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HomeMy WebLinkAboutNeighborhood Stat Slides_2020 Q4SBStat 2020 Neighborhood Stat Q4 December 7, 2020SBStat SBStat 2020 Guidance for a Remote SB Stat Meeting 1.When you’re not speaking, please mute your microphone 2.Ask questions! 3.The moderator will let the conversation breathe during discussion, but will step in if needed residents’ livesImprove 1 4 departmentsEmpower servicesImprove 2 dataFocus on 3 These are the SB Stat Program Goals in 2020. These goals serve as a roadmap for departments and guidance from the Mayor on priority areas of focus in 2020 Citywide Performance Management SBStat 2020 Today’s Agenda I. Community Survey 2020: Overview and Results II. Trendline Data and Communication Strategy III. Project updates -Streets Dashboard (Phase 2)-Local Economy & Peer Benchmarks Analysis IV. Celebrating our values SBStat 2020 Project Brief Description Status Street Improvement Plan Analyze strategies for prioritization and funding COVID-19 Impact on Local Economy Analysis Analyze COVID-19 impact on local retail spending using real-time credit-card data (MasterCard) Neighborhood Health Indicators Develop a map for internal and/or external use Trash and Yard Waste Pick-Up Outreach Restructure program outreach to reduce cross- contamination Vacant Commercial Property Strategy Develop joint strategy for identifying and activating commercial vacant lots RSVP KPI Reporting Prioritize KPIs and develop reporting structure Neighborhood Stat Portfolio Summary Status of SB Stat projects in the queue for 2020 Legend Project on schedule Project delayed Project cancelled Project under consideration SBStat 2020 Using data to drive performance Diving deep into a few key initiatives being undertaken to improve city performance SBStat 2020 Community Survey 2020 •Overview •Results •Benchmark Data •Communication Strategy SBStat 2020 Survey Purpose Why the City did this work and some big questions to consider •Project Goal:Gather feedback from residents on City services and performance that can be useful for decision-making and prioritization •Some big picture questions to consider as we go through the data: 1.How satisfied are South Bend residents with City services? How has satisfaction changed since 2018? 2.What is most important to South Bend residents? How has that changed since 2018? 3.How does South Bend compare to other cities? Key Facts on 2020 Community Survey Some background you should know for interpreting the survey results •Residents completed survey during July/August 2020 •686 households participated in the survey (original goal was 600) •Statistically representative sample size •Surveys, cover letters, and prepaid postage return envelopes were distributed via mail •Could be completed online •Option to complete in Spanish (by phone) SBStat 2020 Key Context: COVID-19 •Impact of COVID-19 on residents’ responses •Difficult to make a direct comparison to 2018 •COVID-related questions included in national benchmark data SBStat 2020 Key Insights High-level takeaways from the Business Analytics Team Resident satisfaction with overall quality of life has increased since 2018 Resident’s top priorities remain the same: (1) Infrastructure, (2) Safety, (3) Planning for Growth Residents are growing more dissatisfied with issues related to population growth and planning In areas where resident satisfaction declined, most declines are consistent with the average decline in the Great Lakes region and declines nationally. 1.This suggests the decline may be mostly attributed to broader trends outside the City’s control (i.e. COVID-19) Community leadership received high satisfaction in their work navigating the pandemic. SBStat 2020 Overall Perceptions of City SBStat 2020 City Leadership SBStat 2020 Overall Ratings of South Bend SBStat 2020 City Services SBStat 2020 Investment Priorities +7% from 2018 -2% from 2018 +9% from 2018 SBStat 2020 Importance-Satisfaction Matrix SBStat 2020 Benchmark Data: Other Cities •Two data sources: •A national survey that was administered in summer 2020 to a random sample of more than 4,000 residents across the U.S. •A survey administered in summer 2020 to over 350 residents living in the Great Lakes Region (Pennsylvania, Ohio, Indiana, Illinois, Michigan) •Chart color code: •Blue –South Bend•Gray –U.S.•Gold –Great Lakes region SBStat 2020 +6% from 2018 -1% from 2018 +1% from 2018 -2% from 2018 -10% from 2018 -2% from 2018 SBStat 2020 -4% from 2018 No change from 2018-5% from 2018 -2% from 2018 +4% from 2018-2% from 2018 +3% from 2018 -18% from 2018-2% from 2018 -3% from 2018 -10% from 2018-1% from 2018 SBStat 2020 SBStat 2020 SBStat 2020 Key Insights High-level takeaways from the Business Analytics Team Resident satisfaction with overall quality of life has increased Resident’s top priorities remain the same: (1) Infrastructure, (2) Safety, (3) Planning for Growth Residents are growing more dissatisfied with issues related to population growth and planning In areas where resident satisfaction declined, most declines are consistent with the average decline in the Great Lakes region and declines nationally. 