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HomeMy WebLinkAboutPolice Stat Q1 2021SBStat | Police 2021 Quarter 1, Wednesday March 31st City of South Bend SBStat 2021 Ground rules for SB Stat Meetings 1. No stupid questionsUse this space to ask and address difficult questions safely 2. Data-driven decision making Strive to make decisions based on whatever most recent data is available 3. Relentless follow-up Identify clear action items and owners after each meeting 4. A bias towards actionContinuously seek to improve: our data, our ways of working, etc. Good questions to be asking… •What are the next steps on this project? Who’s going to own it? •Do we have the data we need to make a good decision? If not, how can we get that data? •Is there a strategy or hypothesis on this issue we want to test during the next quarter? SBStat 2021 Today’s Agenda I. Project updates from previous Stat meeting II. Quarterly Statistics Review -Crime Trends and Community-Recruitment-Group Violence Intervention III. Deep-dive analysis & discussion-2020 Community Survey Results on Police IV. Taking action -Identifying clear action items and owners V. Celebrating our values SBStat 2021 Highlights from this past quarter Project updates from previous Stat meetings SBStat 2021 Police Portfolio SummaryStatus of SBStat projects in the queue for 2021 21 CP Project Portfolio List SBStat 2021 Project Update 1 -Post-incident Reporting •Process improvement roadmap •Project background •Process mapping •Documentation catalogue SBStat 2021 Process Improvement Roadmap Define value Measure and evaluate Design solution Identify wastes Map processes 1 2 3 4 5 SBStat 2021 Post -incident Reporting Recommendation “SBPD should explore mechanisms for clarifying, streamlining, and introducing efficiencies into post-incident reporting, including in use of force reporting.” Goals •Reduce redundancies and collapse requirements •Allow officers to spend less time reporting and more time policing Define value1 SBStat 2021 Process MappingIncident level Map processes2 Legend Start or end Process step Document or form Decision point SBStat 2021 Process MappingDocument level Map processes2 SBStat 2021 Process MappingDocument level zoom Legend Start or end Process step Document or form Decision point Map processes2 SBStat 2021 Field name Currency Submission Evidence and property Photographic report Record of arrest Consent form Search warrant Dispatch No X Last name X X X X X X First name X X X X X X Date X X X X X X Time X X X X Submitted by X X X Officer PN X X X Documentation Catalogue Map processes2 SBStat 2021 Documentation Catalogue •Field name and aliases •Number of occurrences total •Number of forms occurred •Name of form •Manual, digital or hybrid filing process •System contact points •Department contact points Map processes2 Form consolidation Metadata SBStat 2021 Idea Generation + Insights Map processes2 A tower that the officer inserts the SD which dumps the photos into a server and wipes the cardConsiderations: lack of checks and balances for corrupt photos, wrong photos, or missing/incorrect case numbers Checks: uploaded to a temp folder for processing and final filing by Records/Photo Lab Adding some property types to the page: spoon, fitted sheet, comforter, boxers vs briefs, bra panties etc. cell phones are still telephone but if there was a slot to add carrier and number would benefit anyone writing a search warrant, USB drive/external hard drive would be another. just an update for the times. Availability of touch screen on devices at all times to fill out forms. This is mostly disabled due to Aries 6, which is required by the state for crash reports. SBStat 2021 Identifying Wastes 1.Create measurables –M.E.A.T. •Money, errors, amount, time 2.Determining non-value adding, value adding, and legal pieces of processes 3.Indicating wastes, such as bottlenecks Identify wastes3 SBStat 2021 Project Update 2 -Police Public Surveys •SBPD Rapid Survey •Public Training Interests Survey SBStat 2021 Police Public SurveysGuiding principles 1.Start with the data you want to gather to generate questions 2.Use simple, direct language for questions 3.Break down big ideas into multiple questions 4.Avoid leading questions SBStat 2021 SBPD Rapid Survey Recommendation “SBPD should implement a comprehensive community and problem-solving policing model –one that is created in true collaboration with the community and that makes community engagement and addressing community problems the shift-to-shift and minute-to-minute way the at SBPD does business.” Goals •Increase community engagement and collaboration •Reduce barriers to participation •Measure sentiment over time •Provide awareness on channels for expanded commentary •Community complaints and commendations SBStat 2021 SBPD Rapid SurveyProposed