020 2018Q2. Overall Ratings of South Bend2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)As a community that is moving in the right direction2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 54 12%33%33%15%7%14%34%29%15%8%14%38%34%9%6%10‐98‐76‐54‐32‐10%20%40%60%80%100%20222020 2018Q3. How do you feel about South Bend?2018 to 2022by percentage of respondents who rated the item as a 1 to 10 on a 10‐point scale (excluding don't knows)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 55 36%41%37%39%43%33%49%48%43%Hours that customer service is availableQuality of social media outlets0%20%40%60%80% 100%20222020 2018Q4. Customer Service and Communication2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)Availability of information about local government services and activities2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 56 75%40%31%21%9%11%79%44%32%18%8%12%83%44%33%19%10%15%Local newsSocial mediaCity websiteContacting City directlyPublic meetingsOther0%20%40%60%80%100%20222020 2018Q5. Which of the following are your PRIMARY SOURCES of information about city issues, services, and events?2018 to 2022by percentage of respondents 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 57 88%68%54%40%3%80%65%47%38%7%78%63%52%43%7%SmartphoneLaptop computerTabletDesktop computerNone0%20%40%60%80%100%20222020 2018Q7. Which of the following digital devices do you have access to in your home?2018 to 2022by percentage of respondents 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 58 55%58%56%Yes0%20%40%60%80%100%20222020 2018Q9. Have you called or visited the City with a question, problem, or complaint during the past year?2018 to 2022by percentage of respondents 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 59 84%10%6%1%91%5%4%1%85%7%7%0%PhoneEmailIn‐personSocial media0%20%40%60%80%100%20222020 2018Q9a. How did you contact the city?2018 to 2022by percentage of respondents 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 60 81%81%79%Yes0%20%40%60%80%100%20222020 2018Q9b. Did you contact 311?2018 to 2022by percentage of respondents 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 61 29%32%12%18%9%29%29%15%16%11%39%29%14%10%8%Very easySomewhat easyNeutralDifficultVery difficult0%20%40%60%80%100%20222020 2018Q9c. How easy was it to address your issue?2018 to 2022by percentage of respondents 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 62 72%62%79%68%80%71%They were courteous and politeThey gave accurate answers to your questions0% 20% 40% 60% 80% 100%20222020 2018Q9d. Customer Service2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 63 84%84%74%64%62%55%28%26%21%19%83%83%67%67%63%60%32%33%28%24%83%79%67%63%58%56%50%37%38%19%Overall quality of fire servicesOverall quality of trash collection servicesOverall quality of water utility servicesOverall quality of local police protectionHow well City is planning growthThe process for getting a permitOverall enforcement of local codes and ordinances0% 20% 40% 60% 80% 100%20222020 2018Q10. Major Categories of City Services2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)Overall quality of ambulance/emergency medical servicesOverall quality of parks and recreation programs and facilitiesOverall maintenance of City streets, sidewalks, and infrastructure2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 64 47%46%43%24%17%44%39%54%20%16%46%49%55%55%29%Overall appearance of your neighborhoodHousing quality in your neighborhoodOverall quality of new development in DowntownCommunication of plans for development projects0% 20% 40% 60% 80% 100%20222020 2018Q12. Community Investment2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)Overall quality of new development in your neighborhood2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 65 31%57%12%30%51%19%27%52%20%YesNoHave not lived in my neighborhood for 5 years0% 20% 40% 60% 80% 100%20222020 2018Q17. Do you feel that your neighborhood has improved over the past FIVE years?2018 to 2022by percentage of respondents 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 66 23%77%19%81%15%85%YesNo0%20%40%60%80%100%20222020 2018Q18. Do you belong to a neighborhood association?2018 to 2022by percentage of respondents 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 67 5%17%41%24%13%6%24%43%17%10%8%26%42%17%8%Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied0%20%40%60%80%100%20222020 2018Q18a. How satisfied are you with the city's engagement with your neighborhood association?2018 to 2022by percentage of respondents 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 68 13%87%9%91%13%87%YesNo0%20%40%60%80%100%20222020 2018Q19. Are you aware of development plans for your neighborhood?2018 to 2022by percentage of respondents2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 69 45%28%24%21%19%17%49%34%25%21%23%22%44%32%29%30%28%22%Quality of Animal Control0%20%40%60%80%100%20222020 2018Q20. Neighborhood Services and Enforcement2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)City efforts to remove abandoned vehicles or inoperative vehiclesEnforcing mowing and cutting of grass and weeds on private propertyEnforcing exterior maintenance of commercial/business propertyEnforcing exterior maintenance of residential propertyEnforcing clean‐up of trash and debris on private property2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 70 83%70%69%61%46%79%58%56%57%46%82%62%61%62%44%Timeliness of your trash serviceQuality of yard waste collection servicesBulky item pick‐up/removal servicesWhat you are charged for trash service0%20%40%60%80% 100%20222020 2018Q22. Solid Waste2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)City efforts to keep you informed about disruptions to trash service2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 71 86%67%61%49%40%37%31%31%17%87%65%62%51%50%39%39%34%24%76%62%57%49%49%44%45%47%31%Professionalism of fire and EMS personnelProfessionalism of City police officersHow quickly police respond to emergenciesOverall feeling of safety in your neighborhoodVisibility of police in commercial & retail areasFire education programs in your communityEnforcement of local traffic lawsVisibility of police in neighborhoods0% 20% 40% 60% 80% 100%20222020 2018Q24. Public Safety2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)Efforts by local government in your area to prevent crime2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 72 64%61%52%42%38%36%36%35%34%32%32%68%66%52%40%46%41%42%36%32%39%34%60%58%49%37%45%30%42%22%35%13%40%Snow removal on major City streetsCondition of street signs and traffic signalsAdequacy of street lighting in your neighborhoodSnow removal on neighborhood streetsQuality of public transportation servicesCleanliness of streets and other public areasOn‐street bicycle/scooter infrastructureCondition of streets in your neighborhoodCondition of sidewalks/curbs in your neighborhoodCondition of major City streetsCondition of catch basins in your neighborhood0% 20% 40% 60% 80% 100%20222020 2018Q26. Traffic and Transportation2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 73 78%71%56%50%46%40%26%75%73%59%49%49%44%31%65%64%55%48%49%43%33%Water pressure on a typical dayHow easy your utility bill is to understandSmell of your tap waterTaste of your tap waterHow easy it is to resolve billing problemsWhat you are charged for utilities0%20% 40% 60% 80% 100%20222020 2018Q28. Water Services2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)How well City keeps you informed about water quality issues2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 74 68%66%65%40%37%29%22%72%67%64%44%42%34%22%62%60%61%39%35%33%22%Maintenance of City parksAccess to parks in your neighborhoodNumber of walking and biking trailsFees charged for recreation programsCondition of restrooms in public parks0%20%40%60%80% 100%20222020 2018Q30. Venues, Parks, and Arts2018 to 2022by percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale (excluding don't knows)Ease of registering for recreation programs such as classes, trips, and special eventsAvailability of recreation programming in your neighborhood2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 75 80%72%73%Yes0%20%40%60%80%100%20222020 2018Q32. In the past year have you visited a city recreation facility or park? 2018 to 2022by percentage of respondents 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 76 17%11%40%Yes0%20%40%60%80%100%20222020 2018Q34. Have you met the current Mayor of South Bend?2018 to 2022by percentage of respondents 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 77 ©2021 ETC Institute Page iv 3 Benchmark Analysis 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 78 Benchmarking Analysis Overview ETC Institute's DirectionFinder® program was originally developed in 1999 to help community leaders across the United States use statistically valid community survey data as a tool for making better decisions. Since November of 1999, the survey has been administered in more than 500 communities in 50 states. Most participating communities conduct the survey on an annual or biennial basis. This report contains benchmarking data from two sources: (1) a national survey that was administered by ETC Institute during the fall of 2021 to a random sample of more than 9,000 residents across the United States, and (2) a regional survey administered during the fall of 2021 to a random sample of residents in the North Central Region of the United States. The North Central Region includes the states of Indiana, Ohio, Michigan, and Pennsylvania. Interpreting the Charts The charts on the following pages show how the overall results for South Bend compare to the national and regional averages based on the results survey that was administered by ETC Institute during the fall of 2021. The “National Average” shown in the charts reflects the overall results of ETC Institute’s national survey of more than 9,000 residents, and the “North Central Region” reflects the results of the survey of residents in the North Central Region of the United States. 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 79 2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 80 38%28%26%19%14%51%39%34%34%49%49%41%36%33%54%Overall quality of local government servicesLeadership of elected officialsOverall value you receive for your taxes and feesLevel of public involvement in local decision‐makiOverall quality of public schools0% 20% 40% 60% 80% 100%South BendUS North Central City LeadershipSouth Bend vs. the United States vs. North Central Regionby percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 81 54%50%44%35%35%50%58%58%62%52%44%57%58%65%52%As a place to liveAs a place to workAs a place to visitAs a place to raise childrenAs a place to retire0%20%40%60%80%100%South BendUS North Central Overall Ratings South Bend vs. the United States vs. North Central Regionby percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 82 37%36%33%40%48%43%44%52%41%Quality of social media outletsOverall usefulness of City's website0%20%40%60%80% 100%South BendUS North Central Customer Service and CommunicationSouth Bend vs. the United States vs. North Central Regionby percentage of respondents who rated the item as a 4 or 5 on a 5‐point scaleAvailability of information about local government services and activities2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 83 84%84%74%64%62%55%28%21%19%78%72%57%51%54%55%40%42%41%79%77%54%53%53%60%49%43%41%Overall quality of fire servicesOverall quality of trash collection servicesOverall quality of water utility servicesOverall quality of local police protectionHow well City is planning growthOverall enforcement of local codes and ordinances0% 20% 40% 60% 80% 100%South BendUS North CentralMajor Categories of ServicesSouth Bend vs. the United States vs. North Central Regionby percentage of respondents who rated the item as a 4 or 5 on a 5‐point scaleOverall quality of ambulance/emergency medical servicesOverall quality of parks and recreation programs and facilitiesOverall maintenance of City streets, sidewalks, and infrastructure2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 84 48%47%49%56%55%57%Overall quality of DowntownOverall appearance of your neighborhood0% 20% 40% 60% 80% 100%South BendUS North Central Community InvestmentSouth Bend vs. the United States vs. North Central Regionby percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 85 45%24%21%19%17%50%47%46%48%45%61%48%50%52%43%Quality of Animal Control0%20%40%60%80%100%South BendUS North CentralNeighborhood Services and EnforcementSouth Bend vs. the United States vs. North Central Regionby percentage of respondents who rated the item as a 4 or 5 on a 5‐point scaleEnforcing mowing and cutting of grass and weeds on private propertyEnforcing exterior maintenance of commercial/business propertyEnforcing exterior maintenance of residential propertyEnforcing clean‐up of trash and debris on private property2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 86 69%61%55%47%49%50%Quality of yard waste collection servicesBulky item pick‐up/removal services0% 20% 40% 60% 80% 100%South BendUS North Central Solid WasteSouth Bend vs. the United States vs. North Central Regionby percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 