HomeMy WebLinkAboutCity-of-South-Bend-Community-Survey-By-Council-District-2018
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Submitted to the City of South Bend
By:
ETC Institute
725 W. Frontier Lane,
Olathe, Kansas
66061
June 2018
City of South Bend
Community Survey
Cross-Tabular Data
2018
Contents
Cross-Tabular Data by District....................................................... 1
Q1. Perception of the City. Please rate your level of agreement with each of the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." (without "don't know") N=721DistrictTotal 1 2 3 4 5 6Q1-1. All residents are empowered with education, mobility, & technology Strongly agree 4.8% 7.7% 4.2% 8.5% 5.3% 8.7% 6.4% Agree 16.3% 16.5% 27.7% 12.7% 30.5% 19.6% 21.3% Neutral 30.8% 24.2% 31.1% 27.1% 28.5% 23.9% 27.9% Disagree 29.8% 37.4% 23.5% 43.2% 26.5% 34.8% 32.0% Strongly disagree 18.3% 14.3% 13.4% 8.5% 9.3% 13.0% 12.4% Q1-2. South Bend has a robust & well-planned infrastructure Strongly agree 3.8% 4.7% 2.6% 4.4% 1.9% 3.2% 3.3% Agree 23.6% 16.3% 32.2% 23.7% 25.5% 24.7% 24.7% Neutral 35.8% 38.4% 32.2% 39.5% 32.5% 32.3% 34.9% Disagree 29.2% 29.1% 23.5% 25.4% 28.7% 29.0% 27.4% Strongly disagree 7.5% 11.6% 9.6% 7.0% 11.5% 10.8% 9.7% 2018 City of South Bend Community Survey Cross-Tabular DataPage 1
Q1. Perception of the City. Please rate your level of agreement with each of the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." (without "don't know") N=721 District Total 1 2 3 4 5 6 Q1-3. South Bend is a safe community for everyone Strongly agree 0.0% 2.1% 0.8% 2.5% 3.2% 3.1% 2.0% Agree 11.6% 11.6% 11.5% 10.8% 7.0% 13.3% 10.7% Neutral 23.2% 23.2% 24.6% 21.7% 24.8% 19.4% 23.0% Disagree 36.6% 35.8% 39.3% 48.3% 41.4% 44.9% 41.2% Strongly disagree 28.6% 27.4% 23.8% 16.7% 23.6% 19.4% 23.2% Q1-4. South Bend has a strong, inclusive economy Strongly agree 1.9% 5.4% 1.7% 1.8% 3.3% 4.2% 3.0% Agree 26.0% 15.2% 32.2% 24.8% 26.3% 29.2% 25.9% Neutral 36.5% 38.0% 39.1% 39.8% 38.8% 34.4% 37.9% Disagree 28.8% 26.1% 17.4% 28.3% 22.4% 22.9% 24.1% Strongly disagree 6.7% 15.2% 9.6% 5.3% 9.2% 9.4% 9.1% 2018 City of South Bend Community Survey Cross-Tabular DataPage 2
Q1. Perception of the City. Please rate your level of agreement with each of the following statements using a scale of 1 to 5, where 5 means "Strongly Agree" and 1 means "Strongly Disagree." (without "don't know") N=721 District Total 1 2 3 4 5 6 Q1-5. South Bend has thriving public spaces & culture Strongly agree 9.2% 7.5% 10.0% 8.5% 10.8% 3.2% 8.5% Agree 41.3% 39.8% 45.0% 52.1% 43.9% 35.8% 43.4% Neutral 33.9% 34.4% 33.3% 24.8% 24.2% 30.5% 29.7% Disagree 10.1% 8.6% 5.8% 13.7% 17.2% 25.3% 13.5% Strongly disagree 5.5% 9.7% 5.8% 0.9% 3.8% 5.3% 4.9% Q1-6. South Bend has vibrant, welcoming neighborhoods Strongly agree 3.6% 4.2% 4.1% 5.0% 8.2% 2.0% 4.8% Agree 22.5% 22.1% 32.8% 28.9% 23.4% 18.4% 25.0% Neutral 37.8% 23.2% 37.7% 38.8% 32.3% 30.6% 33.8% Disagree 27.0% 28.4% 13.9% 19.8% 27.8% 31.6% 24.5% Strongly disagree 9.0% 22.1% 11.5% 7.4% 8.2% 17.3% 11.9% 2018 City of South Bend Community Survey Cross-Tabular DataPage 3
Q2. City Leadership. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q2-1. Overall value you receive for your tax & fees Very satisfied 3.7% 4.2% 4.2% 4.4% 4.5% 5.1% 4.3% Satisfied 32.4% 23.2% 32.5% 28.9% 32.1% 20.4% 28.8% Neutral 30.6% 29.5% 34.2% 28.9% 30.1% 24.5% 29.8% Dissatisfied 22.2% 27.4% 20.0% 31.6% 22.4% 33.7% 25.8% Very dissatisfied 11.1% 15.8% 9.2% 6.1% 10.9% 16.3% 11.3% Q2-2. Overall quality of local government services Very satisfied 5.6% 3.2% 5.0% 5.3% 4.5% 4.0% 4.6% Satisfied 34.3% 25.5% 45.0% 39.5% 36.8% 31.3% 35.9% Neutral 39.8% 34.0% 33.3% 36.0% 33.5% 34.3% 35.1% Dissatisfied 13.9% 22.3% 10.0% 16.7% 19.4% 19.2% 16.8% Very dissatisfied 6.5% 14.9% 6.7% 2.6% 5.8% 11.1% 7.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 4
Q2. City Leadership. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q2-3. Overall quality of life in your community Very satisfied 11.6% 3.1% 9.1% 7.6% 10.3% 7.2% 8.4% Satisfied 40.2% 26.0% 41.3% 53.8% 50.0% 28.9% 41.4% Neutral 30.4% 30.2% 34.7% 25.2% 26.3% 27.8% 29.0% Dissatisfied 13.4% 25.0% 9.9% 12.6% 9.6% 32.0% 16.0% Very dissatisfied 4.5% 15.6% 5.0% 0.8% 3.8% 4.1% 5.3% Q2-4. Leadership of elected officials Very satisfied 12.3% 4.3% 13.7% 11.6% 10.6% 8.2% 10.4% Satisfied 32.1% 23.9% 35.9% 41.1% 31.8% 26.5% 32.2% Neutral 35.8% 35.9% 31.6% 26.8% 29.1% 32.7% 31.7% Dissatisfied 11.3% 21.7% 13.7% 12.5% 18.5% 20.4% 16.3% Very dissatisfied 8.5% 14.1% 5.1% 8.0% 9.9% 12.2% 9.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 5
Q2. City Leadership. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q2-5. Level of public involvement in local decision-making & planning Very satisfied 4.9% 1.1% 3.7% 5.6% 6.0% 4.3% 4.4% Satisfied 23.5% 18.9% 27.8% 26.2% 23.8% 27.7% 24.7% Neutral 38.2% 40.0% 45.4% 37.4% 42.4% 27.7% 39.0% Dissatisfied 24.5% 25.6% 14.8% 20.6% 17.2% 25.5% 20.9% Very dissatisfied 8.8% 14.4% 8.3% 10.3% 10.6% 14.9% 11.0% Q2-6. Communication of opportunities for public involvement in City decision-making & planning Very satisfied 4.8% 1.1% 3.7% 2.7% 7.2% 6.3% 4.5% Satisfied 22.9% 23.6% 36.7% 35.5% 29.4% 27.4% 29.5% Neutral 37.1% 32.6% 34.9% 31.8% 37.9% 23.2% 33.4% Dissatisfied 21.9% 28.1% 18.3% 21.8% 15.0% 32.6% 22.1% Very dissatisfied 13.3% 14.6% 6.4% 8.2% 10.5% 10.5% 10.4% 2018 City of South Bend Community Survey Cross-Tabular DataPage 6
Q3. Have you met the current Mayor of South Bend? N=721 District Total 1 2 3 4 5 6 Q3. Have you met current Mayor of South Bend Yes 49.1% 44.0% 29.0% 44.7% 36.5% 40.6% 40.2% No 50.9% 56.0% 71.0% 55.3% 63.5% 59.4% 59.8% Q4. Have you met your current City Council member? N=721 District Total 1 2 3 4 5 6 Q4. Have you met your current City Council member Yes 21.9% 29.0% 9.7% 13.0% 19.5% 26.7% 19.4% No 78.1% 71.0% 90.3% 87.0% 80.5% 73.3% 80.6% 2018 City of South Bend Community Survey Cross-Tabular DataPage 7
Q5. Overall Ratings of South Bend. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q5-1. As a place to live Very satisfied 8.9% 7.2% 14.5% 14.9% 11.9% 9.1% 11.4% Satisfied 44.6% 38.1% 48.4% 56.2% 49.7% 42.4% 47.2% Neutral 35.7% 37.1% 26.6% 14.0% 22.6% 24.2% 26.1% Dissatisfied 5.4% 8.2% 8.1% 13.2% 10.7% 19.2% 10.7% Very dissatisfied 5.4% 9.3% 2.4% 1.7% 5.0% 5.1% 4.6% Q5-2. As a place to raise children Very satisfied 3.9% 7.4% 17.5% 14.3% 11.0% 7.2% 10.6% Satisfied 30.4% 27.7% 33.3% 36.6% 38.1% 38.1% 34.4% Neutral 32.4% 31.9% 26.7% 27.7% 24.5% 23.7% 27.5% Dissatisfied 25.5% 19.1% 17.5% 17.9% 18.1% 17.5% 19.1% Very dissatisfied 7.8% 13.8% 5.0% 3.6% 8.4% 13.4% 8.4% 2018 City of South Bend Community Survey Cross-Tabular DataPage 8
