HomeMy WebLinkAbout08-12-2020- 2021 Budget Overview and Goals Accomplishments8/12/2020
1
CITY OF SOUTH BEND, IN
2021 Budget Overview
Budget Hearing #1
August 12, 2020
CITY OF SOUTH BEND, IN
Context for 2021 Budget
South Bend MSA GDP and employment projections by scenario
1
2
8/12/2020
2
CITY OF SOUTH BEND, IN
Context for 2021 Budget
Estimated jobs at risk by occupation
Legend
Bubble size indicates the number projected job
losses (# in thousands)
Bubble color indicates average
skill level
Green = high-skill
Yellow = middle-skill
Red = low-skill
CITY OF SOUTH BEND, IN
Context for 2021 Budget
3
4
8/12/2020
3
CITY OF SOUTH BEND, IN
Context for 2021 Budget
•Fortunately, South Bend
has built strong cash
reserves and is prepared
to weather the storm.
•The City recognizes that
initiatives to promote
economic recovery and
protect residents are more
important than ever during
this difficult time.
CITY OF SOUTH BEND, IN
City of South Bend Mission and Vision
We Deliver Services that Empower Everyone to Thrive
MAKE THE BASICS
EASY
DELIVER GOOD
GOVERNMENT
INVEST IN PEOPLE &
PLACES
Safe Community for
Everyone
Well-Governed &
Administered City
Strong, Inclusive
Economy
Robust & Well-
Planned
Infrastructure
Thriving Public
Spaces & Culture
Vibrant, Welcoming
Neighborhoods
5
6
8/12/2020
4
CITY OF SOUTH BEND, IN
Summary of Council 2021 Budget Priorities
Neighborhood Infrastructure
➢Infrastructure improvements, specifically in the neighborhoods is greatly needed, including safe streets and sidewalks
➢Street Paving & Curbs and Sidewalks
➢Modernize aging city and public works infrastructure to create efficiencies & cost savings in the long term
➢District level priorities
Economic Recovery and Inclusivity
➢Economic Development assistance for small business
➢Utilization of MWBE and minority contractors
➢Job Creation, support for workforce development and local businesses, especially small businesses
➢Prioritize economic stimulus spending
➢Continue our investments into the minority entrepreneurs in South Bend
Housing Stability and Security
➢Eviction/Foreclosure and utility assistance support
➢Safe and affordable housing.
➢A comprehensive sustainable plan to address our homeless residents.
Maintain Core Services
➢Ensure basic essential services are maintained
➢Maintain operations, continue providing core services, and continue to pay our existing staff.
➢Competitive and fair police compensation for recruitment and retention of officers
CITY OF SOUTH BEND, IN
Strategic Spending in 2021 Budget
Reform Public
Safety Systems
•Expanded Street Outreach
•Community Paramedicine
•Structural Adjustments & Police
Compensation
Build Reliable
Infrastructure
•Roads Plan
•Water & Wastewater Capital
Plan
•Broadband Access and
Affordability
Support Economic
Recovery
•Expansion of IRF Loans and
Support for Job Growth
•Assistance for Small Businesses
and MWBEs
Rebuild Vibrant
Neighborhoods
•Bond for Neighborhood
Infrastructure Projects
•Affordable Housing
•Neighborhood Team
Expand Access to
Opportunity
•Workforce Development
•Diversity & Inclusion
•Economic Empowerment
Protect the
Vulnerable
•Funding for Homeless
Strategy Implementation
•Human Rights Commission
7
8
8/12/2020
5
CITY OF SOUTH BEND, IN
Three Years to Structural Balance
CITY OF SOUTH BEND, IN
2021 Proposed Budget –
Personnel Salary Summary
•In general:
•Non-bargaining employees: Increase tied to CPI-W index (index
used to determine COLA for Social Security)
•Currently estimated at 0.3% increase for 2021
•Fire: Based on negotiated agreement; 2% increase
•Teamsters and Police: Placeholders pending agreements
9
10
8/12/2020
6
CITY OF SOUTH BEND, IN
2021 Proposed Budget –
Personnel Changes Summary
1101 1103
1131
1141
1145
1130
1090
1110
1130
1150
2015 2016 2017 2018 2019 2020 2021 2022# of FTEsCITY OF SOUTH BEND, IN
2021 Proposed Budget –
Personnel Changes Summary
•New Positions:
•Human Rights -Director of Human Rights Commission
•DCI -(2) Business Development Specialist II
•Funded by new $7 million Revolving Loan Fund (RLF) Grant
•Police -Crime Resource Specialist
•Funded by reorganization that reduces total non-bargaining FTEs.
•Engineering –Engineer I
•Accomplished in 2020 by combining two PT positions –presented to Council in Q1, 2020
•Title Changes:
•Business Development Specialist III to Assistant Director of Business Development
•New management duties funded by new $7 million Revolving Loan Fund (RLF) Grant (+10.14%)
•Director of Neighborhoods
•Manager of Employee Safety
•20 FTE Reductions (-15 FTE)
•Clerk’s Office
11
12
8/12/2020
7
CITY OF SOUTH BEND, IN
Financial Overview
2021 Budget
CITY OF SOUTH BEND, IN
Budget Overview
•Step 1: Cash reserve requirements
Projected Cash
Balance Cash Reserve
12/31/2020 Requirement Variance Cash Reserve Requirement
General Fund 43,493,101 25,563,905 17,929,196 35% of annual expenditures
Income Tax Funds 29,876,782 13,014,966 16,861,816 25% of annual expenditures
Special Revenue Funds 29,349,824 20,662,234 8,687,590 Generally, 25% of annual expenditures
Enterprise Funds 41,798,415 23,338,454 18,459,961 Generally, 5%-10% of annual expenditures
Internal Service Funds 15,779,920 8,429,896 7,350,024 Reserve Requirement is for Liability & Health Self-Insurance Funds
Other Funds 44,175,139 11,189,724 32,985,415 Reserve requirement is for debt service funds
204,473,180 102,199,179 102,274,001
13
14
8/12/2020
8
CITY OF SOUTH BEND, IN
Budget Overview
•Step 2: Revenue Projections
Revenue Category 2020 Original 2021 Proposed Variance Variance %
Property Taxes 77,482,325 77,077,028 (405,297)-0.52%
Local Income Taxes 33,610,760 30,425,626 (3,185,134)-9.48%
Intergov./ Shared Revenues 26,232,036 24,631,631 (1,600,405)-6.10%
Intergov./ Grants 4,983,424 6,197,099 1,213,675 24.35%
Charges for Services 106,619,017 102,948,730 (3,670,287)-3.44%
Fines, Forfeitures, and Fees 1,101,585 763,165 (338,420)-30.72%
Licenses & Permits 2,077,890 2,074,477 (3,413)-0.16%
Donations 4,027,743 3,659,306 (368,437)-9.15%
Interest Earnings 3,148,908 2,391,529 (757,379)-24.05%
Other Income 3,973,661 3,769,438 (204,223)-5.14%
Debt Proceeds 4,329,076 8,000,000 3,670,924 84.80%
Interfund Transfers In 74,392,194 71,180,870 (3,211,324)-4.32%
PILOT 6,221,791 6,154,321 (67,470)-1.08%
Total Revenue 348,200,410 339,273,220 (8,927,190)-2.56%
