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Home My WebLink About11.29.21 IT CommitteeIT Committee Meeting: Select Project + Broadband Portfolio Updates November 29, 2021 IT Committee | City of South Bend 1 Select Project Highlights 2022 Broadband & Digital Divide Plans Questions Agenda IT Committee | City of South Bend 2 Select Project Highlights IT Committee | City of South Bend 3 Context Our Department manages a wide variety of IT, data/mapping/dashboarding, software, innovation, and customer service projects. Our Teams: Services Infrastructure Business Analytics Civic Innovation Applications 311 Commuters Trust* IT Committee | City of South Bend Other things going on: cyber security push, AMS implementation, infras support (lighting plan, traffic calming, sidewalks, lead service line inventory), MWBE dashboard, SLA refresh, new customer service data/surveying, “winter of learning” push with Bendable and SJCPL, commuters trust, Results from Build the Budget Utility Assistance Program Revamp (with Public Works/Utility) Assistance Process Improvement + Outreach Work 4 Build the Budget 807 resident engagements 140 online surveys responses 228 budget game participants 115 CAG meeting attendees 324 voicemails left at 311 Last year the city got just over 100 resident engagements. IT Committee | City of South Bend As of July 12th 1,134 total connections distributed 640 Hotspots 494 Comcast Internet Essentials (167 households received both) 967 households served 2,180 SBCSC students 4,109 total people, including students 5 Build the Budget IT Committee | City of South Bend As of July 12th 1,134 total connections distributed 640 Hotspots 494 Comcast Internet Essentials (167 households received both) 967 households served 2,180 SBCSC students 4,109 total people, including students 6 2022 (2023 Budget) Improvement Ideas Start earlier (May/June) for better timing and more opportunities to drive higher engagement Recruit more city staff to help Involve youth Any other ideas? IT Committee | City of South Bend As of July 12th 1,134 total connections distributed 640 Hotspots 494 Comcast Internet Essentials (167 households received both) 967 households served 2,180 SBCSC students 4,109 total people, including students 7 Full “Assistance Streamlining” Portfolio Our goal is to leverage collaboration, technology, data sharing, and process improvement to drive uptake for various government assistance programs: IT Committee | City of South Bend 8 Utility Assistance Program Improve program administration of the monthly utility discount program recently expanded by Council and Mayor Mueller: IT Committee | City of South Bend 9 A Summary of South Bend's Broadband-Related Challenges IT Committee | City of South Bend 10 Broadband adoption is low in South Bend Citywide, South Bend has fewer households with broadband subscriptions and fewer households with a computing device. Almost 30% of our households lack an internet subscription. Low broadband adoption geographies are associated with higher nonwhite populations, lower incomes, and lower education attainment. This is obviously a barrier for education, telemedicine, economic/civic participation. IT Committee | City of South Bend More: https://pcrd.purdue.edu/ruralindianastats/broadband/ddi.php?variable=ddi-map 11 Broadband adoption is low in South Bend Left: tracts with high levels of no broadband subscription Right: tracts with high levels of no computer IT Committee | City of South Bend More: https://pcrd.purdue.edu/ruralindianastats/broadband/ddi.php?variable=ddi-map Link to tract data: https://southbendin2.sharepoint.com/sites/innovation/_layouts/15/guestaccess.aspx?docid=045204eaa48e547cc92b8732ce13911aa&authkey=AVc0SrRgn_zFf4xBdjl7Ud0&e=av5NUT 12 Our adoption distribution is flatter than our peers IT Committee | City of South Bend The Task Force purpose is to inform and coordinate the vaccine delivery efforts in the city of South Bend for a data-driven and equitable vaccination distribution The Task Force purpose is to inform and coordinate the vaccine delivery efforts in the city of South Bend for a data-driven and equitable vaccination distribution 13 Low income is a more powerful predictor of nonadoption in South Bend blockgroups IT Committee | City of South Bend The Task Force purpose is to inform and coordinate the vaccine delivery efforts in the city of South Bend for a data-driven and equitable vaccination distribution The Task Force purpose is to inform and coordinate the vaccine delivery efforts in the city of South Bend for a data-driven and equitable vaccination distribution 14 Our fiber footprint is low compared to our peers This means that South Bend is less future proof. 