HomeMy WebLinkAboutSouth Bend 2020 Survey_CrossTabular Data by Council District (120920)
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Submitted to the City of South Bend, Indiana
ETC Institute
725 W. Frontier Lane,
Olathe, Kansas 66061
October 2020
City of South Bend
Community Survey
Cross-Tabular Data
2020
Q1. Perception of the City. Please rate your level of agreement with each of the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." (without "don't know") N=686 District Total 1 2 3 4 5 6 Q1-1. City should reform public safety systems Strongly agree 35.1% 35.4% 20.4% 39.0% 25.7% 35.5% 31.8% Agree 25.8% 37.4% 38.8% 32.2% 35.4% 32.3% 33.7% Neutral 27.8% 22.2% 22.3% 20.3% 27.4% 19.4% 23.3% Disagree 6.2% 1.0% 10.7% 4.2% 5.3% 8.6% 5.9% Strongly disagree 5.2% 4.0% 7.8% 4.2% 6.2% 4.3% 5.3% Q1-2. City should build reliable infrastructure Strongly agree 45.9% 41.6% 38.7% 50.8% 45.8% 50.5% 45.6% Agree 42.9% 44.6% 48.1% 44.3% 44.9% 33.7% 43.3% Neutral 10.2% 13.9% 11.3% 3.3% 7.6% 13.7% 9.7% Disagree 1.0% 0.0% 1.9% 0.8% 1.7% 0.0% 0.9% Strongly disagree 0.0% 0.0% 0.0% 0.8% 0.0% 2.1% 0.5% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 1
Q1. Perception of the City. Please rate your level of agreement with each of the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." (without "don't know") N=686DistrictTotal 1 2 3 4 5 6Q1-3. City should support economic recovery Strongly agree 47.0% 47.1% 37.0% 55.1% 37.3% 54.6% 46.2% Agree 42.0% 43.1% 50.9% 35.4% 46.8% 29.9% 41.5% Neutral 10.0% 7.8% 9.3% 6.3% 15.1% 12.4% 10.2% Disagree 1.0% 0.0% 2.8% 2.4% 0.8% 1.0% 1.4% Strongly disagree 0.0% 2.0% 0.0% 0.8% 0.0% 2.1% 0.8% Q1-4. City should rebuild vibrant neighborhoods Strongly agree 56.1% 55.8% 40.2% 51.6% 36.0% 58.8% 49.2% Agree 27.6% 30.8% 36.4% 34.4% 47.2% 26.8% 34.5% Neutral 11.2% 9.6% 17.8% 11.5% 13.6% 9.3% 12.3% Disagree 2.0% 1.9% 4.7% 0.8% 1.6% 1.0% 2.0% Strongly disagree 3.1% 1.9% 0.9% 1.6% 1.6% 4.1% 2.1% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 2
Q1. Perception of the City. Please rate your level of agreement with each of the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." (without "don't know") N=686DistrictTotal 1 2 3 4 5 6Q1-5. City should expand access to opportunity Strongly agree 51.6% 48.5% 35.2% 50.4% 39.3% 51.6% 45.9% Agree 29.5% 31.1% 39.0% 28.5% 33.6% 24.2% 31.1% Neutral 17.9% 16.5% 21.9% 16.3% 24.6% 16.8% 19.1% Disagree 0.0% 1.9% 2.9% 3.3% 0.8% 4.2% 2.2% Strongly disagree 1.1% 1.9% 1.0% 1.6% 1.6% 3.2% 1.7% Q1-6. City should protect the vulnerable Strongly agree 53.1% 53.8% 40.4% 54.8% 48.8% 55.3% 50.9% Agree 28.6% 30.8% 41.3% 33.1% 30.1% 23.4% 31.4% Neutral 16.3% 12.5% 12.8% 9.7% 16.3% 16.0% 13.8% Disagree 1.0% 1.9% 2.8% 1.6% 0.8% 3.2% 1.8% Strongly disagree 1.0% 1.0% 2.8% 0.8% 4.1% 2.1% 2.0% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 3
Q2. City Leadership. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q2-1. Overall quality of life in your community Very satisfied 11.1% 4.8% 6.3% 10.2% 14.3% 7.2% 9.2% Satisfied 42.4% 32.4% 49.5% 55.9% 57.1% 35.1% 46.3% Neutral 22.2% 32.4% 24.3% 19.7% 18.3% 30.9% 24.2% Dissatisfied 18.2% 15.2% 17.1% 10.2% 6.3% 17.5% 13.7% Very dissatisfied 6.1% 15.2% 2.7% 3.9% 4.0% 9.3% 6.6% Q2-2. Leadership of elected officials Very satisfied 4.1% 4.8% 3.6% 4.8% 8.8% 7.1% 5.6% Satisfied 20.4% 21.2% 35.5% 36.3% 30.4% 23.5% 28.4% Neutral 35.7% 32.7% 34.5% 33.9% 30.4% 30.6% 32.9% Dissatisfied 20.4% 26.0% 18.2% 15.3% 16.8% 19.4% 19.1% Very dissatisfied 19.4% 15.4% 8.2% 9.7% 13.6% 19.4% 14.0% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 4
Q2. City Leadership. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q2-3. Overall quality of local government services Very satisfied 3.0% 3.8% 4.6% 5.0% 7.3% 3.1% 4.6% Satisfied 28.3% 26.0% 38.5% 39.2% 39.0% 25.8% 33.3% Neutral 36.4% 35.6% 31.2% 37.5% 30.9% 37.1% 34.7% Dissatisfied 23.2% 26.9% 19.3% 12.5% 15.4% 23.7% 19.8% Very dissatisfied 9.1% 7.7% 6.4% 5.8% 7.3% 10.3% 7.7% Q2-4. Communication of opportunities for public involvement in City decision-making & planning Very satisfied 7.4% 2.0% 4.6% 5.0% 3.4% 5.2% 4.6% Satisfied 18.1% 18.2% 23.1% 19.2% 23.5% 19.8% 20.4% Neutral 35.1% 41.4% 36.1% 44.2% 42.0% 42.7% 40.4% Dissatisfied 27.7% 28.3% 28.7% 25.8% 24.4% 21.9% 26.1% Very dissatisfied 11.7% 10.1% 7.4% 5.8% 6.7% 10.4% 8.5% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 5
Q2. City Leadership. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q2-5. Overall value you receive for your taxes & fees Very satisfied 6.0% 2.9% 7.3% 4.9% 5.8% 5.2% 5.4% Satisfied 18.0% 20.4% 25.5% 28.7% 25.6% 20.6% 23.4% Neutral 31.0% 30.1% 34.5% 28.7% 28.9% 25.8% 29.9% Dissatisfied 24.0% 29.1% 18.2% 28.7% 23.1% 21.6% 24.2% Very dissatisfied 21.0% 17.5% 14.5% 9.0% 16.5% 26.8% 17.2% Q2-6. Level of public involvement in local decision-making & planning Very satisfied 3.1% 2.0% 1.9% 0.9% 0.8% 5.3% 2.2% Satisfied 16.5% 11.9% 21.2% 17.2% 18.5% 12.6% 16.5% Neutral 39.2% 46.5% 42.3% 47.4% 44.5% 38.9% 43.4% Dissatisfied 26.8% 28.7% 29.8% 29.3% 28.6% 26.3% 28.3% Very dissatisfied 14.4% 10.9% 4.8% 5.2% 7.6% 16.8% 9.7% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 6
Q3. Overall Ratings of South Bend. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q3-1. As a place to live Very satisfied 16.8% 6.5% 15.2% 18.9% 11.9% 14.0% 14.0% Satisfied 39.6% 34.6% 42.9% 53.5% 57.1% 31.0% 44.0% Neutral 19.8% 26.2% 18.8% 17.3% 19.0% 25.0% 20.8% Dissatisfied 14.9% 23.4% 17.9% 7.1% 7.1% 15.0% 13.8% Very dissatisfied 8.9% 9.3% 5.4% 3.1% 4.8% 15.0% 7.4% Q3-2. As a place to work Very satisfied 16.2% 4.7% 12.6% 14.9% 8.0% 13.4% 11.6% Satisfied 30.3% 34.6% 42.3% 45.5% 56.6% 29.9% 40.4% Neutral 33.3% 35.5% 27.0% 27.3% 27.4% 30.9% 30.1% Dissatisfied 15.2% 15.9% 11.7% 9.1% 4.4% 13.4% 11.4% Very dissatisfied 5.1% 9.3% 6.3% 3.3% 3.5% 12.4% 6.5% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 7