87 61%49%40%37%31%31%17%58%68%52%51%51%55%50%63%69%55%52%52%55%50%How quickly police respond to emergenciesOverall feeling of safety in your neighborhoodVisibility of police in commercial & retail areasFire education programs in your communityEnforcement of local traffic lawsVisibility of police in neighborhoods0% 20% 40% 60% 80% 100%South BendUS North Central Public SafetySouth Bend vs. the United States vs. North Central Regionby percentage of respondents who rated the item as a 4 or 5 on a 5‐point scaleEfforts by local government in your area to prevent crime2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 88 64%61%52%42%38%36%36%35%34%32%60%65%60%48%38%55%43%51%48%51%66%78%70%53%35%63%40%58%48%50%Snow removal on major City streetsCondition of street signs and traffic signalsAdequacy of street lighting in your neighborhoodSnow removal on neighborhood streetsQuality of public transportation servicesCleanliness of streets and other public areasOn‐street bicycle/scooter infrastructureCondition of streets in your neighborhoodCondition of sidewalks/curbs in your neighborhoodCondition of major City streets0% 20% 40% 60% 80% 100%South BendUS North CentralTraffic and TransportationSouth Bend vs. the United States vs. North Central Regionby percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 89 78%56%50%38%26%67%59%60%51%39%79%71%77%46%40%Water pressure on a typical daySmell of your tap waterTaste of your tap waterStormwater management/flood controlWhat you are charged for utilities0% 20% 40% 60% 80% 100%South BendUS North CentralWater ServicesSouth Bend vs. the United States vs. North Central Regionby percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 90 65%40%37%63%39%34%65%41%39%Number of walking and biking trailsEase of registering for recreation programs Fees charged for recreation programs0% 20% 40% 60% 80% 100%South BendUS North Central Venues, Parks, and ArtsSouth Bend vs. the United States vs. North Central Regionby percentage of respondents who rated the item as a 4 or 5 on a 5‐point scale2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 91 ©2021 ETC Institute Page v Importance-Satisfaction Analysis 4 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 92 Importance-Satisfaction Analysis Overview Today, community leaders have limited resources which need to be targeted to activities that are of the most benefit to their citizens. Two of the most important criteria for decision making are (1) to target resources toward services of the highest importance to citizens; and (2) to target resources toward those services where citizens are the least satisfied. The Importance‐Satisfaction (I‐S) rating is a unique tool that allows public officials to better understand both of these highly important decision‐making criteria for each of the services they are providing. The Importance‐Satisfaction (I‐S) rating is based on the concept that public agencies will maximize overall customer satisfaction by emphasizing improvements in those areas where the level of satisfaction is relatively low, and the perceived importance of the service is relatively high. The rating is calculated by summing the percentage of responses for items selected as the first, second, and third most important services for the City to emphasize over the next 2 years. The sum is then multiplied by 1 minus the percentage of respondents who indicated they were positively satisfied with the City’s performance in the related area (the sum of the ratings of 4 and 5 on a 5‐point scale excluding “Don’t Know” responses). “Don’t Know” responses are excluded from the calculation to ensure the satisfaction ratings among service categories are comparable. I-S Rating = Importance x (1-Satisfaction) Example of the Calculation Respondents were asked to identify the major City services that are most important to emphasize over the next 2 years. Nearly three‐fourths (71.2%) of the households selected “overall maintenance of City streets, sidewalks, and infrastructure” as one of the most important services for the City to emphasize. With regard to satisfaction, 19% of respondents surveyed rated “overall maintenance of City streets, sidewalks, and infrastructure” as a “4” or “5” on a 5‐point scale (where “5” means “Very Satisfied”) excluding “Don’t Know” responses. The I‐S rating was calculated by multiplying the sum of the most important percentages by one minus the sum of the satisfaction percentages. In this example, 71.2% was multiplied by 81% (1‐0.19). This calculation yielded an I‐S rating of 0.5767, which ranked first out of ten major categories of City services analyzed. 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 93 Importance-Satisfaction Analysis The maximum rating is 1.00 and would be achieved when 100% of the respondents select an item as one of their top two choices of importance and 0% indicate they are positively satisfied with the delivery of the service. The lowest rating is 0.00 and could be achieved under either of the following two situations: • If 100% of the respondents were positively satisfied with the delivery of the service • If none (0%) of the respondents selected the service as one of the two most important areas. Interpreting the Ratings Ratings that are greater than or equal to 0.20 identify areas that should receive significantly more emphasis. Ratings from 0.10 to 0.20 identify service areas that should receive increased emphasis. Ratings less than 0.10 should continue to receive the current level of emphasis. • Definitely Increase Emphasis (I‐S > 0.20) • Increase Current Emphasis (I‐S = 0.10 ‐ 0.20) • Maintain Current Emphasis (I‐S < 0.10) Tables showing the results for the City of South Bend are provided on the following pages. 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 94 2022 Importance‐Satisfaction RatingCity of South BendMajor Categories of City ServicesCategory of ServiceMost Important %Most Important Rank Satisfaction %Satisfaction RankImportance‐Satisfaction Rating I‐S Rating RankVery High Priority (IS >.20)Overall maintenance of City streets, sidewalks, and infrastructure71% 1 19% 10 0.5767 1Overall enforcement of local codes and ordinances43% 3 21% 9 0.3419 2How well City is planning growth39% 4 28% 7 0.2809 3Overall quality of local police protection48% 2 55% 6 0.2202 4Medium Priority (IS <.10)Overall quality of parks and recreation programs and facilities22% 5 64% 4 0.0800 5Overall quality of water utility services12% 6 62% 5 0.0453 6The process for getting a permit3% 10 26% 8 0.0250 7Overall quality of trash collection services9% 7 74% 3 0.0241 8Overall quality of ambulance/emergency medical services8% 8 84% 2 0.0137 9Overall quality of fire services5% 9 84% 1 0.0085 10Note:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)Most Important %: The "Most Important" percentage represents the sum of the first, second, and thirdmost important responses for each item.  Respondents were asked to identifythe items they thought should be the City's top priorities.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scaleof 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.© 2022 DirectionFinder by ETC Institute2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 95 2022 Importance‐Satisfaction RatingCity of South BendCommunity InvestmentCategory of ServiceMost Important %Most Important Rank Satisfaction %Satisfaction RankImportance‐Satisfaction Rating I‐S Rating RankVery High Priority (IS >.20)Overall satisfaction with economic investment coming into City31% 1 20% 6 0.2493 1High Priority (IS .10‐.20)Overall quality of new development in your neighborhood24% 3 24% 5 0.1859 2Communication of plans for development projects21% 7 17% 7 0.1710 3Overall appearance of your neighborhood31% 2 47% 2 0.1630 4Housing quality in your neighborhood23% 5 46% 3 0.1263 5Overall quality of Downtown24% 4 48% 1 0.1234 6Overall quality of new development in Downtown21% 6 43% 4 0.1217 7Note:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)Most Important %: The "Most Important" percentage represents the sum of the first and secondmost important responses for each item.  Respondents were asked to identifythe items they thought should be the City's top priorities.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scaleof 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.© 2022 DirectionFinder by ETC Institute2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 96 2022 Importance‐Satisfaction RatingCity of South BendNeighborhood Services and EnforcementCategory of ServiceMost Important %Most Important Rank Satisfaction %Satisfaction RankImportance‐Satisfaction Rating I‐S Rating RankVery High Priority (IS >.20)Enforcing clean‐up of trash and debris on private property52% 1 21% 4 0.4094 1Enforcing exterior maintenance of commercial/business property33% 2 19% 5 0.2652 2Enforcing mowing and cutting of grass and weeds on private property28% 3 24% 3 0.2134 3High Priority (IS .10‐.20)Enforcing exterior maintenance of residential property24% 5 17% 6 0.1997 4City efforts to remove abandoned vehicles or inoperative vehicles25% 4 28% 2 0.1827 5Medium Priority (IS <.10)Quality of Animal Control10% 645%10.05676Note:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)Most Important %: The "Most Important" percentage represents the sum of the first and secondmost important responses for each item.  Respondents were asked to identifythe items they thought should be the City's top priorities.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scaleof 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.© 2022 DirectionFinder by ETC Institute2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 97 2022 Importance‐Satisfaction RatingCity of South BendSolid WasteCategory of ServiceMost Important %Most Important Rank Satisfaction %Satisfaction RankImportance‐Satisfaction Rating I‐S Rating RankVery High Priority (IS >.20)What you are charged for trash service42% 146%50.22451High Priority (IS .10‐.20)Bulky item pick‐up/removal services38% 2 61% 4 0.1505 2Medium Priority (IS <.10)City efforts to keep you informed about disruptions to trash service23% 3 70% 2 0.0679 3Quality of yard waste collection services21% 4 69% 3 0.0627 4Timeliness of your trash service12% 5 83% 1 0.0210 5Note:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)Most Important %: The "Most Important" percentage represents the sum of the first and secondmost important responses for each item.  Respondents were asked to identifythe items they thought should be the City's top priorities.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scaleof 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.© 2022 DirectionFinder by ETC Institute2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 98 2022 Importance‐Satisfaction RatingCity of South BendPublic SafetyCategory of ServiceMost Important %Most Important Rank Satisfaction %Satisfaction RankImportance‐Satisfaction Rating I‐S Rating RankVery High Priority (IS >.20)Efforts by local government in your area to prevent crime50% 1 17% 10 0.4200 1Visibility of police in neighborhoods40% 2 31% 9 0.2745 2Relationship between police officers & community35% 4 39% 6 0.2112 3Enforcement of local traffic laws30% 5 31% 8 0.2030 4High Priority (IS .10‐.20)Overall feeling of safety in your neighborhood38% 3 49% 4 0.1963 5Visibility of police in commercial & retail areas21% 6 40% 5 0.1240 6Medium Priority (IS <.10)How quickly police respond to emergencies16% 861%30.06097Professionalism of City police officers18% 767%20.06048Fire education programs in your community7%937%70.04379Professionalism of fire and EMS personnel2% 1086%10.0035 10Note:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)Most Important %: The "Most Important" percentage represents the sum of the first, second, and thirdmost important responses for each item.  Respondents were asked to identifythe items they thought should be the City's top priorities.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scaleof 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.© 2022 DirectionFinder by ETC Institute2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 99 2022 Importance‐Satisfaction RatingCity of South BendTraffic and TransportationCategory of ServiceMost Important %Most Important Rank Satisfaction %Satisfaction RankImportance‐Satisfaction Rating I‐S Rating RankVery High Priority (IS >.20)Condition of major City streets42% 1 32% 10 0.2860 1Condition of streets in your neighborhood36% 2 35% 8 0.2351 2Condition of sidewalks/curbs in your neighborhood34% 3 34% 9 0.2244 3High Priority (IS .10‐.20)Cleanliness of streets and other public areas28% 5 36% 6 0.1771 4Snow removal on neighborhood streets29% 4 42% 4 0.1650 5Adequacy of street lighting in your neighborhood23% 6 52% 3 0.1121 6Medium Priority (IS <.10)Quality of public transportation services15% 8 38% 5 0.0942 7On‐street bicycle/scooter infrastructure13% 9 36% 7 0.0826 8Condition of catch basins in your neighborhood9% 11 32% 11 0.0620 9Snow removal on major City streets16% 7 64% 1 0.0573 10Condition of street signs and traffic signals10% 10 61% 2 0.0378 11Note:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)Most Important %: The "Most Important" percentage represents the sum of the first, second, and thirdmost important responses for each item.  