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Home My WebLink AboutProfessional Services Agreement - Invoice Cloud, Inc - Credit Card Payment Processing for Utilities1316 COUNTY -CITY BUILDING 227 W.JEFFERSON BOULEVARD SOI JTH BEND. INDIANA 46601-1830 CITY OF SOUTH BEND PETE BUTTIGIEG, MAYOR BOARD F PUBLIC WORKS September 24, 2019 Robert Lapides Invoice Cloud, Inc. 35 Braintree Hill Park #100 Braintree, MA 02184 RE: Professional Services Agreement Dear Mr. Lapides: PHONE 574/235-9251 FAx 574/235-9171 The Board of Public Works, at its meeting held on September 24, 2019, approved the above referenced agreement for credit card payment processing in the amount based on credit card and various sales. Enclosed please find a copy of the agreement for your records. If you have any further questions regarding this matter, please call this office at (574) 235- 9251. Sincerely, Linda M. Martin, Clerk Enclosure GARY A. GILOT GENEVIEVE E. MILLER ELIZABETH A. MARADIK LAURA L. O'SULLIVAN THERESE J. DORAU Invoice Cloud Statement of Work City of South e Overview The Invoice Cloud (IC) suite of services (The Service) will give the City of South Bend (City of South Bend) and its customers the ability to accept online payments for invoiced and non -invoiced items. The Service will allow the City of South Bend to offer online payment processing in a securely hosted real-time environment. Customers will be able to locate, view and print bills or invoices and payment records online and pay using credit cards, debit cards, and electronic checks. Definitions• 1. City of South Bend — Merchant / City of South Bend 2. Payer — Client customer, resident, person paying a bill or invoice 3. EBPP — Electronic Bill Presentment & Payment 4. Bill — Bill and Invoice are used synonymously throughout this document 5. RTDR - Real -Time Data Refresh — collects and aggregates the data as soon as a user accesses a specific function 6. NTDR — Near -Time Data Refresh — integration that happens periodically; the data is collected immediately but it is not aggregated until later — data can be processed every day, every hour or even every few minutes Security and ILidustry Compliance Invoice Cloud maintains full compliance with current applicable Payment Card Industry (PCI) standards, Cardholder Information Security Program (CISP) regulations and National Automated Clearinghouse Association (NACHA) rules and guidelines. Invoice Cloud will abide by such guidelines for the security of all cardholder data that Invoice Cloud possesses. a. PCI - Invoice Cloud will provide compliant storage of City of South Bend's customer payment information that is certified by Visa/MasterCard. Data security measures are addressed during collection and transmission via SSL with our patent pending encryption technology. All confidential information will be treated in accordance with the PCI standards. b. Software as a Service (SaaS) Architecture — All City of South Bend customer financial and payment information and the invoice presentment and payment processing application is housed offsite from City of South Bend. c. Browser Compatibility - Invoice Cloud supports the most current version of the industry's most common browsers. Data....Integration Invoice Cloud does maintain an integration with Systems and Software. The integration for the City of South Bend will include the functionality found in Appendix B. 3. Payer Portal The Payer Portal is an electronic bill presentment and online payment portal where a City of South Bend's customer (Payer) can view a bill and then proceed, within the same user interface, to make an online payment. a. Invoice Cloud will present bills electronically through a payer portal that is branded for City of South Bend or via an email notification, if the Payer provides an email address. b. The electronic invoice presentment will simulate the paper invoice City of South Bend uses and will be available in PDF and/or html format. IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend d. The Service may provide the Payer the option of making a payment via credit card (Visa, MasterCard, American Express and Discover) or electronic check (also referred to as ACH, e-check, EFT). e. The Service provides the Payer a one-time online payment option without registration, and the capability to register to access Payer's account history, schedule a payment, or set up AutoPay payments. f. A Payer will have the ability to choose their payment date (also known as scheduled payments). g. The system will accept partial, full, or overpayments as defined by the City of South Bend. h. The Payer will register with the Service using the authentication method designated by City of South Bend. i. Linking Accounts - After registering with the Service, the Payer will be able to login into their account(s). If the Payer has multiple accounts and uses the same authentication information for all accounts, the Payer will be able to link their account and view from a single registration. The Payer will then have the option to choose which account they would like to pay or view in further detail. j. The Payer will receive an email confirmation of payment after any payment process. k. The Payer will have the ability to search and access historical bills once they register with the Service. The Service will store twenty-four (24) months of rolling history from the point of City of South Bend's first invoice file upload to the Service. This includes invoice history and account history. I. City of South Bend has the option of allowing the Payer to pay via different payment methods which include online, IVR, IC City of South Bend Portal, Pay by Text, CloudCSRConnect and Cloud POSConnect. m. Payers who have scheduled a payment or registered for AutoPay will receive email notification from the Service of pending payments. n. The Service includes shopping cart functionality. o. The Service will allow the Payer the option to elect paperless billing. p. A Payer registered for paperless billing will be automatically placed back on paper billing if their email address is undeliverable; notification of the Payer's undeliverable email address will be sent to City of South Bend via email. q. The Service complies with Federal E-Signature Act for paperless billing and AutoPay by providing a system in which a Payer must confirm enrollment in paperless billing and/or AutoPay by responding to an email sent after the Payer registers for paperless billing and/or AutoPay through online self- service. 4. City« oaf SQut�_geend Portal The City of South Bend Portal is an administrative portal where City of South Bend staff will have access to reporting, search customers, search invoices, search payments, initiate payments or credits, login as a Payer, modify email templates, etc. a. City of South Bend can log in as the Payer on either the City of South Bend or Payer Portal and make a payment on behalf of the Payer. There is an audit trail for who made the payment, and the source of every payment (CSR, Pay by Text, AutoPay, Web, IVR, etc.). b. City of South Bend will have the capability of blocking future payments by specific Payer and payment method type (i.e. Credit Card or E-Check (ACH). c. Permissions — The City of South Bend Portal includes a table of role based permissions, determined by the City of South Bend's System Administrator. Each permission is applied to a user ID on an individual basis to maximize flexibility. The system administrator can allow or disallow access to functions such as viewing data, creating reports, resending email notices, processing payments, credits or refunds, editing email templates and more. Since it is controlled by City of South Bend administrator, changes can be made quickly on an as needed basis. d. Administrative Email Notifications - City of South Bend may set up the system to send several administrative notifications and request system notifications be sent to multiple staff members. This allows different departments to get the information they need in a timely manner. The notifications include: IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend • ACH Reject Notifications • Batch Close Notifications • Daily Management Report • File Processing Notifications • Month End Billing Invoice • Paperless Customer Email Bounce Daily Report • Request System Notifications (this is the ticketing system available in the Invoice Cloud payer portal). • Status Notifications (notifications of planned outages, new features, etc.) e, City of South Bend Controlled Configuration Options — The City of South Bend Portal includes several City of South Bend controlled configurable options to customize the way payments and customer accounts are handled. The City of South Bend will be able to configure for: • allowing Auto -Pay and scheduled payments • allowing customers to update their phone or mailing address through the payer portal • allowing customers to pay less than, or more than the balance due based on receivable type • updating Refund Policy description • updating customer service phone number S. Citv of South Bend Portal - Reportine City of South Bend can access a selection of pre -configured reports. City of South Bend can request reports for daily, monthly, or date range activity. Most reports can be exported to excel files or scheduled for download as a custom report, as indicated by asterisk (*) in the report name. All stored payment data is truncated, and this is reflected in all reports. a. Reports: b. Search Customers* c. Search Invoices d. Search Payment Transactions* e. Monthly Summary f. Registration Report* g. Autopay Report* h. Paperless Report* i. Data Synchronization History j. EFT/ACH Rejects* k. View Scheduled Payments* I. Invoice File History m. Import Errors n. Daily Payments Received* o. Total Outstanding Invoices p. Email Notification Summary q. Email Statistics r. Email Tracking s. Bounced Email Report • Email Statistics • Email Tracking • Bounced Email Report 6. Payer Email Notification Invoice Cloud provides a set of customizable email notification templates for each invoice type that are delivered for numerous events surrounding electronic invoice presentment and payment activity. Email notifications may be customized through the City of South Bend Portal using a Word style editor and options IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend 3 to insert secure hyperlinks to website, links to electronic documents such as newsletter or bill inserts, and/or variable fields selected from the City of South Bend's data file. a. Up to three (3) invoice notifications can be scheduled based on a date or number of days from the invoice due date. Second and third notifications will only be sent to Payers with an outstanding balance, a scheduled payment, or Payers who have signed up for Auto -Pay. b. At the discretion of City of South Bend, Payer email notifications can be delivered for each of the following events. • First Invoice Email Notification • Second Invoice Email Notification • Third Invoice Email Notification • Payment Transaction Receipt • Declined Auto Pay Transaction • Late Fee Email Notification • Declined Scheduled Payment Notification • Registered. Customer Welcome Email • AutoPay Registration Notification • Paperless Registration Notification • ACH Reject/Chargeback Notices (with reason codes and descriptors) • Credit Card Expiration Notification • Scheduled Payment Confirmation • AutoPay Reminder Notification • FlexPay Confirmation Notification • Scheduled Payment Reminder • Paperless Off Confirmation • Online Bank Direct Payment Receipt • Check 21 Payment Receipt • Linked Accounts First Notice Notification • Linked Accounts Second Notice Notification • Linked Accounts Second Notice Notification • AutoPay Off Confirmation • Conveyed Customer Notification • Multiple Registered Customers Welcome Email • Recurring Scheduled Payment Confirmation • Recurring Scheduled Payment Canceled Business Rules The Invoice Cloud solution is designed for flexibility for customers and City of South Bends. There are many rules currently available and we will also undertake the creation of new business rules as we both agree. Each bill type operates independently and can accept different payment types as well as other business rules. At City of South Bend's option, multiple business rules can be applied to each bill type. Invoice Cloud provides flexibility regarding business rules to support specific needs, including: a. Ability to allow partial payments, over payments, full balance only, or late fees. b. Ability to allow payments beyond the due date - The service is designed to accommodate City of South Bend specific business rules like allowing payments beyond their due date. c. Ability to allow for multiple payment types for one customer for the same bill - The service allows multiple payment types from one customer for the same bill when partial payments are allowed. Credit/debit card and a -check (ACH) can be run separately and an unlimited number of remittance types can be used. For example, a customer can pay part of a bill with a checking account, another part with a credit card and the remainder with a second credit card of a different type. IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend 8. Implerrentati'on Process Invoice Cloud assigns an Implementations Manager (IM) to each City of South Bend. The IM will be the City of South Bend's primary contact during the implementation process and coordinates all necessary resources from City of South Bend, City of South Bend software company, Invoice Cloud, and any sub -contractors. The IM will provide the City of South Bend with the following documents to facilitate the project: a. New City of South Bend Questionnaire & Questionnaire Key — Documents critical information needed to setup and initiate the service including information on business rules and feature selection. b. Project Timeline — Details project schedule and milestones. c. Testing & Training Plan — This plan walks the City of South Bend through a set of user acceptance testing criteria and facilitates training on the service. 9. Support & Training a. Business Hours — The business hours will be Monday through Friday from 8 a.m. to 8 p.m. Eastern Standard Time. Note: City of South Bend Support hours are 8 a.m. to 8 p.m. EST. Payer Support hours are currently 8 a.m. to 4 p.m. EST. b. Help Desk - The Service will provide a helpdesk ticketing system for City of South Bend within the City of South Bend Portal to get help from Invoice Cloud client support team. This tool will allow City of South Bend to track and retain resolutions for historical reference. c. Payer Support — The Payer Support is two tiered with City of South Bend staff as the first line of support regarding account, registration and billing questions. Issues with the Invoice Cloud service operation or incorrect credit card charges will be routed to Invoice Cloud Client Support via telephone or a City of South Bend helpdesk ticket. d. City of South Bend Support - If City of South Bend encounters an inquiry which they cannot resolve City of South Bend will create a helpdesk support ticket. Invoice Cloud Customer Support will address the issue and if applicable provide training to City of South Bend to allow the address of tickets in a timely matter; often within twenty-four (24) business hours. City of South Bend and technical support are available during business hours. i. Routine Technical Support - Technical Support is available during business hours. City of South Bend may call customer support