Q3. Overall Ratings of South Bend. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q3-3. As a community that is moving in the right direction Very satisfied 12.4% 5.7% 9.1% 11.1% 6.3% 7.3% 8.6% Satisfied 30.9% 19.8% 31.8% 42.1% 41.3% 24.0% 32.4% Neutral 21.6% 35.8% 24.5% 24.6% 22.2% 27.1% 25.9% Dissatisfied 20.6% 29.2% 20.9% 15.9% 20.6% 21.9% 21.3% Very dissatisfied 14.4% 9.4% 13.6% 6.3% 9.5% 19.8% 11.8% Q3-4. As a place to visit Very satisfied 11.0% 6.5% 10.8% 9.6% 8.0% 14.4% 9.9% Satisfied 30.0% 31.8% 25.2% 34.4% 42.4% 21.6% 31.4% Neutral 36.0% 35.5% 30.6% 38.4% 32.0% 32.0% 34.1% Dissatisfied 13.0% 15.9% 26.1% 13.6% 9.6% 20.6% 16.2% Very dissatisfied 10.0% 10.3% 7.2% 4.0% 8.0% 11.3% 8.3% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 8
Q3. Overall Ratings of South Bend. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q3-5. As a place to raise children Very satisfied 13.8% 7.5% 14.8% 13.7% 8.1% 9.4% 11.2% Satisfied 26.6% 19.8% 28.7% 41.0% 41.9% 20.8% 30.5% Neutral 25.5% 29.2% 18.5% 23.1% 24.2% 25.0% 24.2% Dissatisfied 14.9% 25.5% 20.4% 17.1% 16.9% 22.9% 19.5% Very dissatisfied 19.1% 17.9% 17.6% 5.1% 8.9% 21.9% 14.6% Q3-6. As a place to retire Very satisfied 16.1% 6.6% 9.3% 16.8% 9.1% 12.9% 11.7% Satisfied 22.6% 21.7% 24.1% 31.1% 37.2% 16.1% 26.1% Neutral 35.5% 31.1% 22.2% 26.9% 28.9% 25.8% 28.3% Dissatisfied 12.9% 25.5% 18.5% 21.0% 10.7% 19.4% 18.0% Very dissatisfied 12.9% 15.1% 25.9% 4.2% 14.0% 25.8% 15.9% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 9
Q4. On a scale of 1 to 10, where 1 means "Hostile" and 10 means "Love," how do you feel about South Bend? (without "don't know") N=686 District Total 1 2 3 4 5 6 Q4. How do you feel about South Bend Love 12.5% 6.4% 8.7% 5.6% 5.2% 8.4% 7.6% 9 3.4% 6.4% 6.7% 11.3% 7.8% 1.2% 6.6% 8 18.2% 10.6% 17.3% 21.0% 26.7% 7.2% 17.6% 7 10.2% 20.2% 15.4% 19.4% 16.4% 16.9% 16.6% 6 12.5% 10.6% 12.5% 14.5% 12.9% 8.4% 12.2% 5 23.9% 17.0% 18.3% 11.3% 12.1% 21.7% 16.7% 4 4.5% 9.6% 6.7% 8.1% 9.5% 9.6% 8.0% 3 8.0% 8.5% 7.7% 4.0% 3.4% 9.6% 6.6% 2 3.4% 5.3% 3.8% 0.8% 1.7% 6.0% 3.3% Hostile 3.4% 5.3% 2.9% 4.0% 4.3% 10.8% 4.9% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 10
Q5. Customer Service and Communication. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q5-1. Availability of information about local government services & activities Very satisfied 8.2% 4.9% 10.3% 8.1% 9.7% 5.2% 7.8% Satisfied 24.7% 20.6% 29.0% 40.3% 36.3% 30.2% 30.8% Neutral 40.2% 44.1% 31.8% 33.1% 33.9% 42.7% 37.2% Dissatisfied 19.6% 22.5% 24.3% 16.1% 16.1% 14.6% 18.8% Very dissatisfied 7.2% 7.8% 4.7% 2.4% 4.0% 7.3% 5.4% Q5-2. Hours that customer service is available Very satisfied 7.8% 4.9% 6.1% 8.0% 10.3% 9.6% 7.8% Satisfied 32.2% 30.4% 40.4% 34.8% 41.4% 28.7% 34.9% Neutral 31.1% 45.1% 30.3% 41.1% 35.3% 39.4% 37.2% Dissatisfied 20.0% 14.7% 16.2% 13.4% 9.5% 13.8% 14.4% Very dissatisfied 8.9% 4.9% 7.1% 2.7% 3.4% 8.5% 5.7% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 11
Q5. Customer Service and Communication. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q5-3. Quality of social media outlets (e.g. Facebook, Twitter) Very satisfied 6.6% 3.4% 5.5% 4.2% 6.6% 5.8% 5.4% Satisfied 23.7% 23.0% 26.4% 33.7% 25.5% 30.2% 27.2% Neutral 53.9% 55.2% 57.1% 51.6% 53.8% 51.2% 53.8% Dissatisfied 7.9% 10.3% 7.7% 8.4% 11.3% 4.7% 8.5% Very dissatisfied 7.9% 8.0% 3.3% 2.1% 2.8% 8.1% 5.2% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 12
Q6. Which of the following are your PRIMARY SOURCES of information about City issues, services, and events? N=686 District Total 1 2 3 4 5 6 Q6. What are your primary sources of information about City issues, services, & events City website 29.4% 21.8% 32.7% 33.6% 37.2% 32.7% 31.5% Social media 48.0% 39.1% 47.8% 45.0% 41.1% 41.6% 43.7% Public meetings 14.7% 7.3% 8.0% 6.9% 5.4% 6.9% 8.0% Local news 76.5% 82.7% 81.4% 71.0% 79.8% 86.1% 79.3% Contacting City directly 22.5% 17.3% 15.0% 26.0% 14.0% 12.9% 18.1% Other 14.7% 13.6% 18.6% 9.2% 10.1% 6.9% 12.1% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 13
Q7. Which TWO of the information sources listed in Question 6 do you MOST PREFER to learn about City issues, services, and events? (top 2) N=686 District Total 1 2 3 4 5 6 Q7. Top choice City website 27.5% 24.5% 36.3% 38.9% 34.1% 24.8% 31.5% Social media 36.3% 30.0% 44.2% 40.5% 38.0% 34.7% 37.5% Public meetings 8.8% 10.0% 5.3% 3.8% 6.2% 11.9% 7.4% Local news 62.7% 63.6% 64.6% 63.4% 66.7% 62.4% 64.0% Contacting City directly 12.7% 11.8% 11.5% 14.5% 12.4% 9.9% 12.2% Other 11.8% 12.7% 8.8% 9.9% 7.8% 8.9% 9.9% None chosen 14.7% 18.2% 10.6% 8.4% 10.1% 18.8% 13.1% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 14
Q8. Have you or other members of your household used the City of South Bend's website in the last year? N=686 District Total 1 2 3 4 5 6 Q8. Have you used City's website in last year Yes 54.9% 37.3% 57.5% 61.1% 60.5% 41.6% 52.8% No 45.1% 62.7% 42.5% 38.9% 39.5% 58.4% 47.2% Q8a. How did you access the City's website? N=362 District Total 1 2 3 4 5 6 Q8a. How did you access City's website Computer 73.2% 63.4% 76.9% 83.8% 71.8% 54.8% 72.7% Phone 46.4% 48.8% 44.6% 36.3% 46.2% 57.1% 45.3% Tablet 16.1% 9.8% 15.4% 12.5% 12.8% 9.5% 13.0% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 15
Q8b. How would you rate the overall usefulness of the City's website? (without "don't know") N=362 District Total 1 2 3 4 5 6 Q8b. How would you rate overall usefulness of City's website Excellent 3.6% 2.4% 6.3% 11.4% 2.6% 7.1% 5.9% Good 33.9% 43.9% 48.4% 35.4% 48.7% 52.4% 43.3% Fair 51.8% 41.5% 35.9% 50.6% 42.1% 28.6% 42.7% Poor 10.7% 12.2% 9.4% 2.5% 6.6% 11.9% 8.1% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 16
Q9. Which of the following digital devices do you have access to in your home? N=686 District Total 1 2 3 4 5 6 Q9. What digital devices do you have access to in your home Desktop computer 34.3% 28.2% 38.9% 42.7% 45.7% 32.7% 37.6% Laptop computer 69.6% 56.4% 62.8% 72.5% 68.2% 55.4% 64.6% Tablet 48.0% 25.5% 53.1% 51.1% 58.1% 42.6% 46.9% Smartphone 79.4% 74.5% 84.1% 77.1% 86.8% 74.3% 79.6% None 4.9% 9.1% 7.1% 5.3% 0.8% 13.9% 6.6% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 17
