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Home My WebLink AboutSBStat 2022 - Q2 NeighborhoodsSBStat | Neighborhoods 2 0 2 2 Q u a r t e r 2 | J u l y 1 8 , 2 0 2 2 C i t y o f S o u t h B e n d Citywide Performance Management departmentsEmpower servicesDesign dataFocus on 1 4 2 3 1.Make the basics easy 2.Deliver good government 3.Invest in people and places Our Process: Our Goals: residents’ livesImprove SBStat 2022 Today’s Agenda I. Data overview from previous Stat meeting II. Deep-dive analysis & discussion -Streetlight management plan development + resident engagement approach III. Celebrating our values -Sustainability performance management development Our Values In the Administration In the Community EXCELLENCE For each major area of service delivery, establish South Bend as the best in the state, and/or in the top 25% nationally, measuring and reporting progress. Establish a path for major indicators of resident well-being to reach the status of best-in-state or top-25% nationally, including the means to measure progress. ACCOUNTABILITY Put residents first always, offering services at the greatest value to the taxpayer, with clear and transparent indications of how the government is using public resources. Promote a culture of civic engagement in which we hold one another to a high standard of respect, stewardship, and support for our shared community. INNOVATION Deliver better services more efficiently by introducing creative approaches to government operations, questioning habit and using evidence to continually improve. Foster a culture of innovation in South Bend’s social and private sectors, seeking and developing the best ideas and practices from within and beyond our city limits. INCLUSION Ensure the city administration, as an employer and as a purchaser, reflects the community it serves and includes diverse voices in our decision-making and actions. Develop a community in which everyone has an equal opportunity to thrive by expanding access and participation to all, incorporating diverse voices throughout the city. EMPOWERMENT Establish a work environment that enables employees to contribute richly to the administration and the community, taking pride and ownership in our work. Support the ability of all residents to live a safe, healthy, meaningful life in South Bend, contributing as they are able and benefiting from all that our community offers. Our values at work in this meeting SBStat 2022 Neighborhood Stat Portfolio Summary Status of SBStat projects in the queue for 2022 Project Brief Description Develop Climate Action Plan performance management framework Measure current, establish target activities to get to 2025 identified target numbers Develop long term plan for electrical vehicle charging station locations Best practice case research; Resident engagements/surveys; list of proposed locations Improve the resident experience in Neighborhood Services processes BI-informed outreach campaign; pre and post surveys Maintain guidelines on City business incentives and track performance indicators Dashboard that tracks performance indicators on private partnerships Optimally and equitably place City lighting Best practices re: analytical models for equity; final plan for new lighting installations Leverage delinquency and code data to find best eviction prevention intervention window Predictive analysis project informing a 311/EEE pilot SBStat 2022 Data overview from previous Stat meeting Summarizing data points and statistics from the past quarter related to core operations SBStat 2022 Quarterly Metrics Review Key Performance Indicators About 20 percent of the LED Conversion project is complete, primarily in key corridors throughout the City. The project is expected to be complete in October 2022. Quarterly Metrics Review Key Performance Indicators Comparing actual 2022 PASER scores to the 2022 projections found in the ‘Rebuilding Our Streets’ plan shows that City streets are degrading at a slower schedule than anticipated. This leads to higher than expected scores for street segments at the very bottom and top of the PASER score scale. Type 2022 Projected 2022 Actual Difference Excellent (9 -10)9%40%31% Good (6 -8)57%27.2%(29.8%) Fair (4 -5)18%20%2% Poor (2 -3)10%12%2% Failed (0 -1)6%.8%(5.2%) 2022 Projected 5.92 2022 Actual 6.17 SBStat 2022 SBStat 2022 Project Update -Community Survey •Nearly 300 completed surveys (about halfway to our goal). •Expect survey follow-ups over the next few weeks via post cards and Facebook ads SBStat 2022 Deep-dive analysis & discussion Diving deep into a few key initiatives being undertaken to improve city performance •Strategy overview and discussion on streetlight management plan and resident engagement approach SBStat 2022 Streetlight management plan development + resident engagement approach SBStat 2022 Meeting objectives 1 Best Practices. Share best practice summary and approaches for resident engagement on City streetlight management practices 2 Recommendations. Consider recommendations for South Bend resident engagement strategy and gap analysis methodology 3 Proposed Actions. Determine timing for resident engagement tactics in context of ongoing LED upgrade and other resident engagement efforts (cameras, comprehensive plan update, etc.) AEP 71% City 29% Streetlight Ownership 2,534 2,695 1,940 2,353 1,453 1,471 - 500 1,000 1,500 2,000 2,500 3,000 District 1 District 2 District 3 District 4 District 5 District 6 - 500 1,000 1,500 2,000 2,500 3,000 District 1 District 2 District 3 District 4 District 5 District 6 AEP City of South Bend Street Lights by Council DistrictStreet Lights in South BendCurrent State Best Practices Summary City Methods Public Participation Level Evanston, IL -Held Public Hearing Meetings-Organized Steering Committee Meetings -Used Surveys and Feedback Forms to Get Community Input 3/4 (Involve/Collaborate) Seattle, WA -Organized Stakeholder Meetings-Held Virtual Town Hall Meetings-Published Surveys and Other Related Materials Online -Employee outreach-Conducted