Q5. Overall Ratings of South Bend. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q5-3. As a place to work Very satisfied 8.0% 7.5% 15.1% 9.4% 9.6% 11.1% 10.2% Satisfied 40.7% 34.4% 48.7% 54.7% 42.3% 42.4% 44.2% Neutral 33.6% 30.1% 22.7% 25.6% 33.3% 27.3% 29.0% Dissatisfied 13.3% 19.4% 10.1% 8.5% 12.2% 12.1% 12.3% Very dissatisfied 4.4% 8.6% 3.4% 1.7% 2.6% 7.1% 4.3% Q5-4. As a place to retire Very satisfied 5.8% 6.5% 7.5% 7.2% 6.1% 7.2% 6.7% Satisfied 22.1% 24.7% 29.2% 36.0% 32.4% 24.7% 28.7% Neutral 37.5% 36.6% 24.2% 24.3% 30.4% 32.0% 30.5% Dissatisfied 21.2% 16.1% 25.0% 24.3% 17.6% 21.6% 21.0% Very dissatisfied 13.5% 16.1% 14.2% 8.1% 13.5% 14.4% 13.2% 2018 City of South Bend Community Survey Cross-Tabular DataPage 9
Q5. Overall Ratings of South Bend. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q5-5. As a place to visit Very satisfied 9.2% 7.2% 10.7% 9.3% 7.1% 9.3% 8.8% Satisfied 36.7% 28.9% 38.5% 40.7% 37.0% 36.1% 36.6% Neutral 34.9% 40.2% 35.2% 28.8% 32.5% 27.8% 33.1% Dissatisfied 13.8% 16.5% 10.7% 17.8% 16.9% 14.4% 15.1% Very dissatisfied 5.5% 7.2% 4.9% 3.4% 6.5% 12.4% 6.5% Q5-6. As a community that is moving in right direction Very satisfied 12.8% 9.5% 17.4% 17.9% 10.8% 12.0% 13.4% Satisfied 38.5% 25.3% 40.5% 38.5% 36.9% 33.0% 35.9% Neutral 35.8% 30.5% 27.3% 29.9% 25.5% 30.0% 29.5% Dissatisfied 8.3% 22.1% 10.7% 9.4% 17.8% 16.0% 14.0% Very dissatisfied 4.6% 12.6% 4.1% 4.3% 8.9% 9.0% 7.2% 2018 City of South Bend Community Survey Cross-Tabular DataPage 10
Q6. On a scale of 1 to 10, where 1 means "Hostile" and 10 means "Love," how do you feel about South Bend? (without "not provided") N=721 District Total 1 2 3 4 5 6 Q6. How do you feel about South Bend Love 5.4% 9.4% 4.2% 6.1% 3.1% 8.4% 5.8% 9 10.9% 5.9% 10.5% 6.1% 4.7% 9.6% 7.7% 8 22.8% 15.3% 18.9% 12.2% 21.7% 14.5% 17.9% 7 14.1% 20.0% 16.8% 28.6% 22.5% 15.7% 19.9% 6 16.3% 11.8% 20.0% 16.3% 14.7% 14.5% 15.6% 5 16.3% 17.6% 16.8% 20.4% 15.5% 22.9% 18.0% 4 6.5% 3.5% 6.3% 6.1% 6.2% 3.6% 5.5% 3 3.3% 4.7% 3.2% 2.0% 4.7% 4.8% 3.8% 2 2.2% 1.2% 0.0% 1.0% 5.4% 3.6% 2.4% Hostile 2.2% 10.6% 3.2% 1.0% 1.6% 2.4% 3.3% 2018 City of South Bend Community Survey Cross-Tabular DataPage 11
Q7. Customer Service and Communication. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q7-1. Availability of information about local government services & activities Very satisfied 6.4% 6.8% 8.6% 10.5% 11.1% 6.2% 8.6% Satisfied 34.5% 31.8% 43.1% 52.6% 45.8% 29.9% 40.6% Neutral 40.0% 27.3% 33.6% 28.1% 27.5% 43.3% 32.9% Dissatisfied 13.6% 25.0% 9.5% 7.0% 13.7% 17.5% 13.9% Very dissatisfied 5.5% 9.1% 5.2% 1.8% 2.0% 3.1% 4.1% Q7-2. Hours that customer service is available Very satisfied 4.0% 5.7% 11.4% 10.3% 8.2% 6.2% 7.8% Satisfied 41.6% 27.3% 36.2% 47.7% 47.6% 34.0% 40.0% Neutral 36.6% 40.9% 37.1% 30.8% 29.9% 32.0% 34.1% Dissatisfied 11.9% 18.2% 9.5% 10.3% 11.6% 23.7% 13.8% Very dissatisfied 5.9% 8.0% 5.7% 0.9% 2.7% 4.1% 4.3% 2018 City of South Bend Community Survey Cross-Tabular DataPage 12
Q7. Customer Service and Communication. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q7-3. Quality of social media outlets (e.g. Facebook, Twitter) Very satisfied 8.0% 11.9% 11.3% 7.1% 8.5% 8.0% 9.1% Satisfied 33.3% 25.4% 26.8% 43.5% 39.0% 29.9% 33.5% Neutral 41.4% 41.8% 50.5% 44.7% 45.8% 50.6% 46.0% Dissatisfied 12.6% 9.0% 7.2% 4.7% 5.1% 8.0% 7.6% Very dissatisfied 4.6% 11.9% 4.1% 0.0% 1.7% 3.4% 3.9% 2018 City of South Bend Community Survey Cross-Tabular DataPage 13
Q8. Which of the following are your PRIMARY SOURCES of information about City issues, services, and events? N=721 District Total 1 2 3 4 5 6 Q8. What are your primary sources of information about City issues, services, & events City website 32.5% 29.0% 32.3% 40.7% 37.7% 24.8% 33.4% Social media 43.9% 40.0% 48.4% 43.1% 39.6% 48.5% 43.7% Public meetings 17.5% 15.0% 4.8% 8.9% 5.0% 12.9% 10.1% Local news 79.8% 81.0% 81.5% 78.0% 87.4% 87.1% 82.7% Contacting City directly 21.1% 17.0% 16.9% 16.3% 19.5% 21.8% 18.7% Other 14.0% 15.0% 18.5% 14.6% 17.0% 9.9% 15.1% 2018 City of South Bend Community Survey Cross-Tabular DataPage 14
Q9. Which TWO of the information sources listed in Question 8 do you MOST PREFER to learn about City issues, services, and events? (top 2) N=721 District Total 1 2 3 4 5 6 Q9. Top choice City website 30.7% 27.0% 23.4% 35.0% 35.8% 16.8% 28.8% Social media 34.2% 25.0% 39.5% 35.0% 35.2% 43.6% 35.5% Public meetings 11.4% 16.0% 5.6% 8.9% 5.7% 8.9% 9.0% Local news 57.9% 64.0% 62.1% 61.0% 64.2% 69.3% 63.0% Contacting City directly 14.0% 11.0% 8.1% 11.4% 10.1% 12.9% 11.1% Other 7.9% 8.0% 8.1% 9.8% 12.6% 6.9% 9.2% None chosen 19.3% 18.0% 23.4% 14.6% 14.5% 16.8% 17.6% 2018 City of South Bend Community Survey Cross-Tabular DataPage 15
Q10. Have you or other members of your household used the City of South Bend's website in the last year? N=721 District Total 1 2 3 4 5 6 Q10. Have you used City website in last year Yes 50.0% 40.0% 51.6% 61.8% 64.2% 43.6% 53.1% No 50.0% 60.0% 48.4% 38.2% 35.8% 56.4% 46.9% Q10a. How did you access the City's website? N=383 District Total 1 2 3 4 5 6 Q10a. How did you access City's website Computer 78.9% 77.5% 73.4% 84.2% 79.4% 77.3% 78.9% Phone 50.9% 52.5% 32.8% 40.8% 35.3% 40.9% 40.7% Tablet 22.8% 17.5% 12.5% 18.4% 16.7% 9.1% 16.4% Q10b. How would you rate the overall usefulness of the City's website? (without "don't know") N=383 District Total 1 2 3 4 5 6 Q10b. How would you rate overall usefulness of City's website Excellent 11.5% 7.9% 12.9% 6.7% 7.8% 7.0% 8.9% Good 44.2% 60.5% 48.4% 57.3% 51.0% 51.2% 51.9% Fair 36.5% 26.3% 30.6% 32.0% 35.3% 32.6% 32.8% Poor 7.7% 5.3% 8.1% 4.0% 5.9% 9.3% 6.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 16
Q11. Which of the following digital devices do you have access to in your home? N=721 District Total 1 2 3 4 5 6 Q11. What digital devices do you have access to in your home Desktop computer 48.2% 33.0% 42.7% 49.6% 44.0% 33.7% 42.4% Laptop 66.7% 47.0% 64.5% 74.8% 65.4% 52.5% 62.7% Tablet 53.5% 41.0% 50.8% 55.3% 62.3% 43.6% 52.1% Smartphone 78.9% 69.0% 77.4% 80.5% 83.6% 74.3% 77.9% None 4.4% 12.0% 5.6% 5.7% 3.8% 9.9% 6.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 17
Q12. Have you called or visited the City with a question, problem, or complaint during the past year? N=721 District Total 1 2 3 4 5 6 Q12. Have you called or visited City with a question, problem, or complaint during past year Yes 64.0% 55.0% 55.6% 51.2% 58.5% 46.5% 55.5% No 36.0% 45.0% 44.4% 48.8% 41.5% 53.5% 44.5% Q12a. How did you contact the City? (without "not provided") N=400 District Total 1 2 3 4 5 6 Q12a. How did you contact City Phone 76.7% 85.5% 87.0% 79.4% 92.2% 89.4% 85.1% Email 8.2% 5.5% 8.7% 11.1% 4.4% 6.4% 7.3% Social media 1.4% 0.0% 0.0% 0.0% 0.0% 0.0% 0.3% In person 13.7% 9.1% 4.3% 9.5% 3.3% 4.3% 7.3% 2018 City of South Bend Community Survey Cross-Tabular DataPage 18