Q10. Have you called or visited the City with a question, problem, or complaint during the past year? N=686 District Total 1 2 3 4 5 6 Q10. Have you called or visited City with a question, problem, or complaint during past year Yes 60.8% 55.5% 60.2% 61.1% 56.6% 53.5% 58.0% No 39.2% 44.5% 39.8% 38.9% 43.4% 46.5% 42.0% Q10a. How did you contact the City? (without "not provided") N=398 District Total 1 2 3 4 5 6 Q10a. How did you contact City Phone 88.7% 89.8% 92.6% 93.6% 93.2% 88.9% 91.4% Email 6.5% 3.4% 5.9% 1.3% 4.1% 7.4% 4.6% Social media 1.6% 1.7% 0.0% 0.0% 0.0% 0.0% 0.5% In-person 3.2% 5.1% 1.5% 5.1% 2.7% 3.7% 3.6% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 18
Q10b. Did you contact 311? N=398 District Total 1 2 3 4 5 6 Q10b. Did you contact 311 Yes 77.4% 78.7% 80.9% 80.0% 84.9% 81.5% 80.7% No 22.6% 21.3% 19.1% 20.0% 15.1% 18.5% 19.3% Q10c. How easy was it to address your issue? N=398 District Total 1 2 3 4 5 6 Q10c. How easy was it to address your issue Very easy 30.6% 31.1% 30.9% 25.0% 35.6% 20.4% 29.1% Somewhat easy 24.2% 26.2% 33.8% 33.8% 23.3% 27.8% 28.4% Neutral 19.4% 16.4% 10.3% 13.8% 13.7% 14.8% 14.6% Difficult 9.7% 18.0% 19.1% 15.0% 17.8% 18.5% 16.3% Very difficult 16.1% 6.6% 5.9% 11.3% 9.6% 18.5% 11.1% Not provided 0.0% 1.6% 0.0% 1.3% 0.0% 0.0% 0.5% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 19
Q10e. For each of the factors below that may influence your perception of the quality of customer service you receive from City employees, please rate how often the employees you have contacted during the past year have displayed the behavior described using a scale of 1 to 5, where 5 means "Always" and 1 means "Never." (without "don't know") N=398 District Total 1 2 3 4 5 6 Q10e-1. They were courteous & polite Always 44.8% 37.3% 50.7% 38.2% 46.6% 30.2% 41.7% Usually 29.3% 33.9% 28.4% 47.4% 39.7% 39.6% 36.8% Sometimes 17.2% 22.0% 14.9% 9.2% 6.8% 18.9% 14.2% Seldom 3.4% 5.1% 6.0% 3.9% 5.5% 11.3% 5.7% Never 5.2% 1.7% 0.0% 1.3% 1.4% 0.0% 1.6% Q10e-2. They gave accurate answers to your questions Always 36.8% 20.7% 45.5% 31.5% 36.1% 29.4% 33.7% Usually 24.6% 48.3% 25.8% 41.1% 27.8% 37.3% 34.0% Sometimes 19.3% 19.0% 16.7% 17.8% 25.0% 15.7% 19.1% Seldom 10.5% 10.3% 10.6% 8.2% 9.7% 7.8% 9.5% Never 8.8% 1.7% 1.5% 1.4% 1.4% 9.8% 3.7% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 20
Q11. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q11-1. Overall quality of fire services Very satisfied 41.3% 28.9% 45.2% 36.2% 37.7% 40.9% 38.2% Satisfied 44.0% 52.2% 36.6% 48.6% 42.5% 45.5% 44.9% Neutral 10.7% 17.8% 15.1% 14.3% 18.9% 12.5% 15.1% Dissatisfied 2.7% 0.0% 3.2% 0.0% 0.9% 0.0% 1.1% Very dissatisfied 1.3% 1.1% 0.0% 1.0% 0.0% 1.1% 0.7% Q11-2. Overall quality of ambulance/emergency medical services Very satisfied 42.3% 31.9% 45.7% 37.8% 39.2% 42.0% 39.6% Satisfied 42.3% 43.6% 38.0% 50.0% 42.2% 44.3% 43.5% Neutral 11.3% 19.1% 15.2% 11.2% 16.7% 10.2% 14.1% Dissatisfied 2.8% 5.3% 1.1% 0.0% 2.0% 1.1% 2.0% Very dissatisfied 1.4% 0.0% 0.0% 1.0% 0.0% 2.3% 0.7% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 21
Q11. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q11-3. Overall quality of trash collection services Very satisfied 22.1% 19.2% 24.1% 24.2% 20.3% 17.5% 21.4% Satisfied 43.2% 47.1% 50.0% 43.0% 48.8% 42.3% 45.8% Neutral 14.7% 21.2% 12.5% 19.5% 11.4% 22.7% 16.8% Dissatisfied 14.7% 7.7% 8.9% 10.2% 16.3% 14.4% 12.0% Very dissatisfied 5.3% 4.8% 4.5% 3.1% 3.3% 3.1% 3.9% 1 2 3 4 5 6 Q11-4. Overall quality of parks & recreation programs & facilities Very satisfied 24.7% 16.2% 22.2% 23.4% 19.7% 22.9% 21.5% Satisfied 41.9% 33.3% 44.4% 54.0% 54.7% 38.5% 45.2% Neutral 19.4% 35.4% 25.0% 16.9% 19.7% 24.0% 23.1% Dissatisfied 9.7% 13.1% 7.4% 4.0% 5.1% 13.5% 8.5% Very dissatisfied 4.3% 2.0% 0.9% 1.6% 0.9% 1.0% 1.7% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 22
Q11. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q11-5. Overall quality of water utility services Very satisfied 20.6% 12.5% 16.4% 19.4% 20.3% 23.7% 18.8% Satisfied 38.1% 42.3% 48.2% 45.2% 48.8% 41.2% 44.3% Neutral 20.6% 28.8% 23.6% 20.2% 19.5% 17.5% 21.7% Dissatisfied 10.3% 8.7% 8.2% 10.5% 8.1% 10.3% 9.3% Very dissatisfied 10.3% 7.7% 3.6% 4.8% 3.3% 7.2% 6.0% Q11-6. Overall quality of local police protection Very satisfied 24.4% 15.7% 23.4% 20.5% 24.4% 22.7% 21.8% Satisfied 33.7% 34.3% 43.0% 43.4% 41.5% 28.9% 38.0% Neutral 22.1% 24.5% 16.8% 18.0% 20.3% 24.7% 20.9% Dissatisfied 11.6% 14.7% 14.0% 15.6% 8.1% 8.2% 12.1% Very dissatisfied 8.1% 10.8% 2.8% 2.5% 5.7% 15.5% 7.2% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 23
Q11. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q11-7. How well City is planning growth Very satisfied 9.8% 10.4% 11.9% 4.5% 5.5% 11.0% 8.6% Satisfied 24.4% 22.9% 18.8% 28.2% 29.1% 17.6% 23.7% Neutral 35.4% 40.6% 43.6% 41.8% 45.5% 38.5% 41.2% Dissatisfied 20.7% 15.6% 16.8% 19.1% 15.5% 19.8% 17.8% Very dissatisfied 9.8% 10.4% 8.9% 6.4% 4.5% 13.2% 8.6% Q11-8. Overall enforcement of local codes & ordinances Very satisfied 3.4% 4.2% 9.8% 2.6% 3.5% 8.8% 5.3% Satisfied 21.6% 23.2% 18.6% 20.2% 31.9% 16.5% 22.2% Neutral 34.1% 30.5% 35.3% 46.5% 37.2% 39.6% 37.5% Dissatisfied 19.3% 22.1% 23.5% 21.1% 20.4% 18.7% 20.9% Very dissatisfied 21.6% 20.0% 12.7% 9.6% 7.1% 16.5% 14.1% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 24
Q11. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q11-9. The process for getting a permit Very satisfied 3.9% 9.8% 14.8% 9.7% 6.8% 9.4% 9.1% Satisfied 27.5% 14.8% 14.8% 22.2% 28.8% 32.8% 23.5% Neutral 47.1% 59.0% 57.4% 58.3% 54.2% 42.2% 53.2% Dissatisfied 9.8% 11.5% 7.4% 5.6% 8.5% 7.8% 8.3% Very dissatisfied 11.8% 4.9% 5.6% 4.2% 1.7% 7.8% 5.8% Q11-10. Overall maintenance of City streets, sidewalks, & infrastructure Very satisfied 4.0% 5.0% 3.6% 3.1% 4.0% 4.0% 3.9% Satisfied 19.0% 12.9% 23.6% 22.5% 27.0% 15.2% 20.5% Neutral 21.0% 24.8% 25.5% 23.3% 23.0% 29.3% 24.4% Dissatisfied 33.0% 27.7% 26.4% 37.2% 30.2% 22.2% 29.8% Very dissatisfied 23.0% 29.7% 20.9% 14.0% 15.9% 29.3% 21.5% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 25