Respondents were asked to identifythe items they thought should be the City's top priorities.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scaleof 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.© 2022 DirectionFinder by ETC Institute2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 100 2022 Importance‐Satisfaction RatingCity of South BendWater ServicesCategory of ServiceMost Important %Most Important Rank Satisfaction %Satisfaction RankImportance‐Satisfaction Rating I‐S Rating RankVery High Priority (IS >.20)What you are charged for utilities43% 1 26% 8 0.3210 1High Priority (IS .10‐.20)Stormwater management/flood control27% 2 38% 7 0.1663 2How well City keeps you informed about water quality issues25% 4 40% 6 0.1465 3Taste of your tap water27% 3 50% 4 0.1338 4Medium Priority (IS <.10)Smell of your tap water12% 5 56% 3 0.0510 5How easy it is to resolve billing problems5% 7 46% 5 0.0291 6Water pressure on a typical day10% 6 78% 1 0.0228 7How easy your utility bill is to understand5% 8 71% 2 0.0133 8Note:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)Most Important %: The "Most Important" percentage represents the sum of the first and secondmost important responses for each item.  Respondents were asked to identifythe items they thought should be the City's top priorities.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scaleof 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.© 2022 DirectionFinder by ETC Institute2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 101 2022 Importance‐Satisfaction RatingCity of South BendVenues, Parks, and ArtsCategory of ServiceMost Important %Most Important Rank Satisfaction %Satisfaction RankImportance‐Satisfaction Rating I‐S Rating RankVery High Priority (IS >.20)Condition of restrooms in public parks31% 2 22% 7 0.2392 1High Priority (IS .10‐.20)Availability of recreation programming in your neighborhood23% 3 29% 6 0.1607 2Maintenance of City parks31% 1 68% 1 0.1001 3Medium Priority (IS <.10)Fees charged for recreation programs12% 5 37% 5 0.0761 4Number of walking and biking trails18% 4 65% 3 0.0639 5Ease of registering for recreation programs such as classes, trips, and special events8% 7 40% 4 0.0495 6Access to parks in your neighborhood12% 6 66% 2 0.0405 7Note:  The I‐S Rating is calculated by multiplying the "Most Important" % by (1‐'Satisfaction' %)Most Important %: The "Most Important" percentage represents the sum of the first and secondmost important responses for each item.  Respondents were asked to identifythe items they thought should be the City's top priorities.Satisfaction %:The "Satisfaction" percentage represents the sum of the ratings "5" and "4" excluding 'don't knows.'Respondents ranked their level of satisfaction with each of the items on a scaleof 5 to 1 with "5" being Very Satisfied and "1" being Very Dissatisfied.© 2022 DirectionFinder by ETC Institute2022 City of South Bend Community Survey: Findings ReportETC Institute (2022)Page 102 ©2021 ETC Institute Page vi Tabular Data 5 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 103 Q1. City Leadership. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q1-1. Overall quality of life in your community 7.1% 43.1% 26.0% 18.5% 4.6% 0.6% Q1-2. Leadership of elected officials 3.4% 23.4% 33.6% 25.9% 10.6% 3.1% Q1-3. Overall quality of local government services 5.4% 31.4% 31.3% 23.1% 5.5% 3.2% Q1-4. Communication of opportunities for public involvement in City decision- making & planning 3.9% 19.6% 37.1% 25.4% 9.1% 4.9% Q1-5. Overall value you receive for your taxes & fees 4.0% 21.7% 23.0% 31.4% 17.7% 2.2% Q1-6. Level of public involvement in local decision- making & planning 2.2% 15.3% 33.9% 32.4% 9.1% 7.2% Q1-7. Overall quality of public schools in South Bend 1.7% 11.1% 18.0% 28.2% 33.1% 7.9% Q1-8. Overall quality of community health services in South Bend 5.7% 33.4% 31.4% 15.6% 6.3% 7.6% Q1-9. Overall efforts to improve homelessness in City 2.2% 10.3% 27.3% 29.6% 23.6% 7.1% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 104 WITHOUT “DON’T KNOW” Q1. City Leadership. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. (without "don't know") (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q1-1. Overall quality of life in your community 7.1% 43.4% 26.2% 18.6% 4.7% Q1-2. Leadership of elected officials 3.5% 24.2% 34.7% 26.7% 11.0% Q1-3. Overall quality of local government services 5.6% 32.5% 32.3% 23.9% 5.7% Q1-4. Communication of opportunities for public involvement in City decision-making & planning 4.1% 20.6% 39.1% 26.7% 9.6% Q1-5. Overall value you receive for your taxes & fees 4.1% 22.2% 23.5% 32.1% 18.1% Q1-6. Level of public involvement in local decision-making & planning 2.3% 16.4% 36.5% 34.9% 9.8% Q1-7. Overall quality of public schools in South Bend 1.8% 12.0% 19.6% 30.6% 36.0% Q1-8. Overall quality of community health services in South Bend 6.2% 36.2% 34.0% 16.8% 6.8% Q1-9. Overall efforts to improve homelessness in City 2.3% 11.1% 29.4% 31.8% 25.4% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 105 Q2. Overall Ratings of South Bend. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q2-1. As a place to live 10.9% 42.4% 23.1% 17.4% 5.9% 0.3% Q2-2. As a place to work 9.2% 37.4% 31.9% 11.4% 2.6% 7.4% Q2-3. As a community that is moving in right direction 6.9% 25.4% 29.7% 25.3% 10.3% 2.3% Q2-4. As a place to visit 8.8% 33.6% 29.4% 19.6% 5.2% 3.4% Q2-5. As a place to raise children 7.6% 26.2% 27.0% 24.2% 10.6% 4.5% Q2-6. As a place to retire 7.2% 25.7% 27.1% 20.8% 14.5% 4.6% Q2-7. As a place with affordable housing options for your household or family 8.2% 23.4% 27.7% 23.3% 12.9% 4.5% WITHOUT “DON’T KNOW” Q2. Overall Ratings of South Bend. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q2-1. As a place to live 11.0% 42.5% 23.2% 17.5% 5.9% Q2-2. As a place to work 10.0% 40.4% 34.4% 12.3% 2.8% Q2-3. As a community that is moving in right direction 7.1% 26.0% 30.4% 25.9% 10.6% Q2-4. As a place to visit 9.1% 34.8% 30.5% 20.3% 5.4% Q2-5. As a place to raise children 7.9% 27.4% 28.2% 25.3% 11.1% Q2-6. As a place to retire 7.6% 27.0% 28.4% 21.8% 15.2% Q2-7. As a place with affordable housing options for your household or family 8.5% 24.5% 29.0% 24.4% 13.5% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 106 Q3. On a scale of 1 to 10, where 1 means "Hostile" and 10 means "Love," how do you feel about South Bend? (N=649) Not Love 9 8 7 6 5 4 3 2 Hostile provided Q3. How do you feel about South Bend 4.9% 6.2% 14.8% 15.7% 10.3% 19.6% 6.6% 6.8% 3.5% 3.2% 8.3% WITHOUT “NOT PROVIDED” Q3. On a scale of 1 to 10, where 1 means "Hostile" and 10 means "Love," how do you feel about South Bend? (without "not provided") (N=649) Love 9 8 7 6 5 4 3 2 Hostile Q3. How do you feel about South Bend 5.4% 6.7% 16.1% 17.1% 11.3% 21.3% 7.2% 7.4% 3.9% 3.5% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 107 Q4. Customer Service and Communication. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q4-1. Availability of information about local government services & activities 4.9% 29.6% 36.5% 20.0% 4.0% 4.9% Q4-2. Hours that customer service is available 4.9% 31.7% 35.7% 13.7% 3.5% 10.3% Q4-3. Quality of social media outlets (e.g., Facebook, Twitter) 4.3% 25.3% 36.8% 10.8% 3.7% 19.1% Q4-4. Overall usefulness of City's website 5.2% 22.2% 38.5% 13.3% 4.2% 16.6% WITHOUT “DON’T KNOW” Q4. Customer Service and Communication. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q4-1. Availability of information about local government services & activities 5.2% 31.1% 38.4% 21.1% 4.2% Q4-2. Hours that customer service is available 5.5% 35.4% 39.9% 15.3% 4.0% Q4-3. Quality of social media outlets (e.g., Facebook, Twitter) 5.3% 31.2% 45.5% 13.3% 4.6% Q4-4. Overall usefulness of City's website 6.3% 26.6% 46.2% 15.9% 5.0% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 108 Q5. Which of the following are your PRIMARY SOURCES of information about City issues, services, and events? Q5. Which following are your primary sources of information about City issues, services, & events Number Percent City website 198 30.5 % Social media 258 39.8 % Public meetings 56 8.6 % Local news 484 74.6 % Contacting City directly 134 20.6 % Other 74 11.4 % Total 1204 Q5-6. Other • BILL BOARDS, RADIO • Bulletin in Water Bill • Church • City Employees • city newsletter • city staff • email • Emails from downtown sb • Family and social group. • Flyers/yard signs in the public park near my home Mailings • Friends and colleagues • friends, family ,co-workers • From friends • I have to actually seek out information. Some event information is in the water bill but not everything. I only subscribe to the newspaper to find out about local events • lack of information from public officals. • Letter that comes out with water bill • Letters to Individuals • Listen to other people • Live talk about town. • local news biased, dont watch • mailings • mailings • Mayors letter in utility bill • My friends and neighbors • neighbors • newsletter with utility bill 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 109 Q5-6. Other • NEWSLETTER WITH UTILITY BILL • Newspaper • Newspaper • Newspaper • Newspaper • Newspaper • Newspaper • Newspaper • Newspaper • Newspaper • Newspaper • NEWSPAPER-SOUTH BEND TRIBUNE • Out of the Blue, just sent me stuff • public library • send newsletter in water bill • Sources within local government • South Bend Tribune • South Bend Tribune • South Bend Tribune • South Bend Tribune • The letter you send with the water bill. The city newsletter. • tourist websites, local venues' websites • TV stations • Utility/Water Bill Newsletter • Water bill inserts • Word of mouth • Word of mouth • Word of mouth • Word of mouth • Word of mouth • Word of Mouth • Word of Mouth • Word of mouth • Word of Mouth • Word of mouth • Word of mouth • Word of mouth • Word of mouth • Word of mouth, talking to other residents • written notices-mailed • You don't hear about anything good 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 110 Q6. Which TWO of the information sources listed in Question 5 do you MOST PREFER to learn about City issues, services, and events? Q6. Top choice Number Percent City website 109 16.8 % Social media 142 21.9 % Public meetings 15 2.3 % Local news 270 41.6 % Contacting City directly 28 4.3 % Other 22 3.4 % None chosen 63 9.7 % Total 649 100.0 % Q6. Which TWO of the information sources listed in Question 5 do you MOST PREFER to learn about City issues, services, and events? Q6. 2nd choice Number Percent City website 101 15.6 % Social media 153 23.6 % Public meetings 40 6.2 % Local news 132 20.3 % Contacting City directly 72 11.1 % Other 40 6.2 % None chosen 111 17.1 % Total 649 100.0 % SUM OF TOP 2 CHOICES Q6. Which TWO of the information sources listed in Question 5 do you MOST PREFER to learn about City issues, services, and events? (top 2) Q6. Sum of top 2 choices Number Percent City website 210 32.4 % Social media 295 45.5 % Public meetings 55 8.5 % Local news 402 61.9 % Contacting City directly 100 15.4 % Other 62 9.6 % None chosen 63 9.7 % Total 1187 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 111 Q7. Which of the following digital devices do you have access to in your home? Q7. Which digital devices do you have access to in your home Number Percent Desktop computer 258 39.8 % Laptop computer 442 68.1 % Tablet 350 53.9 % Smartphone 574 88.4 % None 20 3.1 % Total 1644 WITHOUT “NONE” Q7. Which of the following digital devices do you have access to in your home? (without "none") Q7. Which digital devices do you have access to in your home Number Percent Smartphone 573 91.1 % Laptop computer 442 70.3 % Tablet 350 55.6 % Desktop computer 258 41.0 % Total 1623 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 112 Q8. Please rate your level of agreement with the following statement: I can find broadband internet providers in a price that I can afford in South Bend. Q8. I can find broadband internet providers in a price that I can afford in South Bend Number Percent Strongly agree 64 9.9 % Agree 210 32.4 % Neutral 156 24.0 % Disagree 133 20.5 % Strongly disagree 59 9.1 % Don't know 27 4.2 % Total 649 100.0 % WITHOUT “DON’T KNOW” Q8. Please rate your level of agreement with the following statement: I can find broadband internet providers in a price that I can afford in South Bend. (without "don't know") Q8. I can find broadband internet providers in a price that I can afford in South Bend Number Percent Strongly agree 64 10.3 % Agree 210 33.8 % Neutral 156 25.1 % Disagree 133 21.4 % Strongly disagree 59 9.5 % Total 622 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 113 Q9. Have you called or visited the City with a question, problem, or complaint during the past year? Q9. Have you called or visited City with a question, problem, or complaint during past year Number Percent Yes 356 54.9 % No 293 45.1 % Total 649 100.0 % Q9a. How did you contact the City? Q9a. How did you contact City Number Percent Phone 293 82.3 % Email 35 9.8 % Social media 2 0.6 % In-person 20 5.6 % Not provided 6 1.7 % Total 356 100.0 % WITHOUT “NOT PROVIDED” Q9a. How did you contact the City? (without "not provided") Q9a. How did you contact City Number Percent