Q12b. Did you contact 311? (without "not provided") N=400 District Total 1 2 3 4 5 6 Q12b. Did you contact 311 Yes 70.8% 76.4% 80.6% 84.1% 81.7% 82.6% 79.3% No 29.2% 23.6% 19.4% 15.9% 18.3% 17.4% 20.7% Q12c. How easy was it to address your issue? (without "not provided") N=400 District Total 1 2 3 4 5 6 Q12c. How easy was it to address your issue Very easy 32.9% 34.5% 40.6% 36.5% 49.5% 32.6% 38.8% Somewhat easy 28.8% 21.8% 31.9% 34.9% 28.0% 26.1% 28.8% Neutral 17.8% 18.2% 13.0% 15.9% 6.5% 17.4% 14.0% Difficult 13.7% 12.7% 4.3% 6.3% 10.8% 13.0% 10.0% Very difficult 6.8% 12.7% 10.1% 6.3% 5.4% 10.9% 8.3% 2018 City of South Bend Community Survey Cross-Tabular DataPage 19
Q12e. For each of the following several factors that may influence your perception of the quality of customer service you receive from City employees, please rate how often the employees you have contacted during the past year have displayed the behavior described using a scale of 1 to 5, where 5 means "Always" and 1 means "Never." (without "don't know") N=400 District Total 1 2 3 4 5 6 Q12e-1. They were courteous & polite Always 40.8% 43.4% 35.3% 45.9% 36.3% 32.6% 39.0% Usually 38.0% 24.5% 47.1% 44.3% 44.0% 45.7% 41.0% Sometimes 16.9% 28.3% 13.2% 9.8% 14.3% 17.4% 16.2% Seldom 4.2% 1.9% 2.9% 0.0% 5.5% 2.2% 3.1% Never 0.0% 1.9% 1.5% 0.0% 0.0% 2.2% 0.8% Q12e-2. They gave accurate answers to your questions Always 36.2% 36.5% 30.9% 47.5% 34.1% 40.9% 37.1% Usually 34.8% 30.8% 41.2% 31.1% 37.4% 20.5% 33.8% Sometimes 21.7% 21.2% 20.6% 19.7% 18.7% 18.2% 20.0% Seldom 5.8% 5.8% 4.4% 1.6% 6.6% 18.2% 6.5% Never 1.4% 5.8% 2.9% 0.0% 3.3% 2.3% 2.6% 2018 City of South Bend Community Survey Cross-Tabular DataPage 20
Q12e. For each of the following several factors that may influence your perception of the quality of customer service you receive from City employees, please rate how often the employees you have contacted during the past year have displayed the behavior described using a scale of 1 to 5, where 5 means "Always" and 1 means "Never." (without "don't know") N=400 District Total 1 2 3 4 5 6 Q12e-3. They did what they said they would do in a timely manner Always 31.3% 32.7% 29.5% 47.5% 30.7% 34.1% 34.0% Usually 28.4% 24.5% 27.9% 28.8% 30.7% 25.0% 28.0% Sometimes 23.9% 24.5% 29.5% 20.3% 19.3% 13.6% 22.0% Seldom 9.0% 8.2% 4.9% 3.4% 11.4% 18.2% 9.0% Never 7.5% 10.2% 8.2% 0.0% 8.0% 9.1% 7.1% Q12e-4. They helped you resolve the issue to your satisfaction Always 28.4% 32.1% 26.9% 38.3% 31.9% 24.4% 30.5% Usually 31.3% 15.1% 38.8% 35.0% 26.4% 24.4% 29.0% Sometimes 17.9% 28.3% 19.4% 18.3% 20.9% 20.0% 20.6% Seldom 9.0% 11.3% 3.0% 5.0% 11.0% 15.6% 8.9% Never 13.4% 13.2% 11.9% 3.3% 9.9% 15.6% 11.0% 2018 City of South Bend Community Survey Cross-Tabular DataPage 21
Q13. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q13-1. Overall enforcement of local codes & ordinances Very satisfied 1.0% 6.5% 4.3% 3.6% 2.8% 1.1% 3.2% Satisfied 30.6% 26.1% 39.1% 43.6% 37.1% 28.7% 34.8% Neutral 33.7% 31.5% 24.3% 30.0% 30.8% 33.0% 30.4% Dissatisfied 19.4% 15.2% 21.7% 15.5% 23.1% 30.9% 21.0% Very dissatisfied 15.3% 20.7% 10.4% 7.3% 6.3% 6.4% 10.6% Q13-2. How well City is planning growth Very satisfied 13.6% 10.0% 11.8% 11.0% 12.0% 10.8% 11.6% Satisfied 36.9% 30.0% 42.7% 42.2% 37.3% 39.8% 38.3% Neutral 30.1% 35.6% 33.6% 36.7% 26.7% 31.2% 31.9% Dissatisfied 15.5% 14.4% 5.5% 8.3% 19.3% 15.1% 13.3% Very dissatisfied 3.9% 10.0% 6.4% 1.8% 4.7% 3.2% 4.9% 2018 City of South Bend Community Survey Cross-Tabular DataPage 22
Q13. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q13-3. Overall quality of local police protection Very satisfied 7.5% 9.8% 11.1% 11.1% 12.7% 11.1% 10.7% Satisfied 38.7% 39.1% 42.7% 50.4% 49.3% 50.5% 45.5% Neutral 32.1% 25.0% 28.2% 23.9% 21.3% 24.2% 25.6% Dissatisfied 15.1% 15.2% 12.8% 10.3% 12.0% 11.1% 12.6% Very dissatisfied 6.6% 10.9% 5.1% 4.3% 4.7% 3.0% 5.6% Q13-4. Overall quality of fire services Very satisfied 25.8% 29.1% 28.3% 24.8% 28.1% 23.2% 26.6% Satisfied 59.1% 47.7% 50.4% 61.9% 54.1% 62.6% 55.9% Neutral 14.0% 20.9% 19.5% 11.4% 17.8% 12.1% 16.0% Dissatisfied 1.1% 2.3% 0.9% 1.9% 0.0% 2.0% 1.2% Very dissatisfied 0.0% 0.0% 0.9% 0.0% 0.0% 0.0% 0.2% 2018 City of South Bend Community Survey Cross-Tabular DataPage 23
Q13. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q13-5. Overall quality of ambulance/emergency medical services Very satisfied 23.3% 33.3% 26.9% 17.7% 28.2% 21.9% 25.3% Satisfied 58.1% 46.4% 47.2% 62.5% 48.9% 58.3% 53.2% Neutral 16.3% 17.9% 23.1% 18.8% 19.8% 16.7% 19.0% Dissatisfied 2.3% 2.4% 0.9% 0.0% 2.3% 3.1% 1.8% Very dissatisfied 0.0% 0.0% 1.9% 1.0% 0.8% 0.0% 0.7% Q13-6. Overall quality of trash collection services Very satisfied 14.7% 13.5% 20.0% 21.2% 21.3% 14.3% 18.0% Satisfied 47.7% 52.1% 42.5% 54.2% 47.1% 53.1% 49.1% Neutral 15.6% 15.6% 14.2% 17.8% 16.1% 14.3% 15.7% Dissatisfied 12.8% 11.5% 14.2% 5.9% 11.6% 11.2% 11.2% Very dissatisfied 9.2% 7.3% 9.2% 0.8% 3.9% 7.1% 6.0% 2018 City of South Bend Community Survey Cross-Tabular DataPage 24
Q13. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q13-7. Overall maintenance of City streets, sidewalks, & infrastructure Very satisfied 2.7% 5.3% 4.2% 2.6% 3.9% 4.0% 3.7% Satisfied 21.4% 14.7% 16.0% 20.5% 9.1% 12.0% 15.4% Neutral 12.5% 10.5% 16.8% 19.7% 18.2% 16.0% 15.9% Dissatisfied 31.3% 32.6% 31.9% 28.2% 40.3% 32.0% 33.1% Very dissatisfied 32.1% 36.8% 31.1% 29.1% 28.6% 36.0% 31.9% Q13-8. The process for getting a permit (for buildings, signs, fences, etc.) Very satisfied 4.8% 11.3% 5.8% 9.8% 5.7% 4.7% 7.0% Satisfied 40.5% 28.3% 23.2% 32.8% 24.3% 32.8% 29.5% Neutral 35.7% 39.6% 60.9% 45.9% 57.1% 48.4% 49.3% Dissatisfied 9.5% 15.1% 4.3% 8.2% 7.1% 12.5% 9.2% Very dissatisfied 9.5% 5.7% 5.8% 3.3% 5.7% 1.6% 5.0% 2018 City of South Bend Community Survey Cross-Tabular DataPage 25
Q13. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q13-9. Overall quality of water utility services Very satisfied 10.8% 16.3% 12.0% 9.5% 15.6% 6.5% 12.0% Satisfied 43.1% 38.0% 44.4% 56.9% 46.8% 46.7% 46.4% Neutral 24.5% 28.3% 28.2% 23.3% 29.2% 29.3% 27.2% Dissatisfied 13.7% 7.6% 11.1% 8.6% 5.2% 9.8% 9.1% Very dissatisfied 7.8% 9.8% 4.3% 1.7% 3.2% 7.6% 5.3% Q13-10. Overall quality of City's waste water system Very satisfied 6.1% 17.6% 11.6% 8.3% 12.3% 6.6% 10.5% Satisfied 47.5% 37.6% 41.1% 52.8% 49.3% 46.2% 46.2% Neutral 29.3% 27.1% 33.9% 23.1% 31.5% 29.7% 29.3% Dissatisfied 8.1% 7.1% 8.9% 9.3% 3.4% 11.0% 7.6% Very dissatisfied 9.1% 10.6% 4.5% 6.5% 3.4% 6.6% 6.4% 2018 City of South Bend Community Survey Cross-Tabular DataPage 26
Q13. Major Categories of City Services. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q13-11. Overall quality of parks & recreation programs & facilities Very satisfied 14.0% 12.6% 18.1% 11.3% 13.2% 12.4% 13.7% Satisfied 44.0% 50.6% 48.3% 57.4% 47.7% 50.5% 49.7% Neutral 32.0% 25.3% 18.1% 22.6% 26.5% 27.8% 25.2% Dissatisfied 7.0% 5.7% 11.2% 5.2% 9.3% 9.3% 8.1% Very dissatisfied 3.0% 5.7% 4.3% 3.5% 3.3% 0.0% 3.3% 2018 City of South Bend Community Survey Cross-Tabular DataPage 27