Q12. Which THREE of the items listed in Question 11 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) N=686 District Total 1 2 3 4 5 6 Q12. Top choice Overall quality of fire services 2.9% 0.9% 5.3% 3.1% 4.7% 4.0% 3.5% Overall quality of ambulance/emergency medical services 5.9% 7.3% 5.3% 6.9% 4.7% 4.0% 5.7% Overall quality of trash collection services 15.7% 10.9% 15.0% 17.6% 17.8% 10.9% 14.9% Overall quality of parks & recreation programs & facilities 21.6% 15.5% 22.1% 22.1% 24.0% 13.9% 20.1% Overall quality of water utility services 18.6% 12.7% 9.7% 12.2% 10.9% 11.9% 12.5% Overall quality of local police protection 41.2% 50.0% 51.3% 57.3% 45.0% 47.5% 49.0% How well City is planning growth 38.2% 39.1% 50.4% 47.3% 47.3% 37.6% 43.7% Overall enforcement of local codes & ordinances 26.5% 34.5% 25.7% 25.2% 25.6% 40.6% 29.3% The process for getting a permit 1.0% 6.4% 5.3% 0.8% 4.7% 4.0% 3.6% Overall maintenance of City streets, sidewalks, & infrastructure 66.7% 67.3% 65.5% 71.8% 67.4% 63.4% 67.2% None chosen 16.7% 11.8% 10.6% 6.1% 10.1% 13.9% 11.2% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 26
Q13. Community Investment. Please rate the City of South Bend with regard to each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") N=686 District Total 1 2 3 4 5 6 Q13-1. Overall quality of Downtown revitalization Very satisfied 15.2% 10.0% 14.7% 18.0% 12.3% 15.6% 14.4% Satisfied 42.4% 44.0% 45.9% 48.4% 45.1% 44.8% 45.3% Neutral 25.3% 34.0% 23.9% 19.5% 24.6% 27.1% 25.4% Dissatisfied 10.1% 9.0% 10.1% 11.7% 10.7% 8.3% 10.1% Very dissatisfied 7.1% 3.0% 5.5% 2.3% 7.4% 4.2% 4.9% Q13-2. Overall quality of new development in Downtown Very satisfied 14.6% 11.7% 12.8% 14.4% 10.9% 17.9% 13.6% Satisfied 34.4% 42.7% 35.8% 50.4% 42.9% 34.7% 40.6% Neutral 34.4% 34.0% 31.2% 23.2% 28.6% 33.7% 30.4% Dissatisfied 8.3% 8.7% 13.8% 11.2% 11.8% 8.4% 10.5% Very dissatisfied 8.3% 2.9% 6.4% 0.8% 5.9% 5.3% 4.8% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 27
Q13. Community Investment. Please rate the City of South Bend with regard to each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") N=686 District Total 1 2 3 4 5 6 Q13-3. Overall quality of new development in your neighborhood Very satisfied 5.2% 3.8% 5.8% 5.2% 2.6% 5.2% 4.6% Satisfied 12.5% 9.5% 15.5% 25.2% 21.7% 7.3% 15.7% Neutral 37.5% 32.4% 40.8% 48.7% 49.6% 32.3% 40.6% Dissatisfied 28.1% 23.8% 18.4% 15.7% 15.7% 21.9% 20.3% Very dissatisfied 16.7% 30.5% 19.4% 5.2% 10.4% 33.3% 18.7% Q13-4. Housing quality in your neighborhood Very satisfied 9.3% 1.9% 10.2% 14.5% 12.9% 2.0% 8.9% Satisfied 24.7% 10.5% 27.8% 38.2% 51.6% 18.4% 29.7% Neutral 37.1% 33.3% 31.5% 28.2% 24.2% 30.6% 30.5% Dissatisfied 13.4% 23.8% 16.7% 16.0% 6.5% 26.5% 16.7% Very dissatisfied 15.5% 30.5% 13.9% 3.1% 4.8% 22.4% 14.2% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 28
Q13. Community Investment. Please rate the City of South Bend with regard to each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") N=686 District Total 1 2 3 4 5 6 Q13-5. Overall appearance of your neighborhood Very satisfied 8.2% 2.8% 10.9% 15.4% 13.5% 5.2% 9.7% Satisfied 37.1% 15.0% 28.2% 44.6% 54.8% 20.6% 34.5% Neutral 16.5% 21.5% 26.4% 20.8% 19.8% 27.8% 22.0% Dissatisfied 24.7% 34.6% 22.7% 16.9% 8.7% 21.6% 21.0% Very dissatisfied 13.4% 26.2% 11.8% 2.3% 3.2% 24.7% 12.7% Q13-6. Communication of plans for development projects Very satisfied 4.9% 3.2% 4.4% 1.0% 1.0% 2.4% 2.7% Satisfied 13.6% 8.6% 9.9% 11.5% 21.6% 12.0% 13.0% Neutral 29.6% 36.6% 42.9% 50.0% 42.2% 42.2% 41.0% Dissatisfied 30.9% 26.9% 28.6% 23.1% 24.5% 20.5% 25.6% Very dissatisfied 21.0% 24.7% 14.3% 14.4% 10.8% 22.9% 17.7% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 29
Q14. Which TWO of the items listed in Question 13 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) N=686 District Total 1 2 3 4 5 6 Q14. Top choice Overall quality of Downtown revitalization 19.6% 10.0% 26.5% 28.2% 24.8% 8.9% 20.3% Overall quality of new development in Downtown 17.6% 14.5% 22.1% 26.7% 21.7% 14.9% 20.0% Overall quality of new development in your neighborhood 25.5% 36.4% 26.5% 22.9% 24.0% 42.6% 29.2% Housing quality in your neighborhood 39.2% 37.3% 31.9% 38.9% 23.3% 40.6% 34.8% Overall appearance of your neighborhood 35.3% 47.3% 36.3% 20.6% 27.1% 46.5% 34.7% Communication of plans for development projects 23.5% 20.0% 23.0% 37.4% 33.3% 22.8% 27.3% None chosen 16.7% 14.5% 14.2% 9.9% 20.2% 9.9% 14.3% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 30
Q15. Do you feel that your neighborhood has improved over the past FIVE years? (without "not provided") N=686 District Total 1 2 3 4 5 6 Q15. Has your neighborhood improved over the past five years Yes 33.0% 24.3% 21.8% 46.9% 23.0% 25.7% 29.5% No 45.4% 60.7% 57.3% 31.3% 50.8% 66.3% 51.3% Have not lived in my neighborhood for 5 years 21.6% 15.0% 20.9% 21.9% 26.2% 7.9% 19.2% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 31
Q16. Do you belong to a neighborhood association? (without "not provided") N=686 District Total 1 2 3 4 5 6 Q16. Do you belong to a neighborhood association Yes 19.2% 14.8% 18.9% 19.8% 27.0% 11.9% 18.9% No 80.8% 85.2% 81.1% 80.2% 73.0% 88.1% 81.1% Q16a. How satisfied are you with the City's engagement with your neighborhood association? (without "not provided") N=128 District Total 1 2 3 4 5 6 Q16a. How satisfied are you with City's engagement with your neighborhood association Very satisfied 11.1% 6.3% 10.0% 7.7% 2.9% 0.0% 6.4% Satisfied 16.7% 18.8% 45.0% 23.1% 17.6% 27.3% 24.0% Neutral 11.1% 31.3% 35.0% 53.8% 61.8% 45.5% 43.2% Dissatisfied 27.8% 18.8% 10.0% 15.4% 14.7% 18.2% 16.8% Very dissatisfied 33.3% 25.0% 0.0% 0.0% 2.9% 9.1% 9.6% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 32
Q17. Are you aware of development plans for your neighborhood? (without "not provided") N=686 District Total 1 2 3 4 5 6 Q17. Are you aware of development plans for your neighborhood Yes 10.2% 10.3% 3.7% 10.2% 10.4% 8.0% 8.9% No 89.8% 89.7% 96.3% 89.8% 89.6% 92.0% 91.1% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 33
Q18. Code Enforcement. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q18-1. Quality of animal control Very satisfied 10.0% 6.5% 10.0% 6.1% 8.7% 9.5% 8.4% Satisfied 36.3% 31.5% 41.3% 46.5% 43.7% 41.7% 40.3% Neutral 33.8% 31.5% 28.8% 34.3% 36.9% 36.9% 33.8% Dissatisfied 11.3% 18.5% 16.3% 10.1% 6.8% 7.1% 11.5% Very dissatisfied 8.8% 12.0% 3.8% 3.0% 3.9% 4.8% 5.9% Q18-2. City efforts to remove abandoned vehicles or inoperative vehicles Very satisfied 6.6% 5.4% 9.6% 1.1% 2.9% 6.7% 5.3% Satisfied 23.7% 24.7% 28.9% 32.6% 28.4% 32.6% 28.6% Neutral 28.9% 38.7% 34.9% 41.6% 47.1% 24.7% 36.5% Dissatisfied 26.3% 21.5% 19.3% 22.5% 17.6% 21.3% 21.2% Very dissatisfied 14.5% 9.7% 7.2% 2.2% 3.9% 14.6% 8.5% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 34