directly; however, the use of the helpdesk ticketing system is encouraged as the preferred method of contact. Invoice Cloud staff views all tickets as they are submitted and routes them to the appropriate person for resolution. ii. Emergency After -Hours Support — The helpdesk service is monitored after business hours and emergency support issues are addressed within one (1) hour. An emergency support issue is defined as an issue involving the system being down and inoperable and does not include Payer payment issues. City of South Bend may request email notification be provided in the event the system is down and inoperable. e. Service Enhancements - Most enhancements do not require action on the part of City of South Bend. Upgrades as agreed are done at the Invoice Cloud server level, so there are no mandatory actions for City of South Bend to take. Support levels are not affected by enhancements. f. City of South Bend Training- City of South Bend staff will be guided in how to use the system through in-house training, documentation, remote live sessions, and access to our client support team. • All standard training will be done remotely. Invoice Cloud's training personnel will provide sessions for both Payer and City of South Bend portals for City staff. • Separate training is conducted for City of South Bend's technical staff regarding the uploading of bill files and any other applicable processes. • Ongoing phone and Go -To -Meeting training will be provided during the first month of use at no additional cost to City of South Bend. 10. Marke%rwg IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend Invoice Cloud provides marketing support that our City of South Bends can use to promote the EBPP and IC payment solutions to its Payers, at no charge. Invoice Cloud's marketing group will schedule a 1-hour conference call to review Invoice Cloud's recommended best practices for promoting the service. Sample templates will be provided for each item and customizations can be made upon request. The marketing collateral that Invoice Cloud provides may include: • Bill Inserts • Newsletters • Envelope Teasers • Pay Button Link • Posters with Acrylic Stands for Payment Counters • Business card sized take -away cards with QR code • Local cable/TV station announcement 11. Cloud lVRConnect'" The Cl ............ IC CloudlVRConnect allows City of South Bends to accept payments via our interactive voice response system. It provides customers with 24-hour access to account status and billing information (total balance due, past due amount, last payment made, next billing date etc.). The following options are available: • Provides for a toll -free call and a caller ID number set by the City of South Bend • Supports messaging in both English and Spanish • Provides for a customizable initial greeting (includes City/County/Company name) — all remaining prompts are standard • Ability to pay with credit card (Visa, MasterCard, Discover, American Express), debit card, or eCheck (ACH) • Replays information with Invoice Cloud generated confirmation # 12. CloudSMSConnectT" The IC CloudSMSConnect allows City of South Bends to accept payments via SMS text messaging. The following options are available: • Provides interactive registration and service sign-up confirmation • Sends notification when new bills are available for payment • Ability to pay with credit card (Visa, MasterCard, Discover, American Express), debit card, or eCheck (ACH) • Allows for payment utilizing a stored -payment method 13. CloudStoreTM The IC CloudStore allows City of South Bends to accept payments for non -invoiced services like books, t-shirts, etc., fire, police, building permits, or activity programs. The following options are available: • Accept electronic check and or credit/debit cards. • Customer receives immediate email confirmation of payment. • Department receives email notification of purchase event for instant fulfillment services. • Ability to apply convenience fees, if required. • Reporting by service type. • Linked to City of South Bend branded payment portal. • Each service type can have its own online registration form. • Can be setup to accept payments over the counter. 14. Online Bank Direct'" IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend The IC Online Bank Direct (OBD) allows City of South Bends to electronically import echeck (ACH) payments initiated from consumer bank bill sites. The following options are available: • Auto -matching of payments with open invoices • Email consumer a payment notification for those customers with an email address on file • Ability to apply a single payment to multiple invoices • Custom search capabilities to locate matching invoice(s) • Electronic deposit of corresponding echecks This SOW contains many products, services and payment methods. Only the specific products, services and payment methods selected by the City of South Bend, as outlined in the City of South Bend Order Form, are included in the delivery of products, services and payment methods. IN WITNESS WHEREOF, the parties hereto have duly executed this Agreement. City of South Bend Invoice Cloud, Inih AAA* By: Printed Name: Title: Date: rtywo �Soth eart By:_ U�_ Printed Name: Title: Date: Printed Name: Robert LapR de Title: President,_ Invoice Cloud Date. City of South Bend By: Printed Name: Title:. EM IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend Printed Name: Title: Title: Dat Printed Name: City oƒSouth Bend IC Confidential Invoice Cloud SOW MASTER 'znzo*z-0uCurrent South Bend |w City ofSouth Bend Appendix A: System Modifications As outlined below, Invoice Cloud has agreed to make the following changes to the setup and functionality of our platform: NONE IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend 10 Appendix C: City of South Bend Deliverables IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend 11 Cm IC Confidential - Invoice Cloud SOW MASTER - 2018-01-02 Current South Bend IN City of South Bend 12 Biller Agreement 1. License Grant & Restrictions. Subject to execution by Biller of the Invoice Cloud Biller Order Form incorporating this Agreement, Invoice Cloud hereby grants Biller a non-exclusive, non -transferable, worldwide right to use the Service described on the Biller Order Form until termination as provided herein, solely for the following purposes, and specifically to bill and receive payment from Biller's own customers, for Services that are referenced in the Biller Order Form. All rights not expressly granted to Biller are reserved by Invoice Cloud and its licensors. Biller will provide to Invoice Cloud all Biller Data generated for Biller's Customers. Unless otherwise expressly agreed to in writing by Invoice Cloud to the contrary, Invoice Cloud will process all of Biller's Customers' Payment Instrument Transactions requirements related to the Biller Data and will do so via electronic data transmission according to our formats and procedures for each electronic payment type selected in the Biller Order Form. In addition, Biller will sign all third party applications and agreements required for the Service including without limitation payment and credit card processing agreements and merchant agreements. For invoice types listed on the Order Form (e.g. real estate taxes, utility bills, birth certificates, parking tickets, event tickets, etc.), Biller will not use the credit card processing, ACH or check processing of any bank, payment processor, entity, or person, other than Invoice Cloud via electronic data transmission or the authorization or processing of Biller's Customers' Payment Instrument Transactions for each electronic payment type selected in the Biller Order Form throughout the term of this Agreement. Biller is permitted to utilize their existing bank draft program via an ACH file. Biller shall not: (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service in any way; (ii) modify or make derivative works based upon the Service; (iii) Recreate, "frame" or "mirror" any portion of the Service on any other server or wireless or Internet -based device; (iv) reverse engineer or access the Service; or (v) copy any features, functions or graphics of the Service. 