Questions ►Intro QuestionThank you for texting to fill out the South Bend Police Department’s rapid survey. Text YES to Confirm or NO to exit. ►Question 1 of 4Do you live in South Bend?YES or NO ►Question 2 of 4Was your experience with SBPD:1. Positive :)2. Neutral :/3. Negative :( ►Question 3 of 4Who initiated this interaction?1. You2. Someone else3. Police officer ►Question 4 of 4Are you ok with sharing some basic information about yourself?YES or NO ►Positive, at end of surveyWe’re glad you had a positive experience. If interested, here is a link to fill out an officer compliment with more detail. ►Negative, at end of surveyWe’re sorry you had a negative experience. If interested, here is a link to fill out a community complaint with more detail. ►Question 4aThank you, could you provide your age, gender, and ethnicity? All information is optional. If you would like to skip, text NO. SBStat 2021 SBPD Rapid SurveySMS format Benefits •Accessible and immediate, no reliance on internet connection •Simple, text format forces a concise and short survey Trade-offs •Visual and text limitations, inflexible visual formatting •Additional cost, not a free and available feature like with Microsoft or SBPD website forms SBStat 2021 SBPD Rapid SurveyDistribution methods Social media Business cards Weblink -https://police.southbendin.gov/form/rapid-survey SBStat 2021 Public Training Interests Survey Recommendation “…Community members should assist the Department in identifying training priorities, developing curricula, and providing training where, the community are appropriate subject-matter experts.” Goals •Simple survey to gather public interests in training •Discover resident interest in further feedback sessions •Use feedback to inform future training curricula SBStat 2021 Public Training Interests SurveyProposed Questions Measure perceptions of performance in various topics Measure how the community wants to engage with this information SBStat 2021 Public Training Interests Survey •Active shooter •Officer health & wellness •Roll call & reality training •Campus policing •Investigative skills •Community policing •K-9 handling •Patrol •Police leadership •Defensive tactics •Technology •Legal & ethics •Report writing •Emergency response •Emotionally disturbed persons •Use of force •Firearms •General professional skills •Safety & compliance •And more… Training topics SBStat 2021 Project Update 3 -Non-voluntary contact collection •Data Query and Merge SBStat 2021 Non-voluntary Contact Collection Recommendation “SBPD policy should ensure the collection of rigorous information about all interactions with residents or civilians that are non-voluntary contacts, including field interviews, Terry stops, and traffic stops.” Goals •Find a practical way of collecting data on officer-initiated interactions •Where possible, collect data-points such as location and justification of the stop in a way that uses resources or information already used by officers SBStat 2021 Data Query and Merge •CAD (Dispatch Software) Query design complete •ADSi (Records Management System) upgrade did not offer any additional accessibility within the UI but did bring SQL capable queries •Previously a proprietary query language •Query design currently in process NVC Report Python CAD ADSi SBStat 2021 Project Update 4 -GVI Improvements •Interactive city-wide strategy map •Questions and discussion SBStat 2021 Interactive City-Wide Strategy Map Direct link to interactive process map SBStat 2021 City-Wide Strategy Map Guide SBStat 2021 Discussion questions before closing out the topic 1.What are the next steps on this project? Who’s going to own it? 2.Do we have the data we need to make a good decision? If not, how can we get that data? 3.Is there a strategy or hypothesis for GVI we want to test during the next quarter? SBStat 2021 Quarterly Statisitics Review Summarizing data points and statistics related to core operations since the last Stat meeting Quarterly Statistics-Police Stat •Crime and community •Recruitment and training •Group violence Intervention SBStat 2021 New in 2021: Quarterly Statisitics Review What’s the Quarterly Statistics Review? •New this year across all SB Stat Focus Areas is a review of recent programmatic data and statistics relevant to the Stat project portfolio. •These reviews will occur in every Stat meeting to help the audience be data-driven in their thinking and ensure data important to residents stay top of mind. How does this data help the City manage performance? •Revisiting data frequently across departments helps the City develop common language for asking questions and working together. •For Police Stat, this data will help City Leadership understand patterns of crime in South Bend and inform how city actions may affect outcomes. •Including how