Q18. Code Enforcement. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q18-3. Enforcing clean-up of trash & debris on private property Very satisfied 4.8% 5.0% 2.1% 1.9% 2.7% 6.5% 3.7% Satisfied 8.3% 14.9% 21.6% 21.0% 20.5% 17.2% 17.6% Neutral 34.5% 25.7% 28.9% 36.2% 38.4% 24.7% 31.6% Dissatisfied 25.0% 34.7% 30.9% 30.5% 31.3% 26.9% 30.1% Very dissatisfied 27.4% 19.8% 16.5% 10.5% 7.1% 24.7% 17.1% Q18-4. Enforcing mowing & cutting of grass & weeds on private property Very satisfied 8.5% 4.0% 3.1% 2.8% 5.4% 7.6% 5.1% Satisfied 11.0% 22.0% 21.9% 21.5% 17.1% 21.7% 19.4% Neutral 41.5% 28.0% 33.3% 38.3% 39.6% 28.3% 34.9% Dissatisfied 15.9% 30.0% 26.0% 29.9% 28.8% 21.7% 25.9% Very dissatisfied 23.2% 16.0% 15.6% 7.5% 9.0% 20.7% 14.8% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 35
Q18. Code Enforcement. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q18-5. Enforcing exterior maintenance of commercial/business property Very satisfied 5.0% 2.2% 3.3% 2.0% 4.6% 3.3% 3.4% Satisfied 10.0% 15.2% 18.9% 26.5% 22.0% 25.6% 20.0% Neutral 37.5% 40.2% 37.8% 37.8% 41.3% 31.1% 37.7% Dissatisfied 30.0% 29.3% 30.0% 26.5% 22.0% 18.9% 25.9% Very dissatisfied 17.5% 13.0% 10.0% 7.1% 10.1% 21.1% 12.9% Q18-6. Enforcing exterior maintenance of residential property Very satisfied 3.8% 3.2% 1.1% 2.2% 4.5% 6.5% 3.6% Satisfied 5.1% 17.9% 19.1% 28.0% 20.0% 19.6% 18.7% Neutral 43.0% 26.3% 35.1% 34.4% 41.8% 27.2% 34.6% Dissatisfied 27.8% 35.8% 33.0% 26.9% 26.4% 29.3% 29.8% Very dissatisfied 20.3% 16.8% 11.7% 8.6% 7.3% 17.4% 13.3% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 36
Q19. Which TWO of the items listed in Question 18 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) N=686 District Total 1 2 3 4 5 6 Q19. Top choice Quality of animal control 13.7% 18.2% 6.2% 15.3% 9.3% 10.9% 12.2% City efforts to remove abandoned vehicles or inoperative vehicles 25.5% 22.7% 16.8% 17.6% 19.4% 16.8% 19.7% Enforcing clean-up of trash & debris on private property 41.2% 38.2% 39.8% 45.0% 41.9% 37.6% 40.8% Enforcing mowing & cutting of grass & weeds on private property 12.7% 26.4% 27.4% 22.1% 26.4% 32.7% 24.6% Enforcing exterior maintenance of commercial/business property 28.4% 26.4% 27.4% 24.4% 33.3% 30.7% 28.4% Enforcing exterior maintenance of residential property 24.5% 25.5% 24.8% 22.1% 21.7% 23.8% 23.6% None chosen 24.5% 17.3% 23.0% 23.7% 21.7% 21.8% 22.0% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 37
Q20. Solid Waste. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q20-1. Timeliness of your trash service Very satisfied 32.6% 27.9% 30.8% 33.1% 26.4% 25.0% 29.4% Satisfied 42.1% 45.2% 54.2% 53.2% 56.2% 45.8% 49.9% Neutral 14.7% 19.2% 7.5% 9.7% 8.3% 18.8% 12.7% Dissatisfied 7.4% 4.8% 3.7% 2.4% 5.0% 6.3% 4.8% Very dissatisfied 3.2% 2.9% 3.7% 1.6% 4.1% 4.2% 3.2% Q20-2. City efforts to keep you informed about disruptions to trash service Very satisfied 22.7% 19.0% 19.0% 22.8% 17.8% 17.2% 19.7% Satisfied 33.0% 39.0% 39.0% 45.6% 39.0% 33.3% 38.5% Neutral 21.6% 23.0% 26.0% 14.0% 22.0% 24.7% 21.7% Dissatisfied 15.9% 12.0% 10.0% 13.2% 16.1% 16.1% 13.9% Very dissatisfied 6.8% 7.0% 6.0% 4.4% 5.1% 8.6% 6.2% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 38
Q20. Solid Waste. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q20-3. Bulky item pick-up/removal services (e.g. old furniture, appliances) Very satisfied 23.2% 18.9% 24.7% 23.4% 20.4% 14.3% 20.9% Satisfied 30.5% 33.7% 37.1% 40.5% 37.9% 36.3% 36.3% Neutral 18.3% 34.7% 12.4% 23.4% 25.2% 28.6% 23.8% Dissatisfied 18.3% 6.3% 19.6% 6.3% 6.8% 16.5% 11.9% Very dissatisfied 9.8% 6.3% 6.2% 6.3% 9.7% 4.4% 7.1% Q20-4. Quality of yard waste collection services Very satisfied 21.3% 15.2% 18.6% 21.6% 16.1% 12.1% 17.6% Satisfied 29.2% 33.3% 46.1% 43.1% 36.6% 39.6% 38.3% Neutral 24.7% 30.3% 17.6% 18.1% 21.4% 20.9% 22.0% Dissatisfied 11.2% 15.2% 10.8% 11.2% 13.4% 17.6% 13.1% Very dissatisfied 13.5% 6.1% 6.9% 6.0% 12.5% 9.9% 9.0% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 39
Q20. Solid Waste. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q20-5. Efforts by employees to ensure that all of your trash/yard waste is removed Very satisfied 20.4% 14.4% 22.8% 23.5% 21.2% 18.3% 20.2% Satisfied 36.6% 34.6% 41.6% 40.3% 37.3% 38.7% 38.2% Neutral 17.2% 30.8% 20.8% 21.8% 22.9% 25.8% 23.2% Dissatisfied 15.1% 13.5% 8.9% 10.9% 8.5% 10.8% 11.1% Very dissatisfied 10.8% 6.7% 5.9% 3.4% 10.2% 6.5% 7.2% Q20-6. What you are charged for trash service Very satisfied 13.6% 6.9% 17.0% 13.7% 11.7% 6.4% 11.6% Satisfied 29.5% 34.3% 39.0% 41.0% 33.3% 26.6% 34.3% Neutral 27.3% 34.3% 27.0% 29.1% 36.7% 40.4% 32.5% Dissatisfied 15.9% 13.7% 14.0% 12.8% 10.0% 11.7% 12.9% Very dissatisfied 13.6% 10.8% 3.0% 3.4% 8.3% 14.9% 8.7% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 40
Q21. Which TWO of the items listed in Question 20 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) N=686 District Total 1 2 3 4 5 6 Q21. Top choice Timeliness of your trash service 8.6% 4.6% 12.0% 9.5% 7.8% 7.3% 8.3% City efforts to keep you informed about disruptions to trash service 9.9% 14.9% 16.6% 16.6% 14.1% 12.8% 14.3% Bulky item pick-up/removal services (e. g. old furniture, appliances) 16.7% 14.3% 15.4% 12.8% 15.5% 14.0% 14.7% Quality of yard waste collection services 14.2% 13.1% 10.3% 19.4% 16.5% 14.6% 14.9% Efforts by employees to ensure that all of your trash/yard waste is removed 14.8% 16.0% 14.9% 12.8% 11.2% 12.8% 13.6% What you are charged for trash service 16.0% 19.4% 10.9% 14.2% 17.5% 19.5% 16.2% None chosen 19.8% 17.7% 20.0% 14.7% 17.5% 18.9% 17.9% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 41