5G, WiFi, competition in the residential fiber market are all shaped by how much fiber exists in our City. IT Committee | City of South Bend National broadband map: https://broadbandmap.fcc.gov/ 15 Briefing: Infrastructure Bill and Broadband IT Committee | City of South Bend 16 Infras Bill Broadband Components IT Committee | City of South Bend State Digital Equity Grant Program $60 Million for states to develop digital equity plans (2022) $1.44 Billion to states for capacity grants to implement recommendations from the digital equity plans (2022 – 2026) Digital Equity Competitive Grant Program administered by NTIA (Commerce) 1.25 Billion (250 Million per year 2022 – 2026) Patrick: - CBRS: background/timeline, maps - Open WiFi expansion: how much $ from each bucket, restrictions for each source 17 Infras Bill Broadband 2022 Actions IT Committee | City of South Bend State Digital Equity Grant Program South Bend should, as much as is possible, be a cooperative partner with the state in developing the plan and, at best, be a sub contractor or implementation partner getting trick-down funds Digital Equity Competitive Grant Program administered by NTIA (Commerce) Apply, potentially with a coalition Depending on scope of grants, it could fund westside fiber expansion in partnership with Choicelight or CBRS with Schools/Library/ND Patrick: - CBRS: background/timeline, maps - Open WiFi expansion: how much $ from each bucket, restrictions for each source 18 Increase at-home broadband access Increase shared community access Increase broadband adoption/skills Goals IT Committee | City of South Bend Kick Off Meeting Agenda Introductions Who they are, their role, why are they here Goals Purpose of task force Routine ensures we’re keeping track of key metrics Early identification of problems/roadblocks Problem-solving opportunity Alignment on actions Structure Weekly 45min routine Zoom call until further notice Participants / Roles KPIs Next Steps Agenda: Data overview Review key KPIs Present select data analysis Discuss select challenges Present prioritized problems for discussion Problem-solving Structured discussion on problems’ causes Select proposed solutions/action Next Steps Define next steps with deadlines and responsibilities Select next meeting agenda items (as needed) 19 Increase at-home broadband access Maximize assistance $ (EBB, Citywide Classroom SB) Programs for devices, training Philanthropic programs, grants for digital equity Public-Private Partnerships Increase shared community access Expand South Bend Open WiFi Increase awareness and use of shared assets Work with South Bend Community School Corporation Leverage ChoiceLight as a local asset More creative Partnerships Increase broadband adoption/skills Hardware giveaways Training Programs Goals + How IT Committee | City of South Bend Kick Off Meeting Agenda Introductions Who they are, their role, why are they here Goals Purpose of task force Routine ensures we’re keeping track of key metrics Early identification of problems/roadblocks Problem-solving opportunity Alignment on actions Structure Weekly 45min routine Zoom call until further notice Participants / Roles KPIs Next Steps Agenda: Data overview Review key KPIs Present select data analysis Discuss select challenges Present prioritized problems for discussion Problem-solving Structured discussion on problems’ causes Select proposed solutions/action Next Steps Define next steps with deadlines and responsibilities Select next meeting agenda items (as needed) 20 Increase at-home broadband access Incumbent ISPs New ISPs Local and national philanthropy South Bend Community School Corporation State and Federal Increase shared community access South Bend Community School Corporation Notre Dame Wireless Institute St Joseph County Public Library Increase