departments can collaborate with SBPD to affect those outcomes SBStat 2021 Literature review on Police statistics •“First, the work of the police is, by far, not the only influence on crime rates. An array of factors such as levels of education, rates of poverty….influence the level of crime in a community” •“[Use data to] spot emerging threats early, pick up on precursors and warning signs, use their imaginations to work out what could happen…and do all this before much harm is done.” •Best practice options for police statistics: o Community Satisfaction o Serious crime breakdown by geographic units of analysis o Percent of sworn staff who have completed training on key community-sensitive topics within the past three years o Response times o Public space crime vs. private space crime SBStat 2021 Existing Use Cases Neighborhood Crime ProfilesCity of Cincinnati Community SatisfactionSouth Bend’s Community Survey SBStat 2021 Initial Crime and Community Metrics Initial Metrics •Community Satisfaction •Serious crime breakdown by geographic units of analysis •Response times Units of analysis •Council District-level •Census Tract •Beat-level (when possible) SBStat 2021 Initial Crime and Community MetricsPrototype 200Agg Assault 100Burglary 350Larceny 100MVT 150Robbery 75Sex Offense Select a District v Avg Response Time: 10Minutes Select a Beat vOR Total Serious Crimes: 975 2020 Community Satisfaction: 60% SBStat 2021 Initial Recruitment Metrics Initial Metrics •Percent of sworn staff who have completed training on key community-sensitive topics within the past three years •Directly related to training survey work •Hire date to academy time •For tracking academy bottlenecking •Percentage of officers capable of retiring •To track potential turnover upcoming •60 officers currently SBStat 2021 Initial Recruitment MetricsPrototype Training Topic % of Staff Trained Use of Force 80% Vehicle Pursuits 100% Crisis Intervention 50% Armed Suspect 100% Legal 40% Hire Date to Academy Time: 90 Days Officers Able to Retire 30% Officers Completed Community-Sensitive Topics SBStat 2021 Initial GVI Metrics Initial Metrics •Individuals who committed firearm offenses after call-ins and customs within: •No offenses •3 months •6 months •1 Year *Individuals who were victims in firearm offenses after call-ins and customs 0 5 10 15 20 25 30 0 2 4 6 8 10 12Individuals Time in Months Individuals Who Committed a Firearm Offense Call-ins 19-1 Call-ins 19-2 Detroit Customs SBStat 2021 Discussion questions before closing out the topic 1.Does anyone have feedback on the prototypes? 2.Is there anything missing that should be included? SBStat 2021 Deep-dive analysis & discussion •Community Survey •Zencity Benchmarking Community Survey Insights -Police Stat •Background / Context •Available data & analysis •Options to improve performance SBStat 2021 Background + Context Purpose To gather input from residents on City services and their priorities to inform decision-making and strategic investment. Background •Survey completed during July/August 2020 •Survey data is compiled and analyzed by ETC Institute, one of the nation's leading firms in the field of local governmental research •Surveys, cover letter, and prepaid envelops sent by mail •Options to complete online and in Spanish SBStat 2021 Demographics SBStat 2021 Overall City Perceptions •On average lower than regional benchmark •Generally lower than 2018 results •Trend amongst most participating cities (COVID-19) Bonus -Residents prefer to receive information from local news and social media SBStat 2021 High Level Response on PoliceBenchmarking 68% 65% 60% 0%10%20%30%40%50%60%70%80%90%100% Overall Quality of Local Police Protection South Bend Great Lakes US +4 pt -2 pt -2 pt Since 2018 SBStat 2021 High Level Response on PoliceReform 32%34%23%11% Should the City Reform Public Safety Systems? Strongly Agree Agree Neutral Disagree •Question timing is worth mentioning •Of all the mayoral priorities listed on the survey, this scored lower in those that agreed and higher in those that disagreed •Other priorities exceeded 70% •This is echoed by the 60% satisfaction rate SBStat 2021 Prioritization of Police 49%High Priority Opinion Importance Ranking Satisfaction Ranking I-S Ranking Category of Service 1 10 1 Overall maintenance of City streets, sidewalks, and infrastructure 3 8 2 How well City is planning growth 4 9 3 Overall enforcement of local codes and ordinances 2 6 4 Overall quality of local police protection 5 4 5 Overall quality of parks and recreation programs and facilities 6 3 6 Overall quality of trash collection services 7 5 7 Overall quality of water utility services 9 7 8 The process for getting a permit 8 2 9 Overall quality of ambulance/emergency medical services 10 1 10 Overall quality of fire services -2 Ranking