Q14. Which THREE of the items listed in Question 13 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) N=721 District Total 1 2 3 4 5 6 Q14. Top choice Overall enforcement of local codes & ordinances 32.5% 31.0% 28.2% 20.3% 23.9% 31.7% 27.5% How well City is planning growth 36.8% 29.0% 29.0% 35.0% 46.5% 29.7% 35.2% Overall quality of local police protection 46.5% 46.0% 42.7% 38.2% 42.8% 35.6% 42.0% Overall quality of fire services 4.4% 4.0% 7.3% 4.1% 4.4% 3.0% 4.6% Overall quality of ambulance/emergency medical services 3.5% 2.0% 2.4% 4.1% 1.9% 3.0% 2.8% Overall quality of trash collection services 9.6% 11.0% 12.9% 8.1% 8.2% 12.9% 10.3% Overall maintenance of City streets, sidewalks, & infrastructure 64.0% 56.0% 71.8% 69.9% 73.6% 72.3% 68.5% The process for getting a permit (for buildings, signs, fences, etc.) 0.9% 4.0% 1.6% 0.8% 2.5% 5.9% 2.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 28
Q14. Which THREE of the items listed in Question 13 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) N=721 District Total 1 2 3 4 5 6 Q14. Top choice (Cont.) Overall quality of water utility services 14.0% 11.0% 12.1% 17.9% 11.3% 17.8% 13.9% Overall quality of City's waste water system 12.3% 10.0% 8.9% 15.4% 10.1% 12.9% 11.5% Overall quality of parks & recreation programs & facilities 27.2% 21.0% 21.8% 28.5% 27.0% 19.8% 24.5% None chosen 9.6% 18.0% 12.9% 11.4% 8.8% 10.9% 11.7% 2018 City of South Bend Community Survey Cross-Tabular DataPage 29
Q15. Community Investment. Please rate the City of South Bend with regard to each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") N=721 District Total 1 2 3 4 5 6 Q15-1. Overall quality of new development in City Very satisfied 17.5% 13.2% 14.5% 14.8% 12.6% 6.1% 13.2% Satisfied 38.8% 29.7% 47.9% 44.3% 44.4% 43.9% 42.1% Neutral 28.2% 36.3% 29.1% 33.9% 24.5% 30.6% 29.9% Dissatisfied 12.6% 13.2% 6.0% 6.1% 14.6% 13.3% 11.0% Very dissatisfied 2.9% 7.7% 2.6% 0.9% 4.0% 6.1% 3.9% Q15-2. Overall quality of redevelopment in City Very satisfied 13.5% 10.0% 14.7% 12.2% 8.4% 8.2% 11.1% Satisfied 40.4% 27.8% 44.0% 42.6% 38.1% 38.8% 38.9% Neutral 28.8% 36.7% 29.3% 36.5% 28.4% 30.6% 31.4% Dissatisfied 10.6% 16.7% 8.6% 7.0% 20.0% 14.3% 13.1% Very dissatisfied 6.7% 8.9% 3.4% 1.7% 5.2% 8.2% 5.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 30
Q15. Community Investment. Please rate the City of South Bend with regard to each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") N=721 District Total 1 2 3 4 5 6 Q15-3. Quality of Downtown revitalization Very satisfied 14.0% 14.3% 19.7% 24.3% 16.7% 12.4% 17.1% Satisfied 46.7% 39.6% 43.6% 38.3% 34.0% 44.3% 40.6% Neutral 24.3% 22.0% 23.1% 26.1% 25.6% 23.7% 24.3% Dissatisfied 7.5% 14.3% 6.8% 9.6% 16.0% 9.3% 10.8% Very dissatisfied 7.5% 9.9% 6.8% 1.7% 7.7% 10.3% 7.2% Q15-4. Overall appearance of your neighborhood Very satisfied 8.2% 7.4% 9.2% 11.1% 11.5% 7.1% 9.3% Satisfied 36.4% 12.8% 29.2% 51.3% 51.6% 28.3% 36.7% Neutral 21.8% 16.0% 20.0% 23.1% 24.2% 20.2% 21.2% Dissatisfied 23.6% 35.1% 23.3% 10.3% 7.6% 28.3% 19.9% Very dissatisfied 10.0% 28.7% 18.3% 4.3% 5.1% 16.2% 12.8% 2018 City of South Bend Community Survey Cross-Tabular DataPage 31
Q15. Community Investment. Please rate the City of South Bend with regard to each of the following using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied." (without "don't know") N=721 District Total 1 2 3 4 5 6 Q15-5. Housing quality in your neighborhood Very satisfied 6.3% 8.4% 10.0% 11.9% 14.1% 6.1% 9.9% Satisfied 38.7% 18.9% 31.7% 50.8% 55.1% 25.5% 38.7% Neutral 27.0% 20.0% 25.8% 23.7% 20.5% 33.7% 24.8% Dissatisfied 18.0% 28.4% 19.2% 11.0% 7.1% 23.5% 16.8% Very dissatisfied 9.9% 24.2% 13.3% 2.5% 3.2% 11.2% 9.9% Q15-6. Communication of plans for development projects Very satisfied 6.6% 5.7% 1.9% 4.6% 4.3% 1.1% 4.0% Satisfied 25.3% 17.2% 26.9% 32.4% 22.3% 21.7% 24.5% Neutral 35.2% 25.3% 39.4% 38.9% 46.0% 39.1% 38.2% Dissatisfied 15.4% 29.9% 13.5% 18.5% 19.4% 26.1% 20.1% Very dissatisfied 17.6% 21.8% 18.3% 5.6% 7.9% 12.0% 13.2% 2018 City of South Bend Community Survey Cross-Tabular DataPage 32
Q16. Which TWO of the items listed in Question 15 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) N=721 District Total 1 2 3 4 5 6 Q16. Top choice Overall quality of new development in City 24.6% 23.0% 19.4% 26.8% 27.7% 17.8% 23.6% Overall quality of redevelopment in City 29.8% 16.0% 25.8% 40.7% 49.1% 29.7% 33.3% Quality of Downtown revitalization 23.7% 11.0% 22.6% 25.2% 26.4% 11.9% 20.9% Overall appearance of your neighborhood 35.1% 51.0% 41.1% 22.0% 21.4% 43.6% 34.3% Housing quality in your neighborhood 35.1% 34.0% 34.7% 24.4% 18.2% 39.6% 30.0% Communication of plans for development projects 14.9% 18.0% 12.9% 17.1% 15.7% 15.8% 15.7% None chosen 15.8% 21.0% 20.2% 19.5% 17.0% 17.8% 18.4% 2018 City of South Bend Community Survey Cross-Tabular DataPage 33
Q17. Do you feel that your neighborhood has improved over the past FIVE years? (without "not provided") N=721 District Total 1 2 3 4 5 6 Q17. Do you feel that your neighborhood has improved over past five years Yes 23.4% 27.4% 22.5% 41.5% 25.2% 24.0% 27.3% No 50.5% 61.1% 55.0% 36.4% 53.5% 60.4% 52.4% Have not lived in my neighborhood for 5 years 26.1% 11.6% 22.5% 22.0% 21.3% 15.6% 20.3% 2018 City of South Bend Community Survey Cross-Tabular DataPage 34
Q18. Do you belong to a neighborhood association? N=721 District Total 1 2 3 4 5 6 Q18. Do you belong to a neighborhood association Yes 21.9% 13.0% 16.9% 11.4% 18.2% 8.9% 15.4% No 78.1% 87.0% 83.1% 88.6% 81.8% 91.1% 84.6% Q18a. How satisfied are you with the City's engagement with your neighborhood association? (without "don't know") N=111 District Total 1 2 3 4 5 6 Q18a. How satisfied are you with City's engagement with your neighborhood association Very satisfied 16.7% 0.0% 9.5% 0.0% 7.7% 0.0% 7.5% Satisfied 16.7% 23.1% 33.3% 35.7% 23.1% 33.3% 26.2% Neutral 37.5% 38.5% 33.3% 42.9% 53.8% 44.4% 42.1% Dissatisfied 12.5% 23.1% 19.0% 21.4% 11.5% 22.2% 16.8% Very dissatisfied 16.7% 15.4% 4.8% 0.0% 3.8% 0.0% 7.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 35
Q19. Are you aware of development plans for your neighborhood? N=721 District Total 1 2 3 4 5 6 Q19. Are you aware of development plans for your neighborhood Yes 19.3% 22.0% 8.9% 13.8% 6.9% 7.9% 12.6% No 80.7% 78.0% 91.1% 86.2% 93.1% 92.1% 87.4% Q19a. How satisfied are you with the quality of your neighborhood development plans? N=91 District Total 1 2 3 4 5 6 Q19a. How satisfied are you with the quality of your neighborhood development plans Very satisfied 13.6% 13.6% 9.1% 23.5% 18.2% 0.0% 14.3% Satisfied 31.8% 13.6% 45.5% 23.5% 18.2% 12.5% 24.2% Neutral 36.4% 18.2% 36.4% 23.5% 36.4% 62.5% 31.9% Dissatisfied 13.6% 36.4% 9.1% 17.6% 18.2% 25.0% 20.9% Very dissatisfied 4.5% 18.2% 0.0% 11.8% 9.1% 0.0% 8.8% 2018 City of South Bend Community Survey Cross-Tabular DataPage 36