Phone 293 83.7 % Email 35 10.0 % Social media 2 0.6 % In-person 20 5.7 % Total 350 100.0 % Q9b. Did you contact 311? Q9b. Did you contact 311 Number Percent Yes 285 80.1 % No 66 18.5 % Not provided 5 1.4 % Total 356 100.0 % WITHOUT “NOT PROVIDED” Q9b. Did you contact 311? (without "not provided") Q9b. Did you contact 311 Number Percent Yes 285 81.2 % No 66 18.8 % Total 351 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 114 Q9c. How easy was it to address your issue? Q9c. How easy was it to address your issue Number Percent Very easy 101 28.4 % Somewhat easy 113 31.7 % Neutral 43 12.1 % Difficult 62 17.4 % Very difficult 33 9.3 % Not provided 4 1.1 % Total 356 100.0 % WITHOUT “NOT PROVIDED” Q9c. How easy was it to address your issue? (without "not provided") Q9c. How easy was it to address your issue Number Percent Very easy 101 28.7 % Somewhat easy 113 32.1 % Neutral 43 12.2 % Difficult 62 17.6 % Very difficult 33 9.4 % Total 352 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 115 Q9d. For each of the factors below that may influence your perception of the quality of customer service you receive from City employees, please rate how often the employees you have contacted during the past year have displayed the behavior described using a scale of 1 to 5, where 5 means "Always" and 1 means "Never." (N=356) Always Usually Sometimes Seldom Never Don't know Q9d-1. They were courteous & polite 37.1% 34.3% 19.1% 7.0% 1.1% 1.4% Q9d-2. They gave accurate answers to your questions 24.7% 35.7% 25.8% 7.9% 3.4% 2.5% WITHOUT “DON’T KNOW” Q9d. For each of the factors below that may influence your perception of the quality of customer service you receive from City employees, please rate how often the employees you have contacted during the past year have displayed the behavior described using a scale of 1 to 5, where 5 means "Always" and 1 means "Never." (without "don't know") (N=356) Always Usually Sometimes Seldom Never Q9d-1. They were courteous & polite 37.6% 34.8% 19.4% 7.1% 1.1% Q9d-2. They gave accurate answers to your questions 25.4% 36.6% 26.5% 8.1% 3.5% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 116 Q10. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q10-1. Overall quality of fire services 31.1% 39.8% 11.7% 1.2% 0.6% 15.6% Q10-2. Overall quality of ambulance/emergency medical services 29.0% 38.1% 11.7% 1.2% 0.2% 19.9% Q10-3. Overall quality of trash collection services 22.3% 49.3% 12.0% 10.3% 2.8% 3.2% Q10-4. Overall quality of parks & recreation programs & facilities 21.0% 39.8% 21.6% 9.1% 3.1% 5.5% Q10-5. Overall quality of water utility services 14.8% 43.1% 23.1% 9.2% 3.7% 6.0% Q10-6. Overall quality of local police protection 16.2% 36.1% 24.5% 12.3% 6.9% 4.0% Q10-7. How well City is planning growth 5.4% 19.1% 37.4% 19.0% 8.0% 11.1% Q10-8. Overall enforcement of local codes & ordinances by Neighborhood Services & Enforcement (formerly Code Enforcement) 3.5% 15.1% 28.5% 25.1% 19.0% 8.8% Q10-9. Process for getting a construction and/or renovation permit 3.7% 9.1% 27.9% 4.8% 2.9% 51.6% Q10-10. Overall maintenance of City streets, sidewalks, & infrastructure 1.7% 16.8% 20.5% 35.0% 23.3% 2.8% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 117 WITHOUT “DON’T KNOW” Q10. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q10-1. Overall quality of fire services 36.9% 47.1% 13.9% 1.5% 0.7% Q10-2. Overall quality of ambulance/ emergency medical services 36.2% 47.5% 14.6% 1.5% 0.2% Q10-3. Overall quality of trash collection services 23.1% 51.0% 12.4% 10.7% 2.9% Q10-4. Overall quality of parks & recreation programs & facilities 22.2% 42.1% 22.8% 9.6% 3.3% Q10-5. Overall quality of water utility services 15.7% 45.9% 24.6% 9.8% 3.9% Q10-6. Overall quality of local police protection 16.9% 37.6% 25.5% 12.8% 7.2% Q10-7. How well City is planning growth 6.1% 21.5% 42.1% 21.3% 9.0% Q10-8. Overall enforcement of local codes & ordinances by Neighborhood Services & Enforcement (formerly Code Enforcement) 3.9% 16.6% 31.3% 27.5% 20.8% Q10-9. Process for getting a construction and/ or renovation permit 7.6% 18.8% 57.6% 9.9% 6.1% Q10-10. Overall maintenance of City streets, sidewalks, & infrastructure 1.7% 17.3% 21.1% 36.0% 23.9% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 118 Q11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q11. Top choice Number Percent Overall quality of fire services 13 2.0 % Overall quality of ambulance/emergency medical services 8 1.2 % Overall quality of trash collection services 15 2.3 % Overall quality of parks & recreation programs & facilities 27 4.2 % Overall quality of water utility services 18 2.8 % Overall quality of local police protection 148 22.8 % How well City is planning growth 71 10.9 % Overall enforcement of local codes & ordinances by Neighborhood Services & Enforcement (formerly Code Enforcement) 92 14.2 % Process for getting a construction and/or renovation permit 7 1.1 % Overall maintenance of City streets, sidewalks, & infrastructure 205 31.6 % None chosen 45 6.9 % Total 649 100.0 % Q11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q11. 2nd choice Number Percent Overall quality of fire services 14 2.2 % Overall quality of ambulance/emergency medical services 24 3.7 % Overall quality of trash collection services 23 3.5 % Overall quality of parks & recreation programs & facilities 52 8.0 % Overall quality of water utility services 23 3.5 % Overall quality of local police protection 91 14.0 % How well City is planning growth 82 12.6 % Overall enforcement of local codes & ordinances by Neighborhood Services & Enforcement (formerly Code Enforcement) 104 16.0 % Process for getting a construction and/or renovation permit 5 0.8 % Overall maintenance of City streets, sidewalks, & infrastructure 162 25.0 % None chosen 69 10.6 % Total 649 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 119 Q11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q11. 3rd choice Number Percent Overall quality of fire services 7 1.1 % Overall quality of ambulance/emergency medical services 23 3.5 % Overall quality of trash collection services 23 3.5 % Overall quality of parks & recreation programs & facilities 66 10.2 % Overall quality of water utility services 36 5.5 % Overall quality of local police protection 75 11.6 % How well City is planning growth 99 15.3 % Overall enforcement of local codes & ordinances by Neighborhood Services & Enforcement (formerly Code Enforcement) 83 12.8 % Process for getting a construction and/or renovation permit 10 1.5 % Overall maintenance of City streets, sidewalks, & infrastructure 95 14.6 % None chosen 132 20.3 % Total 649 100.0 % SUM OF TOP 3 CHOICES Q11. Which THREE of the items listed in Question 11 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q11. Sum of top 3 choices Number Percent Overall quality of fire services 34 5.2 % Overall quality of ambulance/emergency medical services 55 8.5 % Overall quality of trash collection services 61 9.4 % Overall quality of parks & recreation programs & facilities 145 22.3 % Overall quality of water utility services 77 11.9 % Overall quality of local police protection 314 48.4 % How well City is planning growth 252 38.8 % Overall enforcement of local codes & ordinances by Neighborhood Services & Enforcement (formerly Code Enforcement) 279 43.0 % Process for getting a construction and/or renovation permit 22 3.4 % Overall maintenance of City streets, sidewalks, & infrastructure 462 71.2 % None chosen 45 6.9 % Total 1746 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 120 Q12. Community Investment. Please rate the City of South Bend with regard to each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q12-1. Overall quality of Downtown 7.1% 39.2% 28.1% 17.1% 5.4% 3.1% Q12-2. Overall quality of new development in Downtown 7.9% 32.6% 35.0% 14.0% 5.4% 5.1% Q12-3. Overall quality of new development in your neighborhood 4.0% 17.3% 33.5% 22.2% 13.4% 9.6% Q12-4. Housing quality in your neighborhood 9.6% 34.9% 24.5% 19.3% 8.8% 2.9% Q12-5. Overall appearance of your neighborhood 12.3% 33.5% 24.1% 19.3% 8.5% 2.3% Q12-6. Communication of plans for development projects 2.0% 12.5% 34.3% 21.3% 13.3% 16.7% Q12-7. Overall satisfaction with economic investment coming into City 2.5% 14.8% 37.8% 20.5% 10.3% 14.0% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 121 WITHOUT “DON’T KNOW” Q12. Community Investment. Please rate the City of South Bend with regard to each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q12-1. Overall quality of Downtown 7.3% 40.4% 29.0% 17.7% 5.6% Q12-2. Overall quality of new development in Downtown 8.3% 34.3% 36.9% 14.8% 5.7% Q12-3. Overall quality of new development in your neighborhood 4.4% 19.1% 37.0% 24.6% 14.8% Q12-4. Housing quality in your neighborhood 9.9% 35.9% 25.3% 19.9% 9.1% Q12-5. Overall appearance of your neighborhood 12.6% 34.3% 24.6% 19.7% 8.7% Q12-6. Communication of plans for development projects 2.4% 15.0% 41.1% 25.6% 15.9% Q12-7. Overall satisfaction with economic investment coming into City 2.9% 17.2% 44.0% 23.9% 12.0% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 122 Q13. Which TWO of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q13. Top choice Number Percent Overall quality of Downtown 94 14.5 % Overall quality of new development in Downtown 60 9.2 % Overall quality of new development in your neighborhood 93 14.3 % Housing quality in your neighborhood 79 12.2 % Overall appearance of your neighborhood 100 15.4 % Communication of plans for development projects 53 8.2 % Overall satisfaction with economic investment coming into City 101 15.6 % None chosen 69 10.6 % Total 649 100.0 % Q13. Which TWO of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q13. 2nd choice Number Percent Overall quality of Downtown 59 9.1 % Overall quality of new development in Downtown 78 12.0 % Overall quality of new development in your neighborhood 65 10.0 % Housing quality in your neighborhood 72 11.1 % Overall appearance of your neighborhood 99 15.3 % Communication of plans for development projects 81 12.5 % Overall satisfaction with economic investment coming into City 101 15.6 % None chosen 94 14.5 % Total 649 100.0 % SUM OF TOP 2 CHOICES Q13. Which TWO of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) Q13. Sum of top 2 choices Number Percent Overall quality of Downtown 153 23.6 % Overall quality of new development in Downtown 138 21.3 % Overall quality of new development in your neighborhood 158 24.3 % Housing quality in your neighborhood 151 23.3 % Overall appearance of your neighborhood 199 30.7 % Communication of plans for development projects 134 20.6 % Overall satisfaction with economic investment coming into City 202 31.1 % None chosen 69 10.6 % Total 1204 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 123 Q14. How important is taking action to reduce or mitigate greenhouse gas emissions and adapt to climate change for you? Q14. How important is taking action to reduce or mitigate greenhouse gas emissions & adapt to climate change for you Number Percent Very important 226 34.8 % Important 164 25.3 % Neutral 104 16.0 % Not important 60 9.2 % Not at all important 67 10.3 % Don't know 28 4.3 % Total 649 100.0 % WITHOUT “DON’T KNOW” Q14. How important is taking action to reduce or mitigate greenhouse gas emissions and adapt to climate change for you? (without "don't know") Q14. How important is taking action to reduce or mitigate greenhouse gas emissions & adapt to climate change for you Number Percent Very important 226 36.4 % Important 164 26.4 % Neutral 104 16.7 % Not important 60 9.7 % Not at all important 67 10.8 % Total 621 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 124 Q15. How well informed do you believe you are on the effects of climate change? Q15. How well informed are you on effects of climate change Number Percent Very well informed 183 28.2 % Informed 302 46.5 % Neutral 107 16.5 % Not informed 32 4.9 % Not at all informed 10 1.5 % Don't know 15 2.3 % Total 649 100.0 % WITHOUT “DON’T KNOW” Q15. How well informed do you believe you are on the effects of climate change? (without "don't know") Q15. How well informed are you on effects of climate change Number Percent Very well informed 183 28.9 % Informed 302 47.6 % Neutral 107 16.9 % Not informed 32 5.0 % Not at all informed 10 1.6 % Total 634 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 125 Q16. In terms of priority, how would you rank the following sustainability strategies for South Bend? Q16. Top choice Number Percent City should prioritize programs that assist residents who are most impacted by effects of climate change 69 10.6 % City should develop programs that provide clean energy & green infrastructure workforce development opportunities 117 18.0 % City should develop programs to make it easier for property owners to be powered by renewable energy resources, including installing solar panels on their property 181 27.9 % City should prioritize projects that will prepare my community for future climate emergencies & natural disasters 155 23.9 % None chosen 127 19.6 % Total 649 100.0 % Q16. In terms of priority, how would you rank the following sustainability strategies for South Bend? Q16. 