Change since 2018 60% Satisfied Residents SBStat 2021 Prioritization within Police I-S Ranking Category of Service 1 Efforts by local government in your area to prevent crime 2 Visibility of police in neighborhoods 3 Overall feeling of safety in your neighborhood 4 Enforcement of local traffic laws 5 Professionalism of City police officers 6 Visibility of police in commercial and retail areas 7 How quickly police respond to emergencies SBStat 2021 Satisfaction with PoliceBy district 50% 63% 60% 63% 46% 49% 62% 62% 62% 54% 49% 46% 0%10%20%30%40%50%60%70% District 6 District 5 District 4 District 3 District 2 District 1 2018 2020 SBStat 2021 Satisfaction with PoliceAll districts Dashed line represents aggregate trend line of 2018 to visually compare against 2020 results SBStat 2021 Satisfaction Comparison by QuestionProfessionalism 61.5%2018:N/A Regional: SBStat 2021 Satisfaction Comparison by QuestionResponse time 57.1%2018:67%Regional: SBStat 2021 Satisfaction Comparison by QuestionCommercial visibility 49%2018:54%Regional: SBStat 2021 Satisfaction Comparison by QuestionNeighborhood safety 49%2018:70%Regional: SBStat 2021 Satisfaction Comparison by QuestionTraffic enforcement 44.6%2018:61%Regional: SBStat 2021 Satisfaction Comparison by QuestionNeighborhood visibility 46.9%2018:51%Regional: SBStat 2021 Satisfaction Comparison by QuestionCrime prevention 30.7%2018:56%Regional: By the numbers Most residents strongly agreed or agreed that Public Safety needed reform, although agreement was lower than other areas Support Reform66% Since 2018, overall satisfaction with Police protection has increased slightly Satisfaction Difference7% The Police Department is a high priority for residents, at 4th place Priority Ranking4th Top 3 topics were: to prevent crime, visibility of police in neighborhoods, and the overall feeling of safety in neighborhoods. Police Topics3 There was an overall increase in satisfaction, but a much steeper decrease in District 6 Decrease in District 621%Overall, there is a 5pt difference between South Bend and the Great Lakes’ satisfaction rating Regional Benchmark5pt Zencity: Benchmarking Purpose •Compare various metrics to comparable cities Context •Composite report about social media around the Police and Crime •40 cities between 100 to 200k populations comprising the data Zencity: BenchmarkingSentiment and discourse breakdown SBStat 2021 Discussion questions before closing out the topic 1.General reactions or thoughts on the survey results? •Did this align with what you may have expected? 2.What are your research questions? What should we look more deeply into? SBStat 2021 Taking action Offering policy alternatives, data-based frameworks, and decision points to take action in improving the lives of South Bend residents SBStat 2021 Taking Action21 CP project portfolio The problem •No collaborative repository for 21 CP initiative updates Available information •Separate details about project progress Next steps •Communication and training •Project champions to fill out information Decision points for the Mayor •Finalize management tool fields SBStat 2021 Taking ActionPost-incident reporting The problem •High quantities of cumbersome non-value adding paperwork which pull officer’s time from policing Available data •M.E.A.T (Money, errors, amounts, time) •Process wastes Next steps •Identify wastes •Determine value adding and non-value adding parts of processes Decision points for the Mayor •Satisfaction with approach so far SBStat 2021 Taking ActionPolice public surveys The problem •A lack of avenues for public feedback loops regarding the Police Department Next steps •Finalize language and training categories •Test surveys Decision points for the Mayor •Approve direction of surveys SBStat 2021 Taking ActionNon-voluntary contacts The problem •No current process for tracking or reporting non-voluntary contacts Available data •Calls for Service data (CAD) –officer-initiated •Case Reports (ADSi) –field interviews Next Steps •Find way to clean CAD data •Finish ADSi query in SQL •Python script for combining data SBStat 2021 Taking ActionQuarterly statistics Context •Creating a data-focused metric review process •Capturing department and resident relevant metrics Available data •2020 community survey results •Calls for service and case report data •HR and training datasets •Gun violence and outreach reports Next steps •Decide on relevant time horizon for training •1, 2, 3 years •Determine retirement percentage direction Decision points for the Mayor •Thoughts and adjustments to proposed quarterly stats SBStat 2021 Celebrating our values This section highlights exemplary work happening in the City to improve performance that may otherwise go unnoticed SBStat 2021 SBStat | Police 2021 Quarter 1, Wednesday March 31st City of South Bend