broadband adoption/skills St Joseph County Public Library/Bendable Other nonprofits, churches, community orgs Goals + Partners IT Committee | City of South Bend Kick Off Meeting Agenda Introductions Who they are, their role, why are they here Goals Purpose of task force Routine ensures we’re keeping track of key metrics Early identification of problems/roadblocks Problem-solving opportunity Alignment on actions Structure Weekly 45min routine Zoom call until further notice Participants / Roles KPIs Next Steps Agenda: Data overview Review key KPIs Present select data analysis Discuss select challenges Present prioritized problems for discussion Problem-solving Structured discussion on problems’ causes Select proposed solutions/action Next Steps Define next steps with deadlines and responsibilities Select next meeting agenda items (as needed) 21 Work We've Done IT Committee | City of South Bend https://southbendin.gov/covid-19-resources-support/digital-toolkit/ Wifi https://www.southbendtribune.com/news/education/south-bend-schools-awarded-1-8-million-grant-to-equip-students-with-internet/article_8f20a640-f29e-11ea-a778-97c5b1be75e1.html 22 Citywide Classroom South Bend $1.8 million won to expand free internet options in South Bend for school-age children and their families: free at-home connections via Internet Essentials, hotspots, and expanded WiFi options $200k in equipment for the City of South Bend to expand its South Bend Open WiFi Network. More than 967 households, 2100+ SBCSC students served, 4K+ people as of mid-July IT Committee | City of South Bend As of July 12th 1,134 total connections distributed 640 Hotspots 494 Comcast Internet Essentials (167 households received both) 967 households served 2,180 SBCSC students 4,109 total people, including students 23 Citywide Classroom South Bend IT Committee | City of South Bend As of July 12th 1,134 total connections distributed 640 Hotspots 494 Comcast Internet Essentials (167 households received both) 967 households served 2,180 SBCSC students 4,109 total people, including students 24 IT Committee | City of South Bend The Task Force purpose is to inform and coordinate the vaccine delivery efforts in the city of South Bend for a data-driven and equitable vaccination distribution The Task Force purpose is to inform and coordinate the vaccine delivery efforts in the city of South Bend for a data-driven and equitable vaccination distribution 25 Citywide Classroom South Bend Households IT Committee | City of South Bend As of July 12th 1,134 total connections distributed 640 Hotspots 494 Comcast Internet Essentials (167 households received both) 967 households served 2,180 SBCSC students 4,109 total people, including students 26 South Bend Open Wifi 50+ access points, all available to be used by the public Includes parks, community centers, neighborhood cooridors All facilities/locations along ChoiceLight Fiber (formerly known as Metronet) and maintained by City IT Committee | City of South Bend The Task Force purpose is to inform and coordinate the vaccine delivery efforts in the city of South Bend for a data-driven and equitable vaccination distribution The Task Force purpose is to inform and coordinate the vaccine delivery efforts in the city of South Bend for a data-driven and equitable vaccination distribution 27 South Bend Open Wifi St Joseph County| City of South Bend Note: you can download the full list 28 https://southbend.maps.arcgis.com/sharing/oauth2/authorize?client_id=arcgisonline&response_type=token&state=%7B%22portalUrl%22%3A%22https%3A%2F%2Fsouthbend.maps.arcgis.com%22%7D&expiration=20160&loca le=en-us&redirect_uri=https%3A%2F%2Fsouthbend.maps.arcgis.com%2Fhome%2Fwebmap%2Fviewer.html%3Fwebmap%3De2eb1abb9762403ca7cd2530ec06206e%26extent%3D-86.3298%2C41.6153%2C-86.1403%2C41.6934&redirectToUs erOrgUrl=true 29 COVID-19 Digital Inclusion Toolkit Before the Citywide Classroom grant was written and won, the City, Schools, and Library worked together to publish the COVID-19 Digital Inclusion Tooklit (materials distributed via web and print). It centralized all free wifi information locally as well as where to get discounted devices, e-learning resources. IT Committee | City of South Bend As of July 12th 1,134 total connections distributed 