Q20. Code Enforcement. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q20-1. Enforcing clean-up of trash & debris on private property Very satisfied 4.0% 4.4% 6.0% 5.8% 2.9% 5.3% 4.7% Satisfied 16.0% 30.0% 27.6% 32.0% 25.0% 17.9% 24.8% Neutral 28.0% 21.1% 19.8% 30.1% 41.4% 24.2% 28.3% Dissatisfied 35.0% 22.2% 29.3% 24.3% 21.4% 36.8% 27.8% Very dissatisfied 17.0% 22.2% 17.2% 7.8% 9.3% 15.8% 14.4% Q20-2. Enforcing exterior maintenance of commercial/business property Very satisfied 3.2% 5.7% 5.7% 2.1% 2.3% 3.3% 3.6% Satisfied 18.9% 21.8% 26.4% 29.8% 27.5% 21.7% 24.6% Neutral 42.1% 34.5% 34.9% 43.6% 39.7% 30.4% 37.7% Dissatisfied 21.1% 21.8% 19.8% 16.0% 23.7% 35.9% 23.0% Very dissatisfied 14.7% 16.1% 13.2% 8.5% 6.9% 8.7% 11.1% 2018 City of South Bend Community Survey Cross-Tabular DataPage 37
Q20. Code Enforcement. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q20-3. Enforcing exterior maintenance of residential property (e.g. condition of buildings) Very satisfied 4.0% 7.5% 4.5% 2.0% 2.2% 2.2% 3.6% Satisfied 11.9% 20.4% 21.4% 21.2% 18.1% 17.2% 18.4% Neutral 34.7% 29.0% 29.5% 51.5% 44.9% 31.2% 37.3% Dissatisfied 31.7% 20.4% 25.0% 20.2% 25.4% 39.8% 26.9% Very dissatisfied 17.8% 22.6% 19.6% 5.1% 9.4% 9.7% 13.8% Q20-4. City efforts to remove abandoned or inoperative vehicles Very satisfied 4.8% 9.3% 5.3% 2.4% 4.9% 8.0% 5.7% Satisfied 21.4% 22.1% 25.3% 36.9% 27.9% 22.7% 26.1% Neutral 35.7% 24.4% 36.8% 45.2% 41.0% 26.1% 35.2% Dissatisfied 17.9% 19.8% 17.9% 10.7% 13.9% 31.8% 18.4% Very dissatisfied 20.2% 24.4% 14.7% 4.8% 12.3% 11.4% 14.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 38
Q20. Code Enforcement. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q20-5. Enforcing mowing & cutting of grass & weeds on private property Very satisfied 4.2% 5.7% 8.0% 3.0% 3.0% 7.4% 5.1% Satisfied 25.3% 23.0% 23.9% 32.0% 23.3% 16.0% 24.0% Neutral 32.6% 23.0% 24.8% 34.0% 36.1% 26.6% 29.9% Dissatisfied 20.0% 24.1% 22.1% 24.0% 27.8% 33.0% 25.2% Very dissatisfied 17.9% 24.1% 21.2% 7.0% 9.8% 17.0% 15.8% Q20-6. Quality of animal control Very satisfied 6.5% 10.8% 10.3% 7.8% 3.7% 6.5% 7.3% Satisfied 38.0% 24.1% 36.4% 45.6% 38.2% 32.6% 36.2% Neutral 33.7% 32.5% 29.0% 30.0% 39.7% 37.0% 34.0% Dissatisfied 15.2% 15.7% 15.9% 11.1% 13.2% 14.1% 14.2% Very dissatisfied 6.5% 16.9% 8.4% 5.6% 5.1% 9.8% 8.3% 2018 City of South Bend Community Survey Cross-Tabular DataPage 39
Q21. Which TWO of the items listed in Question 20 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) N=721 District Total 1 2 3 4 5 6 Q21. Top choice Enforcing clean-up of trash & debris on private property 40.4% 39.0% 40.3% 35.8% 32.7% 49.5% 39.0% Enforcing exterior maintenance of commercial/business property 33.3% 16.0% 23.4% 37.4% 25.2% 13.9% 25.4% Enforcing exterior maintenance of residential property (e.g. condition of buildings) 37.7% 30.0% 35.5% 29.3% 39.0% 32.7% 34.4% City efforts to remove abandoned or inoperative vehicles 12.3% 20.0% 11.3% 13.0% 17.6% 20.8% 15.7% Enforcing mowing & cutting of grass & weeds on private property 20.2% 30.0% 29.8% 14.6% 22.0% 29.7% 24.0% Quality of animal control 9.6% 15.0% 10.5% 7.3% 9.4% 13.9% 10.7% None chosen 20.2% 23.0% 23.4% 26.0% 24.5% 18.8% 22.9% 2018 City of South Bend Community Survey Cross-Tabular DataPage 40
Q22. Solid Waste. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q22-1. Timeliness of your trash service Very satisfied 28.7% 29.3% 43.4% 35.6% 38.2% 23.7% 34.0% Satisfied 50.0% 45.7% 38.5% 46.6% 52.6% 55.7% 48.2% Neutral 17.6% 15.2% 9.8% 14.4% 5.9% 16.5% 12.6% Dissatisfied 1.9% 7.6% 6.6% 3.4% 3.3% 3.1% 4.2% Very dissatisfied 1.9% 2.2% 1.6% 0.0% 0.0% 1.0% 1.0% Q22-2. Courtesy of employees who pick up your trash Very satisfied 27.0% 25.7% 37.3% 33.0% 30.5% 20.5% 29.3% Satisfied 44.9% 45.9% 25.5% 44.3% 35.9% 44.3% 39.4% Neutral 16.9% 17.6% 22.5% 18.2% 23.4% 23.9% 20.7% Dissatisfied 4.5% 5.4% 10.8% 4.5% 8.6% 9.1% 7.4% Very dissatisfied 6.7% 5.4% 3.9% 0.0% 1.6% 2.3% 3.2% 2018 City of South Bend Community Survey Cross-Tabular DataPage 41
Q22. Solid Waste. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q22-3. City efforts to keep you informed about disruptions to trash service Very satisfied 20.2% 14.8% 25.9% 23.8% 18.0% 14.7% 19.8% Satisfied 40.4% 40.9% 38.8% 42.9% 46.8% 38.9% 41.8% Neutral 26.6% 28.4% 21.6% 26.7% 20.9% 31.6% 25.4% Dissatisfied 8.5% 11.4% 9.5% 6.7% 12.2% 10.5% 9.9% Very dissatisfied 4.3% 4.5% 4.3% 0.0% 2.2% 4.2% 3.1% Q22-4. Bulky item pick-up/removal services (e.g. old furniture, appliances) Very satisfied 24.2% 22.9% 23.7% 19.0% 28.3% 17.4% 23.0% Satisfied 30.8% 30.1% 38.6% 44.8% 34.8% 55.4% 39.0% Neutral 30.8% 26.5% 23.7% 18.1% 21.7% 15.2% 22.5% Dissatisfied 9.9% 9.6% 6.1% 14.3% 13.0% 7.6% 10.3% Very dissatisfied 4.4% 10.8% 7.9% 3.8% 2.2% 4.3% 5.3% 2018 City of South Bend Community Survey Cross-Tabular DataPage 42
Q22. Solid Waste. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q22-5. Quality of yard waste collection services Very satisfied 19.4% 15.7% 25.9% 20.2% 18.6% 18.1% 19.8% Satisfied 39.8% 39.8% 39.7% 43.0% 40.7% 42.6% 40.9% Neutral 20.4% 25.3% 13.8% 21.9% 25.0% 24.5% 21.7% Dissatisfied 12.9% 8.4% 14.7% 11.4% 12.1% 10.6% 11.9% Very dissatisfied 7.5% 10.8% 6.0% 3.5% 3.6% 4.3% 5.6% Q22-6. Efforts by employees to ensure that all of your trash/yard waste is removed Very satisfied 18.6% 18.6% 26.1% 20.7% 22.8% 12.4% 20.3% Satisfied 38.2% 39.5% 31.9% 45.0% 34.9% 50.5% 39.5% Neutral 28.4% 20.9% 24.4% 19.8% 21.5% 17.5% 22.1% Dissatisfied 8.8% 12.8% 8.4% 12.6% 12.8% 14.4% 11.6% Very dissatisfied 5.9% 8.1% 9.2% 1.8% 8.1% 5.2% 6.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 43
Q22. Solid Waste. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q22-7. What you are charged for trash service Very satisfied 9.8% 5.7% 12.9% 9.6% 8.8% 6.3% 9.1% Satisfied 35.3% 34.5% 35.3% 36.5% 34.0% 34.7% 35.0% Neutral 35.3% 36.8% 35.3% 38.3% 33.3% 36.8% 35.8% Dissatisfied 11.8% 13.8% 7.8% 10.4% 15.0% 8.4% 11.3% Very dissatisfied 7.8% 9.2% 8.6% 5.2% 8.8% 13.7% 8.8% 2018 City of South Bend Community Survey Cross-Tabular DataPage 44
Q23. Which TWO of the items listed in Question 22 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) N=721 District Total 1 2 3 4 5 6 Q23. Top choice Timeliness of your trash service 6.2% 3.3% 9.1% 6.5% 4.1% 4.4% 5.7% Courtesy of employees who pick up your trash 5.6% 3.3% 8.1% 4.3% 3.3% 5.7% 5.0% City efforts to keep you informed about disruptions to trash service 10.2% 11.8% 6.6% 9.2% 11.9% 11.4% 10.1% Bulky item pick-up/removal services (e. g. old furniture, appliances) 15.8% 15.7% 15.7% 13.6% 13.5% 15.8% 14.9% Quality of yard waste collection services 13.0% 12.4% 12.1% 12.5% 12.3% 9.5% 12.0% Efforts by employees to ensure that all of your trash/yard waste is removed 14.7% 13.7% 13.6% 15.2% 14.3% 16.5% 14.6% What you are charged for trash service 13.0% 20.9% 13.1% 12.5% 19.7% 17.7% 16.2% None chosen 21.5% 19.0% 21.7% 26.1% 20.9% 19.0% 21.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 45
