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SBStat 2020
SBStat 2020
City of South Bend | Performance Management
May 6, 2020
Fire Stat
City Performance Management
2020 Q1 SB Stat Post-Meeting Memo
2020 SB Stat Key Takeaways
• EMS Customer Satisfaction Survey
o Most effective way to distribute survey – possible A/B testing
o In Dan Parker’s experience at Beacon, response rates for paper and digital were about equal
• SBFD Promotion Process
o The promotion processes, especially Captain promotion, have been significantly standardized
over the past 15 years.
o Since it takes 8 years for a new hire to apply to become a captain, recruiting efforts would take a
while to show in the officers.
o BC and AC positions are few and are rarely vacant. Usually, a Chief will be in that spot until
retirement. The interview panels for these positions include HR and the Mayor’s Office to
emphasize the community-facing nature of these positions.
2020 SB Stat Topic Next Steps
• EMS Customer Satisfaction Survey
o Review A/B testing set-up
o Review other medical surveys
• SBFD Promotion Process
o Continue to move towards more digital records for promotion processes
Potential Topics Q2 2020 SB Stat
• Training Division – Collaboration & knowledge sharing with SBPD
• Fire Prevention Division – Baseline information and ideas for improvement