2. Privacy & Security. Invoice Cloud's privacy and security policies may be viewed at ltltl�u w v w.'rtvtw i lt� dm t rlva,p .1itnil. Invoice Cloud reserves the right to modify its privacy and security policies in its reasonable discretion from time to time which modification shall not materially adversely impact such policies. Invoice Cloud will maintain compliance with current required Payment Card Industry (PCI) standards and Cardholder Information Security standards. 3. Account Information and Data. Invoice Cloud does not and will not own any Customer Data, in the course of providing the Service. Biller, not Invoice Cloud, shall have sole responsibility for the accuracy, quality, integrity, legality, and reliability of, and obtaining the intellectual property rights to use and process all Customer Data. In the event this Agreement is terminated, Invoice Cloud will make available to Biller a file of the Customer Data within 30 days of termination of this Agreement (or at a later time if required by applicable law), if Biller so requests at the time of termination. Invoice Cloud reserves the right to remove and/or discard Customer Data with 30 days notice except as prohibited by applicable law or in the event of exigent circumstances which makes prior notice impracticable, and in which case, notice will be provided promptly thereafter. 4. Confidentiality / Intellectual Property Ownership. Invoice Cloud agrees that it may be furnished with or otherwise have access to Customer Data that the Biller's customers considers being confidential. Invoice Cloud agrees to secure and protect the Customer Data in a manner consistent with the maintenance of Invoice Cloud's own Confidential Information, using at least as great a degree of care as it uses to maintain the confidentiality of its own confidential information, but in no event use less than commercially reasonable measures. Invoice Cloud will not sell, transfer, publish, disclose, or otherwise make available any portion of the Customer Data to third parties, except as required to perform the Services under this Agreement or otherwise required by applicable law. Invoice Cloud (and its licensors, where applicable) owns all right, title and interest, including all related Intellectual Property Rights, in and to the Invoice Cloud Technology, the Content and the Service and any enhancement requests, feedback, integration components, suggestions, ideas, and application programming interfaces, recommendations or other information provided by Biller or any other party relating to the Service. In the event any such intellectual property rights in the Invoice Cloud Technology, the Content or the Service do not fall within the specifically enumerated works that constitute works made for hire under applicable copyright laws or are deemed to be owned by Invoice Cloud, Biller hereby irrevocably, expressly and automatically assigns all right, title and interest worldwide in and to such intellectual property rights to Invoice Cloud. The Invoice Cloud name, the Invoice Cloud logo, and the product names associated with the Service are trademarks of Invoice Cloud or third parties, and no right or license is granted to use them. Biller agrees that during the course of using or gaining access to the Service (or components thereof) it may be furnished with or otherwise have access to information that Invoice Cloud considers to be confidential including but not limited to Invoice Cloud Technology, customer and/or prospective customer information, pricing and financial information of the parties which are hereby deemed to be Invoice Cloud Confidential Information, or any other information by its very nature constitutes information of a type that any reasonable business person would conclude was intended by Invoice Cloud to be treated as proprietary, confidential, or private (the "Confidential Information"). Biller agrees to secure and protect the Confidential Information in a manner consistent with the maintenance of Invoice Cloud's rights therein, using at least as great a degree of care as it uses to maintain the confidentiality of its own confidential information, but in no event use less than reasonable efforts. Biller will not sell, transfer, publish, disclose, or otherwise make available any portion of the Confidential Information of the other party to third parties (and will ensure that its employee and agents abide by the requirements hereof), except as expressly authorized in this Agreement or otherwise required by applicable law. Biller Agreement Rev 4 a The complete Billee Agreement includes the Biller Order Form, the Online Terms and Conditions and this Agreement P a g e 11 Biller Agreement 5. Billing and Renewal. Invoice Cloud fees for the Service are provided on the Biller Order Form. Invoice Cloud's fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, Invoice Cloud may assess and/or collect such taxes, levies, or duties against Biller and Biller shall be responsible for payment of all such taxes, levies, or duties, excluding only United States (federal or state) taxes based solely on Invoice Cloud's income. All payment obligations for completed transactions are non -cancellable and all amounts or fees paid are non- refundable. Unless Invoice Cloud in its discretion determines otherwise, all fees will be billed in U.S. dollars. If Biller believes Biller's bill or payment is incorrect, Biller must provide written notice to Invoice Cloud within 60 days of the earlier of the invoice date, or the date of payment, with respect to the amount in question to be eligible to receive an adjustment or credit; otherwise such bill or payment is deemed correct. Invoice Cloud reserves the right to modify any pricing with respect to fees owed by the Biller upon thirty days written notice to Biller based on increases incurred by Invoice Cloud on fees, assessments, and the like from credit card processers, bank card issuers, payment associations, ACH and check processers. 6. Term and Termination. The initial term of this Agreement shall be for a period of three (3) years ("Initial Term") commencing on the Effective Date on the Biller Order Form and will renew for each of additional successive three (3) year terms ("Renewal Term") unless terminated as set forth herein. This Agreement may be terminated by either party effective at the end of the Initial or any Renewal Term by such party providing written notice to the other party of its intent not to renew no less than ninety (90) days prior to the expiration of the then - current term. Additionally, this Agreement may be terminated by either party with cause in the event of a material breach of the terms of this Agreement by the other party and the breach remains uncured for a period of 30 days following receipt of written notice by the breaching party. For example, any unauthorized use of the Invoice Cloud Technology or Service by Biller, or its authorized users will be deemed a material breach of this Agreement. Upon any early termination of this Agreement by Invoice Cloud as a result of the breach, Biller shall remain liable for all fees and charges incurred, and all periodic fees owed through the end of the calendar month following the effective date of termination. Upon any termination or expiration of this Agreement, Biller's password and access will be disabled and Biller will be obligated to pay the balance due on Biller's account computed in accordance with the Charges and Payment of Fees section above. Biller agrees that Invoice Cloud may charge such unpaid fees to Biller's Debit Account or credit card or otherwise bill Biller for such unpaid fees. 7. Invoice Cloud Responsibilities. Invoice Cloud represents and warrants that it has the legal power and authority to enter into this Agreement. Invoice Cloud warrants that the Service will materially perform the functions that the Biller has selected on the Order Form under normal use and circumstances and that. Invoice Cloud shall use commercially reasonable measures with respect to Customer Data to the extent that it retains such, in the operation of the Service; provided that the Biller shall maintain immediately accessible backups of the Customer Data. In addition, Invoice Cloud will, at its own expense, as the sole and exclusive remedy with respect to performance of the Service, correct any Transaction Data to the extent that such errors have been caused by Invoice Cloud or by malfunctions of Invoice Cloud's processing systems. 