CITY OF SOUTH BEND, IN
Budget Overview
Total Budget
($354.7 million)
Baseline
Spending
($292.5 Million)
Strategic
Spending
($62.2 Million)
Strategic
Operations
($17.8 million)
Strategic
Initiatives
($44.4 million)
•Steps 3-4: Baseline & Strategic Spending Allocation
15
16
8/12/2020
9
CITY OF SOUTH BEND, IN
2021 Proposed Budget
2020 Original 2021 Proposed Variance Variance %
Total Revenue 348,200,410 339,273,220 (8,927,190)-2.56%
Spending Category 2020 Original 2021 Proposed Variance Variance %
Baseline Spending
Interfund Transfers 74,408,130 71,240,159 (3,167,971)-4.26%
Debt Service 33,928,733 33,994,445 65,712 0.19%
Essential Operations 143,081,430 143,089,285 7,855 -0.25%
Maintenance of Current Capital 24,107,506 21,382,214 (2,725,292)-10.32%
Self-Insurance 22,432,992 22,827,312 394,320 1.76%
Strategic Spending
Strategic Operations 18,808,860 17,824,456 (984,404)-7.54%
Strategic Initiatives 41,935,918 44,428,399 2,492,481 6.99%
Total Expenses 358,703,569 354,786,270 (3,917,299)-1.09%
Net (10,503,159)(15,513,050)(5,009,891)-2.56%
CITY OF SOUTH BEND, IN
2021 Proposed Budget
•Overall Budget has a ~$15.5 million deficit
•This deficit is driven by:
Capital spend from reserves in Wastewater $4.3 million
Targeted spend down of reserves in internal
service funds (liability ins. and health ins.)$2.9 million
Spend down of reserves in street
maintenance funds $2.5 million
Solid Waste Operations $1.2 million
Spend down of reserves in General Plus Funds $4.5 million
17
18
8/12/2020
10
CITY OF SOUTH BEND, IN
Three Years to Structural Balance
CITY OF SOUTH BEND, IN
Format of Budget Hearings
2021 Budget Hearings
19
20
8/12/2020
11
CITY OF SOUTH BEND, IN
2021 Budget Hearing Schedule
Budget Hearing Session #1: 2020 City-Wide Budget Overview Meeting
(including Department Accomplishments & Goals)
8/12/20
5:00 –7:00 PM
Budget Hearing Session #2: Baseline Spending 8/19/20
5:00 –7:00 PM
Budget Hearing Session #3: Baseline Spending Follow-up / Questions
(if needed)
8/26/20
5:00 –7:00 PM
Budget Hearing Session #4: Strategic Operations 9/2/20
5:00 –7:00 PM
Budget Hearing Session #5: Strategic Initiatives 9/9/20
5:00 –7:00 PM
Budget Hearing Session #6: Strategic Operations & Initiatives Follow-up / Questions
(if needed)
9/16/20
5:00 –7:00 PM
Budget Hearing Session #7:Transpo, Salary Ordinance, and additional Strategic
Operations & Initiatives
9/23/20
5:00 –7:00 PM
Budget Hearing Session #8: Budget Clean-up / Summary, and Final Questions 9/30/20
5:00 –7:00 PM
Flex Date –Hold for scheduling changes or if an additional meeting is required 10/7/20
5:00 –7:00 PM
CITY OF SOUTH BEND, IN
Format of 2021 Budget Packets
•Copy of each PowerPoint Presentation
•Budget Summary Sheets
•Summary of Spending
•Staffing Summary
•High level full-time staffing summary, including changes from 2020
•Line Level Budget Detail
22
21
22
8/12/2020
12
CITY OF SOUTH BEND, IN
Departmental
Accomplishments & Goals
2021 Budget
CITY OF SOUTH BEND, IN
Administration & Finance
23
24
8/12/2020
13
CITY OF SOUTH BEND, IN
2020 YTD Accomplishments
1. Strong Fiscal Management
2. Efficient & Effective Financial Processes
3. Transparent, Useful Financial Reporting
4. Sustainable Asset Management
5. Great Workplace
CITY OF SOUTH BEND, IN
2020 YTD Accomplishments
•2021 Budget Process
•AA Bond Rating & GFOA Awards
1. Strong Fiscal
Management
•Implementation of DFO Software System
•Redesign of all policies and creation of Admin & Finance Resource Site
2. Efficient &
Effective Financial
Processes
•Launch of Financial Transparency Dashboard
3. Transparent,
Useful Financial
Reporting
•Issued 2020 Capital Lease Financing; inclusion of facility improvements in addition to
vehicles and equipment
4. Sustainable
Asset
Management
•Continuity –Turnover in department has been very low and engagement remains high5. Great
Workplace
25
26
8/12/2020
14
CITY OF SOUTH BEND, IN
2021 Goals
•Refine forecasting and modeling practices –ongoing analysis
•Develop real-time cash monitoring processes
1. Strong Fiscal
Management
•Continue to remove barriers to utilizing MWBE’s in City procurement
•Design a Comprehensive Risk Management program
2. Efficient &
Effective Financial
Processes
•Expand Financial Transparency Dashboard to move to real-time financial reports
•Education: Increase engagement in and understanding of budget and financial reports
3. Transparent,
Useful Financial
Reporting
•Fleet Software: Refine and standardize fleet replacement schedules
•Centralized Asset Management: Facilities and non-fleet assets
4. Sustainable
Asset
Management
•Collaboratively develop and refine roles and responsibilities5. Great
Workplace
CITY OF SOUTH BEND, IN
Public Works
27
28
8/12/2020
15
CITY OF SOUTH BEND, IN
Accomplishments –YTD 2020
•Continuing crack seal program to help extend the life
of a street. Crews have completed 9.74 lane miles with
a goal of 30 lane miles by the end of the year.
•Secured $1M in additional funding through the Indiana
Community Crossings Matching Grant for paving. Six
roads are to be paved:
•Chapin Street from Sample Street to Western Avenue
•Jefferson Boulevard from Eddy Street to Ironwood Drive
•Lafayette Boulevard from South Street to Indiana Street
•Monroe Street from Michigan Street to Bronson Street
•Rockne Drive from Twyckenham Drive to Ironwood Drive
•Twyckenham Drive from Bowman Street to Woodside
Drive
CITY OF SOUTH BEND, IN
Accomplishments –YTD 2020
•Paved 25.7 lane miles between internal and external
crews as of July 2020. Expected to pave around 50
lane miles in 2020.
•Three South Bend federal aid projects are currently
under construction: Bendix Road, Corby-Rockne-
Ironwood and Olive Street.
•Managed and inspected the construction of various
park projects: Leeper, Pinhook, Pulaski, and the
Governor Kernan Trail.
•Maxed out the budget for the 2020 Curb & Sidewalk
Reimbursement Program at 60 applications. The
program allows all property owners to participate and
offers a higher reimbursement amount in three target
areas.
29
30
8/12/2020
16
CITY OF SOUTH BEND, IN
Accomplishments –YTD 2020
•Completed 46% of the 4,980 LF curb and 5,664 LF sidewalk allocated for the Council’s Curb & Sidewalk program. As of the first week of August, 48 properties have been completed.