2nd choice Number Percent City should prioritize programs that assist residents who are most impacted by effects of climate change 88 13.6 % City should develop programs that provide clean energy & green infrastructure workforce development opportunities 133 20.5 % City should develop programs to make it easier for property owners to be powered by renewable energy resources, including installing solar panels on their property 129 19.9 % City should prioritize projects that will prepare my community for future climate emergencies & natural disasters 138 21.3 % None chosen 161 24.8 % Total 649 100.0 % Q16. In terms of priority, how would you rank the following sustainability strategies for South Bend? Q16. 3rd choice Number Percent City should prioritize programs that assist residents who are most impacted by effects of climate change 135 20.8 % City should develop programs that provide clean energy & green infrastructure workforce development opportunities 120 18.5 % City should develop programs to make it easier for property owners to be powered by renewable energy resources, including installing solar panels on their property 86 13.3 % City should prioritize projects that will prepare my community for future climate emergencies & natural disasters 95 14.6 % None chosen 213 32.8 % Total 649 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 126 Q16. In terms of priority, how would you rank the following sustainability strategies for South Bend? Q16. 4th choice Number Percent City should prioritize programs that assist residents who are most impacted by effects of climate change 145 22.3 % City should develop programs that provide clean energy & green infrastructure workforce development opportunities 84 12.9 % City should develop programs to make it easier for property owners to be powered by renewable energy resources, including installing solar panels on their property 70 10.8 % City should prioritize projects that will prepare my community for future climate emergencies & natural disasters 83 12.8 % None chosen 267 41.1 % Total 649 100.0 % SUM OF TOP 4 CHOICES Q16. In terms of priority, how would you rank the following sustainability strategies for South Bend? (top 4) Q16. Sum of top 4 choices Number Percent City should prioritize programs that assist residents who are most impacted by effects of climate change 437 67.3 % City should develop programs that provide clean energy & green infrastructure workforce development opportunities 454 70.0 % City should develop programs to make it easier for property owners to be powered by renewable energy resources, including installing solar panels on their property 466 71.8 % City should prioritize projects that will prepare my community for future climate emergencies & natural disasters 471 72.6 % None chosen 127 19.6 % Total 1955 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 127 Q17. Do you feel that your neighborhood has improved over the past FIVE years? Q17. Has your neighborhood improved over past five years Number Percent Yes 194 29.9 % No 356 54.9 % Have not lived in my neighborhood for 5 years 77 11.9 % Not provided 22 3.4 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q17. Do you feel that your neighborhood has improved over the past FIVE years? (without "not provided") Q17. Has your neighborhood improved over past five years Number Percent Yes 194 30.9 % No 356 56.8 % Have not lived in my neighborhood for 5 years 77 12.3 % Total 627 100.0 % Q18. Do you belong to a neighborhood association? Q18. Do you belong to a neighborhood association Number Percent Yes 149 23.0 % No 488 75.2 % Not provided 12 1.8 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q18. Do you belong to a neighborhood association? (without "not provided") Q18. Do you belong to a neighborhood association Number Percent Yes 149 23.4 % No 488 76.6 % Total 637 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 128 Q18a. How satisfied are you with the City's engagement with your neighborhood association? Q18a. How satisfied are you with City's engagement with your neighborhood association Number Percent Very satisfied 7 4.7 % Satisfied 23 15.4 % Neutral 56 37.6 % Dissatisfied 32 21.5 % Very dissatisfied 18 12.1 % Not provided 13 8.7 % Total 149 100.0 % WITHOUT “NOT PROVIDED” Q18a. How satisfied are you with the City's engagement with your neighborhood association? (without "not provided") Q18a. How satisfied are you with City's engagement with your neighborhood association Number Percent Very satisfied 7 5.1 % Satisfied 23 16.9 % Neutral 56 41.2 % Dissatisfied 32 23.5 % Very dissatisfied 18 13.2 % Total 136 100.0 % Q19. Are you aware of development plans for your neighborhood? Q19. Are you aware of development plans for your neighborhood Number Percent Yes 81 12.5 % No 563 86.7 % Not provided 5 0.8 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q19. Are you aware of development plans for your neighborhood? (without "not provided") Q19. Are you aware of development plans for your neighborhood Number Percent Yes 81 12.6 % No 563 87.4 % Total 644 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 129 Q20. Neighborhood Services and Enforcement (formerly Code Enforcement). Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q20-1. Quality of animal control 7.1% 30.6% 29.9% 11.6% 4.6% 16.2% Q20-2. City efforts to remove abandoned vehicles or inoperative vehicles 3.4% 20.1% 26.9% 21.9% 12.2% 15.6% Q20-3. Enforcing clean-up of trash & debris on private property 2.5% 15.7% 22.4% 28.2% 20.1% 11.1% Q20-4. Enforcing mowing & cutting of grass & weeds on private property 3.1% 18.5% 23.8% 27.0% 18.5% 9.1% Q20-5. Enforcing exterior maintenance of commercial/ business property 1.9% 14.4% 29.6% 24.2% 15.9% 14.0% Q20-6. Enforcing exterior maintenance of residential property 2.0% 12.7% 30.9% 26.7% 15.3% 12.5% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 130 WITHOUT “DON’T KNOW” Q20. Neighborhood Services and Enforcement (formerly Code Enforcement). Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q20-1. Quality of animal control 8.5% 36.5% 35.7% 13.8% 5.5% Q20-2. City efforts to remove abandoned vehicles or inoperative vehicles 4.0% 23.8% 31.8% 26.0% 14.4% Q20-3. Enforcing clean-up of trash & debris on private property 2.8% 17.7% 25.2% 31.8% 22.6% Q20-4. Enforcing mowing & cutting of grass & weeds on private property 3.4% 20.4% 26.1% 29.7% 20.4% Q20-5. Enforcing exterior maintenance of commercial/business property 2.2% 16.7% 34.5% 28.2% 18.5% Q20-6. Enforcing exterior maintenance of residential property 2.3% 14.5% 35.3% 30.5% 17.5% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 131 Q21. Which TWO of the items listed in Question 20 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q21. Top choice Number Percent Quality of animal control 45 6.9 % City efforts to remove abandoned vehicles or inoperative vehicles 77 11.9 % Enforcing clean-up of trash & debris on private property 198 30.5 % Enforcing mowing & cutting of grass & weeds on private property 72 11.1 % Enforcing exterior maintenance of commercial/business property 124 19.1 % Enforcing exterior maintenance of residential property 58 8.9 % None chosen 75 11.6 % Total 649 100.0 % Q21. Which TWO of the items listed in Question 20 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q21. 2nd choice Number Percent Quality of animal control 22 3.4 % City efforts to remove abandoned vehicles or inoperative vehicles 87 13.4 % Enforcing clean-up of trash & debris on private property 136 21.0 % Enforcing mowing & cutting of grass & weeds on private property 110 16.9 % Enforcing exterior maintenance of commercial/business property 88 13.6 % Enforcing exterior maintenance of residential property 98 15.1 % None chosen 108 16.6 % Total 649 100.0 % SUM OF TOP 2 CHOICES Q21. Which TWO of the items listed in Question 20 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) Q21. Sum of top 2 choices Number Percent Quality of animal control 67 10.3 % City efforts to remove abandoned vehicles or inoperative vehicles 164 25.3 % Enforcing clean-up of trash & debris on private property 334 51.5 % Enforcing mowing & cutting of grass & weeds on private property 182 28.0 % Enforcing exterior maintenance of commercial/business property 212 32.7 % Enforcing exterior maintenance of residential property 156 24.0 % None chosen 75 11.6 % Total 1190 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 132 Q22. Solid Waste. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q22-1. Timeliness of your trash service 31.3% 49.1% 11.0% 4.3% 1.1% 3.2% Q22-2. City efforts to keep you informed about disruptions to trash service 23.6% 42.1% 17.0% 7.9% 2.9% 6.5% Q22-3. Bulky item pick-up/ removal services (e.g. old furniture, appliances) 19.3% 33.8% 18.5% 10.6% 5.6% 12.2% Q22-4. Quality of yard waste collection services 22.5% 40.3% 16.5% 7.7% 3.5% 9.4% Q22-5. What you are charged for trash service 9.1% 33.8% 28.9% 15.1% 5.7% 7.4% WITHOUT “DON’T KNOW” Q22. Solid Waste. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q22-1. Timeliness of your trash service 32.4% 50.7% 11.3% 4.5% 1.1% Q22-2. City efforts to keep you informed about disruptions to trash service 25.2% 45.0% 18.2% 8.4% 3.1% Q22-3. Bulky item pick-up/removal services (e. g. old furniture, appliances) 22.0% 38.5% 21.1% 12.1% 6.3% Q22-4. Quality of yard waste collection services 24.9% 44.5% 18.2% 8.5% 3.9% Q22-5. What you are charged for trash service 9.8% 36.5% 31.2% 16.3% 6.2% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 133 Q23. Which TWO of the items listed in Question 22 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q23. Top choice Number Percent Timeliness of your trash service 36 5.5 % City efforts to keep you informed about disruptions to trash service 80 12.3 % Bulky item pick-up/removal services (e.g. old furniture, appliances) 129 19.9 % Quality of yard waste collection services 53 8.2 % What you are charged for trash service 177 27.3 % None chosen 174 26.8 % Total 649 100.0 % Q23. Which TWO of the items listed in Question 22 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q23. 2nd choice Number Percent Timeliness of your trash service 45 6.9 % City efforts to keep you informed about disruptions to trash service 68 10.5 % Bulky item pick-up/removal services (e.g. old furniture, appliances) 118 18.2 % Quality of yard waste collection services 80 12.3 % What you are charged for trash service 94 14.5 % None chosen 244 37.6 % Total 649 100.0 % SUM OF TOP 2 CHOICES Q23. Which TWO of the items listed in Question 22 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) Q23. Sum of top 2 choices Number Percent Timeliness of your trash service 81 12.5 % City efforts to keep you informed about disruptions to trash service 148 22.8 % Bulky item pick-up/removal services (e.g. old furniture, appliances) 247 38.1 % Quality of yard waste collection services 133 20.5 % What you are charged for trash service 271 41.8 % None chosen 174 26.8 % Total 1054 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 134 Q24. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q24-1. Professionalism of fire & EMS personnel 34.3% 39.0% 11.0% 1.1% 0.3% 14.4% Q24-2. Professionalism of City police officers 23.9% 36.6% 17.6% 7.4% 5.1% 9.4% Q24-3. How quickly police respond to emergencies 16.5% 32.4% 21.5% 6.8% 3.4% 19.4% Q24-4. Visibility of police in commercial & retail areas 9.3% 27.8% 31.5% 18.1% 5.2% 8.2% Q24-5. Overall feeling of safety in your neighborhood 11.3% 36.4% 24.4% 17.3% 8.8% 1.9% Q24-6. Visibility of police in neighborhoods 6.5% 21.8% 30.7% 25.3% 8.5% 7.3% Q24-7. Enforcement of local traffic laws 6.3% 22.4% 24.5% 22.4% 16.5% 7.9% Q24-8. Fire education programs in your community 5.4% 19.1% 33.0% 6.6% 2.8% 33.0% Q24-9. Efforts by local government in your area to prevent crime 3.1% 11.1% 23.0% 28.7% 20.1% 14.0% Q24-10. Relationship between police officers & community 8.5% 26.4% 29.8% 15.0% 9.1% 11.3% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 135 WITHOUT “DON’T KNOW” Q24. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q24-1. Professionalism of fire & EMS personnel 40.0% 45.6% 12.8% 1.3% 0.4% Q24-2. Professionalism of City police officers 26.4% 40.4% 19.4% 8.2% 5.6% Q24-3. How quickly police respond to emergencies 20.5% 40.2% 26.6% 8.4% 4.2% Q24-4. Visibility of police in commercial & retail areas 10.1% 30.3% 34.3% 19.7% 5.7% Q24-5. Overall feeling of safety in your neighborhood 11.5% 37.1% 24.8% 17.6% 9.0% Q24-6. Visibility of police in neighborhoods 7.0% 23.5% 33.1% 27.3% 9.2% Q24-7. Enforcement of local traffic laws 6.9% 24.3% 26.6% 24.3% 17.9% Q24-8. Fire education programs in your community 8.1% 28.6% 49.3% 9.9% 4.1% Q24-9. Efforts by local government in your area to prevent crime 3.6% 12.9% 26.8% 33.4% 23.3% Q24-10. Relationship between police officers & community 9.6% 29.7% 33.6% 16.9% 10.3% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 136 Q25. Which THREE of the items listed in Question 24 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q25. Top choice Number Percent Professionalism of fire & EMS personnel 10 1.5 % Professionalism of City police officers 54 8.3 % How quickly police respond to emergencies 30 4.6 % Visibility of police in commercial & retail areas 50 7.7 % Overall feeling of safety in your neighborhood 104 16.0 % Visibility of police in neighborhoods 60 9.2 % Enforcement of local traffic laws 72 11.1 % Fire education programs in your community 6 0.9 % Efforts by local government in your area to prevent crime 106 16.3 % Relationship between police officers & community 96 14.8 % None chosen 61 9.4 % Total 649 100.0 % Q25. Which THREE of the items listed in Question 24 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q25. 