Q22. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q22-1. Professionalism of fire & EMS personnel Very satisfied 52.8% 35.2% 43.3% 44.9% 48.0% 40.4% 43.9% Satisfied 38.9% 48.9% 44.4% 39.8% 39.8% 46.1% 43.0% Neutral 5.6% 12.5% 11.1% 13.3% 11.2% 12.4% 11.2% Dissatisfied 1.4% 3.4% 1.1% 1.0% 1.0% 1.1% 1.5% Very dissatisfied 1.4% 0.0% 0.0% 1.0% 0.0% 0.0% 0.4% Q22-2. Professionalism of City police officers Very satisfied 33.3% 20.2% 38.0% 28.8% 31.9% 28.7% 30.1% Satisfied 29.9% 40.4% 34.0% 40.5% 35.4% 29.8% 35.3% Neutral 18.4% 23.2% 15.0% 17.1% 20.4% 22.3% 19.4% Dissatisfied 12.6% 9.1% 9.0% 9.0% 8.0% 12.8% 9.9% Very dissatisfied 5.7% 7.1% 4.0% 4.5% 4.4% 6.4% 5.3% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 42
Q22. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q22-3. How quickly police respond to emergencies Very satisfied 22.5% 16.7% 30.9% 28.7% 29.6% 28.2% 26.2% Satisfied 40.0% 35.4% 38.3% 35.6% 37.8% 25.9% 35.6% Neutral 23.8% 27.1% 21.3% 21.8% 24.5% 27.1% 24.2% Dissatisfied 8.8% 12.5% 7.4% 10.9% 8.2% 12.9% 10.1% Very dissatisfied 5.0% 8.3% 2.1% 3.0% 0.0% 5.9% 4.0% Q22-4. Visibility of police in commercial & retail areas Very satisfied 11.6% 8.9% 21.0% 16.4% 17.4% 17.7% 15.6% Satisfied 33.7% 27.7% 37.0% 43.1% 36.5% 24.0% 34.0% Neutral 34.9% 41.6% 30.0% 25.9% 29.6% 36.5% 32.7% Dissatisfied 9.3% 11.9% 10.0% 12.1% 13.9% 12.5% 11.7% Very dissatisfied 10.5% 9.9% 2.0% 2.6% 2.6% 9.4% 5.9% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 43
Q22. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q22-5. Overall feeling of safety in your neighborhood Very satisfied 10.2% 5.6% 14.8% 16.5% 18.7% 9.3% 12.9% Satisfied 38.8% 27.1% 30.6% 41.7% 52.0% 33.0% 37.7% Neutral 22.4% 33.6% 27.8% 26.8% 18.7% 26.8% 25.9% Dissatisfied 17.3% 19.6% 17.6% 12.6% 6.5% 17.5% 14.8% Very dissatisfied 11.2% 14.0% 9.3% 2.4% 4.1% 13.4% 8.6% Q22-6. Visibility of police in neighborhoods Very satisfied 8.6% 3.8% 13.2% 9.4% 6.1% 10.4% 8.6% Satisfied 21.5% 20.2% 20.8% 28.2% 36.0% 25.0% 25.6% Neutral 35.5% 30.8% 41.5% 37.6% 33.3% 25.0% 34.1% Dissatisfied 24.7% 27.9% 18.9% 21.4% 21.1% 25.0% 23.0% Very dissatisfied 9.7% 17.3% 5.7% 3.4% 3.5% 14.6% 8.7% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 44
Q22. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q22-7. Enforcement of local traffic laws Very satisfied 11.6% 7.1% 10.8% 7.2% 8.0% 13.0% 9.5% Satisfied 26.7% 27.3% 31.4% 31.5% 35.7% 25.0% 29.9% Neutral 32.6% 32.3% 26.5% 32.4% 32.1% 31.5% 31.2% Dissatisfied 18.6% 15.2% 21.6% 17.1% 11.6% 18.5% 16.9% Very dissatisfied 10.5% 18.2% 9.8% 11.7% 12.5% 12.0% 12.5% Q22-8. Fire education programs in your community Very satisfied 15.6% 11.3% 12.8% 15.3% 6.4% 17.1% 13.0% Satisfied 23.4% 15.5% 23.1% 26.4% 32.1% 31.6% 25.5% Neutral 45.3% 49.3% 50.0% 48.6% 53.8% 42.1% 48.3% Dissatisfied 14.1% 18.3% 9.0% 8.3% 5.1% 2.6% 9.3% Very dissatisfied 1.6% 5.6% 5.1% 1.4% 2.6% 6.6% 3.9% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 45
Q22. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q22-9. Fire inspection programs in your community Very satisfied 11.3% 9.0% 13.5% 18.1% 5.2% 18.9% 12.7% Satisfied 29.0% 16.4% 20.3% 29.2% 28.6% 31.1% 25.8% Neutral 41.9% 52.2% 50.0% 43.1% 57.1% 37.8% 47.2% Dissatisfied 16.1% 17.9% 10.8% 8.3% 6.5% 4.1% 10.3% Very dissatisfied 1.6% 4.5% 5.4% 1.4% 2.6% 8.1% 4.0% Q22-10. Efforts by local government in your area to prevent crime Very satisfied 6.1% 4.3% 3.1% 6.7% 5.9% 6.7% 5.5% Satisfied 15.9% 10.8% 19.8% 24.0% 22.8% 18.0% 18.8% Neutral 26.8% 24.7% 32.3% 36.5% 35.6% 25.8% 30.6% Dissatisfied 29.3% 34.4% 29.2% 22.1% 24.8% 25.8% 27.4% Very dissatisfied 22.0% 25.8% 15.6% 10.6% 10.9% 23.6% 17.7% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 46
Q23. Which THREE of the items listed in Question 22 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) N=686 District Total 1 2 3 4 5 6 Q23. Top choice Professionalism of fire & EMS personnel 3.9% 2.7% 5.3% 6.1% 1.6% 1.0% 3.5% Professionalism of City police officers 27.5% 24.5% 22.1% 37.4% 23.3% 21.8% 26.4% How quickly police respond to emergencies 17.6% 20.0% 16.8% 14.5% 19.4% 19.8% 17.9% Visibility of police in commercial & retail areas 16.7% 15.5% 9.7% 16.8% 19.4% 23.8% 16.9% Overall feeling of safety in your neighborhood 42.2% 43.6% 42.5% 29.8% 26.4% 36.6% 36.3% Visibility of police in neighborhoods 43.1% 39.1% 43.4% 29.0% 34.9% 36.6% 37.3% Enforcement of local traffic laws 11.8% 20.0% 22.1% 24.4% 26.4% 28.7% 22.4% Fire education programs in your community 4.9% 6.4% 7.1% 6.9% 6.2% 5.0% 6.1% Fire inspection programs in your community 6.9% 9.1% 7.1% 3.1% 6.2% 5.0% 6.1% Efforts by local government in your area to prevent crime 52.0% 50.9% 53.1% 51.1% 48.8% 49.5% 50.9% None chosen 20.6% 15.5% 15.0% 16.8% 19.4% 15.8% 17.2% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 47
Q24. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q24-1. Snow removal on major City streets Very satisfied 13.0% 6.5% 7.3% 17.6% 18.3% 18.4% 13.6% Satisfied 46.0% 54.6% 65.1% 60.0% 55.0% 44.9% 54.7% Neutral 14.0% 15.7% 11.0% 8.0% 11.7% 23.5% 13.6% Dissatisfied 17.0% 14.8% 11.0% 10.4% 11.7% 6.1% 11.8% Very dissatisfied 10.0% 8.3% 5.5% 4.0% 3.3% 7.1% 6.2% Q24-2. Condition of street signs & traffic signals Very satisfied 10.9% 11.3% 16.5% 11.0% 13.9% 21.4% 14.0% Satisfied 47.5% 40.6% 60.6% 59.8% 56.6% 43.9% 52.0% Neutral 22.8% 28.3% 18.3% 15.0% 21.3% 19.4% 20.7% Dissatisfied 14.9% 9.4% 2.8% 11.0% 4.1% 9.2% 8.4% Very dissatisfied 4.0% 10.4% 1.8% 3.1% 4.1% 6.1% 4.8% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 48
Q24. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q24-3. Adequacy of street lighting in your neighborhood Very satisfied 8.9% 3.8% 9.2% 6.4% 11.5% 16.5% 9.3% Satisfied 33.7% 41.0% 49.5% 52.0% 48.4% 27.8% 42.8% Neutral 22.8% 20.0% 15.6% 19.2% 23.0% 24.7% 20.8% Dissatisfied 26.7% 21.9% 21.1% 16.8% 12.3% 18.6% 19.3% Very dissatisfied 7.9% 13.3% 4.6% 5.6% 4.9% 12.4% 7.9% Q24-4. Quality of public transportation services Very satisfied 11.4% 8.8% 7.9% 10.8% 9.9% 20.0% 11.5% Satisfied 28.6% 38.8% 36.5% 37.3% 37.0% 29.3% 34.7% Neutral 32.9% 36.3% 46.0% 33.7% 45.7% 37.3% 38.5% Dissatisfied 17.1% 7.5% 6.3% 14.5% 4.9% 6.7% 9.5% Very dissatisfied 10.0% 8.8% 3.2% 3.6% 2.5% 6.7% 5.8% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 49