Q24. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q24-1. Visibility of police in neighborhoods Very satisfied 4.5% 11.5% 13.7% 11.3% 7.8% 5.4% 9.0% Satisfied 36.9% 25.0% 44.4% 40.9% 40.3% 36.6% 37.9% Neutral 30.6% 30.2% 17.1% 30.4% 32.5% 36.6% 29.4% Dissatisfied 18.9% 18.8% 20.5% 13.0% 16.2% 16.1% 17.2% Very dissatisfied 9.0% 14.6% 4.3% 4.3% 3.2% 5.4% 6.4% Q24-2. Visibility of police in commercial & retail areas Very satisfied 8.5% 14.0% 9.9% 9.3% 6.8% 5.4% 8.8% Satisfied 36.8% 31.4% 42.3% 43.0% 48.6% 32.6% 40.2% Neutral 34.0% 37.2% 34.2% 34.6% 27.7% 47.8% 35.1% Dissatisfied 16.0% 10.5% 10.8% 11.2% 13.5% 10.9% 12.3% Very dissatisfied 4.7% 7.0% 2.7% 1.9% 3.4% 3.3% 3.7% 2018 City of South Bend Community Survey Cross-Tabular DataPage 46
Q24. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q24-3. Enforcement of local traffic laws Very satisfied 6.6% 12.4% 8.5% 6.4% 7.3% 2.1% 7.2% Satisfied 31.1% 29.2% 44.9% 42.7% 41.7% 29.8% 37.4% Neutral 34.9% 29.2% 22.0% 30.9% 28.5% 37.2% 30.1% Dissatisfied 18.9% 21.3% 16.1% 12.7% 17.9% 22.3% 18.0% Very dissatisfied 8.5% 7.9% 8.5% 7.3% 4.6% 8.5% 7.3% Q24-4. Professionalism of City police officers Very satisfied 15.7% 21.1% 19.8% 18.6% 24.5% 8.8% 18.6% Satisfied 39.2% 35.6% 44.1% 49.0% 43.4% 45.1% 42.9% Neutral 25.5% 20.0% 27.0% 21.6% 17.5% 31.9% 23.5% Dissatisfied 6.9% 10.0% 3.6% 8.8% 11.2% 8.8% 8.3% Very dissatisfied 12.7% 13.3% 5.4% 2.0% 3.5% 5.5% 6.7% 2018 City of South Bend Community Survey Cross-Tabular DataPage 47
Q24. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q24-5. How quickly police respond to emergencies Very satisfied 11.5% 15.7% 20.6% 20.4% 24.0% 10.3% 17.5% Satisfied 40.6% 34.8% 41.1% 40.9% 38.0% 42.5% 39.6% Neutral 28.1% 28.1% 28.0% 25.8% 27.3% 32.2% 28.2% Dissatisfied 10.4% 11.2% 6.5% 9.7% 6.6% 9.2% 8.8% Very dissatisfied 9.4% 10.1% 3.7% 3.2% 4.1% 5.7% 5.9% Q24-6. Overall feeling of safety in your neighborhood Very satisfied 3.5% 6.3% 11.7% 14.2% 17.9% 5.2% 10.5% Satisfied 36.3% 27.1% 30.0% 49.6% 46.2% 37.5% 38.5% Neutral 32.7% 30.2% 22.5% 19.5% 26.9% 40.6% 28.2% Dissatisfied 19.5% 19.8% 23.3% 13.3% 7.1% 11.5% 15.3% Very dissatisfied 8.0% 16.7% 12.5% 3.5% 1.9% 5.2% 7.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 48
Q24. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q24-7. Efforts by local government in your area to prevent crime Very satisfied 3.2% 6.6% 9.3% 8.3% 9.4% 2.2% 6.8% Satisfied 25.5% 16.5% 18.5% 30.2% 29.7% 20.2% 23.9% Neutral 30.9% 38.5% 39.8% 38.5% 38.4% 42.7% 38.1% Dissatisfied 28.7% 16.5% 22.2% 16.7% 17.4% 27.0% 21.1% Very dissatisfied 11.7% 22.0% 10.2% 6.3% 5.1% 7.9% 10.1% Q24-8. Fire inspection programs in your community Very satisfied 14.9% 18.2% 11.5% 13.4% 9.6% 8.7% 12.5% Satisfied 37.8% 37.9% 21.8% 29.9% 28.7% 29.0% 30.6% Neutral 32.4% 27.3% 56.4% 49.3% 55.3% 49.3% 45.8% Dissatisfied 10.8% 9.1% 7.7% 6.0% 5.3% 8.7% 7.8% Very dissatisfied 4.1% 7.6% 2.6% 1.5% 1.1% 4.3% 3.3% 2018 City of South Bend Community Survey Cross-Tabular DataPage 49
Q24. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q24-9. Fire education programs in your community Very satisfied 9.1% 21.2% 16.9% 14.3% 12.5% 13.3% 14.3% Satisfied 40.3% 28.8% 22.1% 33.3% 30.2% 24.0% 29.7% Neutral 32.5% 37.9% 53.2% 47.6% 51.0% 48.0% 45.4% Dissatisfied 16.9% 7.6% 5.2% 3.2% 5.2% 8.0% 7.7% Very dissatisfied 1.3% 4.5% 2.6% 1.6% 1.0% 6.7% 2.9% Q24-10. Professionalism of fire & EMS personnel Very satisfied 28.0% 35.1% 30.4% 33.3% 31.6% 28.0% 31.1% Satisfied 51.2% 36.5% 46.7% 41.7% 49.6% 40.2% 44.8% Neutral 13.4% 21.6% 19.6% 23.8% 17.1% 26.8% 20.2% Dissatisfied 4.9% 4.1% 1.1% 0.0% 1.7% 3.7% 2.4% Very dissatisfied 2.4% 2.7% 2.2% 1.2% 0.0% 1.2% 1.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 50
Q24. Public Safety. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q24-11. How quickly fire services personnel respond to emergencies Very satisfied 32.1% 34.2% 34.4% 35.0% 33.3% 27.8% 32.9% Satisfied 48.8% 42.5% 43.0% 45.0% 46.8% 40.5% 44.6% Neutral 15.5% 17.8% 21.5% 17.5% 18.0% 27.8% 19.6% Dissatisfied 3.6% 4.1% 1.1% 0.0% 1.8% 2.5% 2.1% Very dissatisfied 0.0% 1.4% 0.0% 2.5% 0.0% 1.3% 0.8% Q24-12. How quickly ambulance/EMS personnel respond to emergencies Very satisfied 28.9% 35.6% 31.6% 31.3% 33.3% 25.0% 31.0% Satisfied 55.4% 42.5% 44.2% 41.3% 48.2% 43.8% 46.1% Neutral 12.0% 15.1% 22.1% 25.0% 16.7% 30.0% 20.0% Dissatisfied 2.4% 4.1% 1.1% 0.0% 1.8% 0.0% 1.5% Very dissatisfied 1.2% 2.7% 1.1% 2.5% 0.0% 1.3% 1.3% 2018 City of South Bend Community Survey Cross-Tabular DataPage 51
Q25. Which THREE of the items listed in Question 24 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) N=721 District Total 1 2 3 4 5 6 Q25. Top choice Visibility of police in neighborhoods 36.8% 37.0% 37.9% 41.5% 35.2% 49.5% 39.3% Visibility of police in commercial & retail areas 21.9% 12.0% 13.7% 19.5% 18.9% 27.7% 18.9% Enforcement of local traffic laws 24.6% 17.0% 21.0% 21.1% 22.6% 29.7% 22.6% Professionalism of City police officers 24.6% 20.0% 20.2% 15.4% 13.8% 18.8% 18.4% How quickly police respond to emergencies 14.0% 16.0% 16.1% 14.6% 14.5% 18.8% 15.5% Overall feeling of safety in your neighborhood 34.2% 35.0% 41.9% 24.4% 20.1% 33.7% 30.8% Efforts by local government in your area to prevent crime 32.5% 31.0% 33.9% 27.6% 27.7% 24.8% 29.5% Fire inspection programs in your community 6.1% 7.0% 5.6% 5.7% 3.1% 3.0% 5.0% Fire education programs in your community 7.0% 10.0% 8.1% 6.5% 5.0% 3.0% 6.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 52
Q25. Which THREE of the items listed in Question 24 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) N=721 District Total 1 2 3 4 5 6 Q25. Top choice (Cont.) Professionalism of fire & EMS personnel 0.0% 0.0% 3.2% 1.6% 0.6% 0.0% 1.0% How quickly fire services personnel respond to emergencies 1.8% 4.0% 3.2% 6.5% 6.3% 5.0% 4.6% How quickly ambulance/EMS personnel respond to emergencies 3.5% 2.0% 3.2% 2.4% 6.3% 2.0% 3.5% None chosen 24.6% 31.0% 25.0% 27.6% 31.4% 24.8% 27.6% 2018 City of South Bend Community Survey Cross-Tabular DataPage 53
Q26. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q26-1. Condition of major City streets Very satisfied 0.9% 3.1% 0.8% 2.6% 1.3% 1.0% 1.6% Satisfied 14.4% 9.4% 16.7% 4.3% 11.8% 8.3% 11.0% Neutral 11.7% 11.5% 5.8% 23.3% 15.1% 11.5% 13.3% Dissatisfied 40.5% 38.5% 40.0% 37.9% 31.6% 31.3% 36.5% Very dissatisfied 32.4% 37.5% 36.7% 31.9% 40.1% 47.9% 37.6% Q26-2. Flow of traffic in Downtown area Very satisfied 8.1% 9.5% 6.7% 8.1% 3.3% 1.1% 6.0% Satisfied 24.3% 15.8% 27.7% 29.7% 22.2% 27.2% 24.5% Neutral 22.5% 25.3% 27.7% 27.0% 15.7% 23.9% 23.2% Dissatisfied 17.1% 26.3% 19.3% 19.8% 22.2% 15.2% 20.1% Very dissatisfied 27.9% 23.2% 18.5% 15.3% 36.6% 32.6% 26.1% 2018 City of South Bend Community Survey Cross-Tabular DataPage 54