•Completed a streetlight inventory and LED retrofit assessment.
•Implemented the 2019 Light Up South Bend with AEP in Districts 1, 4 and 5.
•Reviewed/released 43 development projects and initiated 46 new engineering projects.
•Awarded 11 quotes and 11 bids totaling $5.9M with 28% MWBE Good Faith Effort.
•Completed nearly $500K in stormwater funded projects on Privet Lane and Sampson/Overlook.
CITY OF SOUTH BEND, IN
Accomplishments –YTD 2020
•Received 151 applications (record number) for the 2020 Lamppost Lighting Program. Application deadline was July 31. Two target areas for 2020 were NNN and Rum Village.
•Secured $41,000 in grant funding for electric vehicle and EV charging equipment.
•Finalized I&M Rate Case participation resulting in $370,717 yearly avoided costs, including $45,674 yearly real bill savings.
•Completed operational greenhouse gas inventory and Carbon Disclosure Project. Expected to be reported in late August.
•Awarded AmeriCorps grant renewal with increase in funding.
31
32
8/12/2020
17
CITY OF SOUTH BEND, IN
Accomplishments –YTD 2020
•Served 208 homes through the South Bend Green
Corps with minor energy retrofits and 23 homes with
major improvements since September 2019. By August
31, AmeriCorps members will have provided 18,800
hours of service.
•Annual sales of compost and mulch are up 5% despite
having a month-long closure due to COVID-19.
•Installed new software (Routeware) for more efficient
route tracking for Solid Waste.
•Delivered more than 2,500 new trash and yard waste
bins.
•Added 2,478 customers to the opt-in yard waste
program this year.
CITY OF SOUTH BEND, IN
Accomplishments –YTD 2020
•Collected an additional 3,452,000 lbs of trash and
498,000 lbs of yard waste compared to 2019 at this
time.
•Implemented new Solid Waste rebranding on two of its
new trucks.
•Continued engagement with various neighborhoods
about traffic calming plans.
•Installed first phase of a comprehensive wayfinding
signage across the city that will assist visitors and
residents in navigating to key South Bend destinations
and attractions.
•Completed design requirements and began testing the
new Utility Billing and Customer Information System
software. Expected to launch end of October.
33
34
8/12/2020
18
CITY OF SOUTH BEND, IN
Accomplishments –YTD 2020
•Continuing to perform work on pump stations and
CSOs along with electrical improvements to keep
Wastewater and Water Works running efficiently.
Projects include:
•Olive Well Field GAC plant
•Operation of a new drinking water well at North
Station Well Field
•Replacement of CSO backwater valves
CITY OF SOUTH BEND, IN
Goals / Plans for Q3 –Q4, 2020
•Launch the new customer information system
software for Water Works in late October.
•Install a kiosk outside Water Works Customer
Service Office that would allow customers to
make payments on their bills any time of day.
•Evaluate the current status of drinking water
corrosion control program to maintain water
balances in drinking water quality.
•Relocate the Douglas Road lift station as part of
the St. Joseph County Douglas Road
Realignment Project.
35
36
8/12/2020
19
CITY OF SOUTH BEND, IN
Goals / Plans for Q3 –Q4, 2020
•Begin construction on several Wastewater
capital improvement projects that include
rehabilitating lift stations, and CSO and
clarifier replacement work.
•Finalize the CSO Long-Term Control Plan with
EPA & IDEM.
•Implement the Customer Assistance Program,
which will lower the sewer charge portion of
monthly city utility bills by giving lower
income-based rates to eligible households.
•Work with IT to implement CityWorks in Streets.
•Decrease trash and yard waste misses.
CITY OF SOUTH BEND, IN
Goals / Plans for Q3 –Q4, 2020
•Pilot an education campaign designed to reduce
contamination in yard waste bins.
•Initiate Fall ReLeaf part-time hires and start
program.
•Prep for snow removal.
•Implement a City Road Plan that will address
streets in poor conditions over the next three years
•Complete three major road projects:
•Bendix Drive
•Brick Road
•Corby-Rockne-Ironwood
•(Work on Olive Street will continue into 2021.)
37
38
8/12/2020
20
CITY OF SOUTH BEND, IN
Goals / Plans for Q3 –Q4, 2020
•Implement next phase of streetlights as part of
Light Up South Bend with AEP.
•Continue to implement the Climate Action Plan
with energy workplan.
•Install up to 4 additional EV charging stations at
city-owned locations.
•Launch Year 3 of AmeriCorps –members will be
serving in South Bend Green Corps and other city
teams.
•Bid out Phase 2 of the City’s wayfinding signage.
CITY OF SOUTH BEND, IN
Goals / Plans for Q3 –Q4, 2020
•Finalize a no-cost agreement to convert I&M-
owned streetlights to LED avoiding ~ $191,078 a
year in streetlighting expenses.
•Install the first phase of temporary traffic calming
demonstrations in the Harter Heights
Neighborhood.
•Construct up to 13 speed humps in Harter Heights,
Monroe Park and Lathrop Street.
•Awaiting grant funding for the construction of the
St. Joseph Riverbank Stabilization project on North
Shore and Riverside Drives.
39
40
8/12/2020
21
CITY OF SOUTH BEND, IN
Police Department
CITY OF SOUTH BEND, IN
Recruitment/Other 2019-2020
Accomplishments
•7 new officers: 1 F/W, 4 M/B, 2 M/W. 2-3 lateral transfers in
que.
•Department strength at 222 sworn officers.
•Hybrid vehicle transition to IB (Fusions).
•Discipline Matrix and several other policy reforms.
•Successful 2019 PAL Program (almost 700 kids)
•7,000 attendees at “Cops-n-Goblins” @ Four Winds Field, and
numerous neighborhood and Parks cook out’s and in’s.
•Virtual Academy and NILEA vs ILEA
41
42
8/12/2020
22
CITY OF SOUTH BEND, IN
In-Progress 2020
•Use of Force Policy
•21CP recommendations
•De-escalation, Bias-free, Verbal Judo trainings (continued and new)
•Recruiting/Retention
•-2 Records personnel, additional -2 (attrition). Revamped hours
•Civilianizing positions where applicable
•Cadets/Interns
•PAL Program
•Personnel and wages studies
•Media/social-media information = true and positive stories, deeds and acts…Maintaining community trust in the social media age and climate
•Online reporting capabilities and capacity
•Reorganization of Records Operations
CITY OF SOUTH BEND, IN
2021 GOALS
•Continue to strengthen and/or build further community relations and relationships.
•Move purposely, steadily and focused on the Action Plan based on 21CP recommendations.
•Recruiting and Retention priorities, including compensation.
•Records Management System
•Crossing Guards and/or other entities or programs provided/funded by SBPD.
•In-person neighborhood/other meetings as well as all the other (Shop w/a Cop, Halloween, Job Fairs, NNO, etc…) outreach/informational events.