1.This suggests the decline may be mostly attributed to broader trends outside the City’s control (i.e.COVID-19) Community leadership received high satisfaction in their work navigating the pandemic. SBStat 2020 Discussion Questions Survey Results •Which results stood out most to you? Why? •How can we ensure these results are actionable for City teams? SBStat 2020 Internal Communication Strategy •Department head memos (when applicable) •Department head survey •Follow-up department meetings by request •Deep-dive analysis in SB Stat 2021 Q1 presentations for remaining Stat focus areas SBStat 2020 External Communication Strategy •Press release •Open data portal •Power BI dashboard •Council presentation (or memo distribution) SBStat 2020 Discussion Questions Communication Strategy •What would you like to see in a department memo? •Which portions of the survey are most important to communicate internally? •Which parts of the survey are most important to communicate externally? SBStat 2020 Taking action Offering policy alternatives, data-based frameworks, and decision points to take action in improving the lives of South Bend residents SBStat 2020 Next Steps 1.Deep-dive analysis •Create and distribute select department head memos and survey •Break down results by Council Districts 2.Public Communications •Write and publicize press release •Create community survey dashboard and publish to open data portal •Share results with Common Council members •Hold one-on-one meetings to review Council District-level results SBStat 2020 Project Updates Streets Dashboard Phase 2 SBStat 2020 Street Improvement Plan Ongoing Reporting •City webpage (draft) •Next Steps: •Share draft Plan with City Council •Public release of Plan –Date TBD •Secure project capital •Complete Engineering design for Street work •Bid project and begin construction SBStat 2020 Street Improvement Plan Dashboard Phase 2 •Street conditions dashboard •Proposal: Dashboard phase 2 •Purpose: To provide live updates on progress over time SBStat 2020 Current Streets Dashboard A dashboard summarizing existing street conditions SBStat 2020 Grand Rapids, MI SBStat 2020 Tacoma, WA SBStat 2020 Phoenix, AZ SBStat 2020 Dublin, OH SBStat 2020 Street Improvement Plan Dashboard Phase 2 •Questions for consideration: •What aspects of the previous best practice examples stood out to you? •What additions should we incorporate into the City dashboard for Streets? •Who is the primary audience for the Streets dashboard and who will benefit? SBStat 2020 Project Updates Local Economy & Peer Benchmarks Analysis SBStat 2020 Economic Impact of COVID-19 on South Bend Insights from real-time financial data New Tool Mastercard data used in an interactive map dashboard to visualize financial spending in retail around the City. Limitations •Financial data is only based on Mastercard account holders, not necessarily representative of City at large •No data available prior to 2018 Communities included in dashboard for benchmarking purposes •Evansville, Fort Wayne, Hamilton County, Marion County SBStat 2020 Local Economy Dashboard SBStat 2020 SBStat 2020 1% -1% -21% -26% -14% -8% -13% -17%-16% -11% -14% -30% -25% -20% -15% -10% -5% 0% 5% January-20 March-20 May-20 July-20 September-20 November-20 How much has the local economy recovered since March? Year-over-year change in retail spending based on real-time MasterCard transactions 2019 spending index performance 2020 spending index performance SBStat 2020 SBStat 2020 Key Takeaways & Discussion A high-level analysis of the local economy dashboard Key Takeaways 1.Spending in South Bend is still 10% -15% lower than 2019 spending levels 2.South Bend is the lowest performing community in terms of Total Spending compared to benchmarks •~4% less spending than second-lowest performing community 3.Spending decrease in South Bend is due to less large retail purchases and/or less retail options SBStat 2020 Closing out the quarter Revisiting the Neighborhood Stat Portfolio Project Status Street Improvement Plan COVID-19 Impact on Local Economy Analysis Neighborhood Health Indicators Trash and Yard Waste Pick-Up Outreach Vacant Commercial Property Strategy RSVP KPI Reporting •Do we have clear next steps for the key initiatives discussed today? •Are there any initiatives/areas of interest that should be added to the portfolio for next quarter? Questions to close out the quarter Legend Project on schedule Project delayed Project cancelled Project under consideration SBStat 2020 Neighborhood Stat Q4 December 7, 2020SBStat