Q26. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q26-3. Condition of streets in your neighborhood Very satisfied 2.7% 3.1% 1.6% 0.9% 4.6% 3.1% 2.7% Satisfied 21.2% 15.6% 18.9% 18.4% 22.4% 13.5% 18.8% Neutral 23.9% 18.8% 12.3% 24.6% 23.7% 18.8% 20.5% Dissatisfied 27.4% 25.0% 33.6% 36.8% 30.3% 31.3% 30.9% Very dissatisfied 24.8% 37.5% 33.6% 19.3% 19.1% 33.3% 27.1% Q26-4. Cleanliness of streets & other public areas Very satisfied 0.9% 4.3% 0.8% 0.9% 4.6% 3.1% 2.5% Satisfied 25.0% 17.0% 32.2% 34.5% 32.2% 18.8% 27.4% Neutral 38.4% 29.8% 23.1% 30.9% 31.6% 34.4% 31.2% Dissatisfied 24.1% 30.9% 30.6% 26.4% 23.7% 29.2% 27.2% Very dissatisfied 11.6% 18.1% 13.2% 7.3% 7.9% 14.6% 11.7% 2018 City of South Bend Community Survey Cross-Tabular DataPage 55
Q26. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q26-5. Condition of street signs & traffic signals Very satisfied 7.1% 10.5% 10.7% 7.1% 8.5% 8.5% 8.7% Satisfied 48.2% 40.0% 49.2% 56.6% 55.6% 43.6% 49.6% Neutral 35.7% 28.4% 27.9% 25.7% 28.1% 33.0% 29.6% Dissatisfied 7.1% 15.8% 9.0% 7.1% 5.2% 8.5% 8.4% Very dissatisfied 1.8% 5.3% 3.3% 3.5% 2.6% 6.4% 3.6% Q26-6. Adequacy of street lighting in your neighborhood Very satisfied 7.2% 4.3% 11.6% 5.4% 7.9% 4.2% 7.0% Satisfied 38.7% 33.0% 43.0% 50.0% 45.0% 36.8% 41.7% Neutral 29.7% 24.5% 23.1% 24.1% 25.8% 28.4% 25.9% Dissatisfied 14.4% 27.7% 10.7% 14.3% 18.5% 22.1% 17.5% Very dissatisfied 9.9% 10.6% 11.6% 6.3% 2.6% 8.4% 7.9% 2018 City of South Bend Community Survey Cross-Tabular DataPage 56
Q26. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q26-7. Condition of sidewalks in your neighborhood Very satisfied 4.6% 4.2% 2.5% 5.3% 8.9% 5.3% 5.3% Satisfied 34.3% 20.0% 21.0% 34.5% 37.7% 27.7% 29.8% Neutral 23.1% 25.3% 25.2% 21.2% 24.0% 14.9% 22.5% Dissatisfied 24.1% 32.6% 28.6% 25.7% 20.5% 30.9% 26.5% Very dissatisfied 13.9% 17.9% 22.7% 13.3% 8.9% 21.3% 15.9% Q26-8. Condition of catch basins (storm drains) in your neighborhood Very satisfied 5.1% 6.8% 5.4% 1.0% 5.7% 5.5% 4.9% Satisfied 35.7% 28.4% 36.0% 43.1% 38.3% 25.3% 35.0% Neutral 30.6% 33.0% 28.8% 25.5% 27.7% 34.1% 29.6% Dissatisfied 19.4% 20.5% 18.0% 17.6% 18.4% 15.4% 18.2% Very dissatisfied 9.2% 11.4% 11.7% 12.7% 9.9% 19.8% 12.2% 2018 City of South Bend Community Survey Cross-Tabular DataPage 57
Q26. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q26-9. Snow removal on major City streets Very satisfied 11.8% 9.4% 14.9% 8.8% 14.3% 7.4% 11.5% Satisfied 49.1% 37.5% 49.6% 57.9% 48.1% 46.8% 48.5% Neutral 19.1% 24.0% 19.8% 19.3% 20.8% 21.3% 20.6% Dissatisfied 12.7% 15.6% 9.1% 7.0% 11.7% 11.7% 11.2% Very dissatisfied 7.3% 13.5% 6.6% 7.0% 5.2% 12.8% 8.3% Q26-10. Snow removal on neighborhood streets Very satisfied 4.5% 6.5% 8.3% 4.5% 7.3% 6.4% 6.4% Satisfied 27.3% 23.7% 28.3% 36.4% 38.0% 26.6% 30.7% Neutral 20.0% 26.9% 21.7% 22.7% 22.7% 21.3% 22.5% Dissatisfied 25.5% 18.3% 22.5% 22.7% 21.3% 23.4% 22.3% Very dissatisfied 22.7% 24.7% 19.2% 13.6% 10.7% 22.3% 18.2% 2018 City of South Bend Community Survey Cross-Tabular DataPage 58
Q26. Traffic and Transportation. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q26-11. Quality of public transportation services Very satisfied 7.7% 12.3% 10.5% 4.8% 7.4% 11.4% 8.9% Satisfied 34.6% 33.8% 40.8% 42.9% 33.7% 34.3% 36.5% Neutral 38.5% 36.9% 32.9% 36.5% 45.3% 34.3% 37.8% Dissatisfied 7.7% 10.8% 9.2% 11.1% 8.4% 10.0% 9.4% Very dissatisfied 11.5% 6.2% 6.6% 4.8% 5.3% 10.0% 7.4% Q26-12. On-street bicycle infrastructure (bike lanes/signs/arrows) Very satisfied 11.4% 10.7% 15.9% 8.8% 5.8% 9.4% 10.2% Satisfied 31.4% 22.6% 29.9% 45.1% 29.9% 32.9% 32.1% Neutral 38.1% 35.7% 41.1% 26.5% 42.3% 34.1% 36.8% Dissatisfied 9.5% 11.9% 6.5% 9.8% 11.7% 12.9% 10.3% Very dissatisfied 9.5% 19.0% 6.5% 9.8% 10.2% 10.6% 10.6% 2018 City of South Bend Community Survey Cross-Tabular DataPage 59
Q27. Which THREE of the items listed in Question 26 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) N=721 District Total 1 2 3 4 5 6 Q27. Top choice Condition of major City streets 50.9% 43.0% 54.8% 58.5% 57.2% 58.4% 54.2% Flow of traffic in Downtown area 31.6% 22.0% 21.8% 25.2% 40.3% 24.8% 28.4% Condition of streets in your neighborhood 40.4% 37.0% 53.2% 38.2% 38.4% 47.5% 42.3% Cleanliness of streets & other public areas 22.8% 23.0% 24.2% 21.1% 15.7% 17.8% 20.5% Condition of street signs & traffic signals 4.4% 4.0% 3.2% 4.1% 3.8% 3.0% 3.7% Adequacy of street lighting in your neighborhood 10.5% 17.0% 17.7% 8.1% 10.7% 11.9% 12.5% Condition of sidewalks in your neighborhood 21.1% 22.0% 27.4% 17.9% 11.9% 27.7% 20.7% Condition of catch basins (storm drains) in your neighborhood 11.4% 7.0% 10.5% 15.4% 9.4% 9.9% 10.7% Snow removal on major City streets 8.8% 9.0% 6.5% 11.4% 8.8% 10.9% 9.2% 2018 City of South Bend Community Survey Cross-Tabular DataPage 60
Q27. Which THREE of the items listed in Question 26 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 3) N=721 District Total 1 2 3 4 5 6 Q27. Top choice (Cont.) Snow removal on neighborhood streets 28.1% 16.0% 24.2% 20.3% 22.0% 25.7% 22.7% Quality of public transportation services 12.3% 4.0% 4.8% 5.7% 3.8% 6.9% 6.1% On-street bicycle infrastructure (bike lanes/signs/arrows) 4.4% 7.0% 7.3% 8.9% 7.5% 1.0% 6.2% None chosen 12.3% 23.0% 12.1% 15.4% 15.1% 14.9% 15.3% 2018 City of South Bend Community Survey Cross-Tabular DataPage 61
Q28. Water Utility. Have you had a sewer backup in your home during the past year? N=721 District Total 1 2 3 4 5 6 Q28.Have you had a sewer backup in your home during past year Yes 10.5% 10.0% 21.0% 16.3% 8.8% 23.8% 14.7% No 89.5% 90.0% 79.0% 83.7% 91.2% 76.2% 85.3% Q28a. Was the backup caused by problems in City's system Yes 50.0% 77.8% 60.9% 84.2% 64.3% 83.3% 71.3% No 50.0% 22.2% 39.1% 15.8% 35.7% 16.7% 28.7% Q28b. Was the problem resolved to your satisfaction Yes 50.0% 55.6% 52.2% 44.4% 42.9% 25.0% 43.0% No 50.0% 44.4% 47.8% 55.6% 57.1% 75.0% 57.0% 2018 City of South Bend Community Survey Cross-Tabular DataPage 62
Q29. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q29-1. Smell of your tap water Very satisfied 11.8% 13.0% 13.1% 13.4% 17.3% 7.5% 13.1% Satisfied 35.5% 34.8% 34.4% 50.9% 44.0% 48.4% 41.4% Neutral 30.0% 26.1% 32.8% 21.4% 25.3% 25.8% 27.0% Dissatisfied 19.1% 15.2% 11.5% 9.8% 9.3% 7.5% 11.9% Very dissatisfied 3.6% 10.9% 8.2% 4.5% 4.0% 10.8% 6.6% Q29-2. Taste of your tap water Very satisfied 11.0% 11.1% 13.3% 11.9% 18.7% 7.6% 12.8% Satisfied 23.9% 34.4% 36.7% 39.4% 37.3% 40.2% 35.4% Neutral 31.2% 24.4% 20.8% 22.9% 22.7% 26.1% 24.5% Dissatisfied 27.5% 14.4% 17.5% 20.2% 14.7% 12.0% 17.8% Very dissatisfied 6.4% 15.6% 11.7% 5.5% 6.7% 14.1% 9.6% 2018 City of South Bend Community Survey Cross-Tabular DataPage 63
Q29. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q29-3. Water pressure on a typical day Very satisfied 14.3% 15.8% 19.7% 14.9% 26.3% 9.6% 17.6% Satisfied 43.8% 44.2% 45.9% 49.1% 48.7% 48.9% 46.9% Neutral 21.4% 27.4% 24.6% 21.1% 14.5% 24.5% 21.6% Dissatisfied 14.3% 9.5% 5.7% 8.8% 8.6% 8.5% 9.1% Very dissatisfied 6.3% 3.2% 4.1% 6.1% 2.0% 8.5% 4.8% Q29-4. How well City keeps you informed about water quality issues Very satisfied 7.5% 6.0% 10.3% 15.5% 10.3% 11.1% 10.2% Satisfied 40.9% 28.6% 28.4% 29.9% 39.7% 26.7% 32.8% Neutral 28.0% 44.0% 39.7% 37.1% 32.4% 36.7% 36.0% Dissatisfied 15.1% 11.9% 14.7% 14.4% 12.5% 14.4% 13.8% Very dissatisfied 8.6% 9.5% 6.9% 3.1% 5.1% 11.1% 7.1% 2018 City of South Bend Community Survey Cross-Tabular DataPage 64