8. Limited Warranty EXCEPT AS PROVIDED IN SECTION 7, THE SERVICES AND ALL CONTENT AND TRANSACTION DATA IS PROVIDED WITHOUT ANY EXPRESS, OR IMPLIED WARRANTY, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER WARRANTIES ARE HEREBY DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY INVOICE CLOUD AND ITS LICENSORS AND PAYMENT PROCESSORS. INVOICE CLOUD AND ITS LICENSORS AND PAYMENT PROCESSORS DO NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR -FREE, OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THAT THE SERVICE WILL NOT DELAY IN PROCESSING OR PAYING, OR (C) THE SERVICE WILL MEET REQUIREMENTS WITH RESPECT TO SIZE OR VOLUME. Invoice Cloud's service may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications. Invoice cloud is not responsible for any delays, delivery failures, or other damage resulting from such problems. Biller represents and warrants that Biller has not falsely identified itself nor provided any false information to gain access to the Service and that Biller's billing information is correct. 9. Biller's Responsibilities. Biller represents and warrants that it has the legal power and authority to enter into this Agreement. Biller is responsible for all activity occurring under Biller's accounts and shall abide by all applicable laws, and regulations in connection with Biller's and/or its customers' and a payers' use of the Service, including those related to data privacy, communications, export or import of data and the transmission of technical, personal or other data. Biller shall: (i) notify Invoice Cloud immediately of any unauthorized use of any password or account or any other known or suspected breach of security; (ii) report to Invoice Cloud and immediately stop any copying or distribution of Content that is known or suspected to be unauthorized by Biller or Biller's Users; and (iii) obtain consent from Biller's customers and payers to receive notifications and invoices from Invoice Cloud. Invoice Cloud is not responsible for any Biller postings in error due to delayed notification from credit card processor, ACH bank and other related circumstances. Biller agrees and acknowledges that in the event that Biller has access to, receives from, creates, or receives protected health information, or Biller has access to, creates, receives, maintains or transmits on behalf of electronic protected health information (as those terms are defined under the privacy or security regulations issued pursuant to the Health Insurance Portability and Accountability Act of 1996 ("HIPAA") and Subtitle D of the Health Information Technology for Economic and Clinical Health Act provisions of the American Recovery and Reinvestment Act of 2009 ("ARRA"),during the performance under this Agreement, it will comply with all such law, regulations and rules related thereto. Biller is required to ensure that it maintains a fair policy with regard to the refund, return or cancellation of services and adjustment of Transactions. Biller is also required to disclose a refund, return or cancellation policies to Invoice Cloud and any applicable payment processors and Biller's Customers, as requested. Any change in a return/ cancellation policy must be submitted to Invoice Cloud, in writing, not less than Biller Agreement Rev 4 0 The complete Biller Agreement includes the Biller Order Form, the Online Terms and Conditions and this Agreement P a g e 12 Biller Agreement 21 days prior to the effective date of such change. If Biller allows or is required to provide a price adjustment, or cancellation of services in connection with a Transaction previously processed, Biller will prepare and deliver to Invoice Cloud Transaction Data reflecting such refund/adjustment within 2 days of resolution of the request resulting in such refund/adjustment. The amount of the refund/adjustment cannot exceed the amount shown as the total on the original Transaction Data. Biller may not accept cash or any other payment or consideration from a Customer in return for preparing a refund to be deposited to the Customer's account; nor may Biller give cash/check refunds to a Customer in connection with a Transaction previously processed, unless required by applicable law 10. Indemnification. Invoice Cloud shall indemnify and hold Biller, employees, attorneys, and agents, harmless from any losses, liabilities, and damages (including, without limitation, Biller's costs, and reasonable attorneys' fees) arising out: (i) failure by Invoice Cloud to implement commercially reasonable measures against the theft of the Customer Data; or (ii) its total failure to deliver funds processed by Invoice Cloud as required hereunder (which relates to payments due from Invoice Cloud for Transaction Data). This indemnification does not apply to any claim or complaint relating to Biller's failure to resolve a payment dispute concerning debts owed to Biller or Biller's negligence or willful misconduct or violation of any applicable agreement or law. 11. Fees. Invoice Cloud will not charge fees related to the initial setup, initial implementation and personalization of its standard Service unless a fee is included in the Biller Order Form. Invoice Cloud will charge the Biller or payer fees as provided in the Biller Order Form. In addition, Invoice Cloud reserves the right to charge for changes to the setup, implementation or personalization performed after the completion of initial setup or implementation and any other requested work or changes including the following services, at its then standard rates: • new file/biller set up • template changes • custom reports and other custom development • new bill printer support • invoice file format changes resulting in revision of integration/data translation • re -implementation of a site/system and/or new billing system • payment file revisions • loading pdfs and importing/loading invoices • conversion of biller customer registrations/passwords (post initial implementation) • balance forward of invoices • other out of scope services 12. Limitation of Liability. INVOICE CLOUD'S AGGREGATE LIABILITY SHALL BE UP TO AND NOT EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM BILLER IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL INVOICE CLOUD AND/OR ITS LICENSORS BE LIABLE TO ANYONE FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS SERVICE, EVEN IF THE PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY'S LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental, consequential or certain other types of damages, so the exclusions set forth above may not apply to Biller. 13. Export Control. The Biller agrees to comply with United States export controls administered by the U.S. Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, and other U.S. agencies. 14. Notice. Either party may give notice by electronic mail to the other parry's email address (for Biller, that address on record on the Biller Order Form, or by written communication sent by first class mail or pre -paid post to the other parry's address on record in Invoice Cloud's account information for Biller, and for Invoice Cloud, to Invoice Cloud, Inc., 30 Braintree Hill Office Park, Suite 303, Braintree, MA 02184 Attention: Client Services. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre -paid post) or 12 hours after sending (if sent by email). 15. Assignment. This Agreement may not be assigned by either party without the prior written approval of the other party, but may be assigned without such parry's consent to (i) a parent or subsidiary, (ii) an acquirer of assets, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. 16. Insurance. Invoice Cloud agrees to maintain in full force and effect during the term of the Agreement, at its own cost, the following coverages: Biller Agreement Rev 4 0 The complete Biller Agreement includes the Biller Order Form, the Online Terms and Conditions and this Agreement Paga 13 Biller Agreement a. Commercial General or Business Liability Insurance with minimum combined single limits of One Million ($1,000,000) each occurrence and Two Million ($2,000,000) general aggregate. b. Umbrella Liability Insurance with minimum combined single limits of Five Million ($5,000,000) each occurrence and Five Million ($5,000,000) general aggregate. c. Automobile Liability Insurance with minimum combined single limits for bodily injury and property damage of not less than One Million ($1,000,000) for any one occurrence, with respect to each of the Invoice Cloud's owned, hired or non -owned vehicles assigned to or used in performance of the Services. d. Errors and Omissions Insurance (Professional Liability and Cyber Insurance) with limits of liability of at least One Million Dollars ($1,000,000) per claim and in the aggregate. 17. Immigration Laws. For Services performed within the United States, Invoice Cloud will assign only personnel who are either citizens of the United States or legally eligible to work in the United States. Invoice Cloud represents and warrants that it has complied and will comply with all applicable immigration laws with respect to the personnel assigned to the Biller. 18. General. With respect to agreements with municipalities, localities or governmental authorities, this Agreement shall be governed by the law of the state wherein such municipality, locality or governmental authority is established, without regard to the choice or conflicts of law provisions of any jurisdiction. With respect to Billers who are not with municipalities, localities or governmental authorities, this Agreement shall be governed by Massachusetts law and controlling United States federal law, without regard to the choice or conflicts of law provisions of any jurisdiction. No text or information set forth on any other purchase order, preprinted form or document (other than an Biller Order, if applicable) shall add to or vary the terms and conditions of this Agreement. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the invalid or unenforceable provision(s), with all other provisions remaining in full force and effect. No joint venture, partnership, employment, or agency relationship exists between Biller and Invoice Cloud as a result of this agreement or use of the Service. The failure of either party to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Invoice Cloud in writing. All rights and obligations of the parties in Sections 4, 6, 10, 12, 14 and 18 shall survive termination of this Agreement. This Agreement, together with any applicable Biller Order Form, comprises the entire agreement between Biller and Invoice Cloud and supersedes all prior or contemporaneous negotiations, discussions or agreements, whether written or oral between the parties regarding the subject matter contained herein. Biller agrees that Invoice Cloud can disclose the fact that Biller is a paying customer and the edition of the Service that Biller is using. Additional terms and conditions and definitions applicable to this Agreement and the Biller Order Form are found at wyw, w tivoicectoud.colditeriiis ndcon litions (the `Biller T+C") and are agreed to by Invoice Cloud and the Biller. Biller Agreement Rev 4,0 The complete Biller Agreement includes the Biller Order Form, the Online Terms and Conditions and this Agreement P a g e 14 Illllliiiii Ili -id' IC Sales Rep � n Order Date 91.16/2 0.19 Sales Prtnr Ys1,!!T2T' 'aOftw'lfe Vertical Utility Biller Order Form Software Prtnr Sy5ten)s anct Wtwafe IC Division 1s5i Payment Types --------- --- [31 Arw,-rhmiq Express ............ 0, m, i i/F rT visa/Mach'4 Coui CMA Only ..... .. ... ............... BILLER INFORMATION .... .. ....... ........ Ownership Type Wy - ----- ----- ---- Phone 574-233-0311 Fax 574-235-9728 Legal Name - — --- ---------------- - - ---- - - - City of South Bend ------- - - - - ---------- -------------------- Website URL %vww.southbendin.gov Address 1 -- - ............. . . . ........... .. 227 West Jefferson Boulevard Bus, Open Date . ......... 01/01/1865 ......... .............. . . Address 2 u it"e' 1'31'6'�'Public Works Dep�) . . ......... Federal Tax ID 1-1.1- - . ... ...... 35-6001201 - City South Bend - - - ------------- - ------------- f, - ' JN ,,,..,........State .... ....... ............ ... ZIP rederc4 7 ax 0 andt BILLER CONTACTS ... . . ........... ......... P'ro eci�Mana;�r" Stan Harris ..... .... ... Technical Support Stan Harris Phone ...... .. .. 574-233-0311 ...... . . . .............................. . . ........ Phone .............. ........... . ....... - 574-233-0311 ]'1xx'E Email Address stanharris@roic-miami.com ' - 'Th, Email Address . . . . .................. stanViarris@roic-miami,com Ma'r'l Kim o m ps p o" n — ------- -------------- - - -- ----- - Billing/Accounting . . ......... ------------------ Kim Thompson Phone .............................. 574-233-031.3. E'Xi .. .. ... ............ ................... P-h---o--ne -5--7-4--2--3-3 0-3-1� 1- ............. Ext Email Address kthampso@southbend1n.gov `LL Email Address kthompso@southberidIn.gov ......................... .. . . ........................ SIGNATORY AUTHORITY . .. . ....... . . . ....... . .... . . ........ Name Board of Public Works (-BP"-WJ-Me'r-n b"e'r's ........ — - ---- . .. ......... Title Board of Public Works (BPW� Members , "Email Phone SiZi��-0311 - I . . . .. ................. . . Fax 574-235-9728 Address I -��artin@'sout�iberidin.gov ........ .. Description Interval Cost Type Cost . . . ....... Biller Portal Access Fee Monthly Fixed 0„00 ........ . ..... . . ACH Reject Fee Non-Submitter (Chase) . ............... ........ . ....... ..... ......... . .... ........ Per Item .. . ....... Fixed - ----- . ....... .. - 7.50 . . . ... . . . . . . ...... ... ..... ..................... C argeback Fee Non-Submitter (Chase) --- . ... .. . ................ . ... - . ...... .... ............. . . . Per Item ......................... . . . . . ................ Fixed ($) 7.50 ---- ---- ------ - ------------------- IC IVR Payment Transaction Fee - EFT . .... "I ' `--Credit- - -C' Per Item - - — -- - -------- Fixed ------------ .. .............- 35 ............... . . . . ..... . ........... ---------------------- ----- j"� V, R'Pa'y"m-ent Transaction Fee Card 11 .. . . . . . . . . .... . .. ......................... .......................................... . . . . . . . .. . . . . . . .......... ...... ................................. . ..... ----P"e,r Itern ..... ..... . .. "Fix Fixed —($) - - ------- 3-5- Invoice Presentment For Paperless Customers .................. .... . -- - ------------ - . . ........... -- -- .... ...... ... Per Iterri -------------- -,—, ---- ....... . Fixed ........ IC Payment Transaction Fee - EFT --------- ...... . ... -- ...................... - - Per Item - .. .... ----------- Fixed ... - - - - ------- .......................... OBD Access Fee -' —''IFee -Ba Per Item. Fixed I 0.00 Ell r'i ent Tra ns a cti on - 0nTn e Bank .................. ........ --------- - --------- y . . . ... ........... Per tern Fixed .17 BILLER Note: Must include voided business check or bank let ter for each unique aerCoajysj Billing Method [_C_HN/lc_nth ............. . . ............................ .. . ..... . . . . . ........ . .. ..... Name on Account City o South Bend Bank Name Bank Bank Address Michigan Street South BendIndiana 46 �i66i�' Phone , 1-1- 1 1 " � - � .............. - . . . . . ....... . ............... f1'�a'?2�11? -1111111111 Routing # I L212128 Last 4 Acct # '� " _J Mont hstoKeep �2.4Additional items appiV if greater than 24 months ...... . . . .... - ... . ....... NOTES/SPECIAL HANDLING This is an S&S and Encluesta implerneritation. PayGo will be charged at an absorbed price of $1.95 per transaction, v5 1 ,i "M'N'4' iI'1160mNY'eC loud' E„FB9# rPCAlkC)AM.Rtk�pt7 Ada itt'EIhNk'rJT Biller Order Form A. By signing below, the Biller humby authorizes Invoice Cloud, Inc, ("Invoice Cloud") to initiate and execute debit/credit entries to its ckcCkiawff„/&,jvur If accoun t(s) indicated above at the depository financial institution(s) 111 named above and to debit/credit the same such account(s). The Biller acknowledges that the origination of ACH transactions to its account(s) must comply with the provisions of U.S law. This authority is to remain in full force and effect until (1) Invoice Cloud has received written notification (by electronic or U,S, mail) from the Biller of its revocation in such time and manner as to allow Invoice Cloud a reasonable opportunity to act on it, but not less than 10 business days notice; and (ii) all obligations of the Biller to Invoice Cloud that have arisen under this Agreement and all other agreements have been paid in full.. The Biller must also notify Invoice Cloud, in writing, (by electronic or U,S. mail) when a change in account number(s) or bank has occurred at which time this authorization shall apply to such new/changed account.. This notification must be received within 10 business days of change, A fee will be charged for any returned ACH debits.. B. By signing below, the Biller named: (1) has read, agreed to, and acknowledges receipt of the Biller Agreement, Biller T+C and other Order Forms executed by the Biller, and (2) certifies to Invoice Cloud that he/she is authorized to sign this Order Form; (3) certifies that all information and documents submitted in connection with this Order Form are true and complete; (4) authorizes Invoice Cloud or its agent to verify any of the Information given, including credit references, and to obtain credit reports (including a spouse if in a community property state); (5) agrees to pay the Monthly Access Fee through the last day of the month following the effective date oftermination as provided in the Billing Agreement; (6) agrees that Biller and each transaction submitted will be bound by the Order Form and the Biller Agreement in its entirety; (7) agrees that Biller will submit transactions only in accordance with the information in this Order Form and Biller Agreement and will immediately inform Invoice Cloud, by email (contracts@invoicecloud,com) if any information in this Order Form changes, and (8) the Biller agrees and understands that outstanding sums due and owing to Invoice Cloud., will be charged daily or monthly and debited from its current depository account Non -sufficient funds for these debits are grounds for a change in fees or termination ofthis Agreement.. In the event of non-payment of any sums due, Invoice Cloud reserves the right to withdraw such sums from the current depository account at any time to ensure payment of the same. C. Pay by Tent: Standard data rates and text messaging rates may apply based on the payers plan with their mobile phone carrier, Payer can opt out oftext messaging at any time with Invoice Cloud, Partial payment or overpayment is not supported., Service fees may apply based on the biller set up with Invoice Cloud. Biller may not use the service for activities that violate any law, statute, ordinance or regulation. D. By signing below, the Biller hereby gives permission to Invoice Cloud to access his / her credit history via Trans Union, Equifax, or other credit-reporting agency.. E. The Order Form and the Biller Agreement will become effective only when counter -signed by Invoice Cloud and upon execution by the Biller of such third party agreement required by Invoice Cloud to permit use of the payment function of the Service. In W ITN ESS WHEREOF, the parties hereto have executed this Agreement as of this day �T........ hq DtceClottd, r Accr! ted Is Biller: _ � qcc f .. h y ..... Corporate,_ , .w, a._ .e ......,,.. __ ... ....... � .... ...... . �....,�.� a .. ,�� Officer°tq k f, Corporate Officer .. .. . .....�.�... Robert Lapides ................. Printed Name [P" resident Invoi ce Cloud m..ey ........., Title PrP t ktwrd PiB lfm m' __ _------. ...� _..J �.... ......... LITIt AGCCit..lrtfb FnCi(e#: ........ lCorprtrato Offbeeri Ldnted Nemes tit Biller Order Form Gfi:RtPf;FIf:A1IfSTk fihND A��'r A. By signing below, the Biller hereby authorizes Invoice Cloud, Inc. ('Invoice Cloud") to initiate and execute debit/credit entries to its cfnew:Mfurg',✓dasp'�orrrft: ara:'ra�,rrvd'rt(+A indicated above at the depository financial in named above and to debit/credit the same such account(s),. The Biller acknowledges that the origination of ACH transactions to its amount(s) must comply with the provisions of US. law, This authority is to remain In full force and effect until (1) Invoice Cloud has received written notification (by electronic or U, S., mail) from the Biller of its revocation in such time and manner as to allow Invoice Cloud a reasonable opportunity to act on it, but not less than 10 business days notice; and (ii) all obligations of the Biller to Invoice Cloud that have arisen under this Agreement and all other agreements have been paid in full: The Biller must also notify Invoice Cloud, in writing, (by electronic or U.5, mail) when a change in account number(s) or bank has occurred at which time this authorization shall apply to such new/changed account. This notification must be received within 10 business days of change., A fee will be charged for any returned ACH debits, B. By signing below, the Biller named: (1) has read, agreed to, and acknowledges receipt of the Biller Agreement, Biller T+C and other Order Forms executed by the Biller, and (2) certifies to Invoice Cloud that he/she is authorized to sign this Order Form; (3) certifies that all information and documents submitted in connection with this Order Form are true and complete; (4) authorizes Invoice Cloud or its agent to verify any of the information given, including credit references, and to obtain credit reports (including a spouse if in a community property state); (5) agrees to pay the Monthly Access Fee through the last day of the month followingthe effective date of termination as provided in the Billing Agreement; (6) agrees that Biller and each transaction submitted will be bound by the Order Form and the Biller Agreement in its entirety; (7) agrees that Biller will submit transactions only in accordance with the information in this Order Form and Biller Agreement and will immediately inform Invoice Cloud, by email (contracts@invoicecloud.com) if any information in this Order Form