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Home My WebLink AboutFireStatQ12020SBStat 2020 Fire SB Stat Q1 May 5,2020SBStat SBStat 2020 Today’s Agenda I. Highlights from this past quarter II. Using Data to Drive Performance III. Policy, Data, & Taking Action IV. Celebrating our values SBStat 2020 Highlights from this past quarter 1.Community Paramedicine 2.EMS Satisfaction Survey SBStat 2020 Fire Stat Portfolio Summary Status of SBStat projects in the queue for 2020 Project Brief Description Status EMS Customer Satisfaction Survey 2020 Strategic Plan Developing plan for department/community feedback and input Community Paramedicine Consolidating data input Promotion process & career progression analysis Legend Project on Schedule Project delayed Project cancelled Project under consideration SBStat 2020 Community Paramedicine •Two records of Community Paramedicine Data •Working to consolidate multiple records into one •Work during COVID-19 •Practicing social distancing as much as possible with contactless delivery •New CP paramedic •Want to hire new paramedic by June SBStat 2020 EMS Satisfaction Survey Project Context One of the only incomplete action items remaining from the 2014 Strategic Plan Project Scope Dispatch EMS (first responders, ambulances, paramedics) Billing (office staff, rates) Measuring Cleanliness Professionalism & Courteousness of Staff Knowledge & Skill of Staff Staff Commendations SBStat 2020 Privacy considerations •We want to get as detailed feedback as possible, but want to respect privacy of those responding •We want detailed responses without violating HIPPA laws SBStat 2020 Draft Questions •Potential draft questions: •How would you rate x on a scale of 1-10 •Follow up –did anything stand out to you about the x of this team?Positive or negative •Making some questions optional: •If you know it, what ambulance responded •Was it a South Bend Fire Department Ambulance? SBStat 2020 Survey Distribution Link on bill •Not everyone has access to a computer or the internet at home Paper Survey •Would require additional processing by SBFD staff •Would require multiple steps from residents –not only fill the survey out but also get it back to SBFD SBStat 2020 Implementing Changes •Cleanliness•EMS -Implement spot checks of ambos •Professionalism & Courteousness of Staff •Dispatch –share results with dispatch leadership•EMS –share results with station leadership, plan training •Knowledge & Skill of Staff •EMS –review training on any issues that arise•Billing –set up time to talk about questions they couldn't answer •Staff Commendations•Incorporate into dept-wide communications •Strategic plan SBStat 2020 Using data to drive performance Diving deep into a few key initiatives being undertaken to improve city performance •SBFD Promotion Process SBStat 2020 SBFD Promotion Process •Overview •Initial recruitment and early promotions •Battalion and Assistant Chief promotions SBStat 2020 FireChief Operations (Assistant Chief) 24-Hour Battalion Chiefs (6) 24-Hour Captains 24-Hour Firefighters Special Operations Water Rescue River Rescue Hazardous Materials Tactical Rescue Honor Guard Fire Prevention (Fire Marshal) Inspection Division (40 hour) Public Education Fire & Life Safety Educators Investigation Division Media/Public Contact Communications Center Liasion Administrative Services (Assistant Chief) Finance & Service Fleet Management EMS Billing (40 hour) Wellness/Fitness Initiative Building Maintenance Office Personnel Emergency Medical Services (Assistant Chief) EMS Training (from24 hourfirefighters/captains/BCs) HospitalLiaision (responsibility of chief) Notre Dame Liaision (responsibility of chief Community Paramedic (40 hour) Training and Instruction (Assistant Chief) Fire Instructors Training Bureau Fire Dept. Recruitment Luther J. Sr. Fire Training Center SBStat 2020 Fire Chief (1) Assistant Chiefs (5) Battalion Chiefs (6) Captains (60) 24-Hour Firefighters (~180) BCs report to the Assistant Chief for Operations Includes FF1, FF2, FF3, Pump Engineers, and Paramedics SBStat 2020 Recruitment Process •Application •Physical Test •Written Test •Interview •Polygraph test •Background test •MMPI and psychological examination •Recruit School