2nd choice Number Percent Professionalism of fire & EMS personnel 2 0.3 % Professionalism of City police officers 37 5.7 % How quickly police respond to emergencies 30 4.6 % Visibility of police in commercial & retail areas 49 7.6 % Overall feeling of safety in your neighborhood 72 11.1 % Visibility of police in neighborhoods 113 17.4 % Enforcement of local traffic laws 64 9.9 % Fire education programs in your community 16 2.5 % Efforts by local government in your area to prevent crime 121 18.6 % Relationship between police officers & community 60 9.2 % None chosen 85 13.1 % Total 649 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 137 Q25. Which THREE of the items listed in Question 24 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q25. 3rd choice Number Percent Professionalism of fire & EMS personnel 4 0.6 % Professionalism of City police officers 27 4.2 % How quickly police respond to emergencies 41 6.3 % Visibility of police in commercial & retail areas 36 5.5 % Overall feeling of safety in your neighborhood 72 11.1 % Visibility of police in neighborhoods 84 12.9 % Enforcement of local traffic laws 55 8.5 % Fire education programs in your community 23 3.5 % Efforts by local government in your area to prevent crime 100 15.4 % Relationship between police officers & community 70 10.8 % None chosen 137 21.1 % Total 649 100.0 % SUM OF TOP 3 CHOICES Q25. Which THREE of the items listed in Question 24 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q25. Sum of top 3 choices Number Percent Professionalism of fire & EMS personnel 16 2.5 % Professionalism of City police officers 118 18.2 % How quickly police respond to emergencies 101 15.6 % Visibility of police in commercial & retail areas 135 20.8 % Overall feeling of safety in your neighborhood 248 38.2 % Visibility of police in neighborhoods 257 39.6 % Enforcement of local traffic laws 191 29.4 % Fire education programs in your community 45 6.9 % Efforts by local government in your area to prevent crime 327 50.4 % Relationship between police officers & community 226 34.8 % None chosen 61 9.4 % Total 1725 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 138 Q26. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q26-1. Snow removal on major City streets 13.3% 48.8% 17.7% 13.7% 4.2% 2.3% Q26-2. Condition of street signs & traffic signals 11.7% 48.3% 22.8% 11.7% 3.2% 2.2% Q26-3. Adequacy of street lighting in your neighborhood 10.3% 40.4% 20.4% 20.1% 6.8% 2.0% Q26-4. Quality of public transportation services 4.9% 21.9% 28.5% 10.6% 3.9% 30.1% Q26-5. On-street bicycle & scooter infrastructure 4.2% 25.3% 33.5% 12.8% 7.3% 17.0% Q26-6. Condition of catch basins in your neighborhood 3.2% 19.1% 29.0% 13.4% 5.4% 29.8% Q26-7. Snow removal on neighborhood streets 5.1% 35.3% 22.4% 21.6% 11.7% 3.9% Q26-8. Condition of sidewalks & curbs in your neighborhood 4.8% 27.6% 22.4% 25.5% 15.0% 4.8% Q26-9. Cleanliness of streets & other public areas 3.9% 30.6% 28.1% 25.3% 9.0% 3.2% Q26-10. Condition of streets in your neighborhood 5.6% 28.9% 22.7% 27.8% 12.3% 2.8% Q26-11. Condition of major City streets 3.9% 27.2% 22.1% 32.1% 12.2% 2.6% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 139 WITHOUT “DON’T KNOW” Q26. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q26-1. Snow removal on major City streets 13.6% 49.9% 18.2% 14.1% 4.3% Q26-2. Condition of street signs & traffic signals 12.0% 49.4% 23.3% 12.0% 3.3% Q26-3. Adequacy of street lighting in your neighborhood 10.6% 41.3% 20.8% 20.5% 6.9% Q26-4. Quality of public transportation services 7.1% 31.3% 40.8% 15.2% 5.5% Q26-5. On-street bicycle & scooter infrastructure 5.0% 30.5% 40.3% 15.4% 8.7% Q26-6. Condition of catch basins in your neighborhood 4.6% 27.3% 41.3% 19.1% 7.7% Q26-7. Snow removal on neighborhood streets 5.3% 36.8% 23.3% 22.5% 12.2% Q26-8. Condition of sidewalks & curbs in your neighborhood 5.0% 29.0% 23.5% 26.7% 15.7% Q26-9. Cleanliness of streets & other public areas 4.0% 31.6% 29.0% 26.2% 9.3% Q26-10. Condition of streets in your neighborhood 5.7% 29.7% 23.3% 28.6% 12.7% Q26-11. Condition of major City streets 4.0% 27.9% 22.7% 33.0% 12.5% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 140 Q27. Which THREE of the items listed in Question 26 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q27. Top choice Number Percent Snow removal on major City streets 33 5.1 % Condition of street signs & traffic signals 27 4.2 % Adequacy of street lighting in your neighborhood 58 8.9 % Quality of public transportation services 38 5.9 % On-street bicycle & scooter infrastructure 28 4.3 % Condition of catch basins in your neighborhood 18 2.8 % Snow removal on neighborhood streets 61 9.4 % Condition of sidewalks & curbs in your neighborhood 71 10.9 % Cleanliness of streets & other public areas 38 5.9 % Condition of streets in your neighborhood 76 11.7 % Condition of major City streets 138 21.3 % None chosen 63 9.7 % Total 649 100.0 % Q27. Which THREE of the items listed in Question 26 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q27. 2nd choice Number Percent Snow removal on major City streets 28 4.3 % Condition of street signs & traffic signals 9 1.4 % Adequacy of street lighting in your neighborhood 53 8.2 % Quality of public transportation services 40 6.2 % On-street bicycle & scooter infrastructure 31 4.8 % Condition of catch basins in your neighborhood 20 3.1 % Snow removal on neighborhood streets 73 11.2 % Condition of sidewalks & curbs in your neighborhood 79 12.2 % Cleanliness of streets & other public areas 63 9.7 % Condition of streets in your neighborhood 88 13.6 % Condition of major City streets 72 11.1 % None chosen 93 14.3 % Total 649 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 141 Q27. Which THREE of the items listed in Question 26 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q27. 3rd choice Number Percent Snow removal on major City streets 41 6.3 % Condition of street signs & traffic signals 27 4.2 % Adequacy of street lighting in your neighborhood 40 6.2 % Quality of public transportation services 21 3.2 % On-street bicycle & scooter infrastructure 24 3.7 % Condition of catch basins in your neighborhood 21 3.2 % Snow removal on neighborhood streets 51 7.9 % Condition of sidewalks & curbs in your neighborhood 71 10.9 % Cleanliness of streets & other public areas 77 11.9 % Condition of streets in your neighborhood 72 11.1 % Condition of major City streets 62 9.6 % None chosen 142 21.9 % Total 649 100.0 % SUM OF TOP 3 CHOICES Q27. Which THREE of the items listed in Question 26 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) Q27. Sum of top 3 choices Number Percent Snow removal on major City streets 102 15.7 % Condition of street signs & traffic signals 63 9.7 % Adequacy of street lighting in your neighborhood 151 23.3 % Quality of public transportation services 99 15.3 % On-street bicycle & scooter infrastructure 83 12.8 % Condition of catch basins in your neighborhood 59 9.1 % Snow removal on neighborhood streets 185 28.5 % Condition of sidewalks & curbs in your neighborhood 221 34.1 % Cleanliness of streets & other public areas 178 27.4 % Condition of streets in your neighborhood 236 36.4 % Condition of major City streets 272 41.9 % None chosen 63 9.7 % Total 1712 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 142 Q28. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q28-1. Water pressure on a typical day 22.1% 51.5% 13.9% 5.9% 1.5% 5.1% Q28-2. How easy your utility bill is to understand 15.6% 51.1% 20.1% 5.4% 1.7% 6.2% Q28-3. Smell of your tap water 11.4% 41.5% 26.4% 11.1% 4.2% 5.4% Q28-4. How easy it is to resolve billing problems 7.4% 24.5% 28.1% 6.5% 2.8% 30.7% Q28-5. Taste of your tap water 11.0% 34.7% 24.4% 14.4% 7.9% 7.7% Q28-6. How well City keeps you informed about water quality issues 7.1% 26.4% 32.1% 12.2% 5.4% 16.8% Q28-7. What you are charged for utilities 4.6% 19.6% 27.5% 28.7% 13.9% 5.7% Q28-8. Stormwater management/ flood control 4.8% 25.3% 29.9% 14.4% 5.4% 20.2% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 143 WITHOUT “DON’T KNOW” Q28. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q28-1. Water pressure on a typical day 23.3% 54.3% 14.6% 6.2% 1.6% Q28-2. How easy your utility bill is to understand 16.6% 54.4% 21.4% 5.8% 1.8% Q28-3. Smell of your tap water 12.1% 43.9% 27.9% 11.7% 4.4% Q28-4. How easy it is to resolve billing problems 10.7% 35.4% 40.5% 9.4% 4.0% Q28-5. Taste of your tap water 11.9% 37.6% 26.4% 15.6% 8.5% Q28-6. How well City keeps you informed about water quality issues 8.5% 31.7% 38.6% 14.7% 6.5% Q28-7. What you are charged for utilities 4.9% 20.8% 29.1% 30.4% 14.7% Q28-8. Stormwater management/flood control 6.0% 31.7% 37.5% 18.0% 6.8% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 144 Q29. Which TWO of the items listed in Question 28 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q29. Top choice Number Percent Water pressure on a typical day 39 6.0 % How easy your utility bill is to understand 9 1.4 % Smell of your tap water 35 5.4 % How easy it is to resolve billing problems 14 2.2 % Taste of your tap water 91 14.0 % How well City keeps you informed about water quality issues 65 10.0 % What you are charged for utilities 177 27.3 % Stormwater management/flood control 99 15.3 % None chosen 120 18.5 % Total 649 100.0 % Q29. Which TWO of the items listed in Question 28 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q29. 2nd choice Number Percent Water pressure on a typical day 27 4.2 % How easy your utility bill is to understand 21 3.2 % Smell of your tap water 40 6.2 % How easy it is to resolve billing problems 21 3.2 % Taste of your tap water 81 12.5 % How well City keeps you informed about water quality issues 94 14.5 % What you are charged for utilities 103 15.9 % Stormwater management/flood control 74 11.4 % None chosen 188 29.0 % Total 649 100.0 % SUM OF TOP 2 CHOICES Q29. Which TWO of the items listed in Question 28 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) Q29. Sum of top 2 choices Number Percent Water pressure on a typical day 66 10.2 % How easy your utility bill is to understand 30 4.6 % Smell of your tap water 75 11.6 % How easy it is to resolve billing problems 35 5.4 % Taste of your tap water 172 26.5 % How well City keeps you informed about water quality issues 159 24.5 % What you are charged for utilities 280 43.1 % Stormwater management/flood control 173 26.7 % None chosen 120 18.5 % Total 1110 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 145 Q30. Venues, Parks, and Arts. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Don't know Q30-1. Maintenance of City parks 16.8% 45.7% 20.1% 7.7% 2.0% 7.7% Q30-2. Number of walking & biking trails 16.7% 41.0% 20.8% 9.0% 2.0% 10.5% Q30-3. Access to parks in your neighborhood 16.0% 45.4% 20.4% 8.2% 3.1% 6.9% Q30-4. Ease of registering for recreation programs such as classes, trips, & special events 6.8% 19.4% 31.6% 5.9% 1.2% 35.0% Q30-5. Fees charged for recreation programs 6.2% 16.8% 31.6% 5.6% 2.6% 37.2% Q30-6. Availability of recreation programming in your neighborhood 5.7% 13.9% 30.1% 13.3% 4.2% 32.9% Q30-7. Condition of restrooms in public parks 3.4% 11.9% 28.5% 17.7% 7.6% 30.9% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 146 WITHOUT “DON’T KNOW” Q30. Venues, Parks, and Arts. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") (N=649) Very Very satisfied Satisfied Neutral Dissatisfied dissatisfied Q30-1. Maintenance of City parks 18.2% 49.5% 21.7% 8.4% 2.2% Q30-2. Number of walking & biking trails 18.6% 45.9% 23.3% 10.0% 2.2% Q30-3. Access to parks in your neighborhood 17.2% 48.8% 21.9% 8.8% 3.3% Q30-4. Ease of registering for recreation programs such as classes, trips, & special events 10.5% 29.9% 48.7% 9.0% 1.9% Q30-5. Fees charged for recreation programs 9.8% 26.8% 50.4% 8.8% 4.2% Q30-6. Availability of recreation programming in your neighborhood 8.5% 20.7% 44.8% 19.8% 6.2% Q30-7. Condition of restrooms in public parks 4.9% 17.2% 41.3% 25.7% 10.9% 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 147 Q31. Which TWO of the items listed in Question 30 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q31. Top choice Number Percent Maintenance of City parks 142 21.9 % Number of walking & biking trails 72 11.1 % Access to parks in your neighborhood 27 4.2 % Ease of registering for recreation programs such as classes, trips, & special events 23 3.5 % Fees charged for recreation programs 34 5.2 % Availability of recreation programming in your neighborhood 68 10.5 % Condition of restrooms in public parks 99 15.3 % None chosen 184 28.4 % Total 649 100.0 % Q31. Which TWO of the items listed in Question 30 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? Q31. 