Employee and Customer Experience Outreach 3 (Involve) Phoenix, AZ -Gathered Resident Feedback on Test Fixtures Through Surveys 2 (Consult) Pittsburgh, PA -Conducted Community Survey to Get Resident Feedback on Streetlight-Published LED Conversion Related Materials Online for Public Use 2 (Consult) Santa Fe, NM -Held Public Hearing Meetings-Conducted Community Surveys to Get Resident Feedback -Published Online Materials on LED Conversion Plan and Related for Residents 2 (Consult) Ann Arbor, MI -Conducted Surveys on Test Fixtures to Gather Resident Feedback 2 (Consult) Arlington County, VA -Organized two field demonstration tours -Conducted Online Survey to Gather Resident Feedback -Organized an Advisory Panel that Participated in Streetlight Study, Analysis and Creation of Streetlight Management Plan 3 (Involve) SBStat 2022 SBStat 2022 Discussion Resident engagement strategy SBStat 2022 RecommendationsLevel 2 -Consult Residents RecommendationsLevel 3 -Involve Residents Council-Mayor Taskforce or Steering Committee Walking tours with Council Members, community stakeholders Neighborhood-level surveys(too bright, too dark, etc.) GIS Survey123 Tool City-wide survey on streetlight guiding principles to inform gap analysis Invite public comment on gap analysis (web page, dashboard, etc.) Resident Engagement Strategy SBStat 2022 Benefits In-person resident engagement between City staff, Council, and residents; opportunity to share nuance and context (where best to locate new lighting, concerns about brightness/darkness) Web presence for media, Council, key stakeholders, that shares data analysis and illustrates data-driven strategy for future investment; opportunity to offer comment via Microsoft form Surveys conducted via canvassing, outreach, and/or signage on streetlights in neighborhood that takes resident to mobile-friendly survey GIS tool that enables resident to offer specific feedback City-wide on street light interests, pin-pointing exact locations where street lighting is too bright, too dark, etc. RecommendationsLevel 2 -Consult Residents Walking tours with Council Members, community stakeholders Neighborhood-level surveys(too bright, too dark, etc.) GIS Survey123 Tool Invite public comment on gap analysis (web page, dashboard, etc.) SBStat 2022 Neighborhood Surveys SBStat 2022 Benefits Statistically valid survey that gives direction on guiding principles for streetlights investment and overall management “On a scale of 1 to 5, how important to street lights are the following topics…” •Safety. Increase feeling of safety when walking and biking •Sustainability. Reduce our energy consumption •Placemaking. Attracting foot traffic and economic investment •Cost Effectiveness.Minimize tax burden for residents Council-Mayor taskforce to receive updates on resident engagement progress, data analysis, and offer guidance Education for Council members and residents on the diversity of resident interests and complexities to consider in street light investment RecommendationsLevel 3 -Involve Residents Council-Mayor Taskforce or Steering Committee City-wide survey on streetlight guiding principles to inform gap analysis ImpactEffortRecommendations Council-Mayor Taskforce or Steering Committee Walking tours with Council Members, community stakeholders Neighborhood-level surveys(too bright, too dark, etc.) GIS Survey123 Tool City-wide survey on streetlight guiding principles to inform gap analysis Invite public comment on gap analysis (web page, dashboard, etc.) SBStat 2022 Discussion From the perspective of DCI and PW, what resident engagement tactics would be most additive for your department? From the perspective of Engineering and the Mayor’s Office, when should the resident engagement be conducted? After LED upgrade is complete? Or in parallel (late summer/early fall)? How involved should Council be in this process? Consult (level 2)? Or involve (level 3, i.e. part of a steering committee that receives updates on resident engagement)? SBStat 2022 Discussion Gap Analysis Methodology SBStat 2022 SBStat 2022 Gap Analysis MethodologyEquity index to prioritize neighborhoods for investment Measure Measurement Plan 1. Street Light Density Street light radius gap based on point locations of street lights + number of households 2. Violent and property crime incidents Point location of Part I crimes 3. Pedestrian Safety Point locations of vehicles hitting pedestrians 4. Median Income Reported by census tract 5. Community Assets Shapefile of polygons representing park locations, commercial corridors, others? Ranking census tracts or neighborhoods based on performance in equity index SBStat 2022 Gap Analysis Methodology Street Light Density Part I Crimes SBStat 2022 Discussion Questions What is the bigger priority –pedestrian lighting preferences (i.e. lights are too bright, not bright enough, etc.) or increasing street light funding so the City can build more street lights? Is there other data the City should consider in its’ equity index? From the Mayor’s Office or Engineering perspective, which neighborhoods is in most need of an initial resident engagement pilot? SBStat 2022 Celebrating our values This section highlights exemplary work happening in the City to improve performance that may otherwise go unnoticed SBStat 2022 Celebrating our ValuesParticipating mayors will receive a six- month acceleration program including executive education and individualized city coaching and consultation. This suite of supports will position mayors to set ambitious targets for their work, ask tough questions, invest in proven practices, and evaluate progress on their top goals. This will be followed by investment to improve a critical data capacity such as performance management. With hands- on support from an expert partner, the city will apply the practice to a top mayoral priority, while building the policies and infrastructure for that practice to be adopted citywide. SBStat | Neighborhoods 2 0 2 2 Q u a r t e r 2 | J u l y 1 8 , 2 0 2 2 C i t y o f S o u t h B e n d