Q24. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q24-5. On-street bicycle infrastructure Very satisfied 8.1% 8.2% 5.3% 8.3% 6.1% 9.6% 7.6% Satisfied 26.7% 30.6% 45.7% 32.4% 37.8% 28.9% 33.9% Neutral 41.9% 51.8% 37.2% 32.4% 39.8% 39.8% 40.1% Dissatisfied 15.1% 5.9% 8.5% 16.7% 11.2% 12.0% 11.7% Very dissatisfied 8.1% 3.5% 3.2% 10.2% 5.1% 9.6% 6.7% Q24-6. Condition of catch basins in your neighborhood Very satisfied 9.1% 3.8% 5.2% 1.4% 9.0% 7.8% 6.1% Satisfied 16.7% 23.1% 28.6% 35.1% 34.8% 24.7% 27.5% Neutral 42.4% 38.5% 39.0% 39.2% 39.3% 42.9% 40.1% Dissatisfied 21.2% 24.4% 22.1% 16.2% 12.4% 11.7% 17.8% Very dissatisfied 10.6% 10.3% 5.2% 8.1% 4.5% 13.0% 8.5% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 50
Q24. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q24-7. Snow removal on neighborhood streets Very satisfied 5.2% 3.8% 2.8% 5.7% 10.8% 11.3% 6.6% Satisfied 24.0% 32.1% 33.3% 39.3% 40.8% 27.8% 33.4% Neutral 22.9% 17.9% 26.9% 23.0% 19.2% 20.6% 21.7% Dissatisfied 30.2% 29.2% 19.4% 19.7% 19.2% 22.7% 23.1% Very dissatisfied 17.7% 17.0% 17.6% 12.3% 10.0% 17.5% 15.1% Q24-8. Condition of sidewalks in your neighborhood Very satisfied 3.1% 3.7% 1.9% 2.4% 5.2% 5.2% 3.6% Satisfied 19.6% 27.1% 25.2% 34.9% 36.2% 20.6% 27.9% Neutral 23.7% 20.6% 20.4% 24.6% 27.6% 21.6% 23.2% Dissatisfied 32.0% 31.8% 33.0% 30.2% 22.4% 28.9% 29.6% Very dissatisfied 21.6% 16.8% 19.4% 7.9% 8.6% 23.7% 15.8% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 51
Q24. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q24-9. Flow of traffic in Downtown area Very satisfied 9.3% 3.0% 8.0% 7.3% 7.4% 7.4% 7.1% Satisfied 36.1% 29.3% 42.0% 42.3% 37.7% 28.4% 36.3% Neutral 16.5% 35.4% 22.0% 23.6% 23.8% 24.2% 24.2% Dissatisfied 16.5% 16.2% 12.0% 17.9% 13.9% 17.9% 15.7% Very dissatisfied 21.6% 16.2% 16.0% 8.9% 17.2% 22.1% 16.7% Q24-10. Cleanliness of streets & other public areas Very satisfied 4.0% 6.5% 0.9% 3.9% 6.6% 10.3% 5.3% Satisfied 29.3% 32.7% 40.2% 44.5% 39.3% 23.7% 35.6% Neutral 33.3% 24.3% 32.7% 28.1% 32.8% 25.8% 29.5% Dissatisfied 18.2% 23.4% 19.6% 20.3% 18.0% 20.6% 20.0% Very dissatisfied 15.2% 13.1% 6.5% 3.1% 3.3% 19.6% 9.5% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 52
Q24. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q24-11. Condition of streets in your neighborhood Very satisfied 2.0% 3.7% 1.8% 5.4% 7.3% 8.2% 4.8% Satisfied 23.2% 22.4% 39.4% 36.4% 39.0% 23.7% 31.3% Neutral 24.2% 18.7% 22.0% 27.9% 26.8% 22.7% 23.9% Dissatisfied 33.3% 34.6% 21.1% 23.3% 18.7% 23.7% 25.5% Very dissatisfied 17.2% 20.6% 15.6% 7.0% 8.1% 21.6% 14.5% Q24-12. Condition of major City streets Very satisfied 3.0% 3.8% 3.7% 3.1% 6.7% 7.4% 4.6% Satisfied 29.0% 31.1% 33.6% 44.9% 37.8% 23.2% 33.9% Neutral 27.0% 26.4% 26.2% 19.7% 25.2% 22.1% 24.3% Dissatisfied 26.0% 29.2% 24.3% 26.0% 20.2% 30.5% 25.8% Very dissatisfied 15.0% 9.4% 12.1% 6.3% 10.1% 16.8% 11.3% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 53
Q25. Which THREE of the items listed in Question 24 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) N=686 District Total 1 2 3 4 5 6 Q25. Top choice Snow removal on major City streets 12.7% 11.8% 11.5% 15.3% 16.3% 13.9% 13.7% Condition of street signs & traffic signals 6.9% 10.0% 4.4% 9.2% 8.5% 5.9% 7.6% Adequacy of street lighting in your neighborhood 25.5% 27.3% 17.7% 26.0% 14.7% 19.8% 21.7% Quality of public transportation services 11.8% 9.1% 8.0% 13.0% 16.3% 5.0% 10.8% On-street bicycle infrastructure 10.8% 6.4% 7.1% 15.3% 10.9% 5.0% 9.5% Condition of catch basins in your neighborhood 7.8% 8.2% 8.8% 4.6% 3.9% 6.9% 6.6% Snow removal on neighborhood streets 31.4% 31.8% 31.0% 28.2% 28.7% 28.7% 29.9% Condition of sidewalks in your neighborhood 32.4% 27.3% 38.9% 30.5% 22.5% 30.7% 30.2% Flow of traffic in Downtown area 17.6% 13.6% 16.8% 15.3% 22.5% 19.8% 17.6% Cleanliness of streets & other public areas 21.6% 16.4% 31.0% 23.7% 20.9% 24.8% 23.0% Condition of streets in your neighborhood 35.3% 43.6% 31.9% 29.0% 28.7% 47.5% 35.4% Condition of major City streets 23.5% 25.5% 34.5% 35.1% 30.2% 35.6% 30.9% None chosen 16.7% 16.4% 15.0% 11.5% 17.8% 13.9% 15.2% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 54
Q26. Water Utility. Have you had a sewer backup in your home during the past year? (without "not provided") N=686 District Total 1 2 3 4 5 6 Q26. Have you had a sewer backup in your home during past year Yes 11.9% 15.7% 18.2% 15.4% 3.9% 22.8% 14.3% No 88.1% 84.3% 81.8% 84.6% 96.1% 77.2% 85.7% Q26a. Was the backup caused by problems in the City's system? (without "not provided") N=97 District Total 1 2 3 4 5 6 Q26a. Was the backup caused by problems in City's system Yes 66.7% 76.5% 50.0% 61.1% 100.0% 61.9% 63.2% No 33.3% 23.5% 50.0% 38.9% 0.0% 38.1% 36.8% Q26b. Was the problem resolved to your satisfaction? (without "not provided") N=97 District Total 1 2 3 4 5 6 Q26b. Was the problem resolved to your satisfaction Yes 72.7% 56.3% 44.4% 52.9% 0.0% 42.1% 51.2% No 27.3% 43.8% 55.6% 47.1% 100.0% 57.9% 48.8% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 55
Q27. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q27-1. Water pressure on a typical day Very satisfied 22.0% 19.2% 21.3% 25.0% 24.4% 17.5% 21.8% Satisfied 47.0% 52.9% 53.7% 55.5% 54.5% 55.7% 53.3% Neutral 15.0% 17.3% 14.8% 11.7% 12.2% 15.5% 14.2% Dissatisfied 13.0% 5.8% 7.4% 5.5% 6.5% 5.2% 7.1% Very dissatisfied 3.0% 4.8% 2.8% 2.3% 2.4% 6.2% 3.5% Q27-2. How easy your utility bill is to understand Very satisfied 16.5% 11.7% 23.6% 23.5% 16.4% 21.9% 19.0% Satisfied 53.6% 57.3% 49.1% 56.3% 57.4% 51.0% 54.3% Neutral 20.6% 18.4% 18.9% 16.0% 13.1% 21.9% 17.9% Dissatisfied 5.2% 9.7% 7.5% 0.0% 9.8% 2.1% 5.8% Very dissatisfied 4.1% 2.9% 0.9% 4.2% 3.3% 3.1% 3.1% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 56
Q27. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q27-3. Smell of your tap water Very satisfied 19.0% 8.7% 12.1% 17.5% 14.8% 18.9% 15.1% Satisfied 36.0% 41.3% 43.0% 46.8% 51.6% 42.1% 43.9% Neutral 23.0% 29.8% 28.0% 23.0% 22.1% 22.1% 24.6% Dissatisfied 14.0% 13.5% 14.0% 8.7% 8.2% 8.4% 11.0% Very dissatisfied 8.0% 6.7% 2.8% 4.0% 3.3% 8.4% 5.4% Q27-4. How easy it is to resolve billing problems Very satisfied 3.0% 9.9% 15.5% 12.0% 15.1% 18.5% 12.6% Satisfied 32.8% 37.0% 35.2% 32.0% 40.7% 39.5% 36.4% Neutral 46.3% 37.0% 32.4% 41.3% 33.7% 34.6% 37.3% Dissatisfied 4.5% 7.4% 9.9% 8.0% 7.0% 4.9% 6.9% Very dissatisfied 13.4% 8.6% 7.0% 6.7% 3.5% 2.5% 6.7% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 57