640 Hotspots 494 Comcast Internet Essentials (167 households received both) 967 households served 2,180 SBCSC students 4,109 total people, including students 30 2022 Plans IT Committee | City of South Bend https://southbendin.gov/covid-19-resources-support/digital-toolkit/ Wifi https://www.southbendtribune.com/news/education/south-bend-schools-awarded-1-8-million-grant-to-equip-students-with-internet/article_8f20a640-f29e-11ea-a778-97c5b1be75e1.html 31 SB Connectivity Collaborative Every week for the past year, the City, the SBCSC, and the Notre Dame Wireless Institute has been meeting weekly to discuss South Bend's connectivity future. In 2022, we’ll see several new projects emerge from this partnership: Another partnered SBCSC – City connectivity project for low income SBCSC households A resident engagement and data collection project to measure network speeds and quality around the City More to come! IT Committee | City of South Bend 32 Becoming a More Fiber-Friendly City Embrace operational and policy efficiencies to make laying fiber easier and cheaper. Ex: Local dig once policy The City plans to release an RFI to engage with the private sector: incumbents and potential new entrants into our market: What can the City do to be a better government partner? Ex: streamlined permitting, single points of contact, other administrative tasks What can the City do to tip the scales towards more ubiquitous buildout (ex: ISPs only building out or upgrading in high income areas)? IT Committee | City of South Bend As of July 12th 1,134 total connections distributed 640 Hotspots 494 Comcast Internet Essentials (167 households received both) 967 households served 2,180 SBCSC students 4,109 total people, including students 33 More South Bend Open Wifi in 2022 South Bend has federal (CDBG) and state grant funds (GEER) undertake a large expansion of South Bend Open Wifi in 2022. In early 2022, we’ll be soliciting ideas/suggestions from the public, Council, and this Committee on new locations for South Bend Open Wifi. Map IT Committee | City of South Bend Link to map https://southbend.maps.arcgis.com/sharing/oauth2/authorize?client_id=arcgisonline&response_type=token&state=%7B%22portalUrl%22%3A%22https%3A%2F%2Fsouthbend.maps.arcgis.com%22%7D&expiration=20160&loca le=en-us&redirect_uri=https%3A%2F%2Fsouthbend.maps.arcgis.com%2Fhome%2Fwebmap%2Fviewer.html%3Fwebmap%3De2eb1abb9762403ca7cd2530ec06206e%26extent%3D-86.3298%2C41.6153%2C-86.1403%2C41.6934&redirectToUs erOrgUrl=true 34 Ways the IT Committee/Council Can Help: Promote Citywide Classroom South Bend and the FCC’s Emergency Broadband Benefit Program Propose (and encourage residents to propose) new locations for South Bend Open WiFi in early 2022 Engage with new ideas/policies to be a fiber friendly city IT Committee | City of South Bend 35 Questions IT Committee | City of South Bend https://southbendin.gov/covid-19-resources-support/digital-toolkit/ Wifi https://www.southbendtribune.com/news/education/south-bend-schools-awarded-1-8-million-grant-to-equip-students-with-internet/article_8f20a640-f29e-11ea-a778-97c5b1be75e1.html 36 Appendix/Resources IT Committee | City of South Bend https://southbendin.gov/covid-19-resources-support/digital-toolkit/ Wifi https://www.southbendtribune.com/news/education/south-bend-schools-awarded-1-8-million-grant-to-equip-students-with-internet/article_8f20a640-f29e-11ea-a778-97c5b1be75e1.html 37 Resources National Broadband Map Digital Divide Index South Bend Open Wifi Citywide Classroom South Bend Emergency Broadband Benefit ND Broadband Adoption Data Science App (2020) COVID-19 Digital Inclusion Toolkit Benton Institute Headlines IT Committee | City of South Bend The Task Force purpose is to inform and coordinate the vaccine delivery efforts in the city of South Bend for a data-driven and equitable vaccination distribution The Task Force purpose is to inform and coordinate the vaccine delivery efforts in the city of South Bend for a data-driven and equitable vaccination distribution 38 Media 10 minutes with South Bend's CIO on midsize city broadband Citywide Classroom South Bend Announcement Community Broadband Bits Podcast featuring South Bend ND Students Assist with Broadband Analysis IT Committee | City of South Bend 39