2nd choice Number Percent Maintenance of City parks 59 9.1 % Number of walking & biking trails 45 6.9 % Access to parks in your neighborhood 50 7.7 % Ease of registering for recreation programs such as classes, trips, & special events 31 4.8 % Fees charged for recreation programs 44 6.8 % Availability of recreation programming in your neighborhood 79 12.2 % Condition of restrooms in public parks 100 15.4 % None chosen 241 37.1 % Total 649 100.0 % SUM OF TOP 2 CHOICES Q31. Which TWO of the items listed in Question 30 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) Q31. Sum of top 2 choices Number Percent Maintenance of City parks 201 31.0 % Number of walking & biking trails 117 18.0 % Access to parks in your neighborhood 77 11.9 % Ease of registering for recreation programs such as classes, trips, & special events 54 8.3 % Fees charged for recreation programs 78 12.0 % Availability of recreation programming in your neighborhood 147 22.7 % Condition of restrooms in public parks 199 30.7 % None chosen 184 28.4 % Total 1057 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 148 Q32. In the past year, have you visited a City recreation facility or park? Q32. Have you visited a City recreation facility or park in past year Number Percent Yes 518 79.8 % No 128 19.7 % Not provided 3 0.5 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q32. In the past year, have you visited a City recreation facility or park? (without "not provided") Q32. Have you visited a City recreation facility or park in past year Number Percent Yes 518 80.2 % No 128 19.8 % Total 646 100.0 % Q33. Approximately how many years have you lived in South Bend? Q33. Approximately how many years have you lived in South Bend Number Percent 0-5 59 9.1 % 6-10 54 8.3 % 11-15 39 6.0 % 16-20 39 6.0 % 21-30 101 15.6 % 31+ 343 52.9 % Not provided 14 2.2 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q33. Approximately how many years have you lived in South Bend? (without "not provided") Q33. Approximately how many years have you lived in South Bend Number Percent 0-5 59 9.3 % 6-10 54 8.5 % 11-15 39 6.1 % 16-20 39 6.1 % 21-30 101 15.9 % 31+ 343 54.0 % Total 635 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 149 Q34. Have you met the current Mayor? Q34. Have you met current Mayor Number Percent Yes 109 16.8 % No 538 82.9 % Not provided 2 0.3 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q34. Have you met the current Mayor? (without "not provided") Q34. Have you met current Mayor Number Percent Yes 109 16.8 % No 538 83.2 % Total 647 100.0 % Q35. Have you met your Council person? Q35. Have you met your Council person Number Percent Yes 101 15.6 % No 546 84.1 % Not provided 2 0.3 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q35. Have you met your Council person? (without "not provided") Q35. Have you met your Council person Number Percent Yes 101 15.6 % No 546 84.4 % Total 647 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 150 Q36. Do you own or rent your current residence? Q36. Do you own or rent your current residence Number Percent Own 425 65.5 % Rent 217 33.4 % Not provided 7 1.1 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q36. Do you own or rent your current residence? (without "not provided") Q36. Do you own or rent your current residence Number Percent Own 425 66.2 % Rent 217 33.8 % Total 642 100.0 % Q37. What is your age? Q37. Your age Number Percent 18-34 115 17.7 % 35-44 123 19.0 % 45-54 128 19.7 % 55-64 136 21.0 % 65+ 132 20.3 % Not provided 15 2.3 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q37. What is your age? (without "not provided") Q37. Your age Number Percent 18-34 115 18.1 % 35-44 123 19.4 % 45-54 128 20.2 % 55-64 136 21.5 % 65+ 132 20.8 % Total 634 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 151 Q38. What is your gender identity? Q38. Your gender identity Number Percent Male 322 49.6 % Female 319 49.2 % Gender variant/non-conforming 6 0.9 % Not provided 2 0.3 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q38. What is your gender identity? (without "not provided") Q38. Your gender identity Number Percent Male 322 49.8 % Female 319 49.3 % Gender variant/non-conforming 6 0.9 % Total 647 100.0 % Q39. Including yourself, how many people live in your household? Q39. How many people live in your household Number Percent 1 160 24.7 % 2 272 41.9 % 3 96 14.8 % 4 56 8.6 % 5+ 54 8.3 % Not provided 11 1.7 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q39. Including yourself, how many people live in your household? (without "not provided") Q39. How many people live in your household Number Percent 1 160 25.1 % 2 272 42.6 % 3 96 15.0 % 4 56 8.8 % 5+ 54 8.5 % Total 638 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 152 Q40. How many people in your household are employed? Q40. How many people in your household are employed Number Percent 0 102 15.7 % 1 265 40.8 % 2 216 33.3 % 3 44 6.8 % 4 10 1.5 % 5+ 5 0.8 % Not provided 7 1.1 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q40. How many people in your household are employed? (without "not provided") Q40. How many people in your household are employed Number Percent 0 102 15.9 % 1 265 41.3 % 2 216 33.6 % 3 44 6.9 % 4 10 1.6 % 5+ 5 0.8 % Total 642 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 153 Q41. Which of the following best describes your employment status? Q41. What best describes your employment status Number Percent Employed full time 331 51.0 % Employed part time 70 10.8 % Not employed, looking for work 11 1.7 % Not employed, not looking for work 14 2.2 % Retired 180 27.7 % Student 4 0.6 % Disabled, not able to work 35 5.4 % Not provided 4 0.6 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q41. Which of the following best describes your employment status? (without "not provided") Q41. What best describes your employment status Number Percent Employed full time 331 51.3 % Employed part time 70 10.9 % Not employed, looking for work 11 1.7 % Not employed, not looking for work 14 2.2 % Retired 180 27.9 % Student 4 0.6 % Disabled, not able to work 35 5.4 % Total 645 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 154 Q41a. What is the zip code where you work? Q41a. Zip code where you work Number Percent 46601 54 13.8 % 46614 44 11.3 % 46617 40 10.2 % 46628 39 10.0 % 46545 28 7.2 % 46619 28 7.2 % 46615 26 6.6 % 46556 20 5.1 % 46544 15 3.8 % 46635 13 3.3 % 46616 12 3.1 % 46613 11 2.8 % 46514 9 2.3 % 46637 9 2.3 % 46516 8 2.0 % 46552 6 1.5 % 46530 4 1.0 % 46517 3 0.8 % 46563 2 0.5 % 95008 1 0.3 % 46690 1 0.3 % 46645 1 0.3 % 46526 1 0.3 % 48528 1 0.3 % 46542 1 0.3 % 46535 1 0.3 % 46624 1 0.3 % 46654 1 0.3 % 91711 1 0.3 % 46342 1 0.3 % 46371 1 0.3 % 49047 1 0.3 % 47601 1 0.3 % 46901 1 0.3 % 46360 1 0.3 % 60656 1 0.3 % 49120 1 0.3 % 46523 1 0.3 % 46952 1 0.3 % Total 391 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 155 Q42. Would you say your total annual household income is… Q42. Your total annual household income Number Percent Under $15K 65 10.0 % $15K to $29,999 114 17.6 % $30K to $59,999 161 24.8 % $60K to $99,999 146 22.5 % $100K to $124,999 55 8.5 % $125K+ 53 8.2 % Not provided 55 8.5 % Total 649 100.0 % WITHOUT “NOT PROVIDED” Q42. Would you say your total annual household income is… (without "not provided") Q42. Your total annual household income Number Percent Under $15K 65 10.9 % $15K to $29,999 114 19.2 % $30K to $59,999 161 27.1 % $60K to $99,999 146 24.6 % $100K to $124,999 55 9.3 % $125K+ 53 8.9 % Total 594 100.0 % Q43. Which of the following best describes your race/ethnicity? Q43. What best describes your race/ethnicity Number Percent Asian or Asian Indian 14 2.2 % Black or African American 162 25.0 % American Indian or Alaska Native 5 0.8 % White 391 60.2 % Native Hawaiian or other Pacific Islander 1 0.2 % Hispanic, Spanish, or Latino/a/x 96 14.8 % Other 8 1.2 % Total 677 Q43-7. Self-describe your race/ethnicity: Q43-7. Self-describe your race/ethnicity Number Percent Mixed 3 37.5 % Polish American 3rd generation South Bend settler 1 12.5 % Polish 1 12.5 % Multi-race 1 12.5 % Irish/English/German/Scottish/Native American 1 12.5 % More than one 1 12.5 % Total 8 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 156 Q44. How would you describe your overall state of health these days. Would you say… Q44. Your overall state of health these days Number Percent Excellent 103 15.9 % Good 297 45.8 % Average 147 22.7 % Fair 74 11.4 % Poor 21 3.2 % Don't know 7 1.1 % Total 649 100.0 % WITHOUT “DON’T KNOW” Q44. How would you describe your overall state of health these days. Would you say… (without "don't know") Q44. Your overall state of health these days Number Percent Excellent 103 16.0 % Good 297 46.3 % Average 147 22.9 % Fair 74 11.5 % Poor 21 3.3 % Total 642 100.0 % Q45. How would you compare your standard of living to your parents' when they were your age? Q45. How would you compare your standard of living to your parents' when they were your age Number Percent Much better 112 17.3 % Somewhat better 182 28.0 % About the same 184 28.4 % Somewhat worse 104 16.0 % Much worse 43 6.6 % Don't know 24 3.7 % Total 649 100.0 % WITHOUT “DON’T KNOW” Q45. How would you compare your standard of living to your parents' when they were your age? (without "don't know") Q45. How would you compare your standard of living to your parents' when they were your age Number Percent Much better 112 17.9 % Somewhat better 182 29.1 % About the same 184 29.4 % Somewhat worse 104 16.6 % Much worse 43 6.9 % Total 625 100.0 % 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 157 ©2021 ETC Institute Page vii Survey Instrument 6 2022 City of South Bend Community Survey: Findings Report ETC Institute (2022)Page 158 CITY OF SOUTH BEND JAMES MUELLER, MAYOR OFFICE OF THE MAYOR 1400 COUNTY-CITY BUILDING ∙ 227 W. JEFFERSON BOULEVARD ∙ SOUTH BEND, INDIANA 46601 PHONE 574/235-9261 ∙ FAX 574/235-9892 ∙ TTY 574/235-5567 Dear South Bend Resident, The City of South Bend is requesting your help and a few minutes of your time. You have been selected to participate in a survey designed to gather feedback on City services and performance. The information you provide in this survey will be used to improve existing services and help us understand the evolving needs of residents of South Bend. We greatly appreciate your time, which we realize is valuable. Your answers will help us provide the very best city services possible and help me make better-informed decisions about the city's future. Especially as we continue to respond to the COVID-19 pandemic, your input can help the City develop programs and policies that assist our recovery. A postage-paid envelope addressed to ETC Institute has been provided for your convenience. If you would prefer to take the survey over the web, the address is SouthBendCommunitySurvey.org. The survey data will be compiled and analyzed by ETC Institute, one of the nation's leading firms in the field of local governmental research. Your individual responses to the survey will remain confidential. ETC will present the results to the City this summer. The results will also be posted on our website for your review at www.southbendin.gov once they have been presented to the City Council. If you have any questions, please contact David Finley, Director of Business Analytics, at dfinley@southbendin.gov. Thank you for helping the City of South Bend deliver services that empower everyone to thrive. Sincerely, Mayor James Mueller Si tiene preguntas acerca de la encuesta y no habla Inglés, por favor llame al 844-811-0411. Gracias. ©2022 ETC Institute for the City of South Bend Page 1 2022 City of South Bend Community Survey Please take a few minutes to complete this survey. Your input is an important part of the City's strategic planning process and will be used by City leaders to make planning and investment decisions. If you have questions, please contact Ryan Murray, Assistant Director of Community research, at ryan.murray@etcinstitute.com. 1. City Leadership. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Overall quality of life in your community 5 4 3 2 1 9 2. Leadership of elected officials 5 4 3 2 1 9 3. Overall quality of local government services 5 4 3 2 1 9 4. Communication of opportunities for public involvement in City decision-making and planning 5 4 3 2 1 9 5. Overall value you receive for your taxes and fees 5 4 3 2 1 9 6. Level of public involvement in local decision-making and planning 5 4 3 2 1 9 7. Overall quality of public schools in South Bend 5 4 3 2 1 9 8. Overall quality of community health services in South Bend 5 4 3 2 1 9 9. Overall efforts to improve homelessness in the City 5 4 3 2 1 9 2. Overall Ratings of South Bend. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. How would you rate South Bend... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. As a place to live 5 4 3 2 1 9 2. As a place to work 5 4 3 2 1 9 3. As a community that is moving in the right direction 5 4 3 2 1 9 4. As a place to visit 5 4 3 2 1 9 5. As a place to raise children 5 4 3 2 1 9 6. As a place to retire 5 4 3 2 1 9 7. As a place with affordable housing options for your household or family 5 4 3 2 1 9 3. On a scale of 1 to 10, where 1 means "Hostile" and 10 means "Love," how do you feel about South Bend? [Write a number between 1 and 10 in the space below.] ______ 4. Customer Service and Communication. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Availability of information about local government services and activities 5 4 3 2 1 9 2. Hours that customer service is available 5 4 3 2 1 9 3. Quality of social media outlets (e.g., Facebook, Twitter) 5 4 3 2 1 9 4. Overall usefulness of the City's website 5 4 3 2 1 9 5. Which of the following are your PRIMARY SOURCES of information about City issues, services, and events? [Check all that apply.] ____(1) City website ____(2) Social media ____(3) Public meetings ____(4) Local news ____(5) Contacting the City directly ____(6) Other: _______________________________ 6. Which TWO of the information sources listed in Question 5 do you MOST PREFER to learn about City issues, services, and events? [Write in your answers below using the numbers from the list in Question 5, or circle "NONE".] 1st: ____ 2nd: ____ NONE ©2022 ETC Institute for the City of South Bend Page 2 7. Which of the following digital devices do you have access to in your home? [Check all that apply.] ____(1) Desktop Computer ____(2) Laptop Computer ____(3) Tablet ____(4) Smartphone ____(5) None 8. Please rate your level of agreement with the following statement: I can find broadband internet providers in a price that I can afford in South Bend. ____(5) Strongly agree ____(4) Agree ____(3) Neutral ____(2) Disagree ____(1) Strongly disagree ____(9) Don't know 9. Have you called or visited the City with a question, problem, or complaint during the past year? ____(1) Yes [Answer 9a-9d.] ____(2) No [Skip to Q10.] 9a. How did you contact the City? ____(1) Phone ____(2) Email ____(3) Social media ____(4) In-person 9b. Did you contact 311? ____(1) Yes ____(2) No 9c. How easy was it to address your issue? ____(5) Very easy ____(4) Somewhat easy ____(3) Neutral ____(2) Difficult ____(1) Very difficult 9d. For each of the factors below that may influence your perception of the quality of customer service you receive from City employees, please rate how often the employees you have contacted during the past year have displayed the behavior described using a scale of 1 to 5, where 5 means "Always" and 1 means "Never". Frequency that... Always Usually Sometimes Seldom Never Don't Know 1. They were courteous and polite 5 4 3 2 1 9 2. They gave accurate answers to your questions 5 4 3 2 1 9 10. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Overall quality of fire services 5 4 3 2 1 9 02. Overall quality of ambulance/emergency medical services 5 4 3 2 1 9 03. Overall quality of trash collection services 5 4 3 2 1 9 04. Overall quality of parks and recreation programs and facilities 5 4 3 2 1 9 05. Overall quality of water utility services 5 4 3 2 1 9 06. Overall quality of local police protection 5 4 3 2 1 9 07. How well City is planning growth 5 4 3 2 1 9 08. Overall enforcement of local codes and ordinances by Neighborhood Services and Enforcement (formerly Code Enforcement) 5 4 3 2 1 9 09. The process for getting a construction and/or renovation permit 5 4 3 2 1 9 10. Overall maintenance of City streets, sidewalks, and infrastructure 5 4 3 2 1 9 11. Which THREE of the items listed in Question 10 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 10, or circle "NONE".] 1st: ____ 2nd: ____ 3rd: ____ NONE ©2022 ETC Institute for the City of South Bend Page 3 12. Community Investment. Please rate the City of South Bend with regard to each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied". How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Overall quality of Downtown 5 4 3 2 1 9 2. Overall quality of new development in Downtown 5 4 3 2 1 9 3. Overall quality of new development in your neighborhood 5 4 3 2 1 9 4. Housing quality in your neighborhood 5 4 3 2 1 9 5. Overall appearance of your neighborhood 5 4 3 2 1 9 6. Communication of plans for development projects 5 4 3 2 1 9 7. Overall satisfaction with economic investment coming into the City 5 4 3 2 1 9 13. Which TWO of the items listed in Question 12 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 12, or circle "NONE".] 1st: ____ 2nd: ____ NONE 14. How important is taking action to reduce or mitigate greenhouse gas emissions and adapt to climate change for you? ____(5) Very important ____(4) Important ____(3) Neutral ____(2) Not important ____(1) Not at all important ____(9) Don't know 15. How well informed do you believe you are on the effects of climate change? ____(5) Very well informed ____(4) Informed ____(3) Neutral ____(2) Not informed ____(1) Not at all informed ____(9) Don't know 16. In terms of priority, how would you rank the following sustainability strategies for South Bend? Rank the following items from most important to least important using the spaces below. 1. The City should prioritize programs that assist residents who are most impacted by the effects of climate change 2. The City should develop programs that provide clean energy and green infrastructure workforce development opportunities 3. The City should develop programs to make it easier for property owners to be powered by renewable energy resources, including installing solar panels on their property. 4. The City should prioritize projects that will prepare my community for future climate emergencies and natural disasters Using the spaces below please rank the statements above in order of importance. [Write in your answers below using the numbers from the list in Question 16, or circle "NONE".] 1st: ____ 2nd: ____ 3rd: ____ 4th: ____ NONE 17. Do you feel that your neighborhood has improved over the past FIVE years? ____(1) Yes ____(2) No ____(3) Have not lived in my neighborhood 5 years 18. Do you belong to a neighborhood association? ____(1) Yes ____(2) No [Skip to Q19.] 18a. How satisfied are you with the City's engagement with your neighborhood association? ____(5)Very satisfied ____(4)Satisfied ____(3)Neutral ____(2)Dissatisfied ____(1)Very dissatisfied 19. Are you aware of development plans for your neighborhood? ____(1) Yes ____(2) No ©2022 ETC Institute for the City of South Bend Page 4 20. Neighborhood Services and Enforcement (formerly Code Enforcement). Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Quality of Animal Control 5 4 3 2 1 9 2. City efforts to remove abandoned vehicles or inoperative vehicles 5 4 3 2 1 9 3. Enforcing clean-up of trash and debris on private property 5 4 3 2 1 9 4. Enforcing mowing and cutting of grass and weeds on private property 5 4 3 2 1 9 5. Enforcing exterior maintenance of commercial/business property 5 4 3 2 1 9 6. Enforcing exterior maintenance of residential property 5 4 3 2 1 9 21. Which TWO of the items listed in Question 20 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 20, or circle "NONE".] 1st: ____ 2nd: ____ NONE 22. Solid Waste. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Timeliness of your trash service 5 4 3 2 1 9 2. City efforts to keep you informed about disruptions to trash service 5 4 3 2 1 9 3. Bulky item pick-up/removal services (e.g. old furniture, appliances) 5 4 3 2 1 9 4. Quality of yard waste collection services 5 4 3 2 1 9 5. What you are charged for trash service 5 4 3 2 1 9 23. Which TWO of the items listed in Question 22 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 22, or circle "NONE".] 1st: ____ 2nd: ____ NONE 24. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Professionalism of fire and EMS personnel 5 4 3 2 1 9 02. Professionalism of City police officers 5 4 3 2 1 9 03. How quickly police respond to emergencies 5 4 3 2 1 9 04. Visibility of police in commercial and retail areas 5 4 3 2 1 9 05. Overall feeling of safety in your neighborhood 5 4 3 2 1 9 06. Visibility of police in neighborhoods 5 4 3 2 1 9 07. Enforcement of local traffic laws 5 4 3 2 1 9 08. Fire education programs in your community 5 4 3 2 1 9 09. Efforts by local government in your area to prevent crime 5 4 3 2 1 9 10. Relationship between police officers and the community 5 4 3 2 1 9 25. Which THREE of the items listed in Question 24 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 24, or circle "NONE".] 1st: ____ 2nd: ____ 3rd: ____ NONE ©2022 ETC Institute for the City of South Bend Page 5 26. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 01. Snow removal on major City streets 5 4 3 2 1 9 02. Condition of street signs and traffic signals 5 4 3 2 1 9 03. Adequacy of street lighting in your neighborhood 5 4 3 2 1 9 04. Quality of public transportation services 5 4 3 2 1 9 05. On-street bicycle and scooter infrastructure 5 4 3 2 1 9 06. Condition of catch basins in your neighborhood 5 4 3 2 1 9 07. Snow removal on neighborhood streets 5 4 3 2 1 9 08. Condition of sidewalks and curbs in your neighborhood 5 4 3 2 1 9 09. Cleanliness of streets and other public areas 5 4 3 2 1 9 10. Condition of streets in your neighborhood 5 4 3 2 1 9 11. Condition of major City streets 5 4 3 2 1 9 27. Which THREE of the items listed in Question 26 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 26, or circle "NONE".] 1st: ____ 2nd: ____ 3rd: ____ NONE 28. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Water pressure on a typical day 5 4 3 2 1 9 2. How easy your utility bill is to understand 5 4 3 2 1 9 3. Smell of your tap water 5 4 3 2 1 9 4. How easy it is to resolve billing problems 5 4 3 2 1 9 5. Taste of your tap water 5 4 3 2 1 9 6. How well City keeps you informed about water quality issues 5 4 3 2 1 9 7. What you are charged for utilities 5 4 3 2 1 9 8. Stormwater management/flood control 5 4 3 2 1 9 29. Which TWO of the items listed in Question 28 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 28, or circle "NONE".] 1st: ____ 2nd: ____ NONE 30. Venues, Parks, and Arts. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied", with regard to each of the following. How satisfied are you with... Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Don't Know 1. Maintenance of City parks 5 4 3 2 1 9 2. Number of walking and biking trails 5 4 3 2 1 9 3. Access to parks in your neighborhood 5 4 3 2 1 9 4. Ease of registering for recreation programs such as classes, trips, and special events 5 4 3 2 1 9 5. Fees charged for recreation programs 5 4 3 2 1 9 6. Availability of recreation programming in your neighborhood 5 4 3 2 1 9 7. Condition of restrooms in public parks 5 4 3 2 1 9 31. Which TWO of the items listed in Question 32 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? [Write in your answers below using the numbers from the list in Question 32, or circle "NONE".] 1st: ____ 2nd: ____ NONE 32. In the past year, have you visited a City recreation facility or park? ____(1) Yes ____(2) No ©2022 ETC Institute for the City of South Bend Page 6 Demographics 33. Approximately how many years have you lived in South Bend? ______ years 34. Have you met the current Mayor? ____(1) Yes ____(2) No 35. Have you met your Council Person? ____(1) Yes ____(2) No 36. Do you own or rent your current residence? ____(1) Own ____(2) Rent 37. What is your age? ______ years 38. What is your gender identity? ____(1) Male ____(2) Female ____(3) Gender variant/Non-conforming 39. Including yourself, how many people live in your household? ______ people 40. How many people in your household are employed? ______ people 41. Which of the following best describes your employment status? ____(1) Employed full time [Answer Q41a.] ____(2) Employed part time [Answer Q41a.] ____(3) Not employed, looking for work ____(4) Not employed, NOT looking for work ____(5) Retired ____(6) Student ____(7) Disabled, not able to work 41a. What is the zip code where you work? __________ 42. Would you say your total annual household income is… ____(1) Under $15,000 ____(2) $15,000 to $29,999 ____(3) $30,000 to $59,999 ____(4) $60,000 to $99,999 ____(5) $100,000 to $124,999 ____(6) $125,000 or more 43. Which of the following best describes your race/ethnicity? [Check all that apply.] ____(1) Asian or Asian Indian ____(2) Black or African American ____(3) American Indian or Alaska Native ____(4) White ____(5) Native Hawaiian or other Pacific Islander ____(6) Hispanic, Spanish, or Latino/a/x ____(99) Other: _____________________________________ 44. How would you describe your overall state of health these days. Would you say… ____(5) Excellent ____(4) Good ____(3) Average ____(2) Fair ____(1) Poor ____(9) Don't know 45. How would you compare your standard of living to your parents' when they were your age? ____(5) Much better ____(4) Somewhat better ____(3) About the same ____(2) Somewhat worse ____(1) Much worse ____(9) Don't know 46. Would you be willing to participate in future surveys sponsored by the City of South Bend? ____(1) Yes [Answer Q46a.] ____(2) No 46a. Please provide your contact information. Mobile Phone Number: _____________________________________________________ Email Address: ___________________________________________________________ This concludes the survey. Thank you for your time! Please return your completed survey in the enclosed postage-paid envelope addressed to: ETC Institute, 725 W. Frontier Circle, Olathe, KS 66061 ©2022 ETC Institute for the City of South Bend Page 7 Your responses will remain completely confidential. The information printed to the right will ONLY be used to help identify which areas of the city are having problems with city services. If your address is not correct, please provide the correct information. Thank you.