•Working with City Council on the establishment of a Community Review Board
43
44
8/12/2020
23
CITY OF SOUTH BEND, IN
Fire Department
CITY OF SOUTH BEND, IN
Fire Department –2020 Accomplishments
•Completed renovations to Fire Stations 3 and 6
•Maintained NFPA (1710) Standards for staffing during COVID-19
for EMS and Fire
•Community Paramedicine Program Enhanced
•Drone Team assisted ND Student Search
•Fire Station 4 received Gold status using the green building
rating system for LEED (Leadership in Energy and Environmental
Design)
•Fire Station 9 receives Silver status for LEED
•HART (Helicopter Aquatic Rescue Team) Program
•Completed CTE Program
45
46
8/12/2020
24
CITY OF SOUTH BEND, IN
Fire Department –2021 Goals
•Establish Training Facility as a revenue generating Regional Training
Facility (Promotes revenue for the Department and the City)
•Continue to prepare for ISO audit to increase our rating from 2 to 1 (top
level)
•Apply for Firefighters federal grant to commission study to identify cancer
risk to SBFD personnel in order to employ a focused prevention and early
detection program
•Improve Diversity recruitment and female promotion directives
•Continue Indiana River Rescue School instruction (Promotes revenue for
the Department and the City)
•Expand Smoke Alarm Canvasses to cover every District
•NFPA 1710 compliance
CITY OF SOUTH BEND, IN
Department of Community
Investment
47
48
8/12/2020
25
CITY OF SOUTH BEND, IN
Building Department
Accomplishments –YTD 2020
•Issued 4,245 building permits (ytd July)
•All inspector and most front office positions now filled
•88% of all inspectors now Certified through ICC
CITY OF SOUTH BEND, IN
Building Department
Goals / Plans for 2021
•100% Certified Inspectors by end of 2021
•Increase from 20% to 40% Committee Membership in IABO
and other industry associations
•Community outreach for free/low cost home improvements
and repairs
49
50
8/12/2020
26
CITY OF SOUTH BEND, IN
Engagement & Economic Empowerment
Accomplishments –YTD 2020
•Inclusive Neighborhood Development
•Hosted an Incremental Development Bootcamp with over 50 attendees in Q1.
•Continued Small Developer Technical Assistance to over 20 residents in their development and entrepreneurial
•Currently 11 local developers participating in IncDev’s most recent bootcamp through St. Mary’s College SPARK program.
•Eviction Prevention
•Best Practices & Feasibility Report-South Bend Eviction Report
•Bloomberg’s What Works Cities (WCW) Eviction Prevention Sprint
•Homes for Homeless Families Pilot
•Neighborhood Engagement
•Love Your Block (LYB) Mini-Grant Program
•The team distributed approximately 1500 doorhangers to target areas for promotion of LYB grants and local food assistance during the onset of COVID-19 and assisted with the distribution of nearly 900 social distancing posters to small businesses in collaboration with the SBGreenCorps.
•17 Acts of Kindness Mini-Grants
•9 Digital Inclusion Grants
•Tend the Bend Trailer completion with socially distancing instructions. This builds on the momentum and achievements of the 2019 LYB program:
•75 Code Violations Fixed, over $17,000 in-kind donations, over 190 volunteers, nearly 6,000 lbs of trash removed, and 121 repairs
•Built Airtable database to streamline management of neighborhood organization contacts and small developers
CITY OF SOUTH BEND, IN
51
52
8/12/2020
27
CITY OF SOUTH BEND, IN
Engagement & Economic Empowerment
Goals / Plans for 2021
•Complete the Small Developer Toolkit with key information on property acquisition, local financial institutions, real estate project proformas, code and permit information, local environment consultants, and key best practices research.
•COVID19 Pivot on Love Your Block (LYB)Small Scale Home Repair/Minority Contractor Capacity Building Programming
•Complete Linden Avenue Greenhouse Deconstruction Project
•Build capacity of local minority contractors and developers
•Develop cross-departmental/community-based fund development and sustainability plan
•Reframe neighborhood engagement strategy with Majora Carter Group for 2021/2022
•Launch Mayor’s Neighborhood Advisory Council
•Acts as advisory council to the Mayor on neighborhood-based issues and programming (e.g. Mayor’s Night Out, Love Your Block, Neighborhood Plans, Census Outreach)
•Streamlines communication between neighborhood leaders and city administrative leaders
•Creates Neighborhoods Monthly Report and Neighborhood Engagement Strategy
•Supports civic engagement activity through direct funding and technical assistance to neighborhood-based organizations
CITY OF SOUTH BEND, IN
Neighborhood Development
Accomplishments –YTD 2020
•CARES Act CDBG and ESG Allocations for COVID-19 Response
•Partnered to launch programs offering rent/utility payment assistance, supporting food related costs, and homeless provider support
•Homelessness
•Weather Amnesty -October 1 to May 1; CFTH 191individuals, Hope 235 individual
•OLR Day Warming Center
•Isolation Quarantine Center served 84 individuals
•Supported CFTH PSH Leasing for 10 individuals
53
54
8/12/2020
28
CITY OF SOUTH BEND, IN
Neighborhood Development
Accomplishments –YTD 2020
•Direct Housing Services
•SB/UEA Home Repair Program
•Restarted interior inspections in July with COVID-19 safety measures; 7 addresses with work completed YTD; 107 apps reviewed & in the pipeline
•Housing Counseling transitioned to virtual counseling
•Clients assisted YTD: 36 mortgage delinquency / default; 20 Pre-purchase; 30 Post-purchase
•Community Homebuyers Corporation (CHC) Homeownership Program
•5 closings/new homeowners YTD
•Neighborhood Development
•Six single-family houses developed & sold; anticipate twelve total this year
CITY OF SOUTH BEND, IN
Neighborhood Development
Goals / Plans for 2021
•Homelessness
•Weather amnesty at CFTH and Salvation Army building
•Support Permanent Supportive Housing options
•Review outreach and coordination position
•Direct Housing Services
•Home Repair Program –increased funding/geography options
•Neighborhood Development
•Development financing to incentivize new construction on vacant
lots
55
56
8/12/2020
29
CITY OF SOUTH BEND, IN
Planning &
Community Resources
CITY OF SOUTH BEND, IN
Strategic Planning –neighborhoods
▪Miami Hills Neighborhood Plan
-developed an on-line engagement
platform to gather input from
neighbors
▪Other neighborhood plans put
on temporary hold due to Covid-
19
57
58
8/12/2020
30
CITY OF SOUTH BEND, IN
Strategic Planning –complete streets
▪Washington / Chapin / LaPorte
▪Western Avenue Phase 3
▪Dubail Avenue -engineering
CITY OF SOUTH BEND, IN
Strategic Planning –façade grants
▪Awarded 3 matching grants on
Lincolnway and Western Ave.
▪$127,000 total improvements
▪Awarded 4 matching grants for
Miami Street and Mishawaka
Avenue
▪$64,930 total improvements
59
60
8/12/2020
31
CITY OF SOUTH BEND, IN
Strategic Planning –parks
▪City Cemetery Park
▪Pinhook Park
▪Pulaski Park
▪Leeper Park
▪Northside Trail
▪Howard Park
CITY OF SOUTH BEND, IN
Strategic Planning –Census 2020
61
62
8/12/2020
32
CITY OF SOUTH BEND, IN
Property
▪Coordinating ongoing
maintenance and repair of
Salvation Army Building
▪Burke Building repair
▪Facilitating property purchases
and dispositions
▪Right of Way parcel clean up
CITY OF SOUTH BEND, IN
Historic Preservation
▪Administrative Approvals –140
▪Commission Reviewed –23
▪Digital Housekeeping
-Over 5900 records digitized
▪Awarded a $5000 grant to study
Portage Manor renovations
▪Secured South Bend as the site
for Indiana’s Statewide
Preservation Conference 2021
63
64
8/12/2020
33
CITY OF SOUTH BEND, IN
Zoning Administration
▪New Zoning Ordinance took effect January 1st 2020
▪New ZO streamlines the development process while
encouraging investment in our neighborhoods
▪SB Plan Commission and BZA conducting business
▪Coordination with other departments improved
CITY OF SOUTH BEND, IN
2020 / 2021 Goals
▪Refocus on Neighborhood Planning and development of a more interactive and
robust on-line engagement platform for the City.
▪Explore the development of a patient capital fund for new residential construction
in legacy neighborhoods.
▪Develop pre-approved residential building plans.
▪Complete Dubail Avenue engineering and coordination with United Way for their
neighborhood center.
▪Work with Engineering to design and test next generation of traffic calming
measures.
▪Continue to evolve the Zoning Ordinance, streamline processes and coordination
with other departments.
▪HPC & VPA to jointly apply for a grant to address the Walker Field Park Shelter.
65
66
8/12/2020
34
CITY OF SOUTH BEND, IN
DCI Business
Development
We connect residents and businesses to resources and programs
to increase standard of living in the community.
Business Incentives
•Tax Abatement/Phase-In Incentives
•Tax Increment Financing
•Loan Programs: RLF, CDFI
•Façade Matching Grants
Business Assistance
•Business Licensing and Startup Assistance
•Economic Development Partners -Driving Development –
Opportunity Zones –Site Selection –Expansion Assistance
•Small Businesses Assistance –Small Scale Manufacturing Grant
Implementation -Microloan program development –IRF/RLF
•“Account Management” function –one stop liaison for all City
services
Workforce Development
•Increasing MHI one resident at a time. Career-enhancement
grants for SB residents and employers.
BUSINESS ATTRACTION, RETENTION & EXPANSION = INVESTMENT & JOBS = INCREASED MHI = ENHANCED QUALITY OF LIFE AND PLACE
CITY OF SOUTH BEND, IN
Residential/Mixed Use
67
68
8/12/2020
35
CITY OF SOUTH BEND, IN
Office/Mixed Use
CITY OF SOUTH BEND, IN
Industrial Spec Buildings
69
70
8/12/2020
36
CITY OF SOUTH BEND, IN
Business Expansions/Relocations
CITY OF SOUTH BEND, IN
TIF-Supported Neighborhood Infrastructure
•Gemini Apartments
•Robertson Apartments Parking
•United Way Center Planning
•Streetscape at La Casa
•Western Ave. Streetscape
•Washington Streetscape
•31/Cleveland Reconstruction
•Sample & Sheridan Intersection
•Olive Street Reconstruction
•Olive Street Planning/Engineering
•Dubail Planning/Engineering
•Elwood Planning/Engineering
•Prairie Avenue Water Main
•Douglas Rd. Lift Station
•Colfax Lift Station
•Pinhook Water Treatment Plant
•South Well Field Water Treatment Plant
•North Station Water Treatment Plant
•Olive Water Treatment Plant
•PARKS! Howard Park & Other City Parks
•Seitz Park Planning
•Coal Line Trail
•City Cemetery
71
72
8/12/2020
37
CITY OF SOUTH BEND, IN
Business Attraction, Retention & Expansion
Tax Abatements/Phase-ins
•Win-Win Incentive
•No Cost –Deferral
•Drives New Investment/Jobs
•Increases Future Tax Base
78+ Active Phase-Ins:
•>$508 Million Private Investment
•>$242 Million Annual Payrolls
•>4,738 New/Retained Jobs
•>1,000 Minority Employees
CITY OF SOUTH BEND, IN
Business Attraction, Retention & Expansion
Tax Abatements/Phase-ins
2020 YTD
•4 Tax Abatements/Phase-ins
•$4.2 Million Private Investment
•41 New and Retained Jobs
2021
•Tax Abatements/Phase-ins will be a critical
tool for Economic Development and
recovery from COVID-19 impacts
•Activates vacant land and buildings
•Key to growth in our competitive landscape
for investment & jobs
73
74
8/12/2020
38
CITY OF SOUTH BEND, IN
Small Business Loan Programs
CDFI-Friendly South Bend
•$500K seed funding launched this loan program
•Partnered with Accion, Bankable, other CDFI’s
•Small/micro-loans for smallest businesses
Revolving Loan Fund (1)
•4th year with an “A” rating from the EDA
•~$7M corpus, active loans at over a dozen firms
Revolving Loan Fund (2)
•$7.7M EDA CARES Act Recovery Assistance Grant to make
loans to coronavirus impacted small businesses in the City
•Largest Award in Indiana (of total $16M)
•2-year initiative to loan out entire fund
•Budget elements reimbursed by EDA administrative funding
CITY OF SOUTH BEND, IN
Small Business Loan Programs
75
76
8/12/2020
39
CITY OF SOUTH BEND, IN
No New 2021 Funds Needed –Budget Line Redeployed
to Small Business Assistance
Available on these corridors:
•Western Ave
•Lincoln Way West
•Miami
•Mishawaka
•Linden
•Portage/Elwood
•>$900K in matching funds available
•9 active new applications presently
Façade Matching Grants
CITY OF SOUTH BEND, IN
•$250K
•Recast Boost: an immersive project to assist with
fixing existing policies, launching new programs,
and creating new real estate potential with a
special focus on small-scale manufacturing
•Improve business development support for small
business/small-scale manufacturing: implement a
platform to raise awareness of the tools and
opportunities the City of South Bend offers
Business Licensing & Startup Support
•Implemented CityWorks online apps/renewals
•992 Licenses in 2020 for $111K in revenue
•Work closely with several South Bend
entrepreneurial support organizations
Small Business Assistance
77
78
8/12/2020
40
CITY OF SOUTH BEND, IN
$500K
85 Graduates (PC) –267 Waiting
Programs Include:
•Commercial Driver’s License
•Certified Nursing Assistant
•Basic Manufacturing Skills
•Six Sigma Green Belt
•Lean Manufacturing
•Early Childhood Care
•IT Training Programs
Partners Include:
•Purdue MEP
•Ivy Tech
•Early Childhood Alliance
•Legacy/Senior 1 Care
•Truck Driver’s Institute
DuComb Center & Reentry Center
Pathways Workforce Development
CITY OF SOUTH BEND, IN
Pathways
Workforce
Development
Creating Positive Outcomes for
South Bend Residents and
Households
Average CDL Trainee:
•Hourly Wage Before = $12.00
•Hourly Wage After = $29.50
•An increase in annual
household income from
$24,000/year to $60,000/year
79
80
8/12/2020
41
CITY OF SOUTH BEND, IN
Key Business Development Goals: 2021
•Business Attraction
•Business Retention
•Business Expansion
•Tax Abatements –Primary business incentive tool for growth
•TIF –Focus on neighborhoods and infrastructure assistance
•IRF –Launch and deploy $7.7M loan program for post-COVID recovery
•CDFI-Friendly –Support South Bend’s smallest startups and businesses
•Façade Matching Grants –enhance businesses and key corridors across SB
•Small Business Support –Launch a new ecosystem for small business success
•Workforce Development –Lift residents and businesses to build South Bend’s success on individual and personal successes across the community
•South Bend Businesses and Individuals are struggling but there is help & opportunity out there…
CITY OF SOUTH BEND, IN
Code Enforcement
81
82
8/12/2020
42
CITY OF SOUTH BEND, IN
Accomplishments –YTD 2020
Code Enforcement
•Strategic -Collaborated with I&T, Council, Mayor’s Office and Legal to streamline
Landlord Registration online registration process
•Strategic -Established enforcement procedures for Landlord Registration and Vacant
& Abandoned Registration
•Baseline -Contracted with third party to prepare the Request for Proposals for
software selection –required allocating staff resources for heavy involvement in
planning
Animal Resource Center
•Strategic -Averaged a 90% live release rate officially achieving a “No-Kill” status
•Strategic -Transfers to rescue increased 33% (999 animals moved out of the shelter)
•Strategic -Built a much larger volunteer base for enrichment of the animals
CITY OF SOUTH BEND, IN
Goals / Plans for 2021
Code Enforcement
•Strategic –Effectively assess and implement Code activities/staff into a broader
Neighborhoods framework within DCI
•Baseline -Implement software capable of addressing all types of actions (environmental,
housing, zoning, Rental Safety Verification)
•Baseline -Transfer all existing housing and RSVP cases to new software
•Baseline -Update Municipal Code to reflect latest version of International Property
Maintenance Code
Animal Resource Center
•Strategic -Seek public input from Animal Control Commission and stakeholders regarding
the revised Animal Control Ordinance.
•Strategic -Increase our 90% live release rate to at least 95%
•Strategic -Rebuild our volunteer base –due to COVID-19.
83
84
8/12/2020
43
CITY OF SOUTH BEND, IN
Venues Parks & Arts
CITY OF SOUTH BEND, IN
By Year End 2020
21/31 Strategic Initiatives Completed
85
86
8/12/2020
44
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
87
88
8/12/2020
45
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
89
90
8/12/2020
46
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
91
92
8/12/2020
47
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
93
94
8/12/2020
48
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
95
96
8/12/2020
49
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
97
98
8/12/2020
50
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
99
100
8/12/2020
51
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
101
102
8/12/2020
52
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
103
104
8/12/2020
53
CITY OF SOUTH BEND, IN
Number of Shows: 91 Attendance: 97,570 Pollstar Finish: #73Net Revenue: $173,127Economic Impact: $8.2M
Number of events: 58 Net Revenue: ($151,107) Economic Impact: $2.2M
Number of Events: 526 Attendance: 165,133 Net Revenue: $191,375Hotel Room Nights: 15,023 Economic Impact: $11.1M Net Promoter Score: 81.5%
2019
675 Events
$21.5MEconomic Impact
CITY OF SOUTH BEND, IN
105
106
8/12/2020
54
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
107
108
8/12/2020
55
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
109
110
8/12/2020
56
CITY OF SOUTH BEND, IN
$40M City Investment
CITY OF SOUTH BEND, IN
Impact Employment Labor Income Economic Value
Generated
Direct Effects 837.46 $56,690,306 $63,062,755
Indirect Effects 118.49 $7,825,860 $20,362,273
Induced Effects 272.14 $13,795,651 $37,558,199
Total 1,228.10 $76,311,817 $120,983,228
$40M City Investment
111
112
8/12/2020
57
CITY OF SOUTH BEND, INWHY PARKS & TRAILS?
CITY OF SOUTH BEND, IN
113
114
8/12/2020
58
CITY OF SOUTH BEND, IN
MAJOR CAPITAL PROJECTS
Completed Past 3 Years
Currently In Progress
Planned & Proposed
CITY OF SOUTH BEND, IN
2020 / 2021
Governor Kernan Trail
Pinhook Park
Potawatomi Zoo
Randolph Park Courts
Howard Park
Muessel Grove Restroom
City Cemetery
O’Brien Center
LaSalle Park
Seitz Park
West Bank Trail
Athletic Courts
Walker Field Pavilion
By the Numbers…
1 Boomer
2.5 New Miles of Trails
18 New Playgrounds
22 New Restrooms
42 Improved Properties
88 ADA Enhancements
140+ Programs / Events
40,000+ New Plantings
100’s Thousands Visitors
$19M+ Private Dollars
$40M City Investment
$120M+ Economic Impact
(…and counting)
115
116
8/12/2020
59
CITY OF SOUTH BEND, IN
www.MySBParksandTrails.com
CITY OF SOUTH BEND, IN
Higher Earnings Early employment opportunities
translate into higher earnings in adulthood.
Improved Graduation Rates Youth who
work are more likely to graduate high school & attend college.
Financial Inclusion Youth having access to money,
bank accounts, and financial management skills has dramatic
impact on personal and family economic stability.
Stronger Communities Youth who work
become contributors & promoters of their communities.
Decreased Youth Violence Youth who work
are less likely to contribute to crime or acts of violence.
Taxpayers Save Help create productive citizens and
reduce the burden of unengaged youth on society.
Summer 2020 YTD
74 Youth Employed
45% Minority
Entrance Survey
2,217 Hours of Training
117
118
8/12/2020
60
CITY OF SOUTH BEND, IN
Community Committee
Repairs & Maintenance
Experience Enhancements
Plaza Redevelopment
Equity in Arts
Celebration
Endowment
CITY OF SOUTH BEND, IN
119
120
8/12/2020
61
CITY OF SOUTH BEND, IN
CITY OF SOUTH BEND, IN
121
122
8/12/2020
62
CITY OF SOUTH BEND, IN
GOING ALL IN
ON RECREATION
FOR SOUTH BEND.
A plan to intentionally provide programming and spaces for ALL, expanding impact through collaboration
CITY OF SOUTH BEND, IN
COMMUNITY PARTNERS
Current & Future Partners (& more…) to expand our
reach & impact to their fullest potential.
123
124
8/12/2020
63
CITY OF SOUTH BEND, INFirst Week of March…
CITY OF SOUTH BEND, INLastFive Months…
125
126
8/12/2020
64
CITY OF SOUTH BEND, INLastFive Months…
CITY OF SOUTH BEND, INLastFive Months…
127
128
8/12/2020
65
CITY OF SOUTH BEND, INLastFive Months…
CITY OF SOUTH BEND, INLastFive Months…
129
130
8/12/2020
66
CITY OF SOUTH BEND, INLastFive Months…
CITY OF SOUTH BEND, INLastFive Months…
131
132
8/12/2020
67
CITY OF SOUTH BEND, INNextFive Months…?
CITY OF SOUTH BEND, IN
Diversity & Inclusion /
Human Rights Commission
133
134
8/12/2020
68
CITY OF SOUTH BEND, IN
Office of Diversity & Inclusion –2020 Accomplishments
1.HIRED: INCLUSIVE PROJECT MANAGER, CONTRACT COMPLIANCE ADMINISTRATOR, INCLUSIVE FELLOWS, & ATTORNEY
2.VIRTUAL WEBINAR’S:
•COVID-19 SOLUTIONS CONSORTIUM SERIES: STIMULUS DOLLARS/LOCAL FUNDING-ENTREPRENEURSHIP EMPOWERMENT-TOOLS TO ASSIST VETERAN
BUSINESSES-HOW DO WOMEN-OWNED BUSINESSES “KEEP CALM AND CARRY ON” IN A CRISIS-TACKLING FEAR AND ANXIETY AMID COVID-19.
3.OPEN CONVERSATIONS ON RACE AND RACE RELATIONS
•RACISM
•IMPLICIT BIAS TRAINING
•DEPARTMENT HEADS/SUPERVISORS/CITY STAFF
4.BRANDED D & I OFFICE: NEW LOGO AND BANNER
Michael Patton, MNA, Diversity, Compliance & Inclusion Officer
CITY OF SOUTH BEND, IN
Office of Diversity & Inclusion –2020 Accomplishments
5.VIRTUAL NEIGHBORHOOD BUSINESS LAB’S
•THE IMPORTANCE OF D & I AND THE CITY OF SB, MAYOR MUELLER
•CITY OF SB VENDOR REGISTRATION, MICHAEL SCHMIDT
•BECOMING A SMALL DEVELOPER/CDBG FUNDING, LORI TIMMER
•RACISM DECLARED A PUBLIC HEALTH CRISIS, DR. BOB EINTERZ
•INDOT EXPEDITED CERT’S PROCESS, SEAN HOWARD
BUSINESS LAB’S ARE PLAYED ON OUR: CITY OF SOUTH BEND DIVERSITY,COMPLIANCE &
INCLUSION FB PAGE. MON-FRI 8-10 AM & SUN 7:30-8:30 AM
6.INCREASED MWBE VENDOR REGISTRY/2500 MAILOUT
7.COLLABORATED WITH COMMUNITY INVESTMENT: SMALL BUSINESS RESILIENCY GRANT $5,000
Michael Patton, MNA, Diversity, Compliance & Inclusion Officer
135
136
8/12/2020
69
CITY OF SOUTH BEND, IN
Office of Diversity & Inclusion –2020 Accomplishments
8.ATTENDED 3 NATIONAL VIRTUAL DIVERSITY & INCLUSION CONFERENCES
•LIVING CITIES CONVENING
9.COLLABORATED WITH COMMUNITY INVESTMENT ON THE GREEN HOUSE INITIATIVE.
•OUR ROLE WAS TO SUPPLY THE MINORITY PRIME CONTRACTOR’S
Michael Patton, MNA, Diversity, Compliance & Inclusion Officer
CITY OF SOUTH BEND, IN
HRC Accomplishments –2020
•HRC Webinar Series beginning in May
o COVID-19 Housing Legal Update
o Equal Employment Opportunity Commission COVID-19 Update
o Indiana Foreclosure Network Program, COVID-19 Housing
o Race and Culture: The Basics
o Celebrating the 30th Anniversary of the ADA
o IHCDA & Guest Indiana State Senator David Niezgodski
•Celebrating the 30th Anniversary of the ADA
o Honored Karen Brandy-Comer and Kent Laudeman for commitment to disabled community
o Webinar celebrating ADA
o Voice of the People piece
•Launched Six HRC Commercials on National Television
o 3 in Housing
o 3 in Employment
•Maintained the Interlocal Agreement between St. Joseph County and the Commission to continue to enforce the County’s Human Rights Ordinance.
•Successfully maintained Federal contracts with the EEOC and HUD by meeting contractual obligations.
•Provided Community Outreach at County libraries and A Little Taste of Peace
•Partnered with Volunteer Lawyer Network, Notre Dame Law School, Greater South Bend Mishawaka Realtors Association
Michael Patton, MNA, Diversity Compliance Inclusion Officer
M. Diana Moya, Director of Housing
Crystal F. McCain, Director of Employment
137
138
8/12/2020
70
CITY OF SOUTH BEND, IN
HRC Accomplishments –2020 continued
•Partnered with City of Mishawaka (CDBG Funds)
•Received CDBG funds from City of South Bend
•Received County Appropriation for Interlocal Agreement
•Awarded HUD Partnership Funds
•Partnered with Sabor Latino Radio Station
•Partnered with Latin American Chamber of Commerce
Michael Patton, MNA, Diversity Compliance Inclusion Officer
M. Diana Moya, Director of Housing
Crystal F. McCain, Director of Employment
CITY OF SOUTH BEND, IN
Human Resources
139
140
8/12/2020
71
CITY OF SOUTH BEND, IN
2020 YTD Accomplishments
•COVID Leave Policies:
•Over 140 employees have been provided an average of 58 hours
of paid leave due to COVID and/or COVID-related school closures.
•COVID Safety: Prepared and managed City’s Safety Plan and
Phased Reopening.
•Benefits and HRIS Integration: Fully integrated new Kronos HRIS
with Benefits Platform.
•Compensation Study: Prepared comprehensive study to
evaluate SBPD pay within Indiana and the Midwest.
•Peer Support at SBPD: Developed and facilitated
implementation of peer support program for officers.
CITY OF SOUTH BEND, IN
2021 Goals
•Continue focus on positive work environment, with focus on
employee recognition and professional development.
•Successfully integrate Employee Safety program into HR
portfolio.
•Increase employee education initiatives related to key
health and well-being issues.
141
142
8/12/2020
72
CITY OF SOUTH BEND, IN
Legal Department
CITY OF SOUTH BEND, IN
100% Operational Efficiency During COVID
•Daily 8:00AM Teams Meetings to maintain morale, productivity, collaboration, and effectiveness; goal-setting and accomplishments discussed daily.
•Staggered remote working conditions and call-forwarding have allowed us to remain 100% effective in our service to residents and City Departments, while maintaining the health and safety of our team.
•Successful recruitment and onboarding operations of new employees during remote conditions.
•Years of careful planning to operate a 95% paperless office came to fruition in this pandemic environment.
143
144
8/12/2020
73
CITY OF SOUTH BEND, IN
Equity
Justice
Reform
21-Day
Challenge for
Racial Equity
Completed a
department-wide 21-
Day Racial Equity
Habit-Building
Challenge offered
through the
American Bar
Association to
explore our biases,
learn about the
history of race in
America, and discuss
a positive path
forward for our team
and our community.
CITY OF SOUTH BEND, IN
SBPD Discipline Matrix
Drafted and implemented the first-ever DisciplineMatrixfortheSouthBendPoliceDepartment,ensuring transparent decision-making and equitablestandardsforofficers.
Designed and facilitated CAG Meetings in the wake of a critical incident.