Q27. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q27-5. Taste of your tap water Very satisfied 13.3% 9.0% 6.7% 12.9% 10.2% 16.1% 11.3% Satisfied 31.6% 33.0% 35.2% 43.5% 46.6% 33.3% 37.8% Neutral 23.5% 25.0% 31.4% 16.1% 22.0% 26.9% 23.8% Dissatisfied 17.3% 25.0% 18.1% 21.0% 14.4% 16.1% 18.7% Very dissatisfied 14.3% 8.0% 8.6% 6.5% 6.8% 7.5% 8.5% Q27-6. How well City keeps you informed about water quality issues Very satisfied 11.5% 12.1% 7.5% 14.4% 7.3% 15.7% 11.4% Satisfied 29.9% 28.3% 29.0% 32.4% 41.8% 34.8% 32.9% Neutral 33.3% 30.3% 39.8% 28.8% 39.1% 32.6% 34.0% Dissatisfied 13.8% 20.2% 17.2% 17.1% 5.5% 7.9% 13.6% Very dissatisfied 11.5% 9.1% 6.5% 7.2% 6.4% 9.0% 8.1% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 58
Q27. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q27-7. What you are charged for utilities Very satisfied 5.4% 4.9% 7.5% 8.9% 4.9% 8.4% 6.7% Satisfied 26.1% 19.4% 31.1% 18.5% 29.5% 22.1% 24.5% Neutral 23.9% 33.0% 30.2% 32.3% 33.6% 23.2% 29.8% Dissatisfied 18.5% 25.2% 18.9% 31.5% 17.2% 21.1% 22.3% Very dissatisfied 26.1% 17.5% 12.3% 8.9% 14.8% 25.3% 16.8% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 59
Q28. Which TWO of the items listed in Question 27 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) N=686 District Total 1 2 3 4 5 6 Q28. Top choice Water pressure on a typical day 18.6% 12.7% 15.9% 12.2% 10.9% 14.9% 14.0% How easy your utility bill is to understand 2.9% 6.4% 4.4% 11.5% 8.5% 5.9% 6.9% Smell of your tap water 12.7% 14.5% 16.8% 13.7% 14.0% 5.9% 13.1% How easy it is to resolve billing problems 8.8% 10.0% 9.7% 6.1% 5.4% 4.0% 7.3% Taste of your tap water 34.3% 29.1% 34.5% 29.0% 27.9% 27.7% 30.3% How well City keeps you informed about water quality issues 17.6% 25.5% 22.1% 26.7% 20.9% 20.8% 22.4% What you are charged for utilities 36.3% 50.0% 34.5% 42.7% 44.2% 61.4% 44.6% None chosen 28.4% 20.0% 24.8% 23.7% 25.6% 23.8% 24.3% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 60
Q29. Venues, Parks, and Arts. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q29-1. Maintenance of City parks Very satisfied 19.4% 19.6% 14.9% 24.6% 19.1% 23.9% 20.3% Satisfied 43.0% 34.8% 58.4% 57.0% 59.1% 52.2% 51.3% Neutral 24.7% 30.4% 19.8% 13.2% 16.4% 18.5% 20.1% Dissatisfied 8.6% 13.0% 5.9% 4.4% 3.6% 3.3% 6.3% Very dissatisfied 4.3% 2.2% 1.0% 0.9% 1.8% 2.2% 2.0% Q29-2. Number of walking & biking trails Very satisfied 25.3% 14.0% 16.8% 23.9% 11.0% 17.6% 18.2% Satisfied 44.0% 36.0% 52.5% 47.0% 45.0% 49.4% 45.8% Neutral 19.8% 39.5% 14.9% 12.0% 21.1% 22.4% 20.9% Dissatisfied 7.7% 7.0% 12.9% 14.5% 17.4% 8.2% 11.7% Very dissatisfied 3.3% 3.5% 3.0% 2.6% 5.5% 2.4% 3.4% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 61
Q29. Venues, Parks, and Arts. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q29-3. Access to parks in your neighborhood Very satisfied 21.3% 14.9% 24.0% 25.0% 10.9% 15.7% 18.8% Satisfied 50.0% 40.4% 46.2% 53.3% 46.4% 53.9% 48.4% Neutral 20.2% 34.0% 17.3% 14.2% 25.5% 21.3% 21.8% Dissatisfied 4.3% 8.5% 7.7% 6.7% 12.7% 4.5% 7.5% Very dissatisfied 4.3% 2.1% 4.8% 0.8% 4.5% 4.5% 3.4% Q29-4. Ease of registering for recreation programs such as classes, trips, & special events Very satisfied 8.3% 10.2% 13.2% 19.1% 11.1% 15.2% 12.9% Satisfied 31.7% 25.4% 26.5% 39.7% 33.3% 28.8% 31.1% Neutral 46.7% 54.2% 47.1% 32.4% 46.9% 45.5% 45.3% Dissatisfied 10.0% 6.8% 10.3% 7.4% 7.4% 10.6% 8.7% Very dissatisfied 3.3% 3.4% 2.9% 1.5% 1.2% 0.0% 2.0% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 62
Q29. Venues, Parks, and Arts. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q29-5. Fees charged for recreation programs Very satisfied 8.5% 8.3% 11.6% 11.9% 13.0% 12.1% 11.1% Satisfied 23.7% 21.7% 34.8% 41.8% 32.5% 27.3% 30.7% Neutral 47.5% 43.3% 39.1% 32.8% 46.8% 45.5% 42.5% Dissatisfied 10.2% 20.0% 8.7% 7.5% 6.5% 12.1% 10.6% Very dissatisfied 10.2% 6.7% 5.8% 6.0% 1.3% 3.0% 5.3% Q29-6. Availability of recreation programming in your neighborhood Very satisfied 6.1% 7.8% 13.0% 10.3% 11.3% 11.6% 10.1% Satisfied 15.2% 18.8% 23.4% 38.5% 22.5% 23.2% 24.0% Neutral 48.5% 34.4% 35.1% 32.1% 46.3% 43.5% 39.9% Dissatisfied 24.2% 29.7% 19.5% 15.4% 15.0% 13.0% 19.1% Very dissatisfied 6.1% 9.4% 9.1% 3.8% 5.0% 8.7% 6.9% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 63
Q29. Venues, Parks, and Arts. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=686 District Total 1 2 3 4 5 6 Q29-7. Condition of restrooms in public parks Very satisfied 6.9% 9.4% 1.4% 8.8% 7.5% 7.1% 6.8% Satisfied 6.9% 7.8% 18.1% 27.9% 17.5% 8.6% 14.8% Neutral 43.1% 37.5% 45.8% 35.3% 48.8% 45.7% 43.0% Dissatisfied 27.6% 26.6% 26.4% 16.2% 20.0% 21.4% 22.8% Very dissatisfied 15.5% 18.8% 8.3% 11.8% 6.3% 17.1% 12.6% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 64
Q30. Which TWO of the items listed in Question 29 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) N=686 District Total 1 2 3 4 5 6 Q30. Top choice Maintenance of City parks 28.4% 30.9% 26.5% 27.5% 25.6% 17.8% 26.2% Number of walking & biking trails 12.7% 7.3% 19.5% 32.1% 24.0% 11.9% 18.7% Access to parks in your neighborhood 6.9% 16.4% 9.7% 13.7% 17.1% 7.9% 12.2% Ease of registering for recreation programs such as classes, trips, & special events 7.8% 9.1% 5.3% 3.8% 4.7% 7.9% 6.3% Fees charged for recreation programs 6.9% 15.5% 11.5% 8.4% 10.9% 10.9% 10.6% Availability of recreation programming in your neighborhood 23.5% 23.6% 22.1% 16.0% 14.0% 15.8% 19.0% Condition of restrooms in public parks 34.3% 26.4% 25.7% 17.6% 23.3% 36.6% 26.7% None chosen 36.3% 31.8% 35.4% 36.6% 34.9% 40.6% 35.9% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 65
Q31. In the past year, have you visited a City recreation facility or park? (without "not provided") N=686 District Total 1 2 3 4 5 6 Q31. Have you visited a City recreation facility or park in past year Yes 72.0% 63.0% 79.8% 77.2% 74.0% 63.0% 71.8% No 28.0% 37.0% 20.2% 22.8% 26.0% 37.0% 28.2% 2020 City of South Bend Community Survey: Cross-Tabular Data by Council DistrictETC Institute (2020)Page 66