changes, and (8) the Biller agrees and understands that outstanding sums due and owing to Invoice Cloud., will be charged daily or monthly and debited from its current depository account, Non -sufficient funds for these debits are grounds for a change in fees or termination of this Agreement, In the event of non-payment of any sums due, Invoice Cloud reserves the right to withdraw such sums from the current depository account at any time to ensure payment of the same,: C. Pay by Text: Standard data rates and text messaging rates may apply based on the payers plan with their mobile phone carrier. Payer can opt out of text messaging at any time with Invoice Cloud, Partial payment or overpayment is not supported Service fees may apply based on the biller set up with Invoice Cloud. Biller may not use the service for activities that violate any law, statute, ordinance or regulation. D. By signing below, the Biller hereby gives permission to Invoice Cloud to access his / her credit history via Trans Union, Equifax, or other credit-reporting agency,. . ...... . ............. . ... ....... ...... ...... .......... Printed Name ,,,,,, ,, .... ... ........... . _.._.. . . .. ... ................... ... ........ i............... .. .............. . ....... .. ...., ......... Title A"e ted by f#i11Wev corporate dfficef J Printed Nome, Tttlo I . .................... ... ............ .. .. .. . .-, ......... ,. ......... .. .. ... .F, �...�...,� Printed Name Titl.. e Biller Order Form INVOICE PARAMETERS Ilinvoice Rai airoa^R.ei s 111W'St r u7o i npleted faui .-aclu lnwokv tyj ie Invoice Type Utility Bill (Invoice) ry Biller Software Systems and Software .. y MT~ n�. � Peeing Model Non Subrnrtter ❑ EBPPP ❑ Cloud Store _ _. (,D Cloud Pay ❑Kiosk ® IVR ._..... Outbound IVR Products ElSingle Sign -On ❑ Bill Processor ❑ POSConnect El CSRConnect ® OBD Please indicate which months bills are sent by placing the bill count for each month below Jan Feb Mar Apr May June Jul Aug Sep Oct Nov Dec 41000 1000 41000 4... .. ........... 41000 41000 m..... _.... 41000 m ..... 41000 � 41000 ....-- __�....,_... 41000 ......... 41000 ... ..... � 41000 41000 .w..4 Avg Invoice $98 00 ........ _ Max Invoice $ C400 QO mm, Bill Frequency Monthly^ BPM k... r�d000„ .......... ��__._. PRINTED BILLS Bill Mailing Dates 1st 10th ® 11th 20th 0 21st 31at Imageplate BillBill ) (Biller Biller Print Vendor ❑ Software Partner Print Vendor Infosenr... .�.� ......... Contact Phone ............. m ... _ .. . �.....��... .............................. .. ------- —---- HARDWARE ..... _....... .. . T e YP Card ReaderType...... Swl e Only p .. anti � Cost Per Reader � ta1 olr Card Reader IDTech SREDKe y ..... Provided By ........_. ... Kiosk Type Quantity .. Txn Min Shipping Addr. Standard/In-Door 0 750 (if differernt than Thru Wall .„� 0 800 location address) . .... .............................. .. ..............�.......,........ ....,. Outdoor Model 0 850 CREDIT CARD FEES BREAKDOWN ( CHASE NON-SUBMITTER) Note: Intercdruncye, fees, and ma��ssa.ssroaaent� are billed da Chase, Per ttern Rate and Basis Aa i ............... .. y m z� ora. dtffa$ad dry 9alaaraare ¢.:'daaacad Model Per Item Rate Basis Points .... . ......... ,", . ..... ... . ......... —L .. 11 , m.E] a ❑ Interchange Fees due assessments processing + + Flat Fee per Item, Fees, Due Assessments, processing + $1.80 + .e MAX PAYMENT CAP CC Max $1 000 00 y ACH Max .................. W..�W.�..... .._.��_... ........... ..._.. .._..... .,._n...rr,�,...rrrrrr.... ......................,....... ...... .,...�. ,,,.,.......... BILLER DEPOSITORY BANK INFO Note: h4ust dan duade vod dead bustnc5s cloaca or dsaank detmte fo e*aaccda unique account gaunt Routing # 071212128 Last 4 Acct # �0820 - ------ „TmT ....... NOTES/SPECIAL HANDLING This is an S&S and Enquesta Implementation. Stan Harris will be your main point of contact. v4, 2 InvoiceC[ill''Dud" jjjjval ce jjj��j ,11,,,,INVOICE PARAMETERS ,1, 5111 uustllicwimp loped foi PRq10nV0)C,:! ypm Invoice Type Misr. Payments Biller Soft." Systems and Software -1-1-1-- 111---l- ............ Products [:1 EBPP P1 Cloud Store El Cloud Pay El Kiosk El Single Sign On E] Bill Processor El POSConnect El CSRConn2ct Biller Order Form PricingModel Jn�i-Submftter IVR ❑ 6Utbok"j'n'd' IVR ❑ OBD Please indicate which months bills are sent by placing the bill count for each month below: Apr t--iun'e, . . ... .... Oct N Dec 50 . 5 . ........... 50 50 5 . .. ....... 50____ �O_j 50� "50 "0 Avg Invoice $ 200,00 Max Invoice $ [4- ...... Bill Frequency M o nt i y BPM PRINTED BILLS .. . .......... .......... ....................... . . ......... .................. Bill Mailing Dates .. . ..... . ...... ..... 1st - 10th ..... .... . ....................................... . ............... . . . . 11 th - 20th 21st - 31st . ...... ....... ...... .. .. ...... . . Bill Image Provider D Template Biller ❑Biller PrintVendor El software Partner Bill Print Vendor Infosend contact Phone .. ........ ... .. HARDWARE Card Reader Type ..... .. ..... Swipe Only Quantity Cost Per Reader . . .................... Card Reader Provided By Kiosk Type Quantity Txn Min Shipping Addr. ......... ................... ......................... Standard/In-Door . ....... . ..... 0 ... ...... 750 (if differernt than Thru-Wall 0 800 location address) . .. . . . . ..... . ..................... . .. ...... . . ........ Outdoor Model. 0 850 CREDIT CARD FEES BREAKDOWN (CHASE NON-SUBMITTER) . ......... ... ........ Note., Interchange. fees, and assessyrsent are billed by Chose, flee, Item Rate and Basis Points are billed by Invoice Cloud Model Per Item Rate Basis Points ❑ Interchange, Fees, due assessments, processing + Flat Fee per (tern, Fees, Due Assessments, processing + $1,80 .......................................................... .. ......... . .......................... . . ........ .......... MAX PAYMENT CAP CC Max CH Max($) $125,000.00 No te: Must include voided business chee* or bank letter for each Unique occount Routing# Last 4 Acct #0820 .......... . .......... . ................ ... . . .... ............... . . ...... NOTES/SPECIAL HANDLING A 2 BOARD OF PUBLIC WORKS AGENDA ITEM REVIEW REQUEST FORM Date 9/17/19........»... _........ ,_�... Name Kim Thoingso .. Utilities BPW Date 9/24/19 Phone Extension 5969 wem�ww�r�wu��.m�^rt�w�wruw� a,.�r.,vms�z�nau✓sam xm�..�-�.��.nsz,�c-�..✓auwuuu¢aaa�uwv��u�mwuuiwuwuwmuumuiuiuiwuwwwwmu v::.�,�;,��w�mroc^r�ra.��o�r��u�u�u�u�u��wuwwrv�rvw; ,.�rviuww�wwuw�uwu�,�zm Rc;�luired. Pnor to Submittal to Board BPW Attorney ® Attorney Name Clara McDaniels Dept. Attorney ❑ Attorney Name Purchasing ❑ Check the Appropriate Item Type Z Professional Services Agreement ❑ Contract F-1 Open Market Contract ❑ Amendment/Addendum ❑ Bid Opening Bid Award ❑ Quote Opening ❑ Quote Award ❑ Proposal Opening C/O & PCA No. Chg. Order, No. Traffic Control Other: le�Wr.iiwred Information All Submissions LJ Proposal ❑ Special Purchase, QPA EJ Req. to Advertise ] Reject Bids/Quotes PCA F] Resolution Ease./Encroach ❑ Title Sheel Company or Vendor Name Invoice Cloud p A Noso If Yes, y g.._... New Vendor ® Approved b Purchasin_�... �..................w_.....��u��.�.................................._�......_ MBE/WBE Contractor ❑ WBE Completed E-Verify Form Attached Nos Project Name Project Number Funding Source Account No. Amount Terms of Contract Purpose/Description Water O&M Based on credit card and various sales _Credit card payment processing__, For Cha Orders Only Amount of El Increase $ _........... E] Decrease Previous Amount $ Increase m % w Current Percent of Change: Decrease (� ��.......... %) W.... New Amount $ Increase /o Total Percent of Change: Decrease Time Extension Amount: New Completion Date: �_.�_......_ _................ .....................�..........�.............. ._