Q29. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q29-5. Accuracy of your utility bill Very satisfied 13.7% 11.6% 15.0% 10.7% 15.9% 7.9% 12.8% Satisfied 43.2% 39.5% 39.8% 42.7% 42.1% 44.9% 42.0% Neutral 29.5% 31.4% 37.2% 39.8% 35.2% 24.7% 33.4% Dissatisfied 8.4% 9.3% 4.4% 1.9% 2.8% 12.4% 6.0% Very dissatisfied 5.3% 8.1% 3.5% 4.9% 4.1% 10.1% 5.7% Q29-6. How easy your utility bill is to understand Very satisfied 16.3% 11.1% 16.8% 14.8% 19.5% 9.8% 15.3% Satisfied 46.2% 51.1% 43.7% 50.9% 49.7% 50.0% 48.5% Neutral 28.8% 26.7% 32.8% 25.9% 24.2% 28.3% 27.6% Dissatisfied 5.8% 6.7% 2.5% 5.6% 4.7% 8.7% 5.4% Very dissatisfied 2.9% 4.4% 4.2% 2.8% 2.0% 3.3% 3.2% 2018 City of South Bend Community Survey Cross-Tabular DataPage 65
Q29. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q29-7. How easy it is to resolve billing problems Very satisfied 10.8% 12.1% 17.2% 11.0% 15.5% 5.1% 12.3% Satisfied 33.8% 36.4% 34.4% 42.5% 32.0% 42.3% 36.6% Neutral 39.2% 27.3% 39.8% 38.4% 37.1% 25.6% 34.9% Dissatisfied 9.5% 13.6% 5.4% 2.7% 11.3% 19.2% 10.2% Very dissatisfied 6.8% 10.6% 3.2% 5.5% 4.1% 7.7% 6.0% Q29-8. What you are charged for utilities Very satisfied 5.7% 6.7% 6.1% 1.9% 6.0% 3.3% 5.0% Satisfied 31.1% 28.1% 28.7% 29.9% 22.8% 26.4% 27.5% Neutral 27.4% 29.2% 39.1% 32.7% 33.6% 23.1% 31.4% Dissatisfied 21.7% 21.3% 20.0% 27.1% 26.2% 28.6% 24.2% Very dissatisfied 14.2% 14.6% 6.1% 8.4% 11.4% 18.7% 11.9% 2018 City of South Bend Community Survey Cross-Tabular DataPage 66
Q30. Which TWO of the items listed in Question 29 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) N=721 District Total 1 2 3 4 5 6 Q30. Top choice Smell of your tap water 14.0% 7.0% 22.6% 13.0% 13.2% 15.8% 14.4% Taste of your tap water 28.1% 21.0% 34.7% 27.6% 23.9% 24.8% 26.8% Water pressure on a typical day 14.0% 6.0% 10.5% 19.5% 8.8% 17.8% 12.6% How well City keeps you informed about water quality issues 20.2% 25.0% 21.0% 19.5% 15.7% 19.8% 19.8% Accuracy of your utility bill 7.9% 6.0% 7.3% 5.7% 8.2% 11.9% 7.8% How easy your utility bill is to understand 5.3% 7.0% 4.8% 4.9% 1.9% 4.0% 4.4% How easy it is to resolve billing problems 4.4% 4.0% 5.6% 4.9% 9.4% 10.9% 6.7% What you are charged for utilities 27.2% 37.0% 20.2% 33.3% 35.8% 30.7% 30.8% None chosen 34.2% 40.0% 32.3% 32.5% 36.5% 26.7% 33.8% 2018 City of South Bend Community Survey Cross-Tabular DataPage 67
Q31. Venues, Parks, and Arts. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q31-1. Maintenance of City parks Very satisfied 8.7% 11.0% 12.8% 7.3% 9.3% 12.8% 10.2% Satisfied 51.9% 41.5% 52.1% 59.6% 54.3% 48.8% 52.0% Neutral 21.2% 31.7% 21.4% 23.9% 29.3% 26.7% 25.5% Dissatisfied 16.3% 8.5% 12.0% 6.4% 6.4% 10.5% 9.9% Very dissatisfied 1.9% 7.3% 1.7% 2.8% 0.7% 1.2% 2.4% Q31-2. Number of walking & biking trails Very satisfied 13.7% 15.6% 19.5% 13.3% 9.5% 14.5% 14.1% Satisfied 47.1% 40.3% 41.6% 54.3% 51.1% 43.4% 46.8% Neutral 24.5% 28.6% 24.8% 21.0% 28.5% 30.1% 26.1% Dissatisfied 10.8% 9.1% 12.4% 9.5% 9.5% 9.6% 10.2% Very dissatisfied 3.9% 6.5% 1.8% 1.9% 1.5% 2.4% 2.8% 2018 City of South Bend Community Survey Cross-Tabular DataPage 68
Q31. Venues, Parks, and Arts. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q31-3. Access to parks in your neighborhood Very satisfied 15.2% 14.1% 19.3% 14.5% 8.9% 12.9% 14.0% Satisfied 44.8% 43.5% 45.4% 50.0% 45.9% 48.2% 46.3% Neutral 23.8% 25.9% 23.5% 28.2% 34.2% 30.6% 28.0% Dissatisfied 11.4% 7.1% 8.4% 5.5% 8.9% 7.1% 8.2% Very dissatisfied 4.8% 9.4% 3.4% 1.8% 2.1% 1.2% 3.5% Q31-4. Condition of restrooms in public parks Very satisfied 1.3% 4.5% 3.2% 4.4% 3.1% 4.1% 3.3% Satisfied 19.0% 14.9% 21.1% 19.1% 19.6% 13.7% 18.2% Neutral 29.1% 28.4% 38.9% 32.4% 42.3% 35.6% 35.1% Dissatisfied 34.2% 25.4% 23.2% 30.9% 29.9% 35.6% 29.6% Very dissatisfied 16.5% 26.9% 13.7% 13.2% 5.2% 11.0% 13.8% 2018 City of South Bend Community Survey Cross-Tabular DataPage 69
Q31. Venues, Parks, and Arts. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q31-5. Availability of recreation programming in your neighborhood Very satisfied 9.8% 7.1% 9.1% 7.5% 7.8% 4.1% 7.7% Satisfied 20.7% 22.9% 29.3% 28.8% 21.7% 28.4% 25.2% Neutral 35.4% 30.0% 41.4% 45.0% 48.7% 40.5% 41.0% Dissatisfied 18.3% 25.7% 13.1% 15.0% 16.5% 21.6% 17.9% Very dissatisfied 15.9% 14.3% 7.1% 3.8% 5.2% 5.4% 8.3% Q31-6. Fees charged for recreation programs Very satisfied 7.9% 6.0% 9.1% 4.7% 6.1% 4.6% 6.5% Satisfied 27.0% 25.4% 26.1% 35.9% 29.6% 27.7% 28.5% Neutral 39.7% 41.8% 46.6% 46.9% 55.1% 41.5% 46.1% Dissatisfied 12.7% 16.4% 8.0% 9.4% 6.1% 15.4% 10.8% Very dissatisfied 12.7% 10.4% 10.2% 3.1% 3.1% 10.8% 8.1% 2018 City of South Bend Community Survey Cross-Tabular DataPage 70
Q31. Venues, Parks, and Arts. Please rate the City of South Bend using a scale of 1 to 5, where 5 means "Very Satisfied" and 1 means "Very Dissatisfied," with regard to each of the following. (without "don't know") N=721 District Total 1 2 3 4 5 6 Q31-7. Ease of registering for recreation programs such as classes, trips, & special events Very satisfied 8.1% 5.0% 8.5% 6.7% 6.7% 6.3% 6.9% Satisfied 29.0% 31.7% 25.6% 38.3% 36.7% 34.4% 32.5% Neutral 46.8% 38.3% 56.1% 46.7% 48.9% 42.2% 47.1% Dissatisfied 9.7% 13.3% 3.7% 6.7% 6.7% 9.4% 7.9% Very dissatisfied 6.5% 11.7% 6.1% 1.7% 1.1% 7.8% 5.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 71
Q32. Which TWO of the items listed in Question 31 do you think should receive the MOST EMPHASIS from City leaders over the next TWO years? (top 2) N=721 District Total 1 2 3 4 5 6 Q32. Top choice Maintenance of City parks 24.6% 22.0% 29.8% 30.9% 23.3% 23.8% 25.8% Number of walking & biking trails 18.4% 11.0% 12.1% 13.8% 16.4% 6.9% 13.5% Access to parks in your neighborhood 15.8% 12.0% 12.1% 4.9% 10.7% 5.0% 10.1% Condition of restrooms in public parks 26.3% 28.0% 31.5% 26.8% 21.4% 27.7% 26.6% Availability of recreation programming in your neighborhood 14.9% 16.0% 11.3% 9.8% 13.8% 16.8% 13.6% Fees charged for recreation programs 10.5% 13.0% 8.9% 4.9% 5.0% 12.9% 8.7% Ease of registering for recreation programs such as classes, trips, & special events 7.0% 5.0% 5.6% 6.5% 3.1% 16.8% 6.9% None chosen 36.8% 43.0% 42.7% 47.2% 51.6% 42.6% 44.5% 2018 City of South Bend Community Survey Cross-Tabular DataPage 72
Q33. In the past year, have you visited a City recreation facility or park? N=721 District Total 1 2 3 4 5 6 Q33. Have you visited a City recreation facility or park in past year Yes 78.1% 66.0% 79.0% 77.2% 72.3% 62.4% 73.0% No 21.9% 34.0% 21.0% 22.8% 27.7% 37.6% 27.0% 2018 City of South Bend Community Survey Cross-Tabular DataPage 73