21CP Assessment of SBPD
Worked with former members of President Obama’s Task
Force on 21st Century Policing to conduct a
comprehensive assessment of the South Bend Police
Department and to release a Recommendation and
Implementation Guide.Collaborated with Clerk’s Office,
21CP,and City Leadership to facilitate a virtual 21CP
Presentation to share findings and a “roadmap for reform”
with the community.
145
146
8/12/2020
74
CITY OF SOUTH BEND, IN
Community Collaboration:
Health and Safety
Isolation Quarantine Center
Effectively collaborated with the Town of Roseland and Clay
Township to enable an Isolation Quarantine Center for residents,
navigating unique and unprecedented legal issues to ensure the
health and safety of our community during a pandemic.
Development
Prairie Avenue Water Main Project
Successfully acquired a permanent and temporary easement interest in
private property needed for the Prairie Avenue Water Main Project. The
acquisitions will allow the City to extend and loop a 12” water main
along the south side of Prairie Avenue from east of Mayflower to the
Four Winds Casino (approximately 6,500 feet), aiding in future
development interests of the City and Four Winds Casino.
CITY OF SOUTH BEND, IN
Efficient Legal Service and Fiscal Responsibility:
✓Collected $32,782 in Old Collections File Project, including demand letters sent to out-of-state debtors. YTD Collections are $207,512 in recoveries for the City.
✓Collected $2,092.60 in bankruptcies from proof of claims filed.
✓Filed Proof of Claims in 12 bankruptcies totaling a possible $9,602.43 in recovery.
✓Responded to 29 Mortgage Foreclosure cases and 43 Quiet Title actions with respective filings.
✓Addressed 123 ticket appeals.
✓Resolved 11 pending lawsuits.
✓Represented the City in 120 Code Hearings.
✓Processed 1,272 APRAS.
✓Resolved 36 claims for $17K, ensuring that “we pay what we owe.”
147
148
8/12/2020
75
CITY OF SOUTH BEND, IN
Legal Department Goals
2020 2021
•Finalize revisions and updates to SBPD Use of Force Policy.
•Obtain Record of Decision in Environmental matter.
•Implement Unsafe Building Law IC 36-7-9-13 –judgment via notice and opportunity to object.
•Amend ordinance regarding grass appeals.
•Amend PMC ordinance re IPMC update.
•Amend trash container ordinance for more efficient enforcement.
•Support Code as they begin RSVP inspections again and advise navigating while pandemic still ongoing.
•Counsel Animal Resource Center as it once again begins Animal Welfare Committee hearings.
•Assist Code and OVB in establishing solid referral and record-keeping procedures for collectible accounts.
•Research possible recovery paths for COVID losses.
•Assist SBPD with successful implementation of 21CP Recommendations.
•Utilize past claims data to provide departmental information and potential training to reduce claims paid amount by 20% from prior years.
•Continue to reduce outside litigation costs by taking on certain types of litigation in-house. Goal would be to save $25,000 to $50,000.
•Aim to cut claims completion time to no more than forty-five (45) days for 90% of claims.
•Ensure a successful inclusive procurement program to support increased opportunities for MWBEs.
•Provide 4th amendment training to Code and SBARC.
•Complete revision to Chapter 5 of SBARC’s ordinance.
•Assist Code with implementation of new software.
CITY OF SOUTH BEND, IN
Innovation & Technology
149
150
8/12/2020
76
CITY OF SOUTH BEND, IN
I&T Accomplishments –YTD 2020
•Implemented Dynamics for Finance & Operations (DFO) the City’s new ERP system, in partnership with Administration & Finance. This was accomplished while the City was almost entirely remote
•Launched new Landlord Registration Online Solution with Code. This web application was built in-house by our Applications Team
•Implemented City Works for Business Licensing for DCI
•Implemented Routeware, a new solution for Solid Waste
•Our Infrastructure team expanded ChoiceLight fiber access to Pinhook Park, Rum Village, and Byers Softball Complex
•Completed 2nd Annual Data Governance Cycle including an updated data inventory, improved and organized GIS data, and a new draft data collection policy formulated in partnership with the Legal Department
•Created new virtual budget feedback process/website and financial transparency dashboard in partnership with Administration & Finance
•Expanded Performance Management Programming: Customer Service STAT with Water Works and 311
CITY OF SOUTH BEND, IN
I&T Accomplishments –YTD 2020
•Awarded What Works Cities Silver Certification for excellence in data-driven governance, innovation, and performance management
•Awarded ICMA Certificate for Performance Management
•Won a Civic Switchboard Grant in partnership with the SJCPL. The grant secured funds to survey local nonprofits and mission driven organizations on data needs to inform future programing and training for those groups
•Ceiling Zero, a data training program incubated at the Technology Resource Center, secured state funding to scale to 100+ additional students
151
152
8/12/2020
77
CITY OF SOUTH BEND, IN
I&T Accomplishments –YTD 2020
COVID-19 Activities and Support:
•Services Team transitioned City to COVID-19 remote work, creating a remote work protocols, expanding training, distributing out mobile devices, setting up virtual meeting resources for teams across the City
•Commuters Trust Team Launched JobsProgress.com in partnership with Goodwill and Yext. JobsProgress.com is a centralized listing of local hourly wage opportunities for employees and job seekers
•Launched and managed COVID-19 City Resource Page, including centralized local resource information and local data dashboard
•Commuters Trust continued service to partnered employers and their hourly wage employees, including a new option for carpooling
•Created a new COVID-19 Digital Inclusion Toolkit with local partners like enFocus, SJCPL, and SBCSC
•311 worked with the Infrastructure and Services Teams to take the whole call center remote before lockdown. This resulted in achieving seamless call support from 311 in wake of COVID-19
CITY OF SOUTH BEND, IN
Goals / Plans for 2021
•Coordinate new website user group and undertake several website improvement initiatives with Departments to streamline residents’ online experiences.
•Continue excellence in performance management and transparency, adding new data to our open data portal and launching new data visualizations and dashboards for residents
•Undertake citywide process improvement initiatives for customer service so that service by service, the City can add tracking capability to digital 311 service requests
•Complete City Works AMS implementations across City teams: Streets, Forestry, Sewers, and potentially others
•Continue to improve security standards across City teams, first prioritizing public safety teams and applications
•In partnership with the Mayor’s Office and DCI, provide data analytics and innovation support for economic recovery and equity initiatives in the wake of COVID-19
•Work with local partners to develop a plan around broadband infrastructure, accessibility, and affordability in South Bend
•Continue to support hourly wage workers through the Commuters Trust Program, piloting new programs around car ownership/repair support as well as transportation for job seekers
153
154
8/12/2020
78
CITY OF SOUTH BEND, IN
Extra Slides
CITY OF SOUTH BEND, IN
Goals / Plans for Q3 –Q4, 2020
•Launch new Transparency & Open Data Projects with the Mayor and our partnered departments
•Upcoming: Streets Dashboard, Police Towing Transparency, Economic Development Dashboard + Data Resources, Parks Health Dashboard
•Launch New 311 Service Portal –Ability for residents to request services online rather than call 311
•Implement new Utility Billing Solution with Water Works
•Launch new cross-departmental website improvement project and website user group
•Launch new Police Transparency Page improved with resident feedback
•Continue to assist business units and Mayor with COVID-19 specific needs, analytics, and services support
155
156