SBStat 2020 Captain Promotion Process •Overview •Currently a (mostly) paper process •Can take test after being with SBFD for 8 years •Promotion list lasts for two years •Resume and cover letter are requested as a part of the application •Internal Practice •There are captains who were promoted before these requirements existed •Battalion Chiefs and up must obtain Captain certifications SBStat 2020 Captain Promotion Process Certifications Written Test First Interview Second Interview Promotion List SBStat 2020 Certifications •In order to take the written test, applicants need to get the following certifications: •Driver Operator Pumper •Fire Officer Strategy •Tactics, Fire Instructor 1 and Fire Officer 1 SBStat 2020 Written Test •The Candidate must pass a written test with a minimum score of 80% to be eligible to move on to the first interview •All test questions will be based on the 2017 Duty Manual and the 2018-2021 Collective Bargaining Agreement. SBStat 2020 First Interview •Each interviewer asks the candidate two questions and provides a rating based on the candidate’s answers. •The high and low scores are discarded on the first interview board. •The candidates that score in the top 12 or top 50% of the list are eligible to move on Two Chief Officers Three Captains SBStat 2020 Second Interview •Each interviewer will ask the candidate questions and provide a rating based on the candidate’s answers. •The scores are compiled and candidates are ranked based on scores. Two Chief Officers Two Captains SBStat 2020 Board of Public Safety •Final ranking will be turned over to the South Bend Board of Public Safety for final approval. •After Board of Public Safety approval, the final promotion list will be active for 2 years and candidates will be eligible for promotion to Captain in Special Assignment as vacancies become available. SBStat 2020 Data & Dashboard •View Dashboard SBStat 2020 Takeaways and Discussion Points •Since it takes 8 years for someone to apply to be a captain, the impacts of diverse recruiting are not immediately visible in the promotion process. SBStat 2020 Battalion Chief Promotions Certifications •Blue Card •NIMS Interested Captains Apply •BC opening is sent to all Captains, usually 6-10 apply Interviews •One round of interviews with Assistant Chiefs, BCs, HR SBStat 2020 Application Process •BC opening is sent to all Captains •Just started using MyStaffingPro, HR’s application tool •Handled internally by SBFD •Previously done over email •Interested Captains send in resumes and cover letters SBStat 2020 Interview •One round of interviews with Assistant Chiefs, BCs, HR •Candidates’ answers are scored and candidates are ranked by those scores SBStat 2020 Takeaways and Discussion Points •Chief level promotions require a resume and cover letter submission •No written test •HR or Mayor’s Office in interview panel SBStat 2020 Assistant Chief Promotion Process •Open to Captains & Battalion Chiefs •There is no written test, only interviews with the Assistant Chiefs and Fire Chief •Involves Mayor’s Office and HR SBStat 2020 Takeaways and Discussion Points •Open to Captains •Involves Mayor’s Office & HR •Interview panel is not set as these promotions are so infrequent SBStat 2020 Taking action Offering policy alternatives, data-based frameworks, and decision points to take action in improving the lives of South Bend residents SBStat 2020 Closing out the quarterRevisiting the [Insert Priority Area] Portfolio Project Status EMS Survey 2020 Strategic Plan Promotion Process Fire Inspection Process Legend Project on schedule Project delayed Project cancelled Project under consideration •Do we have clear next steps for the key initiatives discussed today? •Is the portfolio to the left still accurate? Should the projects next up in the queue be prioritized for next quarter? •Are there any initiatives/areas of interest that should be added to the portfolio for next quarter? Questions to close out the quarter SBStat 2020 Celebrating our values This section highlights exemplary work happening in the City to improve performance that may otherwise go unnoticed SBStat 2020 Fabric Facemask Donation •